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How to automate customer service, reduce costs and maintain customer confidence

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How do you cut costs by automating customer service while maintaining high standards?

Odd Langvatn, Wideroe, discusses their strategy to maintain the best customer service.

Find out:

  • How their website and online presence affects customer service 
  • How to train and motivate staff
  • Why a profit centre approach is more suitable than a cost center approach
  • How automation is key