By bringing SIP (Session Initiation Protocol) technologies on board, contact centres of the future will provide truly flexible communication solutions across multiple channels and provide a much improved customer experience.
The first and biggest step will be to remove legacy Automated Call Distribution systems.
We’ve got the blueprints on how to make that big step and understand:
- The challenges and solutions to replacing legacy systems
- How contact centre modernisation will drastically improve your ROI
- What it means to customer experience to have a truly flexible, virtual and multi-channel system at the heart of your contact centre