Track 1 - Payments Strategy, Wednesday 19 April 2017


Morning networking

Martin Newman

Creating a Seamless Customer Experience in a digitally driven multichannel world

  • How to put the customer first in a multichannel world
  • Data opportunities that can drive acquisition, conversation and retention
  • From discovery and acquisition to the check out and beyond
  • Transforming the checkout process with innovative payment methods
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24-36 months?
Sandhya Devanathan

Think Small – Winning in a Mobile-First World

•    Assessing the challenges & opportunities of the fragmented shopper journey
•    How has mobile-fueled discovery changed consumers’ expectations of brand interactions?
•    Delivering immersive, expressive, and immediate experiences to customers through mobile 
•    Putting payments at the very heart of immersive mobile customer customer journeys
•    How to create seamless, personalised cross-device experiences
Panel discussion

Retail reimagined: the tools and trends shaping the future of commerce

Less than 5% of global consumer spending happens online today, and yet the impact of internet commerce is already reverberating across the retail industry. As consumer behaviour evolves and mobile continues its meteoric rise, retailers don’t merely have to keep apace, they have to predict the future.

Global commerce platform, Stripe, joins Capitaland and Honestbee to discuss the technology tools that are enabling new commerce experiences and helping brick-and-mortar stores to reinvent themselves for the mobile era.

Speed networking


Networking break

Varun Mittal
Track 1 - Payments Strategy

Track chair's remarks

The changing payments landscape

Vipin Agrawal
Track 1 - Payments Strategy

Playing catchup: how will the evolving regulatory environment impact payments in Malaysia?

• The impact of fragmented regional regulation on cross-border payments
• How are local regulators opening up to the possibility of bank and non-bank collaboration?
• What would the impact of a major Asian payments data breach have on regulatory attitudes?
• Lessons learned from European collaboration around payments regulation and security
George Evers
Track 1 - Payments Strategy

Key trends in payments innovation

• Real time and mobile
• Proxy power
• Cloud and blockchain principles – do they apply?
• National vs Regional Vs Global platforms
Justin Ho
Track 1 - Payments Strategy

Staying smart with payments

• Evolving payments landscape due to regulatory shifts and accelerated pace of disruption
• Managing continued customer demands to improve payments convenience and simplicity
 How can you partner to win in this?
• Learnings for new business model banks to grow and attain profitability

Lunch break

Fraud & Security

Arif Siddiqui
Track 1 - Payments Strategy

Fighting fraud: the radical impact of predictive analytics on pre-empting, detecting and preventing fraudulent activity

•    The importance of going beyond “expert-based approaches” to fraud detection
•    From “pay-and-chase” to “predict and prevent” through analytics application
•    Can plug and play solutions fully realise the value that predictive analytics can bring?
•    Training and hiring requirements to fully benefit from the power of predictive analytics
Rajendra Mhalsekar
Track 1 - Payments Strategy

Biometrics and the future of front-end payment security

•    The impact of evolving consumer technology on the uptake of biometrics
•    Beyond Touch ID: tapping into voice, iris and cardiac biometrics in the payments process
•    No second chances: the critical challenge of securing biometric data
•    Overcoming the challenges of driving user adoption through consumer education
Ros Oh
Track 1 - Payments Strategy

Providing confidence and assurance through compliance and data security

• Increasing use of credit cards and concerns about safeguarding cardholder data
• Need for compliance for all entities involved in the payments ecosystem
• Add assurance by validation of compliance by 3rd party QSA

Networking break

Paul Stoddart

Instant payments goes global

• Going digital is about survival for banks
• Instant Payments provides the platform for innovation for banks and fintechs
• Transforming the core culture to truly deliver on transformation strategy
• Putting the bank brand back at the heart of payments
Sterling Hawkins

An investors view of the future of commerce innovation

•    How well are technology trends keeping up with consumer trends?
•    Assessing the state of today’s retail industry
•    How can technology solve some of retail’s fundamental challenges?
•    Where is the smart money going: a look at investment from payments to retail technology

Evening Drinks Reception

last published: 19/Apr/17 02:26




Track 1 - Payments Strategy, Thursday 20 April 2017

Morning networking

Malikkhan Kotadia
Track 1 - Payments Strategy

Chair's introduction

Ben Milne
Track 1 - Payments Strategy

Enabling the future of commerce through real time payments

•    The digital commerce driven transformation of payments
•    Assessing the impact on the payments sector by non-bank market entrants
•    Compete, partner or acquire: how can incumbent players react to the strong challenge of fintech
•    Opening up the bank with APIs to allow a customer-centric future for payments
Malikkhan Kotadia
Track 1 - Payments Strategy

Creating a seamless payments ecosystem

•    How is changing consumer behaviour increasing the demand for frictionless payment processes?
•    How can security and privacy be placed at the heart of evolving payment ecosystems?
•    Is there opportunity for a degree of consolidation in the payments industry?  
•    How can blockchain facilitate value transfer to further disrupt the payments ecosystem?

