Aaron Mfunda is the Head of Department Customer Services at eThekwini Municipality’s Water and Sanitation Unit. He provides an overall strategic leadership (management and direction) to the Customer Services Branches/Divisions within the Water and Sanitation Unit which are involved in direct customer relationship management with the primary aim being to provide customer service excellence and operational effectiveness and efficiency. Aaron Mfunda garnered his wealth of customer service experience since 1989 from least junior positions and climbed the corporate ladder through to managerial ranks progressively with most of his career journey spent at Metropolitan Life wherein he spent about thirteen (13) years and subsequently joined Ingquza Hill Local Municipality wherein he successfully created the Customer Services Department/Division which is currently in operation during the three (3) years with the Municipality before progressing to the current strategic leadership role which he took on since October 2010.
Aaron Mfunda holds a Master of Business Administration (MBA) Degree from Regent Business School, he also holds a Bachelor of Commerce (BComm) Degree in Management from the University of South Africa (UNISA). Aaron Mfunda has also obtained amongst others the following qualifications: National Treasury’s Municipal Finance Management Program (MFMP); Coaching & Mentoring and Emotional Intelligence; Integrity Management – Ethics; Financial Advisory Intermediate Services (FIAS) accreditation certificate B1 through the University of South Africa (UNISA); Financial Advisory Intermediate Services (FIAS) accreditation certificate B2 through Damelin School of Banking and Insurance; The Organisation & Administration of Regional Activities Programme, Performance Management certificate, Branch & Sales Management Programme and numerous Computer certificates through Metropolitan Academy.
Aaron M.Mfunda is passionate about customers and he sees every customer issue as an opportunity to bolster the relationship with the organization hence customer experience is the basis of his vision. His achievements throughout his illustrious career path includes: Recognition for Service Excellence in 2003 & 2004; Recognition for Customer Satisfaction in 2004; Platinum Award winner for Customer Retention as the top Customer Services Office in 2006 and numerous Values Awards spanning from Service Excellence; Communication; Participation and Team work and Equal Opportunity all during the period at Metropolitan Life and recently obtained a 2016/17 KZN Premier’s Service Excellence “Gold” Award for the Best Implemented Project/Programme of the Year (WhatsApp Fault Reporting Line at eThekwini Municipality). Aaron Mfunda believes when you take time to listen and understand all parties you will be in a position to offer pertinent solutions.
Aaron Mfunda is a Christian who enjoys spending quality time with family, watching sport to relax and listening to a variety of music with gospel being his most stimulating one.