2018 conference agenda

 

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Singapore, 3 - 4 May 2018

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May 308:50
Conference pass

Chair’s Opening Remarks

Keynotes
Paul Stoddart, CEO, Vocalink AnalyticsUnited Kingdom
May 309:00
Conference pass

Going Cashless: Interviews with Central Banks in Asia about their cashless strategies

Keynotes
  • Exploring policy response towards cashless society
  • How can central banks support these changes?
  • Cashlessstrategies for the future.
Jason Hsu, Legislator and Congressman, Legislative Yuan Republic of ChinaTaiwan
Naphongthawat Phothikit, Director of Payment Systems Policy Department, Bank of ThailandThailand
May 309:40
Conference pass

The global impact of real-time payments and how it helps to shape an economy

Keynotes
  • Since the launch of Faster Payments a decade ago, how has the demand for real-time increased around the globe?
  • How has the infrastructure moved on?
  • How is this helping to restructure an economy
  • What will the future look like?
Paul Stoddart, CEO, Vocalink AnalyticsUnited Kingdom
May 310:00
Conference pass

A new era of e-payments: Opportunities & challenges

Payments Theatre 2
May 310:00
Conference pass

Creating an effective website: Lessons from Mimpi Sleep

eCommerce University
  • Learning from airline websites: How the websites of SIA, Garuda and Thai Airways inspired Mimpi Sleep’s website
  • How to allow customers to easily choose products based on criteria important to them
  • Mobile vs. desktop: Why you’re essentially creating 2 separate sites that have to work together seamlessly
May 310:00
Conference pass

Revolutionizing and Empowering the Payments Industry

Payments Theatre 1
  • Current problem and limitations
  • Solution(s)
  • What will be the future?
May 310:00
Conference pass

The future of delivery: transforming the industry through digitalizaton and crowdsourcing

E-commerce & Retail Theatre
May 310:00
Conference pass

Are we wrong about going cashless?

Keynotes
  • What are the challenges with going cashless and how can we overcome them?
  • The problem of building systems to replace cash: Culture, cash and human behaviour
  • Looking at Bitcoin: will it be the currency of the future?
Neal Cross, Chief Innovation Officer & MD, DBS BankSingapore
May 310:20
Conference pass

Amazon Pay in India: Achieving scale, creating opportunity and realising a cashless future

Keynotes
May 310:30
Conference pass

Optimising your e-commerce gateway to save time and money

Payments Theatre 2
May 310:30
Conference pass

The Future of Mobile Marketing in E-Commerce

E-commerce & Retail Theatre
May 310:30
Conference pass

Unveilling Bluetooth Payment Solutions

Payments Theatre 1
  • Why Bluetooth Payments
  • How We Apply in Korea
  • Future Applicable Business Models
May 310:40
Conference pass

Own-brand website or 3rd-party platform: How to decide which is best for your business

eCommerce University
  • Go to market strategies
  • What to look out for during eCommerce Business Planning
  • Key success factors
May 311:00
Conference pass

Agency banking: Road to an improved financial inclusion

Payments Theatre 1
Session led by: nationlink-network
May 311:00
Conference pass

The future of delivery

E-commerce & Retail Theatre
Keith Soh, Business Development Manager, D.H.L. Express Singapore Pte LtdSingapore
May 311:00
Conference pass

Using FinTechs to Stay Ahead of the Acquiring Game

Payments Theatre 2
May 311:30
Conference pass

Efficiency and opportunity with payment tokenization

Payments Theatre 2
Gurmit Singh, Chief Marketing Officer, Red Dot PaymentSingapore
May 311:30
Conference pass

How to drive partner loyalty and maximize revenue in the Digital World

Payments Theatre 1
May 311:30
Conference pass

Snapchat Advertising for Ecommerce Entrepreneurs

E-commerce & Retail Theatre
May 311:30
Conference pass

Cyber security through the supply chain as IOT hits the mainstream

Payments: Innovation
  • The government’s role in dictating how devices should be secured
  • How to gain customer trust amongst the widespread hacking stories
  • The role of blockchain in cybersecurity and IOT
Justin Dickerson, Vice President & General Manager, Global Financial Services, DataRobotUnited States
May 311:30
Conference pass

Personalisation at point-of-sale: Putting customer data front and centre at checkout

Payments: Adoption
  • Ensuring data accuracy: The importance of verifying correct data at POS to ensure any in-store interactions contain relevant information
  • Creating personalised offers based on previous purchases
  • Providing product recommendations based on shopper’s past purchases
  • Embedding instructional content into digital receipts to reduce returns
May 311:30
Conference pass

The evolution of eBanking & eCommerce security

Payments: Cards & Digital ID
  • Moving away from stored-value transit cards to credit/debit cards
  • Ensuring interoperability across regions and transport types
  • How to ensure customer adoption
  • Broadening contactless access by enabling mobile and wearable devices for cashless use: is this the future?
May 311:30
Conference pass

Panel: How search marketing for eTailers is changing, and what they need to do to keep up

eCommerce: Marketing
  • How has Google improved its shopping suite for retailers?
  • Individual product indexing: Why this isn’t practical at scale, and what to do about it
  • Main menu navigation: How to ensure this is SEO-optimised
  • How to ensure product descriptions are up to par
May 311:30
Conference pass

A tech-first look at the warehouse of tomorrow

eCommerce: Supply Chain
  • A connected supply chain: Real time connection from all areas of the supply chain to improve efficiency
  • Smart Automation: Machines working in collaboration with humans to get more reliability and flexibility
  • How can Big Data and AI improve warehouse planning and increase productivity?
Jason Lafolla, Head of Fulfillment Center Technology & Innovation, RedMartSingapore
May 311:30
Conference pass

How can retailers balance data protection regulations with the demands of artificial intelligence technologies?

