2018 conference agenda
 
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Bangkok, 5 - 6 February 2018

Schedule

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Feb 509:10
Conference pass

Prompt Pay: modernising the national payment system

Keynotes
  • Paving the way to a cashless society
  • Integrating the informal economy into the banking system
  • The benefits for companies and consumers
Feb 510:10
Conference pass

South East Asia perspectives on commerce innovation

Keynotes
Ton Chirathivat, Head of Customer Strategy, Central Retail Corporation
Bhavin Patel, Group Omnichannel Director, Kanmo Retail Group
Feb 511:10
Conference pass

How machine learning transforms the banking industry

Seamless Payments
  • How artificial intelligence (AI) and big data applied to the banking business?
  • What are realistic expectations of the use of AI in banking?
  • What would a future bank look like with AI?
Feb 511:10
Conference pass

How vertical commerce is improving the customer experience

Seamless E-Commerce
  • Vertical commerce: disrupting traditional retail
  • Is simplicity key when it comes to customer service?
  • Offering the personal touch in customer support
Jeremy Fichet, Group CEO, Orami
Feb 511:10
Conference pass

Assessing the popularity of convenience store formats

Seamless Retail
  • Changes in shopping patterns
  • Growing importance of convenience for the rising middle class
  • The rising demand for premium categories and products, on-the-go eating solutions and ready-made meals
Feb 511:30
Conference pass

Contactless payments and the creation of seamless checkout experiences

Seamless Payments
  • How to put the customer first in a multichannel world
  • Data opportunities that can drive acquisition, conversation and retention
  • Transforming the checkout process with innovative payment methods
  • How will the customer journey evolve in the coming 24-36 months?
Feb 511:30
Conference pass

Building customer loyalty through end-to-end e-commerce experiences

Seamless E-Commerce
  • Data-driven personalization: building loyalty by knowing your customers.
  • Customer support and a great & easy shopping experience
  • Developing customer loyalty programs and rewards
Feb 511:30
Conference pass

The future of rural convenience retail

Seamless Retail
  • Ability to cater to local needs
  • Providing easily-accessible and profitable “click and collect” offering
  • An opportunity for convenience players to partner with e-commerce players?
Feb 511:50
Conference pass

Are mobile wallets reaching a tipping point?

Seamless Payments
  • Examining the evolution of mobile wallets in Asia
  • With the convergence of messaging and payments, will telcos finally tip mobile wallets in their favour?
  • Enhancing the social commerce experience, expanding the digital commerce ecosystem
Feb 511:50
Conference pass

Creating seamless customer experiences in an omnichannel world

Seamless E-Commerce
  • How to put the customer first in a multichannel world
  • Data opportunities that can drive acquisition, conversation and retention
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24-36 months?
Voravudh Varikarn, Senior Vice President, Online Business, C Distribution (Thailand) Co., Ltd.
Pipatpong Poshyanonda, Senior Executive Vice President, Kasikorn Bank
Bo Kristensen, GM, Chope
Marie Ramlie, Executive Vice President and Head of Retail Products, ING Group, TMB Bank Public Company Limited
Feb 511:50
Conference pass

Urbanisation: the key reason for the growth in convenience formats

Seamless Retail
  • The rising demand for premium categories and products, on-the-go eating solutions and ready-made meals
  • Growing importance of convenience for the rising middle class
  • Increased purchasing in lower- and middle-class consumers
  • Growth in prioritising convenience over price.
Bounthay Khammanyvong, Country Manager, Honestbee
Feb 513:45
Conference pass

How mobile payments are disrupting banking models across Asia

Seamless Payments
Sandeep Deobhakta, Head of Retail Banking, V.P. Bank
Feb 513:45
Conference pass

Putting data at the heart of product development and strategic planning

Seamless E-Commerce
  • Harnessing the complexity and volume of e-commerce data
  • From data to campaigns and campaigns to execution
  • Ensuring a focus on frontline engagement and capabilities
Tana Pothikamjorn, Senior Vice President and Head of Digital Banking, Siam Commercial Bank
Feb 513:45
Conference pass