Morning break

Track 1 - Payments Strategy

Payments Roundtables

Track 1 - Payments Strategy

ANY-TO-ANY Payments – Architecting for anyone on any device, anywhere, on any rail

Track 1 - Payments Strategy

Banking identity security innovation

Track 1 - Payments Strategy

Commercial use cases of blockchain

Track 1 - Payments Strategy

Demonetization in India : A Fintech Opportunity up for grab

Track 1 - Payments Strategy

Enabling credit for the underbanked: alternatives to the credit card

Sreeram Iyer
Track 1 - Payments Strategy

Future impact on roles & people skills following digital distruption

Track 1 - Payments Strategy

How to build and lead a winning data science team?

round tables
Track 1 - Payments Strategy

Why there’s a US$500 billion opportunity in serving the unbanked

Malikkhan Kotadia
Track 1 - Payments Strategy

Track chair's remarks


Samuel Riding
Track 1 - Payments Strategy

Assessing the hurdles facing payments regulation harmonisation across Asia

•    What are the roadblocks to Asian countries adopting a form of Europe’s PSD2 regulation?
•    The value of common payments regulation standards in a cross-border commerce environment
•    Unique problems, unique regulation: assessing the challenges of a one size fits all model for Asian payments regulation
•    How can payments vendors help to bridge the gap in the absence of standard regulation
Altona Widjaja
Track 1 - Payments Strategy

Playing in the sandbox: a review of emerging “disruptor friendly” regulation in Asia

•    How has previous regulation stunted fintech applications from gaining traction?
•    The importance of accessing the financial data tap to allow testing of innovative solutions in a live environment
•    How will the lack of standardised fintech regulation harm the growth of solutions around the region?
•    Assessing the critical safeguards to ensure customer protection from product failure
Raphael Bouzy
Track 1 - Payments Strategy

RegTech for improved due diligence

• New due diligence requirements for financial institutions and MNCs
• Discuss necessary technology and process transformation
• Limitations of tech in emerging markets
• Solutions for large volume data and due diligence in emerging markets

Lunch break

Data & Analytics

Aditya Haripurkar
Track 1 - Payments Strategy

How can payment analytics form the backbone of personalised loyalty programmes?

•    Effective and secure data sharing between payments provider and merchant
•    Combining payments with contextual data to create single customer view
•    Easy identification of highest value customers to create premium loyalty programme
•    The value of integrating loyalty programme into PFM systems
Panel discussion
Track 1 - Payments Strategy

Fireside chat: PFM and the future of data-centric consumer financial products

•    Exploring the value of sharing curated consumer data back to the customer
•    Simplicity first: assessing the key features consumers want from PFM solutions
•    Do PFM solutions need to be 3rd party in order to be fully effective?
•    How can providers effectively monetise PFM solutions without compromising user data?

Afternoon Networking

Building consumer adoption

Malikkhan Kotadia
Track 1 - Payments Strategy

Tackling the challenge of marketplace education

•    From regulators to banks to fintech players: who owns ultimate responsibility for driving consumers away from cash and towards digital payments?
•    Building partnerships to create coordinated marketing campaigns to encourage digital payments uptake
•    How have national events, from monetary policy in India to natural disasters in Japan, instigated a lurch towards digital payments?
•    Scandinavian case study: assessing the reasons behind the success of Norwegian, Swedish and Danish cashless payments uptake
Shohita Choudhry
Track 1 - Payments Strategy

A guide to rewarding early adopters

•    Identifying and tracking the growth of your early active user base
•    Rewarding the network effect: lessons learned from Dropbox
•    Empowering early users with a powerful feedback mechanism to allow feature suggestion and additional comments

End of conference networking

last published: 19/Apr/17 02:27

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