Retail: Technology
  • How AI works: Where do retailers get data from in the first-place? How is this data used?
  • What data protections laws stop AI technology from being used properly?
  • How can these restrictions be overcome? If customers don’t allow you to use data, how does AI work?
May 311:30
Conference pass

Putting fun at the heart of the retail experience through technology

Retail: Shops & Department Stores
  • Making your store social-media ready: Why Instagram and other social platforms should lead design considerations
  • How to entertain people in-store: What can stores do to make the shopping experience fun?
  • What does the concept of retail-tainment mean?
David Westhead, CEO, APAC, Royal Sporting HouseSingapore
Michelle Evans, Global Head of Digital Consumer Research, Euromonitor InternationalUnited States
May 311:50
Conference pass

Fireside Chat: How AI can help you stay ahead of cybersecurity threats

Payments: Innovation
  • How AI can help with staffing shortages
  • Using AI and machine learning to identity and respond to malicious activity much quicker
  • Transparency in AI: The importance of visibility into the AI's decision-making process
Justin Dickerson, Vice President & General Manager, Global Financial Services, DataRobotUnited States
May 311:50
Conference pass

Topic to be confirmed

Payments: Adoption
  • Are there benefits in removing the human factor of checkouts?
  • How will this affect the payments industry?
  • How to address the security issues?
May 311:50
Conference pass

Exploring the future of card payments

Payments: Cards & Digital ID
Mehdi Bennani, Regional Sales Director, HPSUnited Arab Emirates
May 311:50
Conference pass

How will e-commerce growth outside of tier I cities impact warehousing strategies?

eCommerce: Supply Chain
  • The growth of rural warehousing to reach those outside the cities
  • How to overcome transport difficulties
  • What are the challenges for provincial e-commerce players in rural areas?
May 312:00
Conference pass

Credit card payments vs mobile wallets: Where should you be betting?

Payments Theatre 2
Session led by: id-tech
May 312:00
Conference pass

How can the Next Generation Cloud-ready Printer benefit Retailers

E-commerce & Retail Theatre
  • Retail printing trend - "more than" receipt printing
  • How it works
  • Giving retailers wide-ranging tools to streamline operations and improve profits
May 312:00
Conference pass
May 312:10
Conference pass

Connecting financial fraud and money laundering across payments networks

Payments: Innovation
  • Fraudsters and money launderers are well connected across payments networks
  • Until now, getting a complete picture of how these networks operated and how vast and connected they might be was extremely difficult
  • In the era of real-time payments, being better connected across payments networks to fight financial crime is increasingly important
May 312:10
Conference pass

Enhancing your retail payments business performance

Payments: Adoption
  • Enabling platform interoperability & building an ecosystem for innovation
  • Overcoming the misconception that transformation requires complex, high-risk initiatives to replace existing payment system
  • Enabling your digital transformation by leverating the usage of your existing platforms with SmartVista
May 312:10
Conference pass

One for the road: how technology is changing how we travel and commute in cities

Payments: Cards & Digital ID
  • As cities across the world race to become smarter, transportation remains a central problem to be solved. In Asia, a new breed of startups and entrepreneurs are tackling this challenge from a totally new angle, transforming the transport industry for the mobile age where cashless is the currency of progress. These new services are not only helping us to find, share and pay for rides seamlessly but also making parking more efficient; and opening up new ways for us to travel. This session will look at the role of technology in reimagining transport for the mobile age, the challenges that remain for progress, and how changing user expectations are transforming how we travel.
May 312:10
Conference pass

Human-driven personalization doesn’t scale

eCommerce: Marketing
  • Why AI is not a marketing channel
  • How are developments in AI changing search marketing?
  • Is AI search primarily focussed on images? How will it affect text search in eCommerce?
May 312:10
Conference pass

E-Commerce and Supply Chain Agility

eCommerce: Supply Chain
  • How can new packaging technology impact the supply chain?
  • How important is same day/same hour delivery to customer?
  • What guidelines can we consider for supply chain agility
May 312:10
Conference pass

An examination of the validity of sales per square foot as a metric for retail success

Retail: Technology
  • How can retailers accurately account for the effect of showrooming and webrooming on sales per square foot?
  • How can retailers account for the sales attributed to brand showrooms which don’t carry inventory?
  • Is the physical equivalent of last-click attribution really fair?
May 312:10
Conference pass

How precise marketing is changing loyalty factor of our customers?

Retail: Shops & Department Stores
  • For we can improve time to value and maintain it?
  • Snowflake generation – our new challenge ( lessons learned)
  • Loyalty disruptors – are there any surprises coming?
  • From hero – to zero. Recent Facebook case vs social media based engagement programs
  • Technology – few tools that can help
May 312:30
Conference pass

Improving contactless interoperability

Payments Theatre 2
Session led by: matchmove
May 312:30
Conference pass

The Evolution of Card-Present Payments

Payments Theatre 1
May 313:00
Conference pass
May 313:00
Conference pass

Turning your store into a fulfilment centre

E-commerce & Retail Theatre
May 313:00
Conference pass

Unveiling AVATAR - Self Service Devices –for Instant Issuance & Payments

Payments Theatre 2
May 313:20
Conference pass

Finding your voice: Setting and delivering your brand strategy

eCommerce University
May 313:30
Conference pass

Cut cost. Save time. Earn more. In-store technologies that help!

E-commerce & Retail Theatre
May 313:50
Conference pass

Digital payments impact for emerging economies

Keynotes
May 314:00
Conference pass

Case Study of Payment and Micro-banking in the state of Kerala (India)

Payments Theatre 2
May 314:00
Conference pass

How TranSwap helps small and medium business enterprises save time and money

Payments Theatre 1
May 314:00
Conference pass

Social Media: Your Swiss Army Knife

eCommerce University
May 314:00
Conference pass

The future of retail: Video analytics

E-commerce & Retail Theatre
  • Retail Trends
  • Digitizing Brick and Mortar
  • Analytics to Action.
May 314:10
Conference pass

Frictionless commerce: How the infrastructure of the internet is making cross-border payments, e-Commerce and retail easier

Keynotes
  • What can be done to streamline payments to increase customer stickiness?
  • How can cross-border eCommerce be made more seamless?
  • How international standards from W3C are facilitating seamless commerce
May 314:30
Conference pass

Blockchain and Tokenization for retail finance and e-commerce. Real case studies from Rosebay implementations.

