2018 conference agenda
 
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Singapore, 3 - 4 May 2018

Schedule

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May 309:00
Conference pass

Going Cashless: Interviews with Central Banks in Asia about their cashless strategies

Keynotes
  • Exploring how monetary policy is changing
  • How can central banks support these changes?
May 309:40
Conference pass

How is technology working to enable a cashless society?

Keynotes
  • Technology innovations which will change the payments landscape
May 310:00
Conference pass

Banks & Technology Panel Debate

Keynotes
Now you have heard from both we will now bring together both sides to explore the challenges that are being faced in the move towards a cashless adoption. Both sides will explore what the future of a cashless society looks like in societies which are heavily reliant on cash.
May 310:30
Conference pass

The effect of Modernisation of Digital Payments and what this means for the future

Keynotes
  • Is there opportunity for a degree of consolidation in the payments industry? 
  • How can blockchain facilitate value transfer to further disrupt the payments ecosystem?
  • Digital ID: Is it the future for digital payments?
May 311:40
Conference pass

Panel: Blockchain and the future of clearing and settling in domestic and international payments

Payments: Innovation
  • Analysing the impact of blockchain on domestic and international payments
  • How does blockchain (public or private) solve many of the problems we're seeing?
  • What needs to happen for blockchain to be more impactful in this area?
  • Tackling shortage of blockchain talent
May 311:40
Conference pass

The “one-payment API” method: How to turn several future payment processor integrations into one last integration

Payments: Adoption
  • Increasing your global payment provider infrastructure without lengthy and costly integrations
  • Creating centralised and standardized payment dashboards
  • The power of provider routing
May 311:40
Conference pass

Panel: How search marketing for eTailers is changing, and what they need to do to keep up

eCommerce: Marketing
  • How has Google improved its shopping suite for retailers?
  • Individual product indexing: Why this isn’t practical at scale, and what to do about it
  • Main menu navigation: How to ensure this is SEO-optimised
  • How to ensure product descriptions are up to par
May 311:40
Conference pass

Creating a good first impression: How to ensure your website hooks customers immediately

eCommerce: Design
  • Delivering compelling content at each stage of  the purchase journey
  • The importance of mobile optimisation for all content and messaging
  • How can you create landing pages that wow your customers and initiate an emotional response?
May 311:40
Conference pass

Putting fun at the heart of the retail experience through technology

Retail: Technology
  • Making your store social-media ready: Why Instagram and other social platforms should lead design considerations
  • How to entertain people in-store: What can stores do to make the shopping experience fun?
  • What does the concept of retail-tainment mean?
May 311:40
Conference pass

Controlling new market entry: The value of direct-to-consumer when launching abroad

Retail: Shops & Department Stores
  • What challenges do retailers face when going direct-to-consumer when launching overseas?
  • Is it not easier to just launch through somebody else? When, financially, is it worth doing setting up your own shop?
  • How can you provide a genuinely unique offering when expanding abroad?
May 312:00
Conference pass

Fintech-as-a-service: Providing value-added-services to customers as they need them

Payments: Adoption
  • How the integration of banking and fin-tech will increase customer retention
  • Why fin-tech solutions provided by banks may not necessarily be revenue-generating, but are necessary anyways
  • How fintech-as-a-service can be used by banks to increase the remit of banks
May 312:00
Conference pass

How to use your web design to create a sense of urgency

eCommerce: Design
  • Relevancy: ensuring your product is relevant to the audience
  • Blending both real and implied urgency into your strategy
  • Creating stock urgency to imply limited availability
  • Using time-sensitivity and countdown timers to increase urgency.
May 312:00
Conference pass

How to manage customer acquisition costs (CAC) effectively

Retail: Shops & Department Stores
  • Is customer acquisition over the internet actually cheaper than it is in physical stores?
  • In what ways is offline cheaper than online?
  • How to calculate CAC: An online vs. offline point of view
May 312:20
Conference pass

