PAYMENTS DISRUPTION

 

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Track 3 - Payments Disruption, Wednesday 19 April 2017

08:00

Morning networking

Mr Martin Newman
09:10

Creating a Seamless Customer Experience in a digitally driven multichannel world

  • How to put the customer first in a multichannel world
  • Data opportunities that can drive acquisition, conversation and retention
  • From discovery and acquisition to the check out and beyond
  • Transforming the checkout process with innovative payment methods
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24-36 months?
Ms Sandhya Devanathan
09:40

Think Small – Winning in a Mobile-First World

•    Assessing the challenges & opportunities of the fragmented shopper journey
•    How has mobile-fueled discovery changed consumers’ expectations of brand interactions?
•    Delivering immersive, expressive, and immediate experiences to customers through mobile 
•    Putting payments at the very heart of immersive mobile customer customer journeys
•    How to create seamless, personalised cross-device experiences
10:10

Asian innovation showcase

Highlighting the top startups from 6 seamless commerce categories:
Payments - Marketplaces - Analytics - Marketing - Logistics - In-Store Technology
10:40

Speed networking

11:10

Networking break

Track 3 - Payments Disruption
11:40

Track chair's remarks

Mobile money

Mr Amit Shah
Track 3 - Payments Disruption
11:45

How is mobile commerce driving the value of mobile payments?

• The role of the evolving collaboration of fintechs and banks
• Understand the changing framework to provide easy integration between mobile device and payments solutions
• The rise of biometrics and the opportunity for secure, one-click payments
• Tapping into contextual mobile data along with payments information to determine the future of the financial ecosystem and enable a seamless customer experience
Track 3 - Payments Disruption
12:05

Value added services and the future of mobile payments

• Harnessing payments data to deliver contextually appropriate messaging and offers to the mobile device
• Transforming and rewarding consumer behaviour changes through benefit driven services
• Partnerships and the value of mobile payments as a “commerce management” solution
Panel discussion
Track 3 - Payments Disruption
12:25

Mobile payments is a solution looking for a problem. Discuss.

•    How as the regulatory environment allowed telcos to thrive in the mobile money space?
•    Proprietary vs open source: assessing device manufacturer strategies for 3rd party wallet providers
•    Do banks own a competitive advantage through wider product availability through the mobile wallet? 
•    The challenge of data ownership in a disrupted mobile payments landscape
•    What are the partnership opportunities between these three critical players around valuable wallet delivery?
12:55

Lunch break

Mobile Wallets

Ashutosh Pande
Track 3 - Payments Disruption
14:20

Demonetisation: How government regulation is creating a mobile wallet revolution in India

•    What challenges have the Indian demonetisation strategy created for commerce?
•    Assessing the key benefits created by the Rs 500 And 1,000 demonetisation
•    How has mobile-based P2P payments helped Indians overcome the challenges created by the financial chaos
•    Evaluating best practice merchant acquiring strategy for mobile wallet platforms
•    How can Indian mobile wallet providers retain customers and merchant support once the shock dies down
Ms Vani Dixit
Track 3 - Payments Disruption
14:40

The future of loyalty programmes in a mobile wallet-first payments environment

•    The challenges of housing your loyalty programme within your own branded app
•    Pushing contextual loyalty offers to on-the-go mobile users
•    Benefitting from richer data as mobile payments takes off
•    Mobile wallets as platforms for integrated marketing activity
Panel discussion
Track 3 - Payments Disruption
15:00

Device vs telco vs bank: tracking the evolving mobile wallet wars in Asia

•    How as the regulatory environment allowed telcos to thrive in the mobile money space?
•    Proprietary vs open source: assessing device manufacturer strategies for 3rd party wallet providers
•    Do banks own a competitive advantage through wider product availability through the mobile wallet? 
•    The challenge of data ownership in a disrupted mobile payments landscape
•    What are the partnership opportunities between these three critical players around valuable wallet delivery?
15:30

Networking break

Mr Paul Stoddart
16:00

Instant payments goes global

• Going digital is about survival for banks
• Instant Payments provides the platform for innovation for banks and fintechs
• Transforming the core culture to truly deliver on transformation strategy
• Putting the bank brand back at the heart of payments
Venture Relations Sterling Hawkins
16:30

An investors view of the future of commerce innovation

•    How well are technology trends keeping up with consumer trends?
•    Assessing the state of today’s retail industry
•    How can technology solve some of retail’s fundamental challenges?
•    Where is the smart money going: a look at investment from payments to retail technology
17:00

Evening Drinks Reception

last published: 22/Mar/17 13:26

 

 

 

Track 3 - Payments Disruption, Thursday 20 April 2017

Morning networking

09:00

Chair's introduction

Malikkhan Kotadia
Track 3 - Payments Disruption
09:00

Chair's introduction

Ben Milne
Track 3 - Payments Disruption
09:10

Enabling the future of commerce through real time payments

•    The digital commerce driven transformation of payments
•    Assessing the impact on the payments sector by non-bank market entrants
•    Compete, partner or acquire: how can incumbent players react to the strong challenge of fintech
•    Opening up the bank with APIs to allow a customer-centric future for payments
Track 3 - Payments Disruption

Following the consumer lead: how B2B payments are growing to meet the needs of Asian commerce

•    Why has B2B payments innovation remained solidly behind the curve of consumer payments transformation?
•    From digital invoicing to cross-border payments: the scope of the B2B payments opportunity
•    Enabling seamless commerce through seamless commercial payments
•    Automated transactions through the supply chain in the coming age of IoT
Mr Subba Vaidyanathan
Track 3 - Payments Disruption
10:10

Creating a seamless payments ecosystem

•    How is changing consumer behaviour increasing the demand for frictionless payment processes?
•    How can security and privacy be placed at the heart of evolving payment ecosystems?
•    Is there opportunity for a degree of consolidation in the payments industry?  
•    How can blockchain facilitate value transfer to further disrupt the payments ecosystem?