Growing omnichannel retail through online-to-offline streamlining and optimisation

Seamless Retail
    style="font-size: 8.0pt;">Why creating collaborative, accessible online shopping environments is the next step for e-commerce
  • Offering an ‘anytime/anywhere’ shopping strategy
  • Four key ways to deliver seamless online & offline experiences 
Feb 514:05
Conference pass

Migrant remittances and the informal economy: opportunities and challenges

Seamless Payments
  • The importance of remittances to employees in the informal economy
  • How an e-wallet or bank account for payroll deposit serves as the essential vehicle for financial inclusion?
  • The importance of financial education: ending the financial exclusion cycle
Dwight Willis, CEO, Dollar$martGlobal
Feb 514:05
Conference pass

Machine learning in demand forecasting and pricing for e-commerce

Seamless E-Commerce
  • Data mining for more accurate demand forecasting
  • Picking up key trends and insights from transactional data
  • Optimising costs and time efficiency in distribution channels through predictive analytics using Big data.
Feb 514:05
Conference pass

Are Pop Up shops the future of retail?

Seamless Retail
Paopanga Siddhigu, Co Founder, Fitcraze
Feb 514:25
Conference pass

Simplicity vs complexity: what is the right approach for cross border payments apps?

Seamless Payments
  • Scale, credibility and trust: enabling more agile and customer-centric touch points
  • Assessing the impact of UX design on app development
  • E-Money and the challenges of the nonbank-led model
Feb 514:25
Conference pass

Overcoming trust issues with consumers while maximising the use of their data

Seamless E-Commerce
Personalised pricing strategies based on individual data profiles ‐ the end of the ‘standard’ price
● IOT: more channels to sell through, more data collected on individuals
● Joint development of trusted intermediaries to provide security and reassurance
 
Martin Toft Sorensen, CEO, Helpster
Feb 514:25
Conference pass

Redefining the retail store in today's omnichannel economy

Seamless Retail
  • The future of the retail store in the O2O driven environment
  • Integrating social strategies into an O2O approach to commerce
  • Technology innovations to improve customer experience in the retail store
Paopanga Siddhigu, Co Founder, Fitcraze
Gerald Lim, Director of Digital Business, Minor International Public Co
Charnchai Mahantakhun, Managing Director, Jaguar Land Rover Thailand
Feb 515:25
Conference pass

Why cash is still king: factors limiting the growth of e-payments in Thailand

Seamless Payments
  • Encouraging uptake with incentives for e-payments and loyalty schemes
  • What would a Thailand without cash look like?
  • What are the key factors limiting the transition?
  • What can the government and private sector do to enable the change?
Feb 515:25
Conference pass

Leveraging e-commerce to create new growth options

Seamless E-Commerce
  • Disrupting and capturing market shares from strong, well-established brands
  • Using mobile applications for a seamless customer purchase experience
  • Using analytical tools to provide customers with personalized offers, pricing, recommendations and product pre-selections
Pascal Martin, CEO, Delishop
Feb 515:25
Conference pass

Winning in retail in a mobile first Thailand

Seamless Retail
  • Navigating the omni-channel revolution and its impact on the retail industry.
  • How to catch up with your customers by creating thumb-stopping, personalized cross-device experiences, on the move.
  • Facebook marketplace and the growth of P2P commerce
John Wagner, Managing Director, Thailand, Facebook
Feb 515:45
Conference pass

How banks can help businesses navigate the growing cashless society in Thailand

Seamless Payments
Feb 515:45
Conference pass

The rise of local, on-demand food delivery

Seamless E-Commerce
  • What lies ahead for food delivery services?
  • Changing people’s perceptions about home delivery
  • Disrupting the traditional delivery model
Alexander Felde, Managing Director, Foodpanda Thailand
Feb 515:45
Conference pass

Customer Service in Retail: how to develop your sale staff to stay competitive in the age of e-commerce