Payments Theatre 1
May 314:30
Conference pass

Protecting your Point of Interaction

E-commerce & Retail Theatre
Retailers know that their business is constantly under threat. If it is not from competitors it is from criminals trying to steal your money and your customer’s personal or card details. High profile data breaches at retailers globally has highlighted the importance of making sure that your Point of Sale or Point of Interaction is properly protected. By taking a light hearted look at the history of payments over the ages, Barry will point out where lessons from history can be learned and how taking a few simple but very effective measures will help to protect both your business AND your customers.
May 314:30
Conference pass

Secure identity issuance & management

Payments Theatre 2
May 314:40
Conference pass

Choosing a logistics partner: What should you be looking for

eCommerce University
May 314:50
Conference pass

eCommerce/Retail, Table 1: - Ideas for incorporating social commerce into your business

Keynotes
May 314:50
Conference pass

eCommerce/Retail, Table 2: Customer journey mapping: Ideas for the omnichannel eTailer

Keynotes
May 314:50
Conference pass

eCommerce/Retail, Table 3: Human Driven Personalization Doesn't Scale

Keynotes
May 314:50
Conference pass

eCommerce/Retail, Table 4: How can eTailers go offline?

Keynotes
May 314:50
Conference pass

eCommerce/Retail, Table 5: How can eTailers approach multi-channel marketing for a fragmented market?

Keynotes
May 314:50
Conference pass

eCommerce/Retail, Table 6: AI utilisation in eCommerce: How can eTailers do this?

Keynotes
May 314:50
Conference pass

eCommerce/Retail, Table 7: Ideas in changing people’s behaviours and mindset to accelerate Omnichannel growth

Keynotes
May 314:50
Conference pass

eCommerce/Retail, Table 8: Location marketing: How can eTailers and retailers actually benefit from this?

Keynotes
May 314:50
Conference pass

Payments, Table 1: Should we question the hype around blockchain

Keynotes
May 314:50
Conference pass

Payments, Table 2: What will be the biggest disruptors to the banking industry?

Keynotes
May 314:50
Conference pass

Payments, Table 3: Payment directions of QR codes and contactless

Keynotes
May 314:50
Conference pass

Payments, Table 4: Payments data + AI = problem solved?

Keynotes
Financial institutions are increasingly looking to cutting-edge technology to improve their agility and solve problems that impact both them and their customers. As the volume of account-to-account payments – including real-time payments – continues to grow, what are the opportunities to overlay the resulting data with AI and machine-learning technology to generate insights? Which issues are top of the list to be solved? And what are the barriers to progress? Join us at this roundtable discussion on [date] at [time/room number].
May 314:50
Conference pass

Payments, Table 5: Can a culture of innovation in financial services and FinTech help solve difficult payment problems at scale?

Keynotes
May 314:50
Conference pass

Payments, Table 6: Fintech: what is the next wave of innovation going to look like?

Keynotes
May 314:50
Conference pass

Payments, Table 7: How digitizing cash transforms everyday life?

Keynotes
May 314:50
Conference pass

Payments, Table 8: Overcoming compliance and data protection challenges in retail banking

Keynotes
May 315:00
Conference pass

Accepting QR code payments from AliPay/WeChat

Payments Theatre 1
Patrick Henzen, General Manager, Famoco SASHong Kong
May 315:00
Conference pass

Resilient Open Systems Payment Processing

Payments Theatre 2
Faster payments demand platform availability well outside the traditional overnight settlement window. Microsecond trades, global online banking and mobile transactions must be enabled 24/7/365. Contactless purchasing has become a mainstream practice in the current ‘open’ digital economy. Credit and debit card authorizations require real-time transaction analysis and fraud detection. There is simply no time for systems to be down. Learn how Stratus continues to provide resilient platforms and services to enable traditional and merging digital payment channels in an open systems, agile and cost effective way.
May 315:00
Conference pass

Understanding Customer Journey thru Omnichannel

E-commerce & Retail Theatre
  • Why is understanding customer journey important?
  • What is the real meaning of Omnichannel?
  • Why is O2O not necessary Omnichannel?
  • How to choose the right technology to support Omnichannel?
May 315:20
Conference pass

What SMEs need to know about warehousing

eCommerce University
May 315:30
Conference pass

How digital tools are transforming the shopping experience for today's beauty customers

E-commerce & Retail Theatre
May 315:30
Conference pass

Innovation in Mobile Payment by Using Secure Biometric Smart POS (Fingerprint/Iris/Facial)

Payments Theatre 2
May 315:30
Conference pass

Smart card development for payments

Payments Theatre 1
Session led by: nota-asia
May 316:00
Conference pass

Preventing revenue loss due to fraudulent transactions

Payments Theatre 2
Session led by: paclin-office-products-pte-ltd
May 316:00
Conference pass

RCS – Evolution of the Inbox

E-commerce & Retail Theatre
May 316:00
Conference pass

Smart AFCS in transportation

Payments Theatre 1
Judy Ou, Special Assistant to Presidents, BAORUH Electronic Co., Ltd.Taiwan
May 316:00
Conference pass

Panel: How to accelerate the uptake of digital payments through integrated solutions

Payments: Innovation
  • The benefits of moving away from standalone solutions
  • Creating partnerships to increase scale
  • How to emerge a winner in this fragmented market
Usman Khalid, Executive Director and Head, Payments & Mobile Wallets, Standard Chartered SingaporeSingapore
Chuan Sheng Soong, Singapore General Manager, KlookHong Kong
May 316:00
Conference pass

The one-payment API” method: How to turn several future payment processor integrations into one last integration

Payments: Adoption
  • Optimizing your global payment provider infrastructure without lengthy and costly integrations
  • Creating a centralised and standardized payment dashboard
  • The power of provider routing to increase acceptance rate and lower fees
Dennis McNulty, Head of Payments, Hello FreshUnited Kingdom
May 316:00
Conference pass

Panel: Debating the future of privacy in an age of digital identification

Payments: Cards & Digital ID
  • Trust architecture: how much control do we have over how our data is stored/shared?
  • The importance of choosing the right digital identity technical architecture
  • Assessing the potential implications of a data breach
  • How to avoid inappropriate over-collection of data
May 316:00
Conference pass

Social commerce: What it actually means and why it’s actually important

eCommerce: Marketing
  • Defining social commerce
  • A look into the key economic drivers that make social commerce an important consideration
  • How social commerce differs to social advertising
  • How retailers who aren’t megabrands can foster a sustainable (and profitable) customer community
May 316:00
Conference pass

From drones to autonomous cars: the driverless future of delivery

eCommerce: Supply Chain
  • How will the driverless future make supply chains more efficient?
  • Will they reduce delivery costs and drive efficiency?
  • Understanding the evolution of government regulation around no-fly zones
  • How to take your first steps in a drone delivery program
May 316:00
Conference pass