E-money: The gateway to enhanced security and adoption for blockchain payment

Payments: Innovation
  • Current challenges to mainstream adoption of Blockchain in finance and payment services
  • Development roadmap of blockchain - from 1.0 to 4.0 in response to tightening compliance requirements
  • E-money as the gateway for efficient, compliant and secure payment services on blockchain
May 312:20
Conference pass

An API-driven approach to cross-border remittances

Payments: Adoption
  • The API approach: providing a seamless interface for your customers
  • Using API to maximise global reach
  • What innovation needs to take place for API-driven cross-border remittances technology to improve?
May 312:20
Conference pass

The impact of AI on the future of search in e-commerce

eCommerce: Marketing
  • Why AI is not a marketing channel
  • How are developments in AI changing search marketing?
  • Is AI search primarily focused on images? How will it affect text search in eCommerce?
May 312:20
Conference pass

Beauty vs. utility: How to strike the right balance for your website

eCommerce: Design
  • The importance of understanding who your customer is, and their preferred content style (e.g.video)
  • Bringing your products to life through exciting content and displays
  • How can you generate personalisation at scale? 
May 312:20
Conference pass

The store as a showroom: What retailers need to do to monetize them

Retail: Technology
  • What are showrooms appropriate?
  • Do showrooms turn stores into a marketing expense?
  • How do in-store technology considerations for showrooms differ from those of stores where purchase can be made?
  • What does it take for a showroom to really work?
May 312:20
Conference pass

How direct to consumer brands can compete with retail private labels

Retail: Shops & Department Stores
  • How can direct to consumers brands command a premium when so many categories are highly commoditised?
  • Can private labels offer a value proposition beyond just a lower price?
  • How does the rise in direct to consumer change the relationship between retailers and manufacturers?
May 314:10
Conference pass

Roundtable Discussion Session

Keynotes
Now’s your chance to get really interactive. Choose one of our tables and join the discussion.
May 315:40
Conference pass

Biometric payment cards: lifeline or stopgap?

Payments: Innovation
  • The impact of evolving consumer technology on the uptake of biometrics
  • Beyond Touch ID: Tapping into voice, iris and cardiac biometrics in the payments process
  • Driving user adoption through consumer education
May 315:40
Conference pass

Driving adoption at the bottom of the pyramid

Payments: Adoption
  • The role of fintech and bank collaboration
  • Providing easy integration between mobile device and payments solutions
  • Examples from across Asia of mobile payment adoption at the bottom of the pyramid
May 315:40
Conference pass

Pinterest, Instagram and the rise in visual-first social discovery

eCommerce: Marketing
  • How social has changed the marketing funnel, and what retailers need to do to make the best of it
  • How social media has made niche brands like Mansur Gavriel and Glossier famous, and what large retailers can learn from them
  • How retailers can change their buying strategies based on brand that do well on social media
May 315:40
Conference pass

One-click ordering: How to ensure your checkout process is as smooth as possible

eCommerce: Design
  • The history of one-click: How it contributed to the rise of Amazon.com, and why the patent’s expiry will help other eTailers compete
  • How fictionless is one-click?
  • Does one-click reduce shopping-cart abandonment?
  • What are the downsides of one-click, for retailers and consumers?
May 315:40
Conference pass

From LCD shelving strips to 3D displays: The future of screens in-store

Retail: Technology
  • Integrating your in-store signage with your digital marketing: How signage can help bring online personalisation offline
  • In-store signage as a revenue source: How sophisticated signage will allow retailers to charge brands more for better customer targeting
  • How in-store signage can help nudge consumers into impulse buys
May 315:40
Conference pass

Click & collect: How to draw more foot traffic into your stores

Retail: Shops & Department Stores
  • How much do consumers actually value click & collect?
  • What key logistical challenges do retailers face with click & collect, how do they overcome this?
  • Why click & collect really is about up-selling, and how to ensure this happens
  • How to ensure speedy collection
May 316:00
Conference pass

The key role of biometric security as conversational commerce grows

Payments: Innovation
  • Speaker recognition: How secure is it?
  • How to roll out a voice-activated biometric payment solution
  • How to bring on board IT, customer care, marketing and other key stakeholders
May 316:00
Conference pass

Panel: Is demonetisation the best way to ensure mobile payment adoption?

