Sandeep Deobhakta | Head of Retail Banking
V.P. Bank

Sandeep Deobhakta, Head of Retail Banking, V.P. Bank

Sandeep is the Head of Retail Banking at VP Bank. Sandeep joined VP Bank in May 2015. Prior to his current role, Sandeep has lived and worked in many other countries in Asia, the Middle East, Africa and the US. 
His prior roles include consumer banking, wealth management and transformation roles at various international financial institutions starting with Citibank, Standard Bank, Barclays and AIA Group. He was also the Head of Retail at Shinsei Bank in Japan. Shinsei Bank was one of the earliest, digitally enabled banks in Japan and was launched in 2001 and has consistently been rated in the top 3 banks in Japan for customer service. 
Sandeep is a keen observer and commentator on financial services and believes that financial services must work harder to improve the customer experience and the service and contribution to the customer and the community. He believes that digital is a huge enabler for building simpler, better and faster products & services and the use of tools like HCD [Human Centered Design] to achieve this. For more information on his blogs, please visit: 
https://www.linkedin.com/pulse/three-words-help-maximise-your-digital-banking-roi-sandeep-deobhakta 
https://www.linkedin.com/pulse/insurers-investing-technology-innovation-improve-asia-deobhakta 
Sandeep is a Sloan Fellow and has an MBA from MIT [Massachusetts Institute of Technology], Sloan School of Management.

Appearances:



Seamless Vietnam 2017 - Day Two @ 14:35

How to maximise the potential of mobile payments and develop a truly seamless, digital customer experience.

  • Examining the key elements of successful mobile payments (Mpesa in Kenya and PayTM in India) 
  • The need for cooperation, interoperability and the importance of a strong ecosystem 
  • The importance of trust in mobile money
  • Challenges and opportunities in Vietnam to build a strong mobile payments proposition

Seamless Vietnam 2017 - Day Two @ 14:55

The importance of trust in the next frontier of mobile payments

  • Millennials: Serving the heightened expectation of the most connected and demanding consumer
  • Methods to increase consumer trust such as greater ease of use
  • Moving beyond social transactions and looking at the future of mobile payments

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