Embracing new retail, a challenge for loyalty marketing

Retail: Technology
  • Legitimacy of brick & mortar retail in a digitalized omni-channel environment
  • A new era for CRM and customer engagement
  • How clienteling solutions reinvent in-store experience
May 316:00
Conference pass

Using digital to create value offline: Lessons from NTUC Fairprice

Retail: Shops & Department Stores
  • How FairPrice Online fits within NTUC FairPrice’s offline outlets
  • How FairPrice online directs customers in-store
  • Does FairPrice online stand on its own as an outlet, or is it complementary to the offline experience?
May 316:20
Conference pass

Fintech-as-a-service: Providing value-added-services to customers as they need them

Payments: Adoption
  • How the integration of banking and fin-tech will increase customer retention
  • Why fin-tech solutions provided by banks may not necessarily be revenue-generating, but are necessary anyways
  • How fintech-as-a-service can be used by banks to increase the remit of banks
Steve Landman, CEO, KIU GLOBALUnited States
May 316:20
Conference pass

Panel: What is the future of social media for eTail?

eCommerce: Marketing
  • The impact of social discovery on the emergence of trends: How social accelerates emergence of new trends, and what retailers can do to ensure they respond to this quickly
  • The social stamp of approval: What brands need to do to ensure they’re credible amongst social influencers
  • How social media has changed the power balance: Why retailers now need to ensure their product selections reflect, rather than dictate, consumer trends
May 316:20
Conference pass

Panel: How can eTailers make delivery financially sustainable?

eCommerce: Supply Chain
  • How can you persuade customers to pay more?
  • In what circumstances can eTailers make money from delivery?
  • Are there alternatives to paying a delivery driver to send products straight to a customer’s house?
May 316:20
Conference pass

An experiment in unattended and cashless retail: Findings from Nanyang Polytechnic’s work with Cheers

Retail: Technology
  • The working relationship between Cheers and Nanynang Polytechnic: Why a retailer is working directly with a school to test-run new innovations
  • The Cheers store at Naynang Polytechnic: Why it came to be, how it works, and how it runs on a day to day basis
  • A look into the technology enabling cashless, unattended retail: Why the technology is easily accessible to retailers but not so easy to make practical use of
  • What’s worked well and what hasn’t: What Nanyang Polytechnic and Cheers has learned about the limits of unattended, cashless retail
May 316:20
Conference pass

What considerations should retailers have when deciding to invest more in their offline retail?

Retail: Shops & Department Stores
  • Does an offline presence help to bolster your pricing power?
  • Does a substantial online presence mean retailers can reduce offline investments?
  • What limitations does an offline-only retailer face?
  • What limitations does an online-only retailer face?
May 316:30
Conference pass

The next generation of invoice finance in Asia

Payments Theatre 1
  • Competitive and efficient way to secure working capital for suppliers
  • A Powerful tool to strengthen supply chain and manage short term cash for buyers
  • Efficient way to acquire customers and build factoring business for financiers.
May 316:40
Conference pass

Cryptocurrency adoption by offline merchants: When and how will this happen?

Payments: Innovation
  • MasterCard & AMEX: How did they become so entrenched?
  • What effect will cryptocurrencies have on the dominance of the payment networks
  • What will it take to get merchants excited about cryptocurrencies?
  • How and when will cryptocurrencies solidly take hold in commerce?
May 316:40
Conference pass

Technology advancements in cash management and remittances

Payments: Adoption
  • Upcoming trends and challenges in digitalisation of cash management
  • The API approach: providing a seamless interface for your customers
  • Potential avenues for banks to work together in digitalisation
Ankur Kanwar, Regional Head, Cash Management Products’, Standard Chartered BankSingapore
May 316:40
Conference pass

How Digital ID and innovation helps to transform digital banking

Payments: Cards & Digital ID
  • Digital Identification and how digibank by DBS utilizes electronic IDs for branchless, paperless, signatureless customer onboarding
  • Customer centric innovation for smoother and easy banking experience
Leo Koesmanto, Executive Director- Head of Digital Banking, DBS IndonesiaIndonesia
May 316:40
Conference pass

Customer Service in Retail: how to develop your sale staff to stay competitive in the age of e-commerce

Retail: Technology
  • What role does sale staff have in the modern retail? And what skills do they need?
  • How do retailers enable their staff for the new retail reality?
Akarin Phureesitr, EVP – Head of Corporate Learning & Development, Central Group Thailand
May 317:00
Conference pass

Panel: Blockchain and the future of clearing and settling in domestic and international payments

Payments: Innovation
  • Analysing the impact of blockchain on domestic and international payments
  • How does blockchain (public or private) solve many of the problems we're seeing?
  • What needs to happen for blockchain to be more impactful in this area?
  • Tackling shortage of blockchain talent
May 317:00
Conference pass

Driving adoption at the bottom of the pyramid

Payments: Adoption
  • The role of fintech and bank collaboration
  • Providing easy integration between mobile device and payments solutions
  • Examples from across Asia of mobile payment adoption at the bottom of the pyramid
May 317:00
Conference pass

Making the case for National Digital ID Systems

Payments: Cards & Digital ID
  • How will national digital ID systems change the role of central banks?
  • The importance of collaboration between authorities, banks, telecom operators and other private sector players
  • Digital ID in India: What have been the positive and negative effects of Aadhar?
Abhishant Pant, Founder, Cashless JourneyIndia
May 317:00
Conference pass

Recreating a live shopping experience on social platforms

eCommerce: Marketing
  • How shopping online is being reinvented as entertainment
  • What it takes for live-streaming shows to actually produce returns
  • What mainstream retailers can do to incorporate live-streaming into their marketing strategies
May 317:00
Conference pass

The future of eCommerce supply chain in South East Asia

eCommerce: Supply Chain
  • Current demographics and challenges of eCommerce in SEA's markets (Singapore/Thailand/Indonesia/etc)
  • How other partners are evolving to meet the demands
  • What changes can we expect in the landscape in the coming future
Hussain Sulaiman, Head of Operations, ZilingoSingapore
May 317:00
Conference pass

How Machine-Aided Commerce in the IoT Era Will Impact Retailers

Retail: Technology
  • Key problems the arrival of the Internet of Things era could solve for retailers
  • Specific countries and companies that are driving this shift.
  • Implications for retailers when more purchases are automated in the IoT era
  • What it would mean for retailers if brands are able to develop “goods as a service” models
Michelle Evans, Global Head of Digital Consumer Research, Euromonitor InternationalUnited States
May 317:00
Conference pass

Mapping the shopper journey through the store: A case study from Bloomingdale’s Dubai

Retail: Shops & Department Stores
  • What Bloomingdale’s Dubai has done to make the in-store experience amazing
  • Why creating a female-focussed store was a risk, and how and why it paid off
  • How Al-Tayer made the Bloomingdale’s brand resonate with Dubai shoppers
May 317:20
Conference pass

Panel: Is demonetisation the best way to ensure mobile payment adoption?