Payments: Adoption
  • What challenges will demonetisation strategies create?
  • How will mobile-based P2P payments help overcome the challenges created by demonetisation?
  • Evaluating best practice merchant acquisition strategy for mobile wallet platforms
  • How can mobile wallet providers retain customers?
May 316:00
Conference pass

Panel: What is the future of social media for eTail?

eCommerce: Marketing
  • The impact of social discovery on the emergence of trends: How social accelerates emergence of new trends, and what retailers can do to ensure they respond to this quickly
  • The social stamp of approval: What brands need to do to ensure they’re credible amongst social influencers
  • How social media has changed the power balance: Why retailers now need to ensure their product selections reflect, rather than dictate, consumer trends
May 316:00
Conference pass

Purchasing through mobile: The secret to overcoming abandoned baskets

eCommerce: Design
  • Identifying the friction points in your selling system and eliminating them
  • Using Autofill APIs to generate information
  • Registration: A handy way to save data or a killer of impulse buys?
May 316:00
Conference pass

In-store IoT: What does it look like?

Retail: Technology
  • What IoT-enabled benefits can stores currently give customers?
  • What goes into creating a truly connected store?
  • When will the IoT-enabled store become a reality? What needs to change to enable this to happen at scale?
May 316:00
Conference pass

Using digital to create value offline: Lessons from NTUC Fairprice

Retail: Shops & Department Stores
  • How FairPrice Online fits within NTUC FairPrice’s offline outlets
  • How FairPrice online directs customers in-store
  • Does FairPrice online stand on its own as an outlet, or is it complementary to the offline experience?
May 316:20
Conference pass

Biometrics at point of sale: Delivering secure yet seamless experiences

Payments: Innovation
  • Overcoming security issues in biometric payments
  • Accuracy: How far off are biometric technologies?
  • Cost issues: When will biometric solutions become cheap enough to be standard technology?
May 316:20
Conference pass

The effect of cash on delivery on e-tailers

eCommerce: Design
  • Encouraging uptake with incentives for e-payments and loyalty schemes
  • What would Asia without cash look like?
  • What are the key factors limiting the transition?
  • What can the government and private sector do to enable the change?
  • The importance of planning for failed delivery
May 316:20
Conference pass

How retailers can make webrooming work for them

Retail: Shops & Department Stores
  • What webrooming actually means
  • How big of a phenomenon is it? Does it mean retailers can worry less about online?
  • What can retailers do to encourage more webrooming?
May 316:50
Conference pass

Making the case for National Digital ID Systems

Payments: Innovation
  • How will national digital ID systems change the role of central banks?
  • The importance of collaboration between authorities, banks, telecom operators and other private sector players
  • Digital ID in India: What have been the positive and negative effects of Aadhar?
May 316:50
Conference pass

Putting interoperability at the heart of P2P payments

Payments: Adoption
  • How important is interoperability to customers?
  • Making payments more convenient through P2P interoperability
  • Building an interoperable framework to allow mobile  payment exchange
May 316:50
Conference pass

Recreating a live shopping experience on social platforms

eCommerce: Marketing
  • How shopping as entertainment is being reinvented for a generation with short attention-span and many options for content
  • What it takes for live-streaming shows to actually work
  • A look into Amazon’s Style Code Live: How well is it working?
  • Live-streaming shopping apps: How retailers can use them effectively
May 316:50
Conference pass

Up-selling: How do you extract more value from existing customers?

eCommerce: Design
  • Tackling the issue of abandoned baskets
  • The role of emails in sending customer recommendations
  • The role of retargeting in up-selling: How to ensure that you’re serving customers ads with new product offerings
  • Personalisation: How to ensure your recommendations are personalised
May 316:50
Conference pass

In-store robotics: How robots will change the role of sales staff

Retail: Technology
  • Will in-store robots make retail costs more manageable?
  • Are humanoid robots really a value-add for retailers? Won’t customers miss the human touch?
  • How can retailers implement robotics in-store without compromising the human experience which such an important part of offline retail?
May 316:50
Conference pass

