SEAMLESS AGENDA

 

MEET YOUR 2018 GURU SPEAKERS

Ronaldo Mouchawar  CEO  Souq.com
Ronaldo Mouchawar
CEO
Souq
Faraz Khalid, CEO, Noon
Faraz Khalid
CEO
Noon
JEFF BANDMAN CEO, Bandman Advisors, Former Fintech Advisor, U.S. Commodity Futures Trading Commission, Founding Director, LabCFTC
Jeff Bandman
CEO
Bandman Advisors
 
JOHN BIGGS, EAST COAST EDITOR, TECHCRUNCH
John Biggs
East Coast Editor
TechCrunch
JON MATONIS, EXECUTIVE DIRECTOR AND BOARD DIRECTOR, BITCOIN FOUNDATION
 
​Jon Matonis
Executive Director & Board Director
Bitcoin Foundation
Martin Newman, Executive Chairman, Practicology
Martin Newman
 Executive Chairman
  Practicology
 
Ahmed Galal Ismail CRO Majid Al Futtaim Ventures
Ahmed Galal Ismail
CEO
Majid Al Futtaim Ventures
NIKOLAY STORONSKY CEO & Founder Revolut
Nikolay Storonsky
CEO & Founder
Revolut
Paul Coby, CIO, John Lewis Partnership
Paul Coby
CIO
John Lewis Partnership
BRIAN FORDE Founder, MIT Digital Currency Initiative, Former senior advisor for Mobile and Data Innovation, White House
Roberto Mancone
Chief Operating Officer
We.Trade Innovation DAC
SHIVANI SIROYA CEO & Founder Tala
 
​Shivani Siroya
CEO & Founder
Tala
Ramesh Cidambi, COO, Dubai Duty Free
Ramesh Cidamdi
COO
Dubai Duty Free

 

Click one of the stream topics to filter the agenda to what interests you

 

Dubai, 15 - 16 April 2018

Schedule

Create your personal agenda –check the favourite icon

Apr 1509:00
Conference pass

PANEL Regulatory sandboxes: measuring success

Payments & Fintech Stream 1 (Location: Conference 1)
  • Technology is global… regulation is local
  • How are regulatory sandboxes aiding experimentation?
  • Accelerating innovation for regional fintechs
  • Helping start-ups to scale and go beyond borders
  • Attracting VC interest
  • Promoting competition in regional fintech markets
Moderator: Sam Blatteis, Previous Google Head of Public Policy and Government Affairs GCC & CEO, The MENA Tech BriefUnited Arab Emirates
Hadyah M Fathalla, Executive Director, C5 CapitalBahrain
Wai Lum Kwok, Capital Markets Executive Director, Abu Dhabi Global Market SquareUnited Arab Emirates
Khalid Saad, CEO, Bahrain Fintech BayBahrain
Apr 1509:00
Conference pass

The road and race to voice payments

Payments & Fintech Stream 2 (Location: Conference 2)
  • Preparing for the explosion of voice-enabled devices
  • Ushering customers into the voice payments future with digital assistants
  • Enabling commerce with voice payments and conversational interfaces
  • Delivering detailed, contextual, and highly personalised responses
  • Reinforcing security and offering multichannel support
  • Anticipating new payments providers as P2P through voice takes shape
Amit Goel, Co-Founder And Chief Curator, MEDICIUnited States
Apr 1509:00
Conference pass

PANEL Mobile payments: where do we really stand?

Payments & Fintech Stream 3 (Location: Conference 3)
  • What are the barriers to mainstream adoption?
  • Is the wallet and payment industry headed towards consolidation?
  • Providing consumers a reason to register and use a service
  • What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  • Using mobile payments as the catalyst for a better commerce experience
  • Is mobile payment infrastructure up to scratch?
  • Do consumers still have security concerns?
Apr 1509:00
Conference pass

PANEL Differentiating delivery: Surprising and delighting your customers

Ecommerce Stream 1 (Location: Keynote Conference)
  • Evaluating what we can learn from the ecommerce giants
  • Understanding opportunities for innovation in fulfilment and logistics
  • Localising globally with geo-located payment systems
  • Creating a ‘prime–like’ shopping experience for all
Apr 1509:00
Conference pass

PANEL Personalising product discovery

Ecommerce Stream 2 (Location: Conference 4)
  • Connecting shoppers to products they are most likely to buy
  • Marrying deeper personalisation with retargeting for a higher conversion rate
  • Understanding the intentions of customers
  • Optimising secondary product discovery: the key to upselling
  • Capturing relevant website traffic data and measuring the right metrics
Apr 1509:00
Conference pass

PANEL Developing a truly omnichannel strategy

Retail Stream (Location: Conference 5)
  • Driving customers to purchase online
  • Overcoming the pricing dilemma: discounting goods while maintaining the bottom line
  • Building a true picture of your customer: every consumer and every purchase is unique
  • Meeting consumers’ escalating expectations of convenience, choice, price and experience
  • Bringing the online experience offline
Mohammad Sajjad Bhojani, Director of Digital and OmniChannel, ExtraSaudi Arabia
Khaled Adawi, Director – Arabian Peninsula, Proctor and GambleUnited Arab Emirates
Apr 1509:20
Conference pass

AI in finance: the last mile in efficiency

Payments & Fintech Stream 2 (Location: Conference 2)
Thomas Buemsen, Managing Director- MIddle East, Dorsum Zrt.Hungary
Apr 1509:20
Conference pass

Driving ecommerce with AI

Ecommerce Stream 2 (Location: Conference 4)
Apr 1509:20
Conference pass

Reinventing the customer experience with analytics

Retail Stream (Location: Conference 5)
  • How Majid Al Futtaim Ventures is harnessing data, customer behaviours and insights to enhance the customer experience
  • Using data analytics and constant customer feedback to continuously innovate
  • How focusing on improving the employee experience correlates to improving the customer experience
Apr 1509:30
Conference pass

Unleashing the potential of fintech to transform banking business

Payments & Fintech Stream 1 (Location: Conference 1)
  • Advancing collaboration between banks and fintechs
  • Transforming the cost of customer acquisition in financial services
  • Reducing the barriers to cross-border business
  • Implementing cutting-edge technology in large, legacy organisations
  • Accelerating mass consumer adoption and significant market traction
Andreas Skopal, MENA Financial Services Digital Advisory Leader, EYUnited Arab Emirates
Apr 1509:30
Conference pass

Ecommerce cross-border trade strategies for growth

Ecommerce Stream 1 (Location: Keynote Conference)
Apr 1509:40
Conference pass

Like magic, payments disappear

Payments & Fintech Stream 1 (Location: Conference 1)
  • Developing payments that disappear into the broader transaction experience
  • Replacing consumers with automated machines that transact on their behalf
  • Making payments a more integrated, intuitive part of the user experience
  • Developing “hands free” authentication
  • Reducing costs and driving customer retention with loyalty rewards
  • Introducing new business models, new partnerships and ways to create and articulate value
Suresh Raja Gopalan, President of Products & Business, F.S.S. TechnologiesIndia
Apr 1509:40
Conference pass

Driving and converting mobile traffic

Ecommerce Stream 2 (Location: Conference 4)
  • Understanding why your mobile conversion rate is low
  • Making mobile work for you
  • Deriving actionable insights
  • Mobile optimisation case study
Johann Van Tonder, Author, Ecommerce Website OptimizationSouth Africa
Apr 1509:40
Conference pass

