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High Performance Piece Pick Operation Supports .com Business Model

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iHerb.com is a leading internet retailer offering vitamins, sports nutrition, supplements, health care products. The iHerb.com promise to its customers is that any order it receives by 1:00 PM Pacific time, will ship that same day. In order to accomplish this speedy service, iHerb.com enlisted the help of Dematic, a warehouse logistics engineering firm, to design and implement a high performance system configured for ecommerce order fulfillment.

iHerb was able to grow as a business and expand their services due to Dematic's expert advice on:

  • Order accuracy - approaching 100% as each item is scanned before packing
  • Labor productivity - up to 400 items "put" per hour
  • Ergonomics - hands and eyes free operation
  • Speed in order processing - fast one day order turnaround