Day 1: Retail - Shops & Department Stores

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Retail: Shops & Department Stores, Thursday 3 May 2018

OPENING KEYNOTE PLENARY: A CASHLESS FUTURE

08:50

Chair’s Opening Remarks

interview
09:00

Going Cashless: Interviews with Central Banks in Asia about their cashless strategies

  • Exploring how monetary policy is changing
  • How can central banks support these changes?
09:40

How is technology working to enable a cashless society?

  • Technology innovations which will change the payments landscape
10:00

Banks & Technology Panel Debate

Now you have heard from both we will now bring together both sides to explore the challenges that are being faced in the move towards a cashless adoption. Both sides will explore what the future of a cashless society looks like in societies which are heavily reliant on cash.
10:30

The effect of Modernisation of Digital Payments and what this means for the future

  • Is there opportunity for a degree of consolidation in the payments industry? 
  • How can blockchain facilitate value transfer to further disrupt the payments ecosystem?
  • Digital ID: Is it the future for digital payments?
10:50

Networking Break

DIRECT-TO-CONSUMER

Retail: Shops & Department Stores
11:40

Controlling new market entry: The value of direct-to-consumer when launching abroad

  • What challenges do retailers face when going direct-to-consumer when launching overseas?
  • Is it not easier to just launch through somebody else? When, financially, is it worth doing setting up your own shop?
  • How can you provide a genuinely unique offering when expanding abroad?
Retail: Shops & Department Stores
12:00

How to manage customer acquisition costs (CAC) effectively

  • Is customer acquisition over the internet actually cheaper than it is in physical stores?
  • In what ways is offline cheaper than online?
  • How to calculate CAC: An online vs. offline point of view
Retail: Shops & Department Stores
12:20

How direct to consumer brands can compete with retail private labels

  • How can direct to consumers brands command a premium when so many categories are highly commoditised?
  • Can private labels offer a value proposition beyond just a lower price?
  • How does the rise in direct to consumer change the relationship between retailers and manufacturers?
Retail: Shops & Department Stores
12:40

Start-Up Elevator Pitches

12:50

Lunch

14:10

Roundtable Discussion Session

Now’s your chance to get really interactive. Choose one of our tables and join the discussion.
15:00

Networking Break

ONLINE TO OFFLINE

Retail: Shops & Department Stores
15:40

Click & collect: How to draw more foot traffic into your stores

  • How much do consumers actually value click & collect?
  • What key logistical challenges do retailers face with click & collect, how do they overcome this?
  • Why click & collect really is about up-selling, and how to ensure this happens
  • How to ensure speedy collection
Retail: Shops & Department Stores
16:00

Using digital to create value offline: Lessons from NTUC Fairprice

  • How FairPrice Online fits within NTUC FairPrice’s offline outlets
  • How FairPrice online directs customers in-store
  • Does FairPrice online stand on its own as an outlet, or is it complementary to the offline experience?
Retail: Shops & Department Stores
16:20

How retailers can make webrooming work for them

  • What webrooming actually means
  • How big of a phenomenon is it? Does it mean retailers can worry less about online?
  • What can retailers do to encourage more webrooming?
Retail: Shops & Department Stores
16:40

Start-Up Elevator Pitches

STORE DESIGN

Retail: Shops & Department Stores
16:50

Mapping the shopper journey through the store: A case study from Bloomingdale’s Dubai

  • What Bloomingdale’s Dubai has done to make the in-store experience amazing
  • Why creating a female-focussed store was a risk, and how and why it paid off
  • How Al-Tayer made the Bloomingdale’s brand resonate with Dubai shoppers
Panel discussion
Retail: Shops & Department Stores
17:10

Panel: How to create multi-sensory experiences to fully engage shoppers

  • What can retailers do to determine the small changes which lead to large differences in sales?
  • What is nudge theory and how can this be applied to in-store retail?
  • Going beyond distinctive scents and mood music: What easy wins are available for retailers to increase sales?
  • How can retailers provide novelty in the multi-touch environment, while ensuring high standards?
Retail: Shops & Department Stores
17:50

Start-Up Elevator Pitches

18:00

Networking Drinks Reception

last published: 09/Nov/17 08:05

 

 

 

 

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GET READY TO GO SEAMLESS IN 2018

To discuss the show and reserve your space contact Audrey Leong now on  +65 6322 2786  or email  audrey.leong@terrapinn.com

 

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