Seamless Retail
  • Creating value by integrating offline retail with social media, online, and mobile selling channels
  • Leading the way through in-store customer experience
  • Using technology and customer data to create the right pricing and offers strategy
  • Driving higher perceived value with multiple pricing strategies
Akarin Phureesitr, Executive Vice President, Central FamilyMart
Feb 516:05
Conference pass

How a cashless society opens the door to lasting financial inclusion

Seamless Payments
    style="font-size: 8.0pt;">
  •    Encouraging uptake with incentives for e-payments and loyalty schemes
  •    What would a Thailand without cash look like?
  •    What are the key factors limiting the transition?
  •    What can the government and private sector do to enable the change? 
Sandeep Deobhakta, Head of Retail Banking, V.P. Bank
Feb 516:05
Conference pass

Inflection point: scaling e-commerce in Thailand

Seamless E-Commerce
    style="font-size: 8.0pt;">
  •   Launching and scaling an e-commerce business in a traditional bricks and mortar retail market
  •   Overcoming challenges from infrastructure to regulations
  •   Reaching your customers through better understanding of customer data
  •   What is the full growth potential for e-commerce in Thailand? 
Nuttaporn Voonklinhom, Head of Innovation, Central Group 
Henning Biskopsto, CEO & Founder, Go Tasty
Alexander Felde, Managing Director, Foodpanda Thailand
Pawoot Pongvitayapanu, CEO and Founder, Tarad
Feb 516:05
Conference pass

How to enrich merchandising attributes and re-imagine stores as consumer magnets

Seamless Retail
    style="font-size: 8.0pt;">
  • How companies are using technology to enhance    the customer experience.
  • How data-driven marketing is a key priority for retailers and the ways in which retailers are adopting a more data-driven approach.
  • How offline retailers can successfully contend with online price-comparison being so easy 
Gen Lehn, Regional Business Development Director, INDO+SUISSE
Charnchai Mahantakhun, Managing Director, Jaguar Land Rover Thailand
Feb 517:00
Conference pass

National Payment System: A case study from India

Keynotes
  • The evolution of the digital payments landscape in India
  • The impacts of demonetization on payments, e-commerce and retail
  • Learnings from a National payments ecosystem
Abhishant Pant, Founder, Cashless Journey

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Feb 609:10
Conference pass

National E-Commerce Strategy in Thailand

Keynotes
Surangkana Wayuparb, CEO, Electronic Transactions Development Agency
Feb 609:40
Conference pass

Modernising Philippine retail for the digital age

Keynotes
  • The growing importance of online platforms for retailing in the Philippines
  • How will the growing omnichannel revolution affect the retail industry in the Philippines
  • Building new loyalty capabilities and strategic partnerships with winning consumers
Jose Victor Paterno, President and CEO, 7-Eleven Philippines
Feb 613:20
Conference pass

C2C: The importance of trust in the next frontier of mobile payments

Seamless Payments
  • Millennials: Serving the heightened expectation of the most connected and demanding consumer
  • Methods to increase consumer trust such as greater ease of use
  • Moving beyond social transactions and looking at the future of mobile payments
Feb 613:20
Conference pass

Chat apps and the rise of social commerce

Seamless E-Commerce
  • The future of conversational commerce and chat apps in Thailand, moving beyond non-scalability issues
  • Challenges in building conversational commerce
  • The role of chat apps as an integrated part of the wider customer journey
     
Julien Chalte, Head of E-commerce, LINE Thailand
Feb 613:20
Conference pass

Combining retail and lifestyle: are destination malls the future?

Seamless Retail
  • Why is retail still growing despite the rise of e-commerce services?
  • Meeting the customer need for unique, personal, physical retail experiences
  • Providing a one-stop shop for retail and entertainment that can’t be achieved through online shopping
Feb 613:40
Conference pass

Biometrics and the future of front-end payment security

Seamless Payments
  • The impact of evolving consumer technology on the uptake of biometrics
  • No second chances: the critical challenge of securing biometric data
  • Overcoming the challenges of driving user adoption through consumer education
Feb 613:40
Conference pass

How to engage your audience effectively through social channels: marketing, technology and management