Creating a complete customer view through wifi, beacons and apps

Retail: Technology
  • How viable are beacons as a source of data?
  • Beyond foot-traffic, what sorts of in-store data is valuable to collect?
  • How to set up your store so you can respond in real-time to customer data
May 316:50
Conference pass

Mapping the shopper journey through the store: A case study from Bloomingdale’s Dubai

Retail: Shops & Department Stores
  • What Bloomingdale’s Dubai has done to make the in-store experience amazing
  • Why creating a female-focussed store was a risk, and how and why it paid off
  • How Al-Tayer made the Bloomingdale’s brand resonate with Dubai shoppers
May 317:10
Conference pass

National Digital ID: Driving financial inclusion?

Payments: Innovation
  • Why national digital ID systems are a pre-requisite for financial inclusion
  • What are the key challenges in reaching those without a recorded identity?
  • Where do national digital ID systems fall short in creating an environment for financial inclusion?
May 317:10
Conference pass

Device v bank v fintech: Who will consumers choose for P2P?

Payments: Adoption
  • Exploring the critical factors influencing P2P payments growth
  • How banks will survive the P2P payment revolution
  • What features can P2P fintech providers push to keep a competitive advantage?
  • Driving P2P product growth through effective customer segment strategy
May 317:10
Conference pass

Video: More than just advertising?

eCommerce: Marketing
  • How does shoppable video work?
  • How to balance plot with product
  • How to ensure a smooth jump from the video to the shopping screen
May 317:10
Conference pass

Panel: Social media engagement tools for retailers: An examination of Facebook, Instagram, Twitter and Pinterest

eCommerce: Design
  • What effect are social media sites having on retailers and etailers?
  • Measuring feedback from social channels and developing the correct KPIs 
  • Assessing tools to help monitor what the customer is saying about your brand
  • Social listening and sentiment analysis: what are people saying about your brand?
  • Examples of brands who are successful at engaging with their customers
May 317:10
Conference pass

Leveraging advanced predictive analytics to allocate labour during peak times

Retail: Technology
  • What factors, other than sales, go into determining labour allocation?
  • How to use zero-based staffing to build an effective labour allocation model
  • Building out store processes: How to ensure that you truly benefit from more effective labour allocation
May 317:10
Conference pass

Panel: How to create multi-sensory experiences to fully engage shoppers

Retail: Shops & Department Stores
  • What can retailers do to determine the small changes which lead to large differences in sales?
  • What is nudge theory and how can this be applied to in-store retail?
  • Going beyond distinctive scents and mood music: What easy wins are available for retailers to increase sales?
  • How can retailers provide novelty in the multi-touch environment, while ensuring high standards?
May 317:30
Conference pass

Blockchain as an enabler for Digital ID

Payments: Innovation
  • The role of a blockchain based digital identity in reducing identity theft
  • How a blockchain-enabled digital-ID system changes commercial transactions
  • What will the private sector have to do in order to benefit from blockchain-enabled digital ID?
May 317:30
Conference pass

The Zelle question: Will bank-led P2P networks wipe out non-bank alternatives?

Payments: Adoption
  • Security vs illusion: How secure are bank payment networks really?
  • Rationalisation of payment tools: How banks using the same payment platforms will help make P2P payments easier
  • How innovative are banks and what are their prospects of winning in P2P?
May 317:30
Conference pass

Purchasing directly on social media platforms: Why is it not more popular?

eCommerce: Marketing
  • Are social media platforms at the wrong end of the platform problem, or are social platforms just not suitable for direct sales?
  • Are there cases where buying on social platforms has worked well? If so, why?
  • Will buy buttons ever become mainstream?
May 317:30
Conference pass

Utilising IoT data to further understand shopper behaviour

Retail: Technology
  • How the IoT actually works: An explanation for retailers
  • What developments need to occur in the IoT ecosystem for retailers to be able to collect usable information on shoppers?
  • How much will this technology cost, and what is its realistic potential

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May 409:00
Conference pass

Panel: The future of connected retail

Keynotes
In this panel, we will feature a retailer, an eTailer and a bank to show you the complete spectrum of commerce and how it’s changing. What does ‘seamless’ really look like? Find out from this panel.
May 409:30
Conference pass

Panel: Disruptive retail technology

Keynotes
Here, you will find out which retail technology truly has the potential to disrupt retail, and how that will happen.
May 410:00
Conference pass

Panel: Amazon: Will it really succeed in Southeast Asia?

