Track 6: Omni-Channel, Wednesday 19 April 2017


Morning networking

Mr Martin Newman

Creating a Seamless Customer Experience in a digitally driven multichannel world

  • How to put the customer first in a multichannel world
  • Data opportunities that can drive acquisition, conversation and retention
  • From discovery and acquisition to the check out and beyond
  • Transforming the checkout process with innovative payment methods
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24-36 months?
Ms Sandhya Devanathan

Think Small – Winning in a Mobile-First World

•    Assessing the challenges & opportunities of the fragmented shopper journey
•    How has mobile-fueled discovery changed consumers’ expectations of brand interactions?
•    Delivering immersive, expressive, and immediate experiences to customers through mobile 
•    Putting payments at the very heart of immersive mobile customer customer journeys
•    How to create seamless, personalised cross-device experiences

Asian innovation showcase

Highlighting the top startups from 6 seamless commerce categories:
Payments - Marketplaces - Analytics - Marketing - Logistics - In-Store Technology

Speed networking


Networking break

Track 6: Omni-Channel

Track chair's remarks

Track 6: Omni-Channel

Omni-Channel Inventory Management

Mr Moonshi Mohsenruddin
Track 6: Omni-Channel

Omni-Channel Inventory Management - A Seamless Experience for both Etailers and Shoppers

  • What omni-channel inventory management actually means
  • The challenges of traditional inventory management, and how omni-channel inventory management solutions overcome these challenges
  • How omni-channel inventory management helps improve merchandising cycles
  • How omni-channel inventory management allows the P&Ls of all POS’ to be treated fairly
Ivan Hudyana
Track 6: Omni-Channel

Fast, flexible, affordable: what to consider when selecting an inventory management solution

  • Assessing the fundamental needs that you need your inventory software to solve
  • Ensuring full and easy integration with existing accounting and inventory solutions
  • How to assess and demonstrate return on your inventory management investment
  • Why usability should sit at the heart of your inventory management solution as you scale
  • How can inventory management solutions best support an omnichannel strategy?
Track 6: Omni-Channel

Warehouse-as-a-service: the future of on-demand storage enabled localisation

  • Why are the warehouses of today similar to the data centres of yesterday?
  • Why AWS and other cloud service providers offer a no-brainer solution to consumers
  • How can distributed warehousing enable businesses to get their products closer to their customers?
  • Assessing the value of flexible warehousing in order to account for seasonal inventory swings

Lunch break

Omni-Channel Merchandising

Bhavin Patel
Track 6: Omni-Channel

Tech driven approaches to formulating your visual merchandising strategy

•    Augmenting creativity: how contextual data is unlocking a new level of merchandising optimisation
•    Harnessing the mobile device as a personal sales assistant
•    Building sensory experiences around products to drive conversion
•    Putting footfall analysis at the heart of your merchandising optimisation strategy
Samuel Adjei
Track 6: Omni-Channel

The true costs of eCommerce: What it takes to set up and scale an eCommerce operation

•    Why eCommerce isn't a panacea to the woes of brick and mortar
•    What main areas of business cost do brick and mortar retailers usually underestimate when trying to go online?
•    How difficult is it to compete with incumbents, and what are the economics underpinning those difficulties?
•    How difficult is it to compete with incumbents, and what are the economics underpinning those difficulties?
•    What is doing to compete in the eCommerce space against YOOX Net-A-Porter and Farfetch, and what others looking into eCommerce can learn from their approach

Mei Lee
Track 6: Omni-Channel

Understanding omni-channel product assortment

  • What offline retailers need to know when going online
  • How the endless product aisle is a fallacy
  • How your online product assortment should compare to your offline product assortment

Networking break

Mr Paul Stoddart

Instant payments goes global

• Going digital is about survival for banks
• Instant Payments provides the platform for innovation for banks and fintechs
• Transforming the core culture to truly deliver on transformation strategy
• Putting the bank brand back at the heart of payments
Venture Relations Sterling Hawkins

An investors view of the future of commerce innovation

•    How well are technology trends keeping up with consumer trends?
•    Assessing the state of today’s retail industry
•    How can technology solve some of retail’s fundamental challenges?
•    Where is the smart money going: a look at investment from payments to retail technology

Evening Drinks Reception

last published: 22/Mar/17 13:27




Track 6: Omni-Channel, Thursday 20 April 2017

Morning networking


Chair's introduction

Hanno Stegmann
Track 6: Omni-Channel

Consolidating the Asian commerce market

•    Assessing the reasons for the failure of global retail and e-commerce businesses to establish a sustainable regional presence
•    The impact of growth dominated mindsets at the expense of profitability
•    Cross border consolidation as barriers to regional entry fall
•    How will short term consolidation impact long term growth opportunities?
Danit Peleg
Track 6: Omni-Channel

The promise of 3D printing in retail

•    How will 3D printing transform how customers access the brands they love
•    A close look at 3D printing clothing and apparel
•    What are the clear implications of 3D printing in the retail industry?
Panel discussion
Track 6: Omni-Channel

What are the roadblocks to fostering increased foreign direct investment?

