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Seamless Summit Day 1

Seamless Summit
08:50

Welcome remarks

Seamless Summit
09:00

Opening Remarks

Lesly Goh
Seamless Summit
09:10

Keynote Address: World Bank

Panel discussion
Seamless Summit
09:30

A cashless future - Enabling change through policy

  • What can governments do to enable and drive the change?
  • How to work with the private sector to integrate the informal economy into the banking system
  • What are the key factors limiting the transition and what can be done about them?
  • Building trust: How to drive the cashless agenda in countries that are traditional much more comfortable using cash
Seamless Summit
10:10

Title Sponsor Address: Vocalink & MasterCard

Panel discussion
Seamless Summit
10:30

Banking 3.0: The omnichannel journey

  • Why moving from a transaction driven model to a customer driven model is the best decision for your business
  • How to effectively combine digital and human channels to create a seamless omnichannel offering and what omnichannel banking really means to your business
  • Changing your retail footprint: microbranches vs digital branches
Seamless Summit
11:10

Exhibition visit & networking refreshments

Panel discussion
Seamless Summit
11:50

Enabling blockchain - Policy perspectives

  • Creating balanced, proactive regulation that encourages innovation and market competition in blockchain
  • Can a regulatory sandbox help advance blockchain effectively?
  • Working with the private sector – a good idea?
  • How to strike the proper balance between innovation and oversight
  • Lessons learned from across the world - who is doing it right?
Moderator: Malikkhan Kotadia, Co-Founder And Chief Executive Officer, Finnovation Labs
Jason Hsu, Legislator and Congressman, Legislative Yuan Republic of China
Panel discussion
Seamless Summit
12:30

Blockchain & enterprise: Real-world use cases

  • Blockchain – what it really means, how to move beyond the buzz word and why it’s so much more than just Bitcoin
  • How blockchain innovations are starting to appear in everyday life and what that means to enterprise
  • Getting started with blockchain in your business: How much should you be doing and when?
  • Learning from others: What successful blockchain initiatives are there in the payments, banking and finance space and how can we learn from them?
  • How to drive adoption – getting buy in from your staff and your customers
Moderator: Malikkhan Kotadia, Co-Founder And Chief Executive Officer, Finnovation Labs
Colin Dinn, Senior Executive Vice President And Chief Technology Officer And Head Of Operations, Siam Commercial Bank
Ton Chirathivat, Head of Customer Strategy, Central Retail Corporation
Seamless Summit
13:10

Networking lunch & exhibition visit

Panel discussion
Seamless Summit
14:20

Driving financial services & payments development through leapfrogging

  • China and India appear to have bucked the transition to cashless by leapfrogging the cards stage and going straight to the e-payments point, and Indonesia seems to be going the same way – so what can we learn from them?
  • What are the key reasons for this leapfrogging? Is it something that everyone can do, or do you need a specific set of market conditions to make it work?
  • What can other growing economies learn from their experiences?
Seamless Summit
15:00

Platinum Sponsor Address

Panel discussion
Seamless Summit
15:20

Driving financial inclusion in Asia

  • Driving payment regulations change to facilitate greater financial access and financial inclusion as part of the cashless agenda
  • The role of fintech and innovation in financial inclusion
  • What financial inclusion initiatives are working across Asia, and how can we bolster them?
  • Identifying the key demographics to target with financial inclusion initiatives: Who are they and how do we reach them?
Seamless Summit
16:00

Exhibition visit & networking refreshments

Panel discussion
Seamless Summit
16:40

Unlocking the power of your data: Going from big data to big insights

  • Leveraging big data to better understand, engage and protect your customers
  • Interpreting your data – how can you get started and what are the real benefits to banks and fintechs?
  • Getting buy in: Building data tools and platforms with users at the centre
  • Overcoming data compliance and privacy concerns
Seamless Summit
17:20

Platinum Sponsor Address

Bidyut Dumra
Seamless Summit
17:40

KEYNOTE: Accelerating digital transformation in banks

  • Creating a seamless customer experience: Blending the virtual and physical worlds into one
  • Putting the customer journey at the core of your innovation drive
  • Creating an innovation culture: Who do you need to get on board and how can you ensure their buy in?
Seamless Summit
18:00

Networking cocktail reception

last published: 18/Mar/19 08:35 GMT

 