Keynotes
In this panel we will discuss the prospects that Amazon.com has in Asia. Will it succeed? Or will Alibaba and other local competitors beat it?
May 411:20
Conference pass

The risks and rewards of putting APIs at the heart of digital ID application

Payments: Innovation
  • Do the rewards outweigh the risks?
  • What are the benefits provided by APIS for trusted identity verification
  • Are APIS the future for Digital ID verification?
May 411:20
Conference pass

The rise of mobile enabled remittance services

Payments: Adoption
  • Why mobile is an obvious solution to the intolerable queues at traditional money transfer branches
  • Assessing the additional benefits of mobile: cost effective, transparent, user friendly
  • How can incumbent remittance players compete with the wave of mobile first fintech startups
  • Why mobile and blockchain are a perfect match for remittances
May 411:20
Conference pass

Personalising content for the first time site visitors

eCommerce: Marketing
  • What can search marketing teach you about first-time visitors, and how can you incorporate this knowledge into your website?
  • What can you put in place to learn user preferences quickly?
  • What can you do to make your site responsive to this information?
May 411:20
Conference pass

A tech-first look at the warehouse of tomorrow

eCommerce: Supply Chain
  • A connected supply chain: Real time connection from all areas of the supply chain to improve efficiency
  • Smart Automation: Machines working in collaboration with humans to get more reliability and flexibility
  • How can Big Data and AI improve warehouse planning and increase productivity?
May 411:20
Conference pass

From a supply-driven world to a demand-driven world: How social media has fundamentally changed the way merchandising works

Retail: Merchandising
  • How being merchandising-driven has led to the downfall of some of the biggest retail brands in the world
  • Why it’s less important for a merchandiser to dictate taste than to reflect taste
  • What, then, is the new role of the merchandiser?
May 411:20
Conference pass

How mall entertainment offerings can draw foot traffic

Retail: Malls
  • Why entertainment-first makes sense in an environment when offline retail is flagging
  • What kinds of entertainment work? Other than movie theatres, what entertainment options work?
  • Why live entertainment is the key to an entertainment-first offering
May 411:40
Conference pass

Panel: Debating the future of privacy in an age of digital identification

Payments: Innovation
  • Trust architecture: how much control do we have over how our data is stored/shared?
  • The importance of choosing the right digital identity technical architecture
  • Assessing the potential implications of a data breach
  • How to avoid inappropriate over-collection of data
May 411:40
Conference pass

Migrant remittances and the informal economy: Opportunities and challenges

Payments: Adoption
  • The importance of remittances to employees in the informal economy
  • How an e-wallet or bank account for payroll deposit serves as the essential vehicle for financial inclusion
  • The importance of financial education: Ending the financial exclusion cycle
May 411:40
Conference pass

Recommendation engines: How they really work

eCommerce: Marketing
  • How product search engines differ from recommendation engines, and why this distinction matters for eTailers
  • How does Amazon’s search engine work?
  • Should you build your recommendation engine in-house?
May 411:40
Conference pass

Transforming process flow for the multi-channel warehouse

eCommerce: Supply Chain
  • To integrate or not to integrate: dividing modern warehouse layouts for each customer platform
  • Using cloud to solve inventory management problems
  • How important is automated data collection for warehouse transparency
May 411:40
Conference pass

Panel: Data driven merchandising and store design decision making

Retail: Merchandising
  • Why social media monitoring is becoming one of the most important parts of a merchandiser’s job
  • Can improved monitoring of consumer trends help retailers to combat homogenisation of product offerings?
  • Should retailers use customer data trends to focus their efforts more on private labels? If so, what role would third-party merchandise have in the store of the future?
May 411:40
Conference pass

