what technologies should rail operators be looking at to provide a better passenger experience, and why?
Christian Hess joined Loyalty Partner Solutions in 2007.
By implementing and operating the customer loyalty programs of Deutsche Bahn (BahnCard and bahn.bonus), Lufthansa’s global frequent flyer program (Miles & More) and the coalition loyalty program PAYBACK (as an in-house client), LPS is responsible for the largest and most successful loyalty schemes in Europe.
Christian has provided us with valuable industry insight into loyalty and the passenger experience.
Find out more on:
- The biggest customer trends in European rail at this time
- Why loyalty in rail should be a priority for operators in Europe
- How big data can provide solutions to rail
- Which types of data operators need to understand better, and how they can use this understanding to improve existing operations
- What technologies rail operators should be looking at to provide a better passenger experience