Infographic: Loyalty, Communication and the Customer
This infographic from the minds of Couch & Associates Inc. shows you the wonders of how to keep your customers happy with effective communication techniques.
It's perfect for marketers around the world as it dishes out facts and figures about how customers are barraged with information all day and just how effective it is. It's the go-to tool before you consider undertaking a new campaign.
Did you know:
- 70% of consumers prefer getting to know a company via articles, rather than adverts
- 40% of consumers want better interactions with companies
- It costs 7x more to acquire new customers over retaining old ones
- 85% of loyalty programme members never hear a single word from their loyalty programmes once they sign up
- you can find even more crucial marketing, loyalty and customer retention facts, figures and help in this infographic