Hani Masgidi | Group CRM Manager
A.W. Rostamani Group | United Arab Emirates

Hani Masgidi, Group CRM Manager, A.W. Rostamani Group

Head of GCMU-AWR Holdings, one of the umbrella company of the A.W. Rostamani Group, which is among the most highly respected conglomerates in the Middle East. 

Hani has accomplished a professional and successful career spanning 18 years, managing diverse functions for reputed organizations such as Etisalat and Nakheel.  A keen planner & implementer, demonstrated abilities in devising marketing & customer retention strategies and accelerating the business growth. 

His expertise in tapping prospects, analyzing their requirements, rendering guidance to the clients and negotiating commercial terms for the orders and proficiency in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters earned him his current association as the Head of Customer Management Unit with A. W. Rostamani Holding Group, Dubai, which is among the most highly respected conglomerates in the Middle East. Their portfolio of companies is responsible for managing well established multinational brands across several industries including automotive, real estate, interior design and IT. With over 1800 employees and net assets in excess of US1.5 Billion, the A W Rostamani Group’s success story is one of the most inspired in the region.


Seamless ME 2018 day 2 @ 14:40

Going straight to the source: direct to consumer

  •     Adapting to changing consumer behaviour and needs 
  •     Developing an agile supply chain to improve the customer experience 
  •     Addressing the increased complexity of selling D2C: more dynamic warehousing, varied transportation modes, volatile demand 
  •     Acquiring consumer data to tailor personalised shopping experiences   
  •     Embracing the opportunity for direct and authentic engagement with customers
  •     Evaluating new distribution and fulfilment models 

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