Payments: Adoption
  • What challenges will demonetisation strategies create?
  • How will mobile-based P2P payments help overcome the challenges created by demonetisation?
  • Evaluating best practice merchant acquisition strategy for mobile wallet platforms
  • How can mobile wallet providers retain customers?
May 317:20
Conference pass

Blockchain as an enabler for Digital ID

Payments: Cards & Digital ID
  • The role of a blockchain based digital identity in reducing identity theft
  • How a blockchain-enabled digital-ID system changes commercial transactions
  • What will the private sector have to do in order to benefit from blockchain-enabled digital ID?
May 317:20
Conference pass

How shoppable video works: A look into NBCU’s work for ZALORA

eCommerce: Marketing
  • A look into the AI capability powering shoppable video
  • Why shoppable video can work well, but only in the right context: A look into past failing
  • Why shoppable video requires a lot of customer education to work properly
  • What needs to happen for eTailers to see results from shoppable video
May 317:20
Conference pass

The segmented supply chain: Micromanaging SKU clusters to achieve optimal performance

eCommerce: Supply Chain
  • Optimising SKU segmentation to gain competitive edge through improved demand forecasting and efficient inventory management
  • Is there an economic benefit behind treating and handling some products differently from others?
  • Identifying the best cost-effective clustering strategy
May 317:20
Conference pass

The changing role of the in-store sales assistant: A case study from Landmark Group

Retail: Technology
  • How Landmark Group automated the cash register for its biggest spending clients
  • How this changed the role of the sales assistant and brought eCommerce offline
  • Why brick & mortar stores need to better integrate eCommerce to succeed
Anil Konidena, Head of Southeast Asia, Landmark GroupMalaysia
May 317:20
Conference pass

The store as a showroom: A critical examination

Retail: Shops & Department Stores
  • How many retailers are actually moving to change stores to experience showrooms? How pervasive is this trend?
  • Do showrooms turn stores into a marketing expense?
  • Do omni- channel and in-store technology considerations for showrooms differ from those of stores where purchase can be made?
  • In a land-scarce market with expensive rentals, how can showrooms survive?
  • Are showrooms really the most efficient use of space for retailers who need to be in prime locations?
May 317:40
Conference pass

E-money: The gateway to enhanced security and adoption for blockchain payment

Payments: Innovation
  • Current challenges to mainstream adoption of Blockchain in finance and payment services
  • Development roadmap of blockchain - from 1.0 to 4.0 in response to tightening compliance requirements
  • E-money as the gateway for efficient, compliant and secure payment services on blockchain
Nicole Nguyen, Head of Marketing, Infinity Blockchain LabsVietnam
May 317:40
Conference pass

National Digital ID: Driving financial inclusion?

Payments: Cards & Digital ID
  • Why national digital ID systems are a pre-requisite for financial inclusion
  • What are the key challenges in reaching those without a recorded identity?
  • Where do national digital ID systems fall short in creating an environment for financial inclusion?
May 317:40
Conference pass

Purchasing directly on social media platforms: Why is it not more popular?

eCommerce: Marketing
  • Are social media platforms at the wrong end of the platform problem, or are social platforms just not suitable for direct sales?
  • Are there cases where buying on social platforms has worked well? If so, why?
  • Will buy buttons ever become mainstream?
May 317:40
Conference pass

How Artificial Intelligence Is Going To Change The Way You Deliver

eCommerce: Supply Chain
May 317:40
Conference pass

Practical uses of IoT in retail: Learnings from Rainmaking’s work with Gamuda Malaysia

Retail: Technology
  • Why IoT isn’t more widely used
  • Why Gamuda felt that IoT could help it reduce inefficiencies in the back-end of its properties
  • A breakdown of the IoT pilot: Gamuda’s work with IoT startups
  • Results: How IoT reduced manpower costs and standardised processes and checklists
  • Generalising from Gamuda’s experience: What can the industry learn from this?
May 317:40
Conference pass

How to make malls experiential: Cases from Harbour City Estates

Retail: Shops & Department Stores
  • How the role of the shopping mall has become one of experience curation, and how this changes the relationship with tenants
  • Why experiential marketing is needed to draw foot traffic
  • ‘We’re all Smurfs’, Doraemon and other successful executions
Karen Tam, Assistant General Manager of Promotions and Marketing, Harbour City EstatesHong Kong

Create your personal agenda –check the favourite icon

May 409:00
Conference pass

Chair’s Opening Remarks: EaaP: What the concept of eCommerce-as-a-Platform means

Keynotes
  • Why eCommerce companies are moving beyond goods and into services
  • What marcoeconomic changes are driving this?
  • How the platformising of eTail platforms have blurred the retail landscape such that pure eCommerce players have to watch out for other verticals, and vice-versa
May 409:10
Conference pass

Fraud prevention, cash-on-delivery, and the limits of digital payments

Keynotes
  • Why a big portion of Southeast Asia isn’t digitised enough
  • Why cash on delivery is essential for eTailers operating outside of tier-1 cities
  • What eTailers can do to reduce fraud for cash-on-delivery sales
  • How the eTail industry can increase the uptake in digital payments
May 409:30
Conference pass

1, 2, 3, 4, Fish - Disruptive innovation in an age of incremental change

Keynotes
  • How to take innovation beyond incremental change, focusing on human centered Experience Design
  • Flashback to Apple’s first retail store: How it came to be, and what made it such a revolution for its time
  • Key principles of true value creation and how leading brands today are embracing them to redefine retail experiences
May 409:50
Conference pass

Panel: Retail consolidation in Asia: Who is going to win?

