These days it’s not just the economy that’s hitting us hard, the way consumers are behaving and their attitudes (towards you!) may well have changed. No business can avoid coming to grips with the rapid changes in their customers. Effectively engaging your customers are creating a ROI from this is more important than ever.
This presentation is insightful for all brands, and as Rizwan’s expertise lies in banking its a must read for anyone in this industry.
Download this presentation by Rizwan Sultan Qazi, Loyalty Consultant and former COO, Diners Club International Oman to discover:
- What has changed?
- What’s the same?
- The Product Life Cycle (PLC)
- How to Build Your Loyalty Program ROI
- How to Effectively Customer Engagement
- How to Manage Risk