Diversification: How malls can best hedge against a rapidly changing retail world

Retail: Malls
  • What can malls in second-tier locations do with their space?
  • Other than entertainment options, which tenants are attractive?
  • What can malls do to help their tenants make their offerings more attractive?
May 412:00
Conference pass

An API driven approach to B2B cross-border remittances

Payments: Adoption
  • What are the pain points for cross-border B2B payments and how can API help this?
  • How does an API driven approach provide a seamless interface for customers?
  • Using APIs to solve compliance and Forex issues
May 412:00
Conference pass

Pushing beyond product matching: How can eTailers provide truly customised products, as opposed to just personalised product suggestions?

eCommerce: Marketing
  • What customisation options are most important to eCommerce customers?
  • How can you customise the checkout process?
  • Customising delivery options
May 412:20
Conference pass

How will e-commerce growth outside of tier I cities impact warehousing strategies?

eCommerce: Supply Chain
  • The growth of rural warehousing to reach those outside the cities
  • How to overcome transport difficulties
  • What are the challenges for provincial e-commerce players in rural areas?
May 413:45
Conference pass

Cyber security through the supply chain as IOT hits the mainstream

Payments: Innovation
  • The government’s role in dictating how devices should be secured
  • How to gain customer trust amongst the widespread hacking stories
  • The role of blockchain in cybersecurity and IOT
May 413:45
Conference pass

Making Cross border payments as seamless as local payments

Payments: Adoption
  • How to make local payments faster and cheaper,
  • Achieving industry wide global coverage across the payments platform
  • The importance of having live FX rates,
May 413:45
Conference pass

Beyond language: How eCommerce companies can truly localise their business

eCommerce: Marketing
  • Where do you go to learn customer tastes quickly?
  • Do you need to launch entirely new websites for new markets?
  • How sourcing for localised UGC will help increase website credibility amongst locals
May 413:45
Conference pass

From drones to autonomous cars: the driverless future of delivery

eCommerce: Supply Chain
  • How will the driverless future make supply chains more efficient?
  • Will they reduce delivery costs and drive efficiency?
  • Understanding the evolution of government regulation around no-fly zones
  • How to take your first steps in a drone delivery program
May 413:45
Conference pass

From theory to practice: How AR is changing merchandising

Retail: Merchandising
  • How does Augmented Reality software actually work?
  • How Augmented Reality can be used to make product layouts more attractive
  • How Augmented Reality can make product displays more interactive
May 413:45
Conference pass

Destination malls: What they actually are, and how they will help malls survive in the future

Retail: Malls
  • Why is retail still growing despite the rise of e-commerce services?
  • Meeting the customer need for unique, personal, physical retail experiences
  • Providing a one-stop shop for retail and entertainment that can’t be achieved through online shopping
May 414:05
Conference pass

Panel: How AI can help you stay ahead of cybersecurity threats

Payments: Innovation
  • How AI can help with staffing shortages
  • Using AI and machine learning to identity and respond to malicious activity much quicker
  • Transparency in AI: The importance of visibility into the AI's decision-making process
May 414:05
Conference pass

Panel: Paying for trust: can incumbents continue to compete as fintechs lead a race to the bottom

Payments: Adoption
  • Who is leading the way with innovation?
  • Compete, partner or acquire: how can incumbent players react to the strong challenge of fintech?
  • Is collaboration important to combine the strengths of both?
  • What does the future look like for banks and fintechs?
May 414:05
Conference pass

How chatbots are opening the doors to cost-effective localised customer service

eCommerce: Marketing
  • How chatbots actually work: How are they developed, and what needs to be done to ensure that they are culturally relevant
  • Why they can be such a good tool to localise eCommerce
  • What reservations do customers have about chatbots in markets where digital literacy is low? And, how can they be overcome?
May 414:05
Conference pass