Keynotes
  • What are the key logistical challenges faced by eTailers in Southeast Asia?
  • Incumbent eTailers: What can the likes of Tiki, Lazada, JD etc. provide which international retailers can’t?
  • Competing on price: How much room does this leave for profitability?
Moderator: Ben Bland, South China Correspondent, Financial TimesUnited Kingdom
Ton Chirathivat, Head of Customer Strategy, Central Retail CorporationThailand
Jose Victor Paterno, President and CEO, 7-Eleven PhilippinesPhilippines
Alwyn Chong, Managing Director, Luxasia Pte LtdSingapore
May 410:00
Conference pass

Improving Payments on the Web - an update from W3C

Payments Theatre 1
This presentation will provide an update on the work the Members of W3C are doing to improve the way payments are handled in the Web and outline new areas of work that need YOUR input!
J. Alan Bird, Global Business Development Leader, W3CUnited States
May 410:00
Conference pass

Start-up showcase

Start-up theater & Country Showcase
May 410:00
Conference pass

Supply Chain Solution to win the New Retail Business in China

E-commerce & Retail Theatre
May 410:30
Conference pass

A new era of e-payments: Opportunities & challenges

Payments Theatre 1
May 410:30
Conference pass

Start-up showcase

Start-up theater & Country Showcase
May 410:30
Conference pass

Welcome & Opening Address

SIRS Marketplace University
Megan Ong, Director, Singapore Institute of Retail StudiesSingapore
May 411:00
Conference pass

Cloud-based solutions for POS

E-commerce & Retail Theatre
Sam Su, Vice President of International Sales, Shanghai Sunmi TechnologyChina
May 411:00
Conference pass

Practical steps towards machine learning in your bank

Payments Theatre 1
Justin Dickerson, Vice President & General Manager, Global Financial Services, DataRobotUnited States
May 411:00
Conference pass

Start-up showcase

Start-up theater & Country Showcase
May 411:20
Conference pass

Putting interoperability at the heart of P2P payments

Payments: Innovation
  • How important is interoperability to customers?
  • Making payments more convenient through P2P interoperability
  • Building an interoperable framework to allow mobile payment exchange
Brad Jones, Chief Executive Officer, Wave MoneyMyanmar
May 411:20
Conference pass

Making the case to suppliers: How to increase electronic payment & virtual card penetration

Payments: Adoption
  • Exploring strategies to improve supplier acceptance
  • Education: Removing the barriers by clarifying the benefits
  • Outlining the cost savings and relationship-boosting abilities with buyers
May 411:20
Conference pass

Shift 20/20 : Rethinking Marketing of the Future

eCommerce: Marketing
Deepesh Trivedi, Head of Retail and eCommerce, Southeast Asia, FacebookSingapore
May 411:20
Conference pass

Creating a good first impression: How to ensure your website hooks customers immediately

eCommerce: Design
  • Delivering compelling content at each stage of the purchase journey
  • The importance of mobile optimisation for all content and messaging
  • How can you create landing pages that wow your customers and initiate an emotional response?
Hanh Le, Managing Director, Vascara Co., LtdVietnam
May 411:20
Conference pass

Panel: How to go completely cashier-less

Retail: Technology
  • How does Amazon Go actually work? And, when will this become the norm?
  • What opportunities do cashier-less terminals present?
  • How can cashier-less stores overcome the challenge of store theft?
  • When does it make sense to go completely cashier-less? How can a store without cashier retain the human element of brick & mortar?
  • Is going cashier-less a sensible goal, or does it take automation too far?
Binoo Joseph, Technology Head, TescoSingapore
Roes Decil Anggana, HSSE Compliance & Evaluation Group Head, Pertamina RetailIndonesia
Bhavin Patel, Group Omnichannel Director, Kanmo Retail GroupIndonesia
May 411:30
Conference pass

Dominate your Industry with a Marketplace

E-commerce & Retail Theatre
Learn about the common types of marketplaces and how retailers, wholesalers are integrated with buyers. Avetti Commerce is a leading marketplace solution implemented by our global teams and supported by our office in Dubai. We offer full Arabic support and marketplace solutions for high volume B2C, B2B, banking and governments.
May 411:30
Conference pass

Start-up showcase

Start-up theater & Country Showcase
Krishna Vattipalli, CEO, RetainityIndia
May 411:40
Conference pass

Device v bank v fintech: Who will consumers choose for P2P?

Payments: Innovation
  • Exploring the critical factors influencing P2P payments growth
  • How banks will survive the P2P payment revolution
  • What features can P2P fintech providers push to keep a competitive advantage?
  • Driving P2P product growth through effective customer segment strategy
May 411:40
Conference pass

How is fintech reinventing B2B payments?

Payments: Adoption
  • Are fintechs offering more functionality and better service?
  • Why fintechs can offer more secure and easy-to-execute payment methods
  • Streamlining processes through e-invoicing platforms and global payment processing platforms
May 411:40
Conference pass

The future of commerce marketing: Technology& trend

eCommerce: Marketing
May 411:40
Conference pass

How to use your web design to create a sense of urgency

eCommerce: Design
  • Relevancy: ensuring your product is relevant to the audience
  • Blending both real and implied urgency into your strategy
  • Creating stock urgency to imply limited availability
  • Using time-sensitivity and countdown timers to increase urgency
May 412:00
Conference pass

Efficiency and opportunity with payment tokenization

Payments Theatre 1
Gurmit Singh, Chief Marketing Officer, Red Dot PaymentSingapore
May 412:00
Conference pass

Start-up showcase

Start-up theater & Country Showcase
May 412:00
Conference pass

The Zelle question: Will bank-led P2P networks wipe out non-bank alternatives?

