Tuesday 25th June



Choose 1 morning workshop

09:30 - 12:30

Data & Analytics in banking: Unlocking insights, realising rewards


Banks and other financial institutions are sitting upon an enormous mound of data, and it’s only getting bigger – the amount of data generated each second will have grown 700% between 2017 and 2020. But this data is, for many of them, an untapped resource. Unlocking insights on your customers’ behaviours and needs, and on how you are operating your business could transform your margins.

But how do you get started? Join this workshop as we break down how you can get started with your data & analytics strategy. From identifying spending patterns and transaction channels to feedback analysis, application and credit risk assessments & fraud prevention, this workshop will give you the tools you need to start getting smart with your data.

Blockchain in banking & finance: Beyond the buzzword


Blockchain could transform everything from payments transactions to raising money, but beyond the popular buzzword, what are the practical implications for the banking industry?

From payments and clearance settlement systems to fundraising, securities, loans & credits and even trade finance, blockchain and distributed ledger technology offers an exciting opportunity. Join this workshop and discover how you can prepare your business to leverage it.

AI in retail & e-commerce: Making your operations smarter


AI is creating new opportunities for retail players to realise new revenues and compete more effectively. From improved business practices to making better, data-driven decisions, join this workshop and see how it can impact your business.

We’ll explore opportunities in sales & CRM, customer recommendations, logistics & delivery, payments and payment services, inventory management & merchandising, predictive analytics capabilities and more.

Digital marketing: Standing out from your competition online


With more competition than ever before, it has never been more important to stand out from your competitors. And that means being front-of-mind for your existing customers and acquiring new ones.

Join this workshop as we take you through the key pillars of successful digital marketing. From SEO to remarketing, programmatic advertising to unlocking the potential of social media, this is your one-stop shop to get your digital marketing moving.



Choose 1 afternoon workshop

13:30 - 16:30

AI in banking: A new paradigm for a new age?


AI could save the banking industry more than US $1 trillion by 2030, according to recent analyst estimates. But what does that actually mean for your business.


From the potential of machine learning, NLP and NLP to change your KYC and customer service capabilities to how AI will augment and complement the human workforce, join this workshop to find out how AI can help you reduce costs, mitigate risk, enhance your customer experience and more.

Loyalty in banking: Dead & buried or an opportunity?


The rise of fintechs and new challenger banks is creating more competition for traditional banks than ever before. Couple that with increasing pressure on margins, and the need to continually invest in new digital infrastructure, and it’s clear that building customer loyalty is a critical part of the path to success.

But loyalty isn’t as simple as just offering your customers a slightly better rate. You need to build an emotional connection, and that starts with being where your customers need you. From open banking to omni-channel banking, real-time interaction to great customer experience, we’ll show you the key tenets of a successful loyalty strategy.

Big data & analytics in e-commerce & retail: Making your data work for you


So you’ve got a mountain of data, but how can you harness it to make real, data-driven business decisions that will impact your bottom line?

Join this workshop as we show how you can get started with your data & analytics strategy. From improving shopper analysis to driving customer service improvements, from price management to predicting demand, from making personalisation valuable to driving increased sales, it’s time to unlock the power of your data.

Making loyalty pay: What makes a great loyalty programme for 2019?


According to a recent study, loyalty scheme members spend 12-18% more per year than non-members. But first you need to win customers, and then you need to keep them coming back for more – so how do you do it?

Join this workshop to explore what makes a great loyalty programme and what makes customers loyal. From adding value to your customers through your loyalty programme to identifying the benefits they want, from keeping customers engaged to turning them into brand ambassadors and harnessing the power of technology for loyalty, we’ll show you how to make sure you’re giving your customers what they want.