Seamless Summit Day 2

Seamless Summit
09:00

Organiser’s welcome

Seamless Summit
09:10

Chair's opening remarks

Sreeram Iyer
Seamless Summit
09:20

KEYNOTE: Business banking in Asia

  • Banks earn a large portion of their profit from their enterprise clients, however most of the press regarding banking innovation is focused on retail banking, so how can we change that?
  • What are the innovations that will increase revenues from enterprise clients?
  • Driving omnichannel innovation in enterprise banking
  • Applying customer focused learnings and initiatives from retail banking to enterprise banking: Where do we go from here?
Panel discussion
Seamless Summit
09:40

Policymaker perspectives - Driving inclusion, innovation & institutional stability

  • How to strike the balance in policymaking between driving innovation and maintaining oversight
  • Collaboration opportunities between the public and private sector to allow for inclusion and innovation in a stable environment
  • Using test grounds – such as sandboxes – to allow technology to become sustainable in a risk-free environment
  • How can policymakers support banks and fintechs in driving innovation and inclusion initiatives? And what do they want to see in return?
Victoria Richardson, Chief Strategy Officer, Australian Payments Network
Seamless Summit
10:20

Platinum Sponsor Address: BPC Banking Technologies

Seamless Summit
10:40

Exhibition visit & networking refreshments

Panel discussion
Seamless Summit
11:20

A new frontier in banking - digibanks & neo banks

  • The millennial customer, aided by the fast-paced, mobile driven world, has a notoriously short attention span, so how do banks attract and engage with them
  • Managing the full customer lifecycle online – from KYC to credit scoring
  • Digibanks and neo banks – the new way to bank?
  • What lessons can traditional banks learn from emerging challenger banks?
  • Exploring partnership opportunities: How much appetite is there?
Panel discussion
Seamless Summit
12:20

Banks & fintechs - new partnership paradigms

  • How to create an environment where banks and fintechs are working in collaboration, not competition
  • Drive costs down, accelerate innovation & build customer service: Three key opportunities for bank and fintech partnerships
  • Using these partnerships to speed up the scale up, and reach more bankable customers
  • Learning from fintech agility: How can banks harness the nimble nature of fintechs to create new opportunities?
Seamless Summit
13:00

Networking lunch & exhibition visit

Victor Lo
Seamless Summit
14:10

Security: Preparing your operations for a digital future

  • With new opportunities, come new risks. So how do banks ensure they are secure?
  • Driving your cybersecurity strategy with technology: Balancing investment and results and securing buy-in from your business leaders
  • Using cybersecurity to enhance the customer experience and build better relationships
  • Upskilling your workforce: Making sure your team has the right skills to execute your cybersecurity strategy
Sriram Srinivasan
Seamless Summit
14:50

AI in banking - new challenges, new opportunities

  • Increase revenue, improve employee effectiveness and enhance customer experience using AI
  • Identifying where AI to can have most significant impact existing processing capabilities
  • Will AI ultimately just replace jobs or does it create an opportunity to deploy your workforce differently?
  • How can you deploy chatbots and RPA effectively at the beginning? What are the key challenges you need to prepare for?
  • What is the potential for deploying AI as a key part of your risk management strategy? How effective is the technology in credit scoring and other risk management tasks and how quickly can it be implemented?
Panel discussion
Seamless Summit
15:30

Driving innovation - Labs, accelerators & more

  • Making innovation an organizational priority and creating an innovation culture
  • Should you bring innovation in-house with your own lab or should you partner with an accelerator?
  • How to work effectively with start-ups, whether in house or through a partner: What can you learn from each other?
Seamless Summit
16:10

Exhibition visit & networking refreshments

Seamless Summit
16:50

KEYNOTE: Lifestyle banking opportunities - Embedding yourself in your customers' lives

  • Using technology and partnerships to create personalised experiences in banking
  • How you can add value to your customers’ lives and build long-lasting relationships that will help drive profitability
  • Balancing personalisation and trust
Panel discussion
Seamless Summit
17:10

To the future - Banking, payments & financial inclusion in 2030

  • Changing business models: What does a “traditional” bank look like in
  • Will cash even exist?
  • Do we expect a continued proliferation of fintechs or will it stabilise? Who will drive the innovation?
  • How much of a role will blockchain and AI play and what does the workforce look like?
  • What new disruptions are on the horizon?
Sandeep Deobhakta, Regional Chief Bancassurance Officer, Manulife Financial Asia
Seamless Summit
17:50

Close of Seamless Summit 2019 - see you in 2020!

last published: 18/Mar/19 08:35 GMT