Payments: Innovation
  • Security vs illusion: How secure are bank payment networks really?
  • Rationalisation of payment tools: How banks using the same payment platforms will help make P2P payments easier
  • How innovative are banks and what are their prospects of winning in P2P?
Sandeep Deobhakta, Head of Retail Banking, Vietnam Prosperity Bank (VP Bank)Vietnam
May 412:00
Conference pass

The rise of digital payments in Thailand

Payments: Adoption
  • Creating a common standard through a national initiative
  • Update on the price war of transactional fees between banks
  • Driving mass adoption of mobile payments
May 412:00
Conference pass

Making the right recommendation: A look into how Myntra uses AI to upsell

eCommerce: Marketing
  • A look into how AI technology helps improve recommendation engines
  • How Myntra is deploying AI technology to delight customers and reduce returns
  • How Moda Rapido works, and why its sell-through is so high
May 412:00
Conference pass

Beauty vs. utility: How to strike the right balance for your website

eCommerce: Design
  • The importance of understanding who your customer is, and their preferred content style (e.g.video)
  • Bringing your products to life through exciting content and displays
  • How can you generate personalisation at scale?
May 412:00
Conference pass

The enduring role of cash: How retailers can make cash registers as seamless as possible

Retail: Technology
  • Just how important is cash?
  • What forms of cash will continue to be important?
  • How much can cash handling be automated?
Roes Decil Anggana, HSSE Compliance & Evaluation Group Head, Pertamina RetailIndonesia
May 412:20
Conference pass

Start-Up Elevator Pitches

Payments: Adoption
May 412:20
Conference pass

Start-Up Elevator Pitches

eCommerce: Marketing
Krishna Vattipalli, CEO, RetainityIndia
May 412:20
Conference pass

Start-Up Elevator Pitches

eCommerce: Supply Chain
May 412:30
Conference pass

New business blueprint rewrites mobile payment ecosystem

Payments Theatre 1
Session led by: matchmove
May 412:30
Conference pass

Start-up showcase

Start-up theater & Country Showcase
May 412:45
Conference pass

Going big in China: Amplifying traffic & boosting sales in WeChat

SIRS Marketplace University
Senior Representative, DodocaChina
May 413:00
Conference pass

Card reading technology

Payments Theatre 1
Session led by: kytronics-corporation-ltd
May 413:00
Conference pass

Making retailers very profitable again with Electronic Shelf Labels

E-commerce & Retail Theatre
May 413:00
Conference pass

Start-up showcase

Start-up theater & Country Showcase
May 413:30
Conference pass

AI technology performs for Retail

E-commerce & Retail Theatre
  • Improving loyalty experience and continuous buying through Recommendation
  • Enhancing in-store consumer engagement through AR technology
  • Elevating sales execution to market discovery through Computer Vision
Lina Wang, Enterprise Solution Director & APAC Lead, EdenredSingapore
May 413:30
Conference pass

Start-up showcase

Start-up theater & Country Showcase
Nicolas Chin, CEO, PostCoMalaysia
May 413:30
Conference pass

The PSP revolution

Payments Theatre 1
  • PSP (payment service providers) and who are they?
  • What is the difference between Banks and PSP’s.
  • What services PSP’s can bring to its clients.
  • Which clients PSPs can work with.
  • What are the benefits to have PSP rather than a Bank.
  • Case studies on Moneynetint services.
May 413:45
Conference pass

The rise of mobile enabled remittance services

Payments: Innovation
  • Why mobile is an obvious solution to the intolerable queues at traditional money transfer branches
  • Assessing the additional benefits of mobile: cost effective, transparent, user friendly
  • How can incumbent remittance players compete with the wave of mobile first fintech startups
  • Why mobile and blockchain are a perfect match for remittances
Nyein Chan Soe Win, Executive Director, BOD Tech VenturesMyanmar
May 413:45
Conference pass

Digital identity and biometrics

Payments: Adoption
  • The impact of evolving consumer technology on the uptake of biometrics
  • Beyond Touch ID: Tapping into voice, iris and cardiac biometrics in the payments process
  • Driving user adoption through consumer education
Moderator: Malikkhan Kotadia, Co- Founder, Chief Mentor & CEO, FinlabSingapore
Achmad Nusjirwan Sugondo, Senior Vice President, Bank BTPNIndonesia
Sreeram Iyer, Chief Operating Officer - Institutional Banking, ANZ Banking GroupSingapore
May 413:45
Conference pass

Personalising content for the first time site visitors

eCommerce: Marketing
  • What can search marketing teach you about first-time visitors, and how can you incorporate this knowledge into your website?
  • What can you put in place to learn user preferences quickly?
  • What can you do to make your site responsive to this information?
Ivan Hudyana, Chief Digital Officer, Time InternationalIndonesia
May 413:45
Conference pass

One-click ordering: How to ensure your checkout process is as smooth as possible

eCommerce: Design
  • The history of one-click: How it contributed to the rise of Amazon.com, and why the patent’s expiry will help other eTailers compete
  • How fictionless is one-click?
  • Does one-click reduce shopping-cart abandonment?
  • What are the downsides of one-click, for retailers and consumers?
Niroshan Balasubramaniam, CEO and Founder, zlick.itUnited Kingdom
May 413:45
Conference pass

How AR will actually change retail merchandising

Retail: Technology
  • Why the merging of the virtual and real worlds has, so far, failed
  • Understanding what the key pain points of a merchandiser’s job actually is, and how AR can help alleviate these
  • Practical use case: A look into how AR is currently being used in retail merchandising
May 414:00
Conference pass

HCE & tokenization

Payments Theatre 1
Session led by: shanghai-basewin-technology-co.,ltd
May 414:05
Conference pass

Migrant remittances and the informal economy: Opportunities and challenges

Payments: Innovation
  • The importance of remittances to employees in the informal economy
  • How an e-wallet or bank account for payroll deposit serves as the essential vehicle for financial inclusion
  • The importance of financial education: Ending the financial exclusion cycle
Anjana Tandon, Head of Retail Banking, State Bank of IndiaSingapore
May 414:05
Conference pass

Beyond language: How eCommerce companies can truly localise their business

eCommerce: Marketing
  • Where do you go to learn customer tastes quickly?
  • Do you need to launch entirely new websites for new markets?
  • How sourcing for localised UGC will help increase website credibility amongst locals
May 414:05
Conference pass

Purchasing through mobile: The secret to overcoming abandoned baskets

eCommerce: Design
  • Identifying the friction points in your selling system and eliminating them
  • Using Autofill APIs to generate information
  • Registration: A handy way to save data or a killer of impulse buys?
Chhaleta Chharoat, Chief Beauty Officer, RoserbCambodia
May 414:05
Conference pass