The path to achieving $3 billion in sales: Dubai Duty Free case study

Retail Stream (Location: Conference 5)
  • Navigating a challenging global environment
  • Innovating duty free to compete with the traditional retail market
  • Consistently exceeding customer expectations
  • Overcoming global and regional pricing pressure
Apr 1509:50
Conference pass

Peer to Peer: A New Frontier

Payments & Fintech Stream 1 (Location: Conference 1)
  • Global perspective on peer to peer lending
  • Analysing alternative credit for SME’s
  • Alternative investor asset class
  • The Financial Ecosystem: Synergies and cooperation
  • Regional opportunity: regulation, growth and development
Craig Moore, Founder & Chief Executive Officer, Beehive UAEUnited Arab Emirates
Apr 1509:50
Conference pass

Mobile order ahead: the starring role of payments

Payments & Fintech Stream 3 (Location: Conference 3)
  • Enabling customers to order and pay ahead of time
  • Solving multiple problems with one solution: a time problem as well as a payment problem
  • Upping customer spending
  • Helping operators gain new customers
  • Embedding payments into the experience making it appealing and frictionless for the consumer
Craig Buchan, Founder & CEO, QpalUnited Kingdom
Apr 1509:50
Conference pass

How to win the cross-border battle in the MENA region

Ecommerce Stream 1 (Location: Keynote Conference)
  • Tapping cross-border e-commerce market opportunities in MENA region
  • Evolving requirements of cross-border ecommerce customers in MENA: more than just fast delivery
  • The role of trade regulations, transit time, clearance, moving dangerous goods in cross-border trade and ecommerce
  • Challenges arising out of cross border eCommerce
  • How to build the optimal ecommerce logistic & fulfillment solutions and strategy for growing cross-border ecommerce business in the emerging markets
Apr 1510:00
Conference pass

AI challenge: from technology to strategy

Payments & Fintech Stream 2 (Location: Conference 2)
  • The four approaches of AI - thinking humanly, thinking rationally, acting humanly and acting rationally
  • Governments and companies: the benefits of conversion of physical business into digitally agile operations
  • Strategy: how to gain experience of ai capabilities, and what business value it delivers
Marcelo Kekligian, MENA Digital, Analytics, Cyber and Innovation Leader, EYUnited Arab Emirates
Apr 1510:00
Conference pass

Marketer + AI: the power of prediction in marketing

Ecommerce Stream 2 (Location: Conference 4)
  • Mimicking in-store experiences online
  • How does AI help us predict customer behaviour?
  • How do marketers use predictive segmentation to drive revenue?
  • How will AI shape the future of customer experiences?
Apr 1510:10
Conference pass

Saudi Arabia: advancing payments in a fintech world

Payments & Fintech Stream 1 (Location: Conference 1)
Apr 1510:10
Conference pass

Mobile payments – a profitable business?

Payments & Fintech Stream 3 (Location: Conference 3)
  • How to build a sustainable monetization strategy
  • Wallets: a gateway to holistic digital ecosystem
  • Data monetization: a realistic scenario or wishful thinking?
Martin Janzen, Senior Director, Simon-Kucher & Partners FZ-LLCUnited Arab Emirates
Apr 1510:10
Conference pass

The race to automate: increasing efficiency with data driven and robotic warehousing solutions

Ecommerce Stream 1 (Location: Keynote Conference)
  • Fast and accurate delivery of orders to ensure customer satisfaction and recurring business
  • Driving personalisation: increasing number of articles, value-add services and availability of products in different sales channels
  • Employee and warehouse productivity: use of robots to cater with high pick volumes to free up man hours
  • Cost of inventory: high availability of returns for resale and increase storage density
  • Software as a key driver for logistics automation
Apr 1510:20
Conference pass

Digitising and automating back end systems

Payments & Fintech Stream 2 (Location: Conference 2)
  • Opening your systems
  • Reworking your IT architecture and systems
  • Automating end-to-end processes, digitising work flows
  • Using multiple integration technologies and approaches
  • Adapt / review some of your processes
  • Focus on customer needs rather than on your existing system capabilities
Sebastien Slim, Head of Marketing, Hightech Payment SystemsUnited Arab Emirates
Apr 1510:20
Conference pass

Taking an outside-in view on what customers want and need: Careem Case Study

Ecommerce Stream 2 (Location: Conference 4)
Apr 1510:20
Conference pass

Pushing the boundaries with location based marketing

Retail Stream (Location: Conference 5)
  • Delivering personalised, dynamic content across all digital channels
  • Adopting location-aware interactive marketing: mobile in-store concierge
  • Offering meaningful connections to consumers in mobile moments that matter the most
  • Looking beyond the beacon with geo-fencing, in-store WIFI, RFID and cross-channel attribution
  • Creating a 360 degree view of the consumer journey
Apr 1511:20
Conference pass

KEYNOTE The Arab Digital Economy

Keynotes
HE Dr. Ali M. Al-Khouri, Chairman, Arab Federation of e-CommerceUnited Arab Emirates
Apr 1511:35
Conference pass

KEYNOTE AI, robotics, blockchain… defining the technologies of our future of industry

Keynotes
Greg Williams, Editor -In-Chief, WiredUnited Kingdom
Apr 1511:55
Conference pass

KEYNOTE Converging online and offline commerce

Keynotes
Paul Coby, CIO, John Lewis PartnershipUnited Kingdom
Apr 1512:15
Conference pass

KEYNOTE INTERVIEW Building the region's entrepreneurial ecosystem

Keynotes
Apr 1512:35
Conference pass

Welcome to the future of business: Dubai Commercity

Keynotes
Abdulaziz Al Hammadi, Head of Marketing, Dubai CommerCityUnited Arab Emirates
Apr 1514:00
Conference pass

The convergence of exponential technologies: Blockchain, AI, and IoT are changing the financial industry

Payments & Fintech Stream 1 (Location: Conference 1)
  • Leveraging AI to engage and connect better with customers
  • Utilising intelligent digital assistants to amplify customer service
  • Offering machine-driven conversational capabilities 24/7
  • Engaging with customers cost effectively
  • Measuring customer sentiment by providing invaluable customer understanding
  • Improving customer retention, revenue and profitability
Roberto Mancone, COO, we.trade Innovation DACIreland
Apr 1514:00
Conference pass

Interview Invisible payments: the cornerstone of seamless experience

Payments & Fintech Stream 2 (Location: Conference 2)
  • Deemphasising the transactional piece of commerce and enhancing the quality of the overall experience
  • Making payments a more integrated, intuitive part of the user experience
  • Removing as many pain points as possible no matter the location of the user
  • Limiting human intervention involving financial transactions
  • What can issuers do to improve the experience?
  • Understanding the dynamics of upcoming generations: expectations, identification and preferences
  • Securing payments that are embedded into the background experience
Interviewee: Pankaj Kundra, Head of Payments - RBG, Mashreqbank P.S.C.United Arab Emirates
Interviewee: Masood Khan, Director Contact Centre & Channels, RAKBANKUnited Arab Emirates
Apr 1514:00
Conference pass

PANEL B2B: Playing catch up to P2P innovation?

