Hội Thảo Ngày 2
Seamless Vietnam 2017 - Day Two
09:00
Chair's opening address
09:10
Winning in retail in a mobile first Vietnam
- Navigating the omni-channel revolution and its impact on the retail industry.
- How to catch up with your customers by creating thumb-stopping, personalized cross-device experiences, on the move.
- Facebook marketplace and the growth of P2P commerce
09:40
Competition from abroad: Vietnamese merchant survival in a commerce future
- How to work out who your main competitors are
- Differentiation: are you a trend setter or follower?
- Road to success: Finding new solutions to future problems and discovering your niche
10:40
Speed Networking
11:10
Morning Break
11:40
Payments Roundtables
11:40
E-Commerce & Retail Roundtables
Seamless E-Commerce & Retail
What is the future for e-logistics?
Seamless E-Commerce & Retail
Assessing the art behind great customer experience
12:40
Lunch Break
Alternative payments
Fulfilment
Seamless Payments
14:15Fast Forwarding Alternative Payments with Israeli Innovation
- How can banks position themselves as an innovation leader and first to market with social payments?
- Protect mobile wallet financial transactions against fraudulent attacks.
- Can financial institutions detect cyber attacks and sensitive data leaks originating from the Dark Web?
- Using AI to gain insights on user behavior to offset NPL
Seamless E-Commerce & Retail
14:15Click & collect and O2O: how to remain relevant in the age of customer first
- Is click and collect the savior of retail?
- Why click & collect is the future for convenience shopping
- How to combine offline and online in an efficient way
- O2O case example
Seamless Payments
14:35How to maximise the potential of mobile payments and develop a truly seamless, digital customer experience.
- Examining the key elements of successful mobile payments (Mpesa in Kenya and PayTM in India)
- The need for cooperation, interoperability and the importance of a strong ecosystem
- The importance of trust in mobile money
- Challenges and opportunities in Vietnam to build a strong mobile payments proposition
Seamless E-Commerce & Retail
14:35International Fulfillment: How a positive shipping experience maximizes the value for the e-tailer.
- Cross-border e-Commerce as additional growth opportunity for e-tailers
- Main cross-border consumer challenges
- Impact of premium delivery services on consumer buyer behaviour
Seamless Payments
14:55The importance of trust in the next frontier of mobile payments
- Millennials: Serving the heightened expectation of the most connected and demanding consumer
- Methods to increase consumer trust such as greater ease of use
- Moving beyond social transactions and looking at the future of mobile payments
Abhinav Pragya, Head of Channels Business, EMEA, Mahindra Comviva
Seamless E-Commerce & Retail
14:55The transformation of Vietnamese commerce delivery in the last few years
- Overcoming challenges in infrastructure, rural locations and cash on delivery
- The need for speed: customer expectations for instant delivery
- What does the future of delivery look like for Vietnamese shoppers?
15:25
Afternoon Break
Transfer and remittance
Social, Local, Mobile
Seamless Payments
16:00FDI in Vietnam: Opportunities and challenges
- FDI investment into Vietnam in recent years
- The role of FDI in Vietnamese economy
- Demand for products and services of local and foreign entities
- Opportunities and challenges in the provision of services
Seamless E-Commerce & Retail
16:00How to engage your audience effectively through social channels: marketing, technology and management
- Building a powerful online brand to attract & engage new clients
- Helping brands target buyers in a more interpersonal and holistic fashion
- Using social media to drive conversation, positive controversy and rapidly scaling up organic reach
Seamless Payments
16:20Migrant worker remittances and the informal economy: opportunities and challenges
- The opportunity for the unbanked and underbanked located in remote geographies to access cash via licensed mobile wallet provider (MWP) agents.
- Mobile transfers and remittances opening up new opportunities in the e-commerce space, and revolutionizing e-commerce business models
- The need for banks to adopt quickly to meet the requirements of their clients to offer safe and secure mobile solutions especially in emerging markets
Seamless E-Commerce & Retail
16:30M-Commerce: why the future of Vietnamese commerce is social and mobile first
- Advantages and challenges for the development of m-commerce in Vietnam
- The rise of social commerce in Asia
- The power of sign-ups: creative ways to encourage customer account creation
- Contextual data and the power of real-time site personalisation
- The future of customer support in a real-time commerce environment
Seamless Payments
16:40Enhancing International Remittances via Blockchain-based Payments
- How do Blockchain-based remittances work
- What are the benefits and downsides (and how to mitigate them)
- The current status of Blockchain-based remittances
- A future outlook
17:00
End of Conference
last published: 05/Sep/17 15:46 GMT
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Liên hệ với
Audrey Leong
theo địa chỉ
65) 6322 2786
hoặc email
audrey.leong@terrapinn.com
Organiser