Morning break

Track 3 - Payments Disruption
11:19

Payments Roundtables

Track 3 - Payments Disruption
11:20

A look at the commercial future of blockchain

Track 3 - Payments Disruption
11:20

Demonetization in India : A Fintech Opportunity up for grab

Track 3 - Payments Disruption
11:20

From digital payments to issuer loyalty - a guide

Track 3 - Payments Disruption
11:20

How to build and lead a winning data science team?

Track 3 - Payments Disruption
11:20

How to retain customer experience in a multi-factor authentication world?

Track 3 - Payments Disruption
11:20

Solving the key pain points for traditional corporate payments

Track 3 - Payments Disruption
11:20

The password is dead: long live biometrics!

Sreeram Iyer
Track 3 - Payments Disruption
11:20

The terrifying reality of the rise of robots & threats to future jobs in payments

Track 3 - Payments Disruption
11:20

Understanding cyber-hacking and security issues for digital payments ecosystem

Track 3 - Payments Disruption
11:20

Which payment solutions will help retailers embrace buy-anywhere behaviour?

Giang Tran
Track 3 - Payments Disruption
12:05

Track chair's remarks

Track 3 - Payments Disruption

Merchant Acquiring, Processing & Onboarding

Track 3 - Payments Disruption
12:10

A guide to harmonising volume, speed and risk in the disrupted world of merchant acquiring

•    How is increased competition from new market entrants driving a focus on efficiency and new revenue opportunities?
•    Realising the importance of scale through expansion geographically and across channels
•    Tapping alternative data sources to better assess risk in merchant acquisition and onboarding
•    Balancing the uptake of alternative payment mechanisms with the need for clear consumer protection and dispute resolution mechanisms
Shilpak Mahadkar
Track 3 - Payments Disruption

How have market disruptors changed the expectations of merchants?

•    Overcoming the challenge of low fee expectations by merchant customers
•    Assessing the opportunities of incremental revenue through value added services at point of sale
•    Meeting the need for round the clock service and troubleshooting provision in the always on world of omnichannel commerce
•    Realising the need to provide compelling services across all service points, from e-commerce to physical points of sale
Panel discussion
Track 3 - Payments Disruption
12:50

The future of merchant acquiring in the age of e-commerce

•    The importance of economies of scale in attracting a large base of SME e-commerce clients
•    How to best assess risk for e-commerce merchants without tangible assets to leverage
•    How can merchant acquirers help to manage inter-regional processing costs in support of cross-border commerce?

Lunch break

Track 3 - Payments Disruption

Merchant Perspectives

Panel discussion
Track 3 - Payments Disruption
14:30

Mobility first: merchant views on the future of mobile payments

•    Assessing the challenges behind increasing usage and adoption rates for mobile payments amongst consumers
•    Why mobile payments hold the key to true omnichannel customer experiences
•    From loyalty to security: the benefits of merchant adoption of mobile payment services
•    How far should merchants be the ones to drive adoption amongst consumers?
Jaime Syjuco, Managing Director and Co-Owner, Moda Pacifica- Havaianas
David Watson
Track 3 - Payments Disruption
15:00

Going cashless: Making a safe transition to multi-platform payments as a merchant

•    Simple, fast, affordable and seamless: what are SMEs looking for from their payment solutions
•    Out of the box vs tailored solutions: providing customisation whilst retaining simplicity
•    The importance of integration with common ERP and accounting solutions
•    What are the prerequisites to building merchant adoption in the SME segment?
Kathrin Renner
Track 3 - Payments Disruption
15:20

The rise of merchant segment-specific payment systems

•    How has market competition and the rise of fintech created a range of segment-specific payment providers?
•    Gimmick versus value added service: what are tailored services providing that generic payment providers are not?
•    The power of integration: the growth of POS functionality beyond payments-only services

Afternoon Networking

Track 3 - Payments Disruption

Cross Border Payments & Remittance

Alain Raes
Track 3 - Payments Disruption
16:00

Assessing the value of the SWIFT Global Payments Innovation Initiative on enabling cross border commerce

•    Enabling global commerce through fast and transparent payments 
•    Solving the challenges of opaque fees, delayed payments and limited information transfer
•    Assessing the value of introducing SLA’s to cross border payments
•    What changes will banks need to make to their processes in order to benefit?
•    Communicating the benefits and providing visibility directly to merchant clients 
•    How significant will blockchain be in SWIFT’s quest for security and transparency?
Bharat Sharma
Track 3 - Payments Disruption
16:20

Beat the queue: the rise of mobile enabled remittance services

•    Why mobile is an obvious solution to the intolerable queues at traditional money transfer branches
•    Assessing the additional benefits of mobile: cost effective, transparent, user friendly
•    How can incumbent remittance players compete with the wave of mobile first fintech startups
•    Why mobile and blockchain are a perfect match for remittances
Panel discussion
Track 3 - Payments Disruption
16:40

Beyond cash transfers: asserting user control in remittance payments

•    Why do Foreign Domestic Workers (FDWs) want empowerment over how remitted money is spent?
•    Tapping into remittance flows to remove savings, bill and insurance payments at point of transfer
•    Creating basic Personal Financial Management (PFM) tools designed for the FDW market
17:10

End of conference networking

last published: 22/Mar/17 13:27

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