Panel: Data driven merchandising and store design decision making

Retail: Technology
  • Why social media monitoring is becoming one of the most important parts of a merchandiser’s job
  • Can improved monitoring of consumer trends help retailers to combat homogenisation of product offerings?
  • Should retailers use customer data trends to focus their efforts more on private labels? If so, what role would third-party merchandise have in the store of the future?
May 414:25
Conference pass

An API driven approach to B2B cross-border remittances

Payments: Innovation
May 414:25
Conference pass

Biometrics and mobile apps in banking

Payments: Adoption
- What we learnt about implementing biometrics
- What are the considerations when doing this at a global scale
Khanh Hwang, Global Head of Mobile, HSBC Retail Banking and Wealth ManagementHong Kong
May 414:25
Conference pass

Localised product sourcing: Could this be the cure to eCommerce commoditisation?

eCommerce: Marketing
  • What supply chain challenges does localised sourcing represent?
  • How can highly localised eCommerce sites scale?
  • Alternatively, how can mass websites ensure their product sourcing is highly localised?
May 414:25
Conference pass

The effect of cash on delivery on e-tailers

eCommerce: Design
  • Encouraging uptake with incentives for e-payments and loyalty schemes
  • What would Asia without cash look like?
  • What are the key factors limiting the transition?
  • What can the government and private sector do to enable the change?
  • The importance of planning for failed delivery
Sumit Jasoria, Managing Director, shop.com.mmMyanmar
May 414:30
Conference pass

e-payment Trends of Asia Opportunities and Challenges AsiaPay

Payments Theatre 1
May 414:45
Conference pass

Making Cross border payments as seamless as local payments

Payments: Innovation
  • How to make local payments faster and cheaper
  • Achieving industry wide global coverage across the payments platform
  • The importance of having live FX rates
May 414:45
Conference pass

The challenges of implementing regtech solutions in emerging markets

Payments: Adoption
  • What is regtech?
  • Exploringthe challenges and solutions on retail segment (blockchain, social media, mobile payment)
  • Examiningthe multiple challenges for corporates and investors (local regulation, compliance cost, hard to find data) and the existing and innovative solutions to handle these hurdles.
May 414:45
Conference pass

Why eTail doesn’t have to be a race to the bottom: Perspectives from a price comparison engine

eCommerce: Marketing
  • Why price comparison really is much easier online
  • Why price comparison doesn’t necessarily mean the cheapest merchants always win
  • What eTailers can actually do to increase their ability to charge a premium
May 414:45
Conference pass

Up-selling: How do you extract more value from existing customers?

eCommerce: Design
  • Tackling the issue of abandoned baskets
  • The role of emails in sending customer recommendations
  • The role of retargeting in up-selling: How to ensure that you’re serving customers ads with new product offerings
  • Personalisation: How to ensure your recommendations are personalised
May 414:45
Conference pass

Increasing store traffic & offline tracking abilities

Retail: Technology
  • Reversing the trend- how to get more people in-store the offline stores when we are moving into a e-commerce world
  • Brand visibility & competition in the market place - How best to compete, new technologies, (online to offline)
  • Data driven- how can we use knowledge as power to profile & target certain audiences
May 415:00
Conference pass

One stop Solution: EMV Compliant QR Code Based E-Wallet Solutions.

Payments Theatre 1
May 415:05
Conference pass

Panel: Paying for trust: can incumbents continue to compete as fintechs lead a race to the bottom

Payments: Innovation
  • Who is leading the way with innovation?
  • Compete, partner or acquire: how can incumbent players react to the strong challenge of fintech?
  • Is collaboration important to combine the strengths of both?
  • What does the future look like for banks and fintechs?
May 415:05
Conference pass

How are differing regional policy standards harming cross-border growth?

Payments: Adoption
  • What are the roadblocks to Asian countries adopting a form of Europe’s PSD2 regulation?
  • The value of common payments regulation standards in a cross-border commerce environment
  • Unique problems, unique regulation: assessing the challenges of a one size fits all model for Asian payments regulation
  • How can payments vendors help to bridge the gap in the absence of standard regulation
May 415:05
Conference pass

Building personalised brand awareness and performance campaign: A case study of Zalora advertising platform

eCommerce: Marketing
  • Data collection, security, and monetisation
  • Generate strategies for more effective personalised audience targeting
  • Sharing of working opportunities with other agencies and verticals
May 415:05
Conference pass

Making a subscription business work

eCommerce: Design
  • The allure of subscription models
  • What matters the most in a subscription business
  • How do we win in this space
Joshua Tan, Head of Marketing, Style TheorySingapore
May 415:05
Conference pass

How to predict demand beyond relying on historical purchase data

Retail: Technology
  • What data sources beyond historical purchase data are useful?
  • How can you predict when products will drop in popularity, before sales start to drop?
  • How can retailers effectively capture and respond to social data in real time?
May 415:25
Conference pass

Next generation security: How fintech may hold the keys to “card not present” fraud

Payments: Adoption
  • Are digital payments creating more opportunities for fraudulent transactions?
  • The efficiency of fintech: drastically reducing fraud detecting time
  • What are the key challenges around card not present fraud and how can fintech overcome them?
May 415:25
Conference pass

Finding ways to charge more: Why eTail doesn’t have to be a race to the bottom

eCommerce: Marketing
  • What uses does predictive analytics have which most eTailers don’t realise?
  • How predictive analytics improves channel management for eTailers
  • Why predictive analytics really is at the heart of eCommerce: How it reduces uncertainty in what sells, and how it helps increase margins
May 415:25
Conference pass

How to use your conversion rates to increase the sense of urgency and sales on your site

eCommerce: Design
  • What drives your customers to convert?
  • How to discover what the sense of urgency is
  • What is he common factor driving your conversions?
  • How to increase conversions
May 415:25
Conference pass

How the IoT will change inventory management

Retail: Technology
  • How the IoT actually works in relation to inventory management
  • What inventory costs does the IoT reduce?
  • How to construct a sustainable ecosystem to manage your inventory using IoT tools
May 415:30
Conference pass

Cross-Border Payments Made Easy

E-commerce & Retail Theatre
How TranSwap helps small and medium business enterprises save time and money
May 415:45
Conference pass

Panel Discussion: A new era for SME businesses

SIRS Marketplace University
May 415:45
Conference pass

Start-Up Elevator Pitches

eCommerce: Design
May 415:45
Conference pass
last published: 26/Apr/18 06:35 GMT

 

 

 

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