Milan Radaković | E-Commerce Director
eComlogic | Russian Federation

Milan Radaković, E-Commerce Director, eComlogic

E-commerce director from eComlogic. He helps companies based in Europe, Asia and USA in building omni-channels, customer personalization, retention and repeat sales. Omni-channel automatization has very important part in modern business. No matter what is the size of the company we always try to automate as much possible (trigger actions based on the customer behavior or changes with the order, business process rules etc). People are used to see CRM like additional tool where they need to put information about the customer manually, but we always go further. Modern CRM shouldn’t be just additional tool it should be tool that generate repeat sales automatically, collect all the information about the customers from each channel, allows personal approach to each customer and support decision making and helps to the sales manager.

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