Seamless E-Commerce
  • Building a powerful online image to attract new clients
  • Helping brands target buyers in a more interpersonal and holistic fashion
  • Aligning website design and interface with retail metrics for top customer service and merchandising
Feb 614:00
Conference pass

Cyber security: Safeguarding against fraudulent activity

Seamless Payments
    pan style="font-size: 8.0pt;">
  •   Solutions to enhance security and confidentiality
  •   From “pay-and-chase” to “predict and prevent” through analytics application
  •   Lessons learned from other markets  
Shoukat Bizinjo, Senior Joint Director, State Bank Of Pakistan Central Bank
Feb 614:00
Conference pass

Mobile first: why the future for Thailand is social and mobile commerce

Seamless E-Commerce
    style="font-size: 8.0pt;">
  •   Advantages and challenges for the development of m-commerce in Thailand
  •   The power of sign-ups: creative ways to encourage customer account creation
  •   Contextual data and the power of real-time site personalisation
  • The growth of social commerce 
Caspar Bo, Founder & CEO, Chilindo Company Limited
Samir Cherro, Co-founder & CEO, GoWabi
Feb 614:00
Conference pass

The critical role of the luxury market in the future of retail

Seamless Retail
Gen Lehn, Regional Business Development Director, INDO+SUISSE
Feb 615:00
Conference pass

The fintech driven transformation of the digital payment ecosystem

Seamless Payments
  • The opportunity for fintech and banking partnerships through effective API implementation
  • The challenge and opportunity of banking APIs to allow greater integration with fintech solutions
  • The challenge of safeguarding consumer data in a banking API driven ecosystem
Sam Tanskul, Managing Director, Krungsri Finnovate
Feb 615:00
Conference pass

Driving higher perceived value with multiple pricing strategies

Seamless Retail
  • What are underlying needs and variables that customers are willing to pay for?
  • Commonalities and differences between market segments that affect customer willingness to pay
  • Balancing short term profitability with long term sustainability through pricing strategies
Feb 615:00
Conference pass

Exploring the opportunities for Thailand's merchants across the border

Seamless E-Commerce
Ankiti Bose, Co Founder and CEO, Zilingo
Feb 615:20
Conference pass

Creating an innovation culture

Seamless Payments
  • Collaborating with others to bring in new perspectives
  • Embracing and learning from failure
  • Overcoming challenges: How can technology solve fundamental challenges?
Pun-Arj Chairatana, Director, National Innovation Agency
Feb 615:20
Conference pass

Best practice retail optimisation for in-store marketing and merchandising

Seamless Retail
  • Are next generation store experiences effectively capturing engagement and changing shopping patterns?
  • What pricing tactics can retailers use to influence consumer purchases?
  • How beacon and geofencing enhances the consumer journey experience?
Feb 615:20
Conference pass

Accelerating the cross border e-commerce economy through better logistic capabilities

Seamless E-Commerce
  • Understanding cross border shopper demographics and market differentiators
  • One size fits all: does a cross border strategy trumps localised approaches?
  • Understanding government regulation to ensure cross border trade is successful
Pulsiya Varithikullapong, Interim Country Manager, Ezbuy
Feb 615:40
Conference pass

APIs and the future of fintech/financial institution in the payments sector

Seamless Payments
  • Streamlining payments experiences for the consumer through 3rd party APIs
  • The challenge and opportunity of banking APIs to allow greater integration with fintech solutions
  • The challenge of safeguarding consumer data in a banking API driven ecosystem
Akaradej Disyadej, Managing Director, Thai Fintech Association
Shoukat Bizinjo, Senior Joint Director, State Bank Of Pakistan Central Bank
Feb 615:40
Conference pass

Panel: Product pricing in omni-channel retail: What retailers need to do to maintain pricing power and keep customers spending

Seamless Retail
  • Should you price yourself equal to your competitors? If so, how do you track what they charge?
  • Should online and offline prices be the same?
  • Can brick & mortar stores adopt dynamic pricing? If so, how?
Feb 615:40
Conference pass

A guide to overcoming the challenges of cultural nuances when expanding into local markets