Panel: Putting sustainable speed and cost management at the heart of your home delivery strategy

eCommerce: Supply Chain
  • Speed vs cost: Exploring what is important to customers
  • Make the delivery experience come to life in a way that is commercially sustainable
  • Technology for live inventory management
  • Reverse logistics: Factoring in the cost of free returns
  • Free vs paid delivery: How to use free delivery as a loyalty play
May 414:05
Conference pass

How AR-enabled planograms will change merchandising

Retail: Merchandising
  • How AR-enabled planograms actually work
  • How AR-enabled planograms increase the amount of data that retailers can work with and monetise
  • Why AR-enabled planograms will help improve the relationship between retailers and suppliers
May 414:05
Conference pass

The future of the mall in the age of m-commerce

Retail: Malls
  • Customer experience is key: Why shopping isn’t, and never really was, only about the transaction
  • Transforming malls into all-encompassing entertainment centres to drive footfall and encourage loyalty
  • Linking offline and online: creating mobile apps with real time features and offers
May 414:25
Conference pass

Localised product sourcing: Could this be the cure to eCommerce commoditisation?

eCommerce: Marketing
  • What supply chain challenges does localised sourcing represent?
  • How can highly localised eCommerce sites scale?
  • Alternatively, how can mass websites ensure their product sourcing is highly localised?
May 414:25
Conference pass

The Pinnacle of experiential marketing: creating memorable and relevant in-store experiences

Retail: Merchandising
  • How can you ensure AR-based in-store experiences aren’t gimmicky?
  • How can AR-enabled experiences be implemented without forcing customers to use their phones to access them?
  • Cases of AR-enhanced store experiences working successfully
May 414:25
Conference pass

Service-driven malls: How services like theatres, gyms and beauty services change the make-up of malls

Retail: Malls
  • Can service-driven malls actually work?
  • How malls needs to change from transactional shopping destinations to experiential destinations
  • How service-driven malls will need to change their compensation agreements with retailers
May 415:30
Conference pass

Converging worlds: mobile money, telcos and the challenge of central bank oversight

Payments: Innovation
  • Aligning regulatory policy between telecos and financial regulatory authorities
  • Establishing how telcos can broaden their product range without coming under undue financial regulatory oversight
  • The value of partnerships between telcos and incumbent banks in order to better assign roles and regulatory oversight
May 415:30
Conference pass

Personalisation at point-of-sale: Putting customer data front and centre at checkout

Payments: Adoption
  • Ensuring data accuracy: The importance of verifying correct data at POS to ensure any in-store interactions contain relevant information
  • Creating personalised offers based on previous purchases
  • Providing product recommendations based on shopper’s past purchases
  • Embedding instructional content into digital receipts to reduce returns
May 415:30
Conference pass

Sourcing for customer data: How eTailers who aren’t Amazon or Alibaba can gain a competitive edge

eCommerce: Marketing
  • Why Go-Jek, Uber, Ola etc. are useful for their location data
  • What eTailers can actually do tap into their data: How collaboration between eTailers and the major ride-sharing companies would look like
  • Other sources of data: A look at the most innovative upcoming data providers
May 415:30
Conference pass

Putting agility and flexibility at the heart of fulfilment centre planning

eCommerce: Supply Chain
  • The importance of flexibility
  • Using external partners to enhance capability and asset flexibility
  • Overcoming challenges around fulfillment centre agility
May 415:30
Conference pass

Manipulating inventory levels to maximise revenue

Retail: Merchandising
  • How restricting demand can be used to raise prices
  • How to manage the costs of dead inventory: Is discounting really worth the trouble in the long run?
  • How can retailers implement inventory management systems that are more responsive to changes in demand?
May 415:30
Conference pass

Malls in the age of e-commerce: from experimental retail to product collection points

Retail: Malls
  • Convenience offline: Why offline retail actually is, in many cases, more convenient than online in Asia, and how malls can capitalise on this
  • Integrating eCommerce drop-off points: How malls can help drive traffic by making themselves a key part of the eCommerce supply chain
  • Why malls need to reimagine themselves as centres of the community
May 415:50
Conference pass

How are differing regional policy standards harming cross-border growth?

