community download

Presentation on Servicing a Relationship, Not a Transaction by Derek Martin

information we require

please check before submitting



Unfortunately the document is not available at this current time, however if you leave your details we'll get it to you as soon as we can.

Please fill in all the information requested. It is very important you enter this information correctly so we can contact you with the document.

Privacy statement »

Manage your email preferences »

Remember my details Information

Information
Remember my details
We place a 'cookie' on your computer so next time you visit us you don't need to fill in all these details

Get your copy of the presentation titled ‘Servicing a Relationship, Not a Transaction’ from Derek Martin, Director of Global Consumer Card Sales, Retention, Capabilities and Strategy of American Express . This is the presentation that he delivered at Loyalty World USA in 2011.

Some of the key topics covered in his presentation include:

  • Understanding Your Customer
  • Delivering Value
  • Aligning Goals and Metrics
  • Great Service Is Great Business

Download the presentation for more details.