Seamless E-Commerce
  • Why have many international brands failed to successfully launch in Asia?
  • Similarly, why have so many Asian brands failed in Western market?
  • What can retailers do to grasp cultural nuance without burning too much money?
  • How can a retailer localise its product selection?
  • How can local partnerships help to achieve a deep level of cultural understanding?
Moderator: Mameaw Sapprasert, Associate Director, 500 Startups
Gerald Lim, Director of Digital Business, Minor International Public Co
Sherill Ramos Quintana, President, Oryspa Spa Solutions Inc.
Feb 616:30
Conference pass

Assessing the untapped business opportunities for blockchain in Mekong area

Seamless Payments
  • The business and start up landscape in Thailand
  • How Blockchain can fit in the Thai landscape
  • Factors holding back Blockchain in Thailand and the challenges to stakeholders
  • The vision for the future: regulated applications and the open innovation model
Nicole Nguyen, Head of Marketing, Infinity Blockchain Labs
Feb 616:30
Conference pass

Click & collect and O2O: how to remain relevant in the age of customer first

Seamless E-Commerce
    style="font-size: 8.0pt;">
  • Is click and collect the saviour of retail?
  • Why click & collect is the future for convenience shopping
  • Challenges presented by click & collect
  • How will O2O customer trends impact core retail investment decision making?
  • How to combine offline and online in an efficient way 
Feb 616:30
Conference pass

Retail distributors in Thailand: redefining the business model

Seamless Retail
  • Assessing the longevity of new business models facing modern retailers
  • Maintaining a holistic approach to change: ensuring an internal workflow cohesion and alignment
  • How can retailers continue to compete effectively without opening themselves to too much risk?
Bounthay Khammanyvong, Country Manager, Honestbee
Feb 616:50
Conference pass

How will greater regulation impact Blockchain in Thailand?

Seamless Payments
  • Implementing legitimacy and credibility for virtual currencies  - Combating money laundering, corruption and terrorism
  • How would increase regulation affect new entrants to the virtual currency market?
  • Developing products and services for greater financial inclusion in Thailand
Feb 616:50
Conference pass

The challenge of cash management in a rural setting

Seamless E-Commerce
  • Physical security solutions to overcome the risk of cash management in rural locations
  • How can logistics providers better leverage financial technology to overcome the cash challenge?
  • Collaboration between merchant, logistics partner and bank to drive the adoption of e-payments
Feb 616:50
Conference pass

Evaluating 3PL strategies to reduce lead times, improve reliability and enhance visibility

Seamless Retail
  • Revising order cycles/lead time quantities by improving forecasting
  • Centralising your inventory: reducing the value of SKU counts
  • Reduce variability of demand and supply by aligning metrics
Carlos Francais, Country Operations Manager, Lazada Thailand
Feb 617:10
Conference pass

Is blockchain the remedy to the issues facing cross-border payments?

Seamless Payments
  • Where are things currently with cross border payments?
  • How does blockchain (public or private) solve many of the problems we're seeing?
  • What needs to happen for blockchain to be more impactful in this area?
  • How can regulators best support private sector blockchain innovation
Nicole Nguyen, Head of Marketing, Infinity Blockchain Labs
Feb 617:10
Conference pass

The effect of e-commerce on the future of logistics

Seamless E-Commerce
    style="font-size: 8.0pt;">
  • Overcoming challenges in infrastructure, rural locations and cash on delivery
  • The need for speed: customer expectations for instant delivery
  • What does the future of delivery look like for Thai shoppers? 
Moderator: Mameaw Sapprasert, Associate Director, 500 Startups
David Jou, Founder, Pomelo Fashion
Rumi Guho, Founder, Bowr
Feb 617:10
Conference pass

Does the rise of omni-channel require a complete rethink of supply chain design?

Seamless Retail
  • The fundamental problems with single supply chains serving multiple channels
  • Inventory rich, liquidity poor: The challenge of demand uncertainty in the supply chain
  • How does click & collect further complicate supply chain design
  • Is visibility of supply chain operations across channels possible?
last published: 13/Dec/17 03:35 GMT

 

 

 

 

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