Payments: Innovation
  • What are the roadblocks to Asian countries adopting a form of Europe’s PSD2 regulation?
  • The value of common payments regulation standards in a cross-border commerce environment
  • Unique problems, unique regulation: assessing the challenges of a one size fits all model for Asian payments regulation
  • How can payments vendors help to bridge the gap in the absence of standard regulation
May 415:50
Conference pass

Going POS-less: the realities of doing away with a physical point of purchase

Payments: Adoption
  • Are there benefits in removing the human factor of checkouts?
  • How will this affect the payments industry?
  • How to address the security issues?
May 415:50
Conference pass

How to determine your customer’s reservation price

eCommerce: Marketing
  • What information is needed to determine reservation price? How do you ensure your prices can adjust in real time?
  • How ethical is it to try and change the price you change your prices based on customer willingness to pay?
  • How can a long-term balance be struck between charging customers the most that you can get away with while ensuring they’re not put off by this? 
May 415:50
Conference pass

The segmented supply chain: micromanaging SKU clusters to achieve optimal performance

eCommerce: Supply Chain
  • Optimising SKU segmentation to gain competitive edge through improved demand forecasting and efficient inventory management.
  • Is there an economic benefit behind treating and handling some products differently from others?
  • Identifying the best cost-effective clustering strategy
May 415:50
Conference pass

How to predict demand beyond relying on historical purchase data

Retail: Merchandising
  • What data sources beyond historical purchase data are useful?
  • How can you predict when products will drop in popularity, before sales start to drop?
  • How can retailers effectively capture and respond to social data in real time?
May 415:50
Conference pass

Surviving in an age of consolidation: why a digital experience led strategy can pay dividends

Retail: Malls
  • How can malls utilise digital marketing to drive traffic?
  • How malls can create interesting, shareable experiences to extend the their relevance to social media
  • What can malls do to create a truly differentiated experience?
May 416:10
Conference pass

Next generation security: how fintech may hold the keys to “card not present” fraud

Payments: Innovation
  • Are digital payments creating more opportunities for fraudulent transactions?
  • The efficiency of fintech: drastically reducing fraud detecting time
  • What are the key challenges around card not present fraud and how can fintech overcome them?
May 416:10
Conference pass

What can physical points of sale learn from UX-driven

Payments: Adoption
  • Bringing the ease of one-click in store
  • Adding personalisation in offline POS
May 416:10
Conference pass

Finding ways to charge more: Why eTail doesn’t have to be a race to the bottom

eCommerce: Marketing
  • What uses does predictive analytics have which most eTailers don’t realise?
  • How predictive analytics improves channel management for eTailers
  • Why predictive analytics really is at the heart of eCommerce: How it reduces uncertainty in what sells, and how it helps increase margins
May 416:10
Conference pass

Reacting to same-day and same-hour delivery pressures through supply chain agility

eCommerce: Supply Chain
  • How important is same day/same hour delivery to customers?
  • How to determine whether you have the customer base to support click and collect and same day delivery
  • Digitisation: Creating a fully integrated and transparent supply chain to increase agility
  • How realistic are same-day and same-hour delivery in Asia?
May 416:10
Conference pass

How showrooms will change inventory management

Retail: Merchandising
  • How can stores ensure that inventory purchased after showroom visits gets to the customer on time?
  • How are inventory costs attributed for showrooms? Is it correct to attribute inventory costs to the showroom if demand originated from there?
  • Are showrooms just a marketing cost? How should the cost of running a showroom be attributed in management accounts?
May 416:10
Conference pass

Competing with online: Putting big ticket items at the heart of mall retail

Retail: Malls
  • Why big-ticket items still need an offline presence
  • How do malls have to respond to retailers selling big ticket items – how do their needs differ from retailers lower-priced items?
  • How will big-ticket item sales change foot traffic patterns? And, what effect will this have on the way shopping malls price rents?
last published: 09/Nov/17 08:05 GMT

 

 

 

 

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If you want to do business in the payments, e-commerce or retail space, now is the time! We can help.
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