Ronald Chan | Group Chief Operating Officer
HappyFresh | Indonesia

Ronald Chan, Group Chief Operating Officer, HappyFresh

Ronald Chan is the COO of HappyFresh Group, Southeast Asia's leading grocery-focused last mile logistics and on-demand delivery company. Ronald is based in Singapore and Jakarta and he is responsible for the overall operations of HappyFresh across Indonesia, Thailand and Malaysia. Prior to joining HappyFresh, Ronald was CEO and Co-Founder of Foodpanda Taiwan, which is the world’s largest online food delivery platform. Before that he was Director at Rocket Internet GmbH, which is Europe’s largest incubator of innovative online companies. He has also been a Management Consultant at Deloitte Consulting and Associate Product Manager at Blackberry. Ronald has a Master of Business Administration from the University of British Columbia. A jack-of-all-trades, Ronald plays in various sports, passionate in arts&music, and is multilingual.


Seamless Asia 2018 - Day One @ 16:40

Panel: Putting sustainable speed and cost management at the heart of your home delivery strategy

  • Speed vs cost: Exploring what is important to customers
  • Make the delivery experience come to life in a way that is commercially sustainable
  • Technology for live inventory management
  • Reverse logistics: Factoring in the cost of free returns
  • Free vs paid delivery: How to use free delivery as a loyalty play

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