•    Assessing the failure of early forays by foreign brands into Asian markets
•    Exploring the benefit of foreign direct investment over licensing approaches
•    The value of a “culture-centric” approach to foreign expansion
•    How omnichannel can hold the key to foreign brand success abroad

Morning break

Track 6: Omni-Channel

Seamless Retail Roundtables

Track 6: Omni-Channel

A guide to the do's and don'ts of in-store social engagement & commerce

Track 6: Omni-Channel

Assessing the popularity and impact of off-price and budget stores

Track 6: Omni-Channel

Building customer experience in the age of hyper-competition

Track 6: Omni-Channel

Click-and-collect and the future of convenience-focused omni-channel

Track 6: Omni-Channel

How to apply analytics to transform assortment optimisation

Track 6: Omni-Channel

How will digital impact the future of in-store signage?

Track 6: Omni-Channel

The art of context: harnessing mobile & social to engage, sell and retain

Track 6: Omni-Channel

The quest for local: how e-commerce is offering a lifeline to endangered SME retailers

Track 6: Omni-Channel

What lessons can be learned from the rise of O2O in China?

Track 6: Omni-Channel

Track chair's remarks

Track 6: Omni-Channel

Click & Collect and O2O

Subir Lohani
Track 6: Omni-Channel

Understanding the role of click-and-collect in reverse-engineering the customer journey

  • Understanding how click-and-collect makes e-commerce a funnel for offline
  • How does click-and-collect change buying behaviour? Does click-and-collect change buying behaviour for the better?
  • How does click-and-collect change customer journey mapping?
Pei Fen Loo
Track 6: Omni-Channel

Assessing the supply chain challenges presented by click & collect uptake

•    Understanding the importance of significant visibility between warehousing, transport and delivery platforms to enable click & collect fulfilment
•    Why stock inventory visibility is of increased importance for successful click & collect
•    Diversifying pick-up locations to reduce strain on physical store space

Lunch break

Track 6: Omni-Channel

Omni-Channel Inventory Management

Mr Ian Dewar
Track 6: Omni-Channel

How to build customer loyalty with a premium pricing strategy

  • Building customer loyalty with a full price premium product
  • How important is consistency between online and offline channels?
  • Assessing key strategies to increase the perceived value of your products through curated customer journeys
Mr David Chmelar
Track 6: Omni-Channel

Pricing management evolved: from manual A/B testing to predictive analytics driven real time pricing

  • ­Why pricing is a great first application of predictive analytics on business strategy
  • Applying predictive analytics to better assess customer perceptions of value
  • Shrinking segment sizes to create personalised predictive pricing models
  • Achieving optimal attainable pricing through assessment of customer path to purchase
Mr Amit Keswani Manghnani
Track 6: Omni-Channel

Product pricing in omni-channel retail: What retailers need to do to maintain pricing power and keep customers spending

  • Should you price yourself equal to your competitors? If so, how do you track what they charge?
  • Should online and offline prices be the same?
  • Can brick & mortar stores adopt dynamic pricing? If so, how?
  • What can you do when customers question your prices?

Afternoon Networking

Track 6: Omni-Channel

Last Mile Fulfillment

Mr Sven Verveart
Track 6: Omni-Channel

Cost-effective delivery: How Mimpi mattresses delivers across the Indonesian archipelago

  • What are the key costs involved in delivering across Indonesia?
  • How Mimpi mattresses reduced delivery costs, and what other retailers can learn from them
  • Why delivery takes so long in Indonesia, and how Mimpi mattresses reduced delivery time
João Pedro Príncipe
Track 6: Omni-Channel

Partnerships first: how to pick a logistics partner who matches your brand values

•    Why the final mile touchpoint can be the most important in encouraging lasting loyalty
•    Providing your consumer with real time visibility for upcoming delivery
•    How to retain control of the delivery experience when working with third party providers
Panel discussion
Track 6: Omni-Channel

How is the rise in demand for same day and next hour delivery impacting warehousing strategy?

•    Why is fast delivery more than just a last mile delivery problem?
•    Tapping into partner networks to move product as close to customers as possible
•    How to use predictive analytics to define warehousing strategy
•    How to work most effectively with logistics partners to fully optimise delivery strategies

End of conference networking

last published: 22/Mar/17 13:28

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