Payments & Fintech Stream 3 (Location: Conference 3)
  • Eroding the barriers preventing firms from digitising their B2B platforms
  • Advancing back-end innovation to become simpler and cheaper
  • Automating 100 percent of business payments
  • Developing the kind of user experience of consumer payments
Moderator: David Negedu, Senior Consultant, Simon-Kucher & Partners FZ-LLCUnited Arab Emirates
Ken Kruszka, CEO, SnapcheckUnited States
Hariraj Subramanian, Executive Director & Head of Cash Product, Gulf International BankUnited Arab Emirates
Apr 1514:00
Conference pass

Ecommerce welcome address

Ecommerce Stream 1 (Location: Keynote Conference)
Apr 1514:00
Conference pass

Getting personal: taking a truly localised approach

Ecommerce Stream 2 (Location: Conference 4)
  • Nurturing prospective customers through the purchasing funnel with the most relevant messaging
  • Adopting multiple localsed payment systems
  • Understanding the true intent and context of each visitor with behavioural tracking
  • Enriching your understanding of visitors by leveraging situational data
  • Creating powerful and effective personalised adverts with dynamic retargeting
Apr 1514:00
Conference pass

PANEL Creating an experiential, immersive retail experience

Retail Stream (Location: Conference 5)
  • Driving enhanced personalisation by combing human power with the power of robots
  • Using artificial intelligence to champion an agile, adaptable approach to customer service
  • Creating an immersive in-store experience that encourages repeat purchase and brand loyalty
  • Providing a constant flow of content with digital screens
  • Automating retail workflows with bots for increased efficiency
Apr 1514:05
Conference pass

Building loyal communities

Ecommerce Stream 1 (Location: Keynote Conference)
  • Creating and sustaining a deep emotional connection between brand and consumer
  • Identifying shared values among a core group of customers
  • Relentlessly pursuing community as a core business strategy
  • Fostering exclusivity among members and rewarding engagement in novel ways
Apr 1514:20
Conference pass

Fintechs: ahead in the AI game

Payments & Fintech Stream 1 (Location: Conference 1)
  • Using machine learning to improve both business operations and consumer-facing applications
  • Delivering immersive customer experience
  • Understanding payment habits
  • Assisting the consumer to create healthy spending habits
  • Speeding up back office processes
Justin Dickerson, Vice President & General Manager, Global Financial Services, DataRobotUnited States
Apr 1514:20
Conference pass

Wearables: a $100bn market in 2018?

Payments & Fintech Stream 2 (Location: Conference 2)
  • Developing more wearable products with payments functionalities
  • Embedding commerce capabilities into new devices
  • Utilising these devices as a catalyst for contactless adoption
  • Putting features in the users’ hands (or clothes, spectacles, etc)
  • Retrofitting existing wearables for contactless products rather than selling a dedicated payment device
  • How can devices becomes commerce-enabled
  • Examining the impact of connected, wearable payments on key stakeholders
  • Using wearables for people who have no access to bank accounts
Apr 1514:20
Conference pass

Commercial payments: developing a more holistic approach

Payments & Fintech Stream 3 (Location: Conference 3)
  • Optimising the last mile revenue stream
  • Allowing an interaction model with the supplier
  • Better understanding needs and delivering the payment method that suits those needs the best
  • Debating ACH and virtual cards v’s cheque
  • How will mobile be used in workflow approval standpoints?
  • Approving pending invoices and payments while people are on the move
  • Delivering one seamless, global experience to multinational companies from a technology platform standpoint
  • Including data, analytics, reporting and workflow approval to streamline global commercial payments
Ken Kruszka, CEO, SnapcheckUnited States
Apr 1514:20
Conference pass

UX: putting the customer at the heart of your DNA:

Ecommerce Stream 2 (Location: Conference 4)
  • Understanding customer needs and translating them into your product & services
  • Providing guidance to your customer every step of the way
  • Creating exciting journeys for your consumers
  • Promoting cross-departmental focus on customer needs
Apr 1514:20
Conference pass

Driving business efficiency with Robotics Process Automation (RPA)Robotics Process Automation (RPA) to drive business efficiency

Retail Stream (Location: Conference 5)
  • RPA, a disruptive technology playing an important role in driving efficiency and cost rationalization
  • The benefits of robotics process automation
  • The rationale for implementing Robotic Process Automation
  • Prepare your organisation for this massive change in the way we work (case study demonstration)
Apr 1514:25
Conference pass

PANEL Demystifying influencer marketing

Ecommerce Stream 1 (Location: Keynote Conference)
  • Connecting with Millennials and Generation Z who have specific interests, wants and needs
  • Giving your brand a voice across all channels: scaling your social media exposure
  • Delivering true, authentic engagement via real experiences
  • Moving beyond vanity metrics: tracking performance and attributing sales
  • Viewing influencer marketing as a strategic pillar for your organisation: from content to customer retention to employee advocacy
Apr 1514:40
Conference pass

PANEL: The challenger bank battlefield: a constantly evolving space

Payments & Fintech Stream 1 (Location: Conference 1)
  • Potential paths of evolution in a crowded marketplace
  • How consolidation, acquisition and partnerships are affecting the market
  • Increasing pressures to strike deals
  • Adding and eliminating features to achieve the right balance of customer centricity and scalability
  • Providing new set of products and offerings that are highly digital and highly personalised
Moderator: Sridhar Iyer, Head of Marketing and NEO Bank, MashreqUnited Arab Emirates
Moderator: Malikkhan Kotadia, Co- Founder, Chief Mentor & CEO, FinlabSingapore
Amro AlQubaisi, Founder and MD, Hayya "Let's Go"United Arab Emirates
Walid Nagy, General Manager, Retail Banking, National Bank of KuwaitEgypt
Apr 1514:40
Conference pass

Virtual and augmented reality: payments, content and the virtual beyond

Payments & Fintech Stream 2 (Location: Conference 2)
  • Creating immersive, emotional experiences
  • Harnessing the power of VT to provide solutions for immersive content
  • Monetising immersive content
Apr 1514:40
Conference pass

Blockchain: dramatically streamlining international B2B payments

Payments & Fintech Stream 3 (Location: Conference 3)
  • Creating an entirely new network for B2B payments
  • Producing data that is synchronised, replicated and shared securely
  • Utilising the blockchain to cross geographies, banks and computer systems
  • Allowing money to move quickly from point A to point B without a bank or middleman
  • Reducing the very high costs banks charge
Salman Amjad, Executive Manager- Head of Payments, Al-Rajhi BankSaudi Arabia
Apr 1514:40
Conference pass

Case study: starting a digital low fare airline in Saudi Arabia

Ecommerce Stream 2 (Location: Conference 4)
  • Saudi Arabia: the market potential for e-commerce
  • Start up: flyadeal challenges and how we addressed them
  • Building an e-commerce platform – our approach
  • Growth: challenges and opportunities
Apr 1514:40
Conference pass

Reinventing retail: the store fit-out of the future

Retail Stream (Location: Conference 5)
Apr 1514:50
Conference pass

Can seamless but secure experiences for IoT Payments co-exist?

Payments & Fintech Stream 2 (Location: Conference 2)
  • Are customers prioritising security over experience?
  • What is the right level of security for IoT Payments ?
  • Designing IoT enablement solutions
  • What will the ideal solution look like?
  • Can it be deployed at scale?
  • What will be the impact on the merchant?
  • How can merchants minimise friction with their customers?
  • What are the new models and technologies making waves in the industry
Ursula Schilling, Director of Business Development, Infineon Technologies AgGermany
Apr 1514:50
Conference pass

Real-time payments in the Middle East: making the most of the opportunity

Payments & Fintech Stream 3 (Location: Conference 3)
  • Understand real time payments and how they will affect banking in the Middle East?
  • Utilising the most promising value-added services
  • What are the implications for a tactical Vs strategic implementation of real-time
  • How does real-time impact cross border strategy?
Dean Wallace, Senior Principal Product Manager - Transaction Banking and Immediate Payments, ACI WorldwideUnited States
Apr 1514:55
Conference pass

Scaling true personalisation with AI marketing

Ecommerce Stream 1 (Location: Keynote Conference)
  • Recognising the power of AI: saving time and resources
  • Fulfilling the vision of true 1:1 marketing
  • Bridging the gap between data and personalised customer experiences
Apr 1515:00
Conference pass

Competing against an army of fintechs

Payments & Fintech Stream 1 (Location: Conference 1)
  • Can banks out-compete the disruptors?
  • Enabling the incubation and growth of an in-house start-up
  • Creating a better customer experience through truly customer-friendly design
  • Creating a distinct competitive advantage
Jayash Patel, Head of Retail Strategy, Emirates NBD PJSCUnited Arab Emirates
Apr 1515:00
Conference pass

CIO PANEL: Enabling and fostering innovation with advanced analytics

Payments & Fintech Stream 3 (Location: Conference 3)
  • Supporting agility by empowering people and operations
  • Utilising data that makes a difference
  • Providing data that is timely and accurate
  • Enabling rapid insights into what might happen and reacting accordingly
  • Leveraging a comprehensive, open, cloud-based platform for data and analytics
  • Moving with market-changing speed, accelerating insight, delighting customers and transforming organisations
Apr 1515:00
Conference pass

PANEL Planet of the apps

Ecommerce Stream 2 (Location: Conference 4)
  • Delivering better quality, more personal mobile experiences
  • Will apps become the integral part of a mobile first strategy?
  • Creating a seamless experience with in-app purchasing
  • Mobile app vs mobile site in the battle for user retention
Apr 1515:00
Conference pass

Developing an omnichannel ecosystem to deliver seamless CX

Retail Stream (Location: Conference 5)
João Vieira, Head of External Transformation, Chalhoub GroupUnited Arab Emirates
Apr 1515:15
Conference pass

Accepting online payments: no mobile app, no website

Ecommerce Stream 1 (Location: Keynote Conference)
Janti Abdallah, General Manager, STS PayOneUnited Arab Emirates
Apr 1515:15
Conference pass

Transforming customer experience with humanoid robots: Pepper

Retail Stream (Location: Conference 5)
Nicolas Boudot, VP Business & Marketing Director, SoftBank Robotics Europe, Softbank RoboticsFrance
Apr 1515:20
Conference pass

PANEL: Boosting digital banking in MENA

Payments & Fintech Stream 1 (Location: Conference 1)
  • Enriching the offering and navigating the digital needs of specific population segments
  • Catering to a young, dynamic, highly educated and fast growing population
  • Leveraging alternative channels to offer core banking products
  • Adopting innovative solutions to increase efficiency
  • Leverage the supporting governance structure
  • Utilising the appetite to invest in digital
  • Innovating both classic and Islamic banking functions alike to create powerful new digital Islamic banking products
  • Taking a proactive approach to collaborating with fintechs
Abdulla A. Al Tuwaijri, Deputy CEO, Boubyan BankKuwait
Philip King, Head of Retail, UAE, Abu Dhabi Islamic BankUnited Arab Emirates
Aref Al-Ramli, SVP, Head Of Digital Banking & Innovation, Mashreq BankUnited Arab Emirates
Gurcan Altiparmak, VP Sales ME Africa, IDEMIASouth Africa
Apr 1515:20
Conference pass

The next evolution of the sharing economy

Payments & Fintech Stream 2 (Location: Conference 2)
  • Prepping payments for a $335 billion industry by 2025
  • Offering a seamless checkout experience, be it invisible, one click or in-app
  • Utilsing data to create more personalised experiences across the sharing economy
  • Localising payments in regional markets
Craig McDonald, Co Founder Chief Executive Officer, YallaParking Internet FZUnited Arab Emirates
Apr 1515:30
Conference pass

Glimpsing into the future of urban mobility

Ecommerce Stream 2 (Location: Conference 4)
  • Examining how technology has changed the way we commute every day
  • The future of mobility in cities
  • Outlining Ubers future vision
  • What does this mean for ecommerce?
Apr 1515:30
Conference pass

Exceeding your clients expectations

Retail Stream (Location: Conference 5)
  • Transforming how companies personalise their products
  • Understanding how consumers are creating their own customer journey: traversing multiple chains
  • How to deal with changing expectations
Apr 1515:35
Conference pass

Case study: Marrying mobile payments with loyalty

Ecommerce Stream 1 (Location: Keynote Conference)
  • Leveraging mobile loyalty features to enhance the customer experience
  • Gleaning insightful data on consumer behaviour
  • Tapping, swiping, clicking: offering faster and more secure payment methods
  • Driving customer convenience and engagement: becoming an integral part of their everyday lives
Apr 1515:40
Conference pass

PANEL: Collaboration as the key to financial inclusion

Payments & Fintech Stream 2 (Location: Conference 2)
  • Disaggregation of the value chain: new players, non-banks and non-MNOs offering financial products and services directly to customers
  • Opening of platforms and APIs enabling new applications to be built on top of pre-existing products
  • Capitalising on existing customer base v finding a new customer segment
  • Customisation: better data collection and analytics to inform more accurate customer segmentation
  • Presenting safe and useful services that are attractive to and accessible by the unbanked
  • Promoting financial literacy and encouraging the use of digital financial services
  • Supporting fintechs to allow experimentation
Moderator: Hariprasad Pichai, Principal, Arthur D LittleUnited Arab Emirates
Shiraz Ali, Director - Frictionless Payments, Arab Financial Services Company B.S.CBahrain
Erwin Wiss, Chief Risk Officer, African Development BankTunisia
Ramana Kumar, SVP & Head of Payments, First Abu Dhabi BankUnited Arab Emirates
Michele Grosso, Founder & CEO, DemocranceUnited Arab Emirates
Chris Kabagambe, Managing Director, Top Finance BankUganda
Katharine Budd, Co-founder and CEO, NOW MoneyUnited Arab Emirates
Apr 1515:40
Conference pass

Prescriptive and behavioural analytics: progressing from predictive analytics

Payments & Fintech Stream 3 (Location: Conference 3)
  • Starting with the data, delving for deep insights and statistically significant relationships
  • Questioning conventional thinking about how to build, evaluate and implement analytics solutions
  • Making use of the insights revealed by predictive analytics and reacting based on findings
  • Analysing current data sets for patterns and evaluating the outcomes of the multiple scenarios
  • Predicting someone’s personality presents a clear opportunity for targeting advertising
  • Enabling marketers to segment audiences according to personality type rather than by age or gender
Jaques Venter, Founder and CEO, Bankroll.aiUnited Arab Emirates
Apr 1515:40
Conference pass

Redefining banking with advanced analytics

Payments & Fintech Stream 3 (Location: Conference 3)
  • Integrating analytics into areas ranging from customers and risk to finance, workforce, and supply chain
  • Developing analytic strengths that span the organisation
  • Harnessing both external and internal data from structured and unstructured sources
  • Countering shrinking customer base with machine-learning algorithms
  • Utilising advanced analytics to explore customer demographics and key characteristics
  • Discovering similarities in customers to create microsegmentsReserved for sponsor
Moderator: Syed Ata Hussain, Head of IT, BankislamiPakistan
Apr 1515:45
Conference pass

Owning the customer relationship and the power of data

Retail Stream (Location: Conference 5)
Apr 1515:50
Conference pass

Revitalising the on-boarding process

Payments & Fintech Stream 1 (Location: Conference 1)
  • Making on-boarding frictionless and flexible
  • Demonstrating speed, ease, security and convenience
  • Reducing new customer acquisition costs
  • Letting customers choose their own channel
  • Utilising facial recognition
  • Integrating live chat and video chat
  • Measuring customer satisfaction within the on boarding process
Apr 1515:50
Conference pass

Launching an inclusion business

Payments & Fintech Stream 2 (Location: Conference 2)
  • Ensuring that complex and regionally differing demands are met
  • Delivering on commercial objectives
  • Understanding the regulatory landscape
  • Plugging gaps in the ecosystem to achieve interoperabilityReserved for sponsor
Ray Brash, C.E.O - PrePay Solutions, Prepay Technologies LtdUnited Kingdom
Conference pass

1. How is real-time payments impacting the Middle East

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

1. Understanding users’ intent to enhance the online shopping experience - Waseem Afzal, GM of Transact, OMD Transact

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

2. Protecting digital identity in world of cyber threats

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

3. How will AI reinvent the payments ecosystem

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

4. Overcoming the barriers to mobile payments mainstream adoption

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

2. The next steps in regional ecommerce development: affiliate marketing & cross-border - Artem Rudyuk, Head of GCC and MENA Operations , admitad.com

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

5. Improving the end to end online payments experience for the consumer

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

3. Getting the price right: meeting the demands of today’s cost-conscious consumer Ayshwarya Chari, Managing Partner, Kidore.com

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

6. Prepaid roundtable

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

4. Demystifying the omnichannel hype: re-thinking retail to create delightful consumer journeys and true ROI Mukul Bafana, CEO, Arvind Internet

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

5. Making the retail experience smarter with a single view of the customer Soumya Chatterjee, CEO, Easyrewardz

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

7. Implementing biometric technologies

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

6. Is the creative and media planning landscape too fragmented to ensure optimal e-commerce? Rabih EL Khoury, Director, Agency Partnerships, DMS a Choueiri Group Brand

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

7. Harnessing the power of Free zones in support of e-commerce growth – Dubai Commercity Johnny Victor Malek, Marketing Consultant, Dubai Commercity Abdur Rahim Ghulam Nabi, Senior Advisor, Financ

Ecommerce Stream 1 (Location: Keynote Conference)
Apr 1517:00
Conference pass

Software as a City as a service: CommerCity

Keynotes
  • Applying agile engineering principles to build cities
Apr 1517:15
Conference pass

Keynote interview: Launching a game changing ecommerce platform

Keynotes

· Kick starting a new era of ecommerce in KSA

· Empowering the region’s youth to participate in the growing digital economy.

· Choosing the perfect partnerships

Moderator: Nick Vinckier, Chief Strategy Officer, Duval Union ConsultingUnited Arab Emirates
Apr 1517:35
Conference pass

Keynote: Driving the cashless future

Keynotes
  • Driving the trend towards a cashless lifestyle for consumers
  • Developing a lifestyle ‘super’ app, inclusive of all payments
  • Providing retailers with incentives to stop accepting cash
  • Ensuring interoperability between all alternative payment methods
Michael Rolph, Co-Founder And Chief Executive Officer, Yoyo WalletUnited Kingdom
Apr 1519:00
Conference pass

Seamless Awards 2018

Keynotes
The annual tech awards for the finance, retail and ecommerce industries.
The Seamless Awards identify and reward those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence and who will be the future stars of the industry.
The Seamless Awards is a prestigious evening event to be held in a 5* hotel in the heart of downtown Dubai and attended by banks, fintechs, etailers, retailers and governments from across the region.

Create your personal agenda –check the favourite icon

Apr 1609:00
Conference pass

Keynote: Creating a world-class omnichannel experience

Keynotes
  • Adapting bricks-and-mortar propositions to marry online and offline
  • Differentiating your business model from the ecommerce giants
  • Examining what it takes to become truly mobile-first
  • Meeting the heightened expectations of consumers
Apr 1609:00
Conference pass

Keynote: Scaling up and beyond borders

Payments & Fintech Stream 1 (Location: Conference 1)
  • How to cross borders as a fintech
  • Conducting regulatory analysis on a budget
  • Reducing barriers to entry
  • Sourcing partners in new markets
  • Balancing local operations with a global approach
  • Understanding compliance, new business landscapes, access to data, customer preferences and cultural nuances
  • Channeling localisation through a global framework of scalable principles
Zach Marks, Director of Partnerships and Product, TalaUnited States
Apr 1609:30
Conference pass

Achieving success in a widely distributed shopping environment

Keynotes
  • Understanding the changing shopping behaviour of mobile-first consumer
  • Restoring connections with ‘connected/disconnected’ consumers
  • Approaching ecommerce: from search to CRM
  • Creating value for both your distracted, dispersed customers and you
Apr 1609:30
Conference pass

Keynote Panel: A 360 degree perspective on the state of fintech

Payments & Fintech Stream 1 (Location: Conference 1)
  • Creating a flourishing fintech ecosystem
  • Attracting international talent, investors and businesses
  • Developing a hub as a brand
  • Collaborating globally between hubs to help fintechs scale
  • Striking the right balance with regional governments
  • Installing a regulatory sandbox to kick start innovation
Noor Sweid, Investments, Dubai HoldingUnited Arab Emirates
Kareem Abdel Aziz, Head of Fintech Investments, IFC (International Finance Corporation)United States
Rami El Dokany, CEO, Pride CapitalEgypt
Omeed Mehrinfar, Managing Partner, Plug and PlayUnited States
Karan Walia, Advisor, Tech London AdvocatesUnited Kingdom
Michael Dooijes, Co Founder and Managing Director, StartupbootcampNetherlands
Apr 1610:00
Conference pass

Keynote Putting artificial intelligence at the heart of everything

Keynotes
  • Exploring the innovations and developments in utilising AI: automating processes and driving efficiency
  • Enabling users to have more intuitive search experiences with natural language processing capability
  • Experimenting with AI and automated machine learning to revolutionise the customer experience
  • Building customer trust: why trust, transparency and ethics matter more than ever in the AI economy
Apr 1610:00
Conference pass

Exploring emerging use cases of the blockchain

Payments & Fintech Stream 2 (Location: Conference 2)
  • Navigating the emerging cross-industry opportunities offered by blockchain technology
  • Discussing future use cases including:
  • Tracking taxpayer money
  • Facilitating voting
  • Underpinning cloud storage platforms
  • Regulating global academia and healthcare
  • Automating and securingtrading, insurance and real estate
  • Making global supply chains transparent
Apr 1611:20
Conference pass

Cross-border payments: fintechs and banks – collaborating to win?

Payments & Fintech Stream 1 (Location: Conference 1)
  • Using open protocols to build an intraoperative cross border ecosystem
  • Forcing banks to realise that a Venmo-like experience is expected by consumers
  • Developing tech that suits both B2B and B2C transactions
  • Allowing international payments to be traced in real time utilising the blockchain
Sara Grinstead, Chief Innovation Officer, RAK BankUnited Arab Emirates
Apr 1611:20
Conference pass

Blockchain: the current state of play

Payments & Fintech Stream 2 (Location: Conference 2)
  • Assessing the global regulatory developments for virtual currencies and ICOs
  • How are regulators balancing compliance and innovation in virtual currencies?
  • Transitioning proof of concepts (POCs) into production use cases
  • Transparency, longevity, interoperability and support
  • Driving down costs for individuals and businesses
Apr 1611:20
Conference pass

Banking: driving digital identity transformation

Payments & Fintech Stream 3 (Location: Conference 3)
  • Driving consistency across multiple service channels to improve the user experience
  • Increasing trust and reducing fraud for consumers with mobile push capabilities
  • Delivering a much easier path to compliance for financial institutions
  • Pushing the industry to increase trust levels by associating biometrics with digital identity
MAHMOUD FAWZY A. GHANY YASSIN, HEAD OF CORPORATE DIGITAL CHANNELS MANAGEMEN, Commercial International BankEgypt
Apr 1611:20
Conference pass

PANEL Curating online marketplaces

Ecommerce Stream 1 (Location: Keynote Conference)
  • Gaining access to international markets through marketplaces
  • Increasing convenience: offering customers flexibility to browse and purchase products from multiple vendors in one transaction
  • Enhancing revenue opportunity with little risk
  • Utlising powerful product display tools: curating products to offer differentiation
  • Weighing up alternative business models: B2B vs B2C vs B2B2C
Apr 1611:20
Conference pass

PANEL Bridging the online and offline customer journey

Ecommerce Stream 2 (Location: Conference 4)
  • Mapping cross-channel customer journeys
  • Intercepting the consumer on their terms across the path to purchase
  • Getting creative with integration
  • Creating seamless omnichannel customer experiences
Moderator: Nick Vinckier, Chief Strategy Officer, Duval Union ConsultingUnited Arab Emirates
Jonty Sutton, CEO, REDBOX DIGITALUnited Kingdom
Atef Helmy, Senior Advisor MEA, OrangeEgypt
Apr 1611:20
Conference pass

Panel: Differentiate to innovate: marketing for the future mall

Retail Stream (Location: Conference 5)
  • Growing the mall as a lifestyle destination
  • Encouraging inside-out retail: extraordinary experiences that re-awaken all senses
  • Matching ecommerce convenience
  • Staying social: connecting with customers even when they aren’t at the mall
  • Exploring apps for a more immersive experience and way of collecting customer data
Apr 1611:40
Conference pass

PANEL Exploring emerging use cases of the blockchain

Payments & Fintech Stream 2 (Location: Conference 2)
  • Navigating the emerging cross-industry opportunities offered by blockchain technology
  • Discussing future use cases including:
  • Tracking taxpayer money
  • Facilitating voting
  • Underpinning cloud storage platforms
  • Regulating global academia and healthcare
  • Automating and securing trading, insurance and real estate
  • Making global supply chains transparent
Moderator: Michael Truschler, Managing Partner, TruConsultUnited Arab Emirates
Abdur Rahim Ghulam Nabi, Senior Advisor, Finance and Commercial, Dubai Airport FreezoneUnited Arab Emirates
Franco Bosoni, Director, DMCC Innovation Hub, Dubai Multi Commodities CentreUnited Arab Emirates
Max Lyadvinsky, CEO, BloomioRussian Federation
Ajay Rathi, Director Information Technology, Meraas HoldingUnited Arab Emirates
Apr 1611:40
Conference pass

ID proofing: getting digital

Payments & Fintech Stream 3 (Location: Conference 3)
  • Digitally identifying and verifying the identity of clients
  • Tying digital and real-world identities together with greater certainty thanks to facial recognition
  • Reducing fraud while removing friction from the process
  • Increasing account opening conversions, in particular from smartphone
Guillaume Yribarren, VP Marketing Digital - Financial Institution BU, IDEMIAFrance
Apr 1611:40
Conference pass

Lessons from the UK government’s Digital Marketplace - growth and impact

Ecommerce Stream 1 (Location: Keynote Conference)
Apr 1611:40
Conference pass

Developing an omnichannel playbook: a first-principles, customer-centric approach to retail transformations

Ecommerce Stream 2 (Location: Conference 4)
Apr 1611:40
Conference pass

Panel: Bringing the online experience offline

Retail Stream (Location: Conference 5)
  • Creating a physical expression of your online personality
  • Maintaining a secure environment with intelligent store technologies
  • Meeting consumers expectations: a seamless ‘anytime, anywhere’ shopping experience
  • Utilising online features to make purchases easier for customer and bring high ROI
  • Seamlessly dovetailing the digital experience with store offerings
  • Developing store apps to accompany the full purchasing cycle
Ashish Panjabi, COO - B2B, Jacky's GroupUnited Arab Emirates
Salim Mokhtari, Head of Customer Development Excellence, Johnson & JohnsonUnited Arab Emirates
Apr 1611:50
Conference pass

Cross border payments: simpler, faster and more cost-effective

Payments & Fintech Stream 1 (Location: Conference 1)
  • Carrying a transaction over a communication protocol securely, quickly and in a compliant manner
  • Understanding the increasingly complex web of regulations in the cross border ecosystem
  • Competing with regulatory roadblocks restricting cross border innovation
  • Creating interoperable standards and frameworks
  • Debating the role of distributed ledgers and cryptocurrencies in cross border
  • Preparing for increasingly low-value, retail-orientated payments
  • Proliferation of peer-to-peer cross border payments with growing usage of mobile devices
Navin Gupta, Managing Director, South Asia & MENA, RippleUnited States
Masood Khan, Director Contact Centre & Channels, RAKBANKUnited Arab Emirates
Apr 1612:00
Conference pass

PANEL: Blockchain and the banks: use cases

Payments & Fintech Stream 2 (Location: Conference 2)
  • Building new banking systems to reduce fraud
  • Securing, storing, encrypting and verifying all records
  • Developing compliance platforms and KYC processes
  • Reducing operational costs
  • Increasing the efficiency of compliance processes
  • Developing a closer relationship with the financial regulator
  • Obstacles: privacy concerns, integration with legacy banking systems, regulatory uncertainty and scalability
Moderator: Alpesh Doshi, Director, Fintricity Consulting LtdUnited Kingdom
Sara Grinstead, Chief Innovation Officer, RAK BankUnited Arab Emirates
Dr. Fraz Chisti, Group Head Customer Experience, Noor BankUnited Arab Emirates
Apr 1612:00
Conference pass

ID on the blockchain

Payments & Fintech Stream 3 (Location: Conference 3)
  • Creating legal identification to 1.1 billion people worldwide with no official documents
  • Providing the technology to put security and trust into digital identity applications
  • How will access to personal information be governed?
  • Ensuring that the access system can’t be breached
  • Producing huge savings for citizens, government and businesses
  • Connecting existing record-keeping systems of commercial and public entities through blockchain
  • Allowing users to access to their personal information wherever they are
  • Permitting systems of different organisations to communicate with each other
Apr 1612:00
Conference pass

Adopting a Saudi-centric strategy

Ecommerce Stream 1 (Location: Keynote Conference)
  • Keeping the customer at the heart of every decision
  • Tapping into a tech-savvy population
  • Considering all barriers to entry - Pricing - Logistics - Delivery
Apr 1612:00
Conference pass

Using analytics and data science to improve CX and productivity

Ecommerce Stream 2 (Location: Conference 4)
Vivek Shahabadi, Head of Analytics, NamshiUnited Arab Emirates
Apr 1612:00
Conference pass

Revitalising retail: turn your store into stories through lighting

Retail Stream (Location: Conference 5)
  • Creating flexible store formats and multi-functional spaces
  • How to attract more customers and increase footfall into stores
  • Offering customers another reason to visit through unique shopping experience and in store engagement
  • How to digitally get connected with your customers and convert them to your brand ambassador
  • How to convert shoppers into buyers
Apr 1612:10
Conference pass

Blockchain in payments: an unparalleled period of change and transformation

Payments & Fintech Stream 2 (Location: Conference 2)
  • Replacing many of the common intermediaries in the payments industry
  • Instilling an open-source approach to payments
  • Conducting payments between banks and their customers
  • Saving substantial costs, ensuring the safety and improving the speed of domestic and cross border payments
  • Making global payments in real-time, with complete transparency using real-time fraud preventionReserved for sponsor
Apr 1612:20
Conference pass

Digital-first remittance firms: transforming the remittance experience

Payments & Fintech Stream 1 (Location: Conference 1)
  • How are digital challengers altering the industry?
  • What are legacy players doing to hold them off?
  • Adopting new methods or risk losing market share
  • Capitalising on the way people's expectations have changed with mobile remittances
  • Helping low income workers to build credit information
  • Faster transfers: sending money in seconds, securely
  • Offering multiple payment options alongside affordable ratesReserved for sponsor
Stuart Butler, VP Business Development MEA, Wirecard TechnologiesUnited Arab Emirates
Apr 1612:20
Conference pass

Developing a robust digital ID platform

Payments & Fintech Stream 3 (Location: Conference 3)
  • Securing customer trust with digital verification and authentication
  • Offering secure, convenience, speed and remote access
  • Integrating biometrics, passwords and PIN with machine learning
  • Battling data breaches with multi-factor ID&V
  • Empowering the end-user with mobile ID previsions
  • Preparing for mobile-first solutions
  • Making secure access more personalised to the individualReserved for sponsor
Apr 1612:20
Conference pass

Lessons from building a hyperlocal grocery app

Ecommerce Stream 1 (Location: Keynote Conference)
  • The InstaShop journey
  • How we scale our business while retaining our customers
  • How our culture has impacted our performance
Apr 1612:40
Conference pass

Roundtables

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

1. Capitalising on the growing prepaid market

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

1. Overcoming barriers in cross-border commerce Remus Deac, CEO, kurtmann.ro

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

2. Rolling out blockchain technology for cross-border payments

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

2. Learning from the ecommerce giants Ala' Alsallal, Founder & CEO, Jamalon

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

3. Redesigning the bank for 2030: back to front end transformation

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

3. Transforming the retail shopping experience: giving retailers the edge to retain and grow their customer base Frank Maduri, VP Global Business Development, Rambus

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

4. Digital wholesale banks vs retail bank.

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

4. Can e-commerce really grow your business? Sunil Suresh, Global VP Strategy & Marketing, Capillary Technologies

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

5. Overcoming the barriers to mobile payments

Payments & Fintech Stream 1 (Location: Conference 1)
Conference pass

5. Creating value through innovation Bassel Idriss, Managing Director, Generics

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

6. How to improve a user’s ecommerce experience and the most effective ways to drive users to the site itself Carol Matta, Product Director, Native Advertising, DMS a Choueiri Group Brand

Ecommerce Stream 1 (Location: Keynote Conference)
Conference pass

7. Strategies for deepening emotional connections with shoppers: encouraging them to shop longer, spend more and stay loyal Matthieu Guinard, CEO, Glambox

Ecommerce Stream 1 (Location: Keynote Conference)
Apr 1614:20
Conference pass

PANEL P2P payments: the new norm for millennials

Payments & Fintech Stream 1 (Location: Conference 1)
  • Transferring money quicker, less expensively and more precisely
  • Prepping for increased spending power from the digital-savvy younger generation
  • Offering a low-friction way to on-board users
  • Finding ways to monetise P2P payments by moving functionality into more profitable environments
  • Understanding user bases and the networks within them
  • Leveraging existing networks of friends to encourage spending
  • Offering value-added services at a nominal fee
  • Discussing how P2P is becoming a prominent feature of the sharing economy
Apr 1614:20
Conference pass

Blockchain: the ‘beating heart’ of the global financial system?

Payments & Fintech Stream 2 (Location: Conference 2)
  • Lowering fees for consumers, providing better regulatory oversight and preparing against financial bubbles
  • Enabling collaboration between competing financial institutions
  • Overcoming early challenges associated with the technology
  • Ensuring full economic and social benefits are realised
  • Exploring the potential effects on the full financial ecosystem: insurance, payments, market provisioning, investment management, capital raising, and depositing and lending
Jon Matonis, Executive Director and Board Director, Bitcoin FoundationUnited Kingdom
Apr 1614:20
Conference pass

The rise of RegTech?

Payments & Fintech Stream 3 (Location: Conference 3)
  • Utilising new technologies to address compliance and regulatory challenges, efficiently and effectively
  • Why is it different to existing compliance technology or data?
  • Supporting the easier management of regulatory operations in an increasingly diverse environment
  • Local and global considerations
  • Translating complex regulation into API code
  • Streamlining burdensome compliance processes to keep both risk and human resources low
  • Using machine learning, biometrics and distributed ledgers help ensure compliance with fewer resources
  • Tackling pain points, from KYC and on-boarding to compliance monitoring and fraud detection
Antti Arponen, Group Chief Digital Officer, Virgin Mobile Middle East & AfricaUnited Arab Emirates
Apr 1614:20
Conference pass

Fostering Dubai’s growth in the ecommerce space

Ecommerce Stream 1 (Location: Keynote Conference)
  • Why dubai is growing and how its growing in the ecommerce space
  • Success stories
  • How Dubai and DIC are driving this and enabling success
  • How government entities are and can support ecommerce companies
  • How startups and entrepreneurs can benefitReserved for Dubai Internet City
Apr 1614:20
Conference pass

PANEL Understanding how to reach tomorrow’s shoppers

Ecommerce Stream 2 (Location: Conference 4)
  • Evaluating key target audience segments: from Gen X, Y and Z to iBrains, Millennials and Baby Boomers
  • Reaching your audience with relevant product, service and experience at the right point in their journey
  • Understanding and helping shoppers find the products they really want
  • Being available 24/7 across all channels and devices
  • Using peer-to-peer social media
Apr 1614:20
Conference pass

Going straight to the source: direct to consumer

Retail Stream (Location: Conference 5)
  • Adapting to changing consumer behaviour and needs
  • Developing an agile supply chain to improve the customer experience
  • Addressing the increased complexity of selling D2C: more dynamic warehousing, varied transportation modes, volatile demand
  • Acquiring consumer data to tailor personalised shopping experiences
  • Embracing the opportunity for direct and authentic engagement with customers
  • Evaluating new distribution and fulfilment models
Apr 1614:30
Conference pass

Saudi Arabia case study: building the biggest ecommerce grocery platform in Middle East

Ecommerce Stream 1 (Location: Keynote Conference)
  • Boosting sales with digital retailing: mobile and online
  • Tapping into a young populations obsession with social media
Apr 1614:40
Conference pass

Social commerce: changing likes into transactions

Payments & Fintech Stream 1 (Location: Conference 1)
  • Images and videos are becoming the new storefront
  • Putting purchasing power into the hands of a consumer
  • Integrating payments gateways into the social media space
  • Taking advantage of recognisable, easy to use platforms
  • Utilising previse data insights to create accurate and effective messaging
  • Will customers push back on privacy?
  • Allowing both P2P and merchant payments to co-exist on the same platform
Eleni Kitra, Head of Automotive & Financial Services, MENAP, FacebookUnited Kingdom
Apr 1614:40
Conference pass

Cryptocurrencies: the epic explosion and the downturn

Payments & Fintech Stream 2 (Location: Conference 2)
  • Preparing for the beginning of a global financial realignment, or a bubble of historic proportions?
  • Will unknown coins will hit the big time
  • Will cryptocurrencies pressure incumbents to improve
  • Should banks be investing in cryptocurrencies?
  • Evaluating the rise (and fall) of number two; ethereum
  • How do some cryptocurrencies become money and medium of exchange?
Alpesh Doshi, Director, Fintricity Consulting LtdUnited Kingdom
Kevin Kilty, CEO and Founder, AnikoUnited Arab Emirates
David Bailey, Chief Executive Officer, B.T.C. MediaUnited States
Jon Matonis, Executive Director and Board Director, Bitcoin FoundationUnited Kingdom
Apr 1614:40
Conference pass

Interview Are compliance officers still required in banks?

Payments & Fintech Stream 3 (Location: Conference 3)
  • To what extent is RegTech enabling a reduction in headcount at banks?
  • Will RegTech eliminate such roles entirely?
  • Human roles: tackling the more complex cases, where judgement and expertise are vital
  • RegTech solutions: battling the less risky, high-volume, and time-consuming roles
  • Performing tasks not only more quickly or cost effectively but also more accurately
Waheed Rathore, Chief Compliance Officer, Abu Dhabi Commercial BankUnited Arab Emirates
Apr 1614:40
Conference pass

Ordering ahead with mobile

Retail Stream (Location: Conference 5)
  • Using mobile to speed up ordering across channels and skip ques in-store
  • Driving repeat purchasing and volume with loyalty programmes
  • Offering the ultimate flexibility: instant payment, choice of pick-up method and location
  • Lifting average ticket sizes through order customisation and easier checkout options
Apr 1614:50
Conference pass

Pioneering the children’s food sector in the Middle East

Ecommerce Stream 1 (Location: Keynote Conference)
  • Setting up an online business from scratch in the UAE
  • How digital allows an organisation to know their customers and change quickly to meet their needs
Apr 1614:50
Conference pass

Creating powerful and effective personalised adverts

Ecommerce Stream 2 (Location: Conference 4)
  • Nurturing prospective customers through the purchasing funnel with the most relevant messaging
  • Utilising dynamic retargeting
Apr 1615:00
Conference pass

CISO Interview Cybersecurity; resisting a new wave of successful attacks

Payments & Fintech Stream 1 (Location: Conference 1)
  • Pioneering proprietary, leading-edge cybersecurity software
  • Building and bolstering insider threat detection programs in 2018
  • Accessing real-time data transparently
  • Constantly observing the status of networks and level of insider threats
  • Continuous active scanning, passive detection, log analysis, vulnerability management and compliance testing
  • Active collaboration and the importance of information sharing
Interviewer: Richard Uhunmwagho Isaac, AVP Group Information Security, Emirates NBDUnited Arab Emirates
Interviewer: Hariprasad Chede, Chief Information Security Officer, NATIONAL BANK OF FUJAIRAHUnited Arab Emirates
Tamer Gamali, Chief Information Security Officer, MashreqUnited Arab Emirates
Apr 1615:00
Conference pass

How will regulation impact blockchain development?

Payments & Fintech Stream 2 (Location: Conference 2)
  • How to put together a regulatory framework for blockchain
  • When and how to regulate without stifling innovation
  • Shaping the laws for the transformative technology
  • Ensuring adequate regulationis required if business models are to be optimised
  • Making the various blockchain technologies compatible and ensuring their smooth interoperability
Apr 1615:00
Conference pass

Smarter retail: measuring and optimising the new store experience

Retail Stream (Location: Conference 5)
  • Utilising ground-breaking technologies to gain insights into all aspects of store operations and drive productivity
  • What is your store showing you? Accessing consumer data from multiple sources.
  • Maximize instore experience: optimising inventory and assortment by location to meet the demands of customers
  • Augmenting the overall bricks and mortar management experience
  • Seeing customers for who they are: Understanding which campaigns, channels and devices are influencing consumers decisions to buy
  • Store for the future, smarter, sustainable and secure
Apr 1615:10
Conference pass

STARTUP PANEL: Show me the money: challenges of raising early funding

Ecommerce Stream 1 (Location: Keynote Conference)
  • Having a clear vision of deploying raised capital
  • Identifying the scalable costs of customer acquisition
  • Demonstrating a scalable business model
  • Proving your worth it: applying market validation to products and services
  • Choosing the right investor who believes in your vision
Apr 1615:10
Conference pass

Taking personalisation to the next level

Ecommerce Stream 2 (Location: Conference 4)
  • Allowing for truly dynamic and real-time delivery of both content and product recommendations
  • Visualising a new reality: the confluence of personalised content and product recommendations
  • Developing a 1:1 understanding of every consumer, twinned with scalable algorithm-based machine learning
Apr 1615:20
Conference pass

Panel: Does InsurTech mark the end of brokers?

Payments & Fintech Stream 1 (Location: Conference 1)
  • Using InsurTech for massive cost savers in claims, operations and customer acquisition
  • Addressing privacy concerns of customers
  • Becoming present in the context of daily life, specific life events and decisions
  • Offering new services on top of traditional products
  • Anticipating the marketplace model finding its way to the insurance industry
  • Blockchain: coming out of the experimentation stage
Talin Janik Vahanian, Co Founder, My FelixUnited Arab Emirates
Avinash Babur, Chief Executive Officer, InsuranceMarket.aeUnited Arab Emirates
Ambareen Musa, Chief Executive Officer, Souqalmal.ComUnited Arab Emirates
Apr 1615:20
Conference pass

Interview Securing the IoT with blockchain

Payments & Fintech Stream 2 (Location: Conference 2)
  • Enhancing security, privacy, and the manageability of IoT devices
  • Producing an environment for IoT networks where there can be trust and anonymity
  • Providing assurances that data is legitimate
  • Creating new approaches to online identity, trustworthy transactions and resilient networks
  • Delivering a platform for IoT to interconnect reliably and avoid the threats that plague central server models
  • Verifying identity of IoT devices and the people interacting with them
  • Preventing compromised devices usurping the platform
Apr 1615:20
Conference pass

Maintaining loyalty in a digital age

Retail Stream (Location: Conference 5)
  • Evolving loyalty in an era of tech savvy shopper
  • Examining the rapidly changing loyalty landscape as consumers become more empowered than ever
  • Implementing new technology that offers deeper customer insights
  • Building loyalty through brand-led omnichannel experiences
  • Taking advantage of this digital mindset to drive loyalty
Apr 1615:30
Conference pass

INVESTOR PANEL: The secret sauce: what it takes to secure funding

Ecommerce Stream 1 (Location: Keynote Conference)
  • Validating the market opportunity
  • Commercial traction: demonstrating your commitment and execution capability
  • Engaging your potential investor and maximising synergies
  • Recognising the X factor
Apr 1615:40
Conference pass

ICOs: the future of raising money  

Payments & Fintech Stream 2 (Location: Conference 2)
  • Offering a crowdfunding mechanism built on top of theblockchain
  • Are securities tokens the new equity crowdfunding?
  • Assessing the future of blockchain driven decentralised business models
  • Understanding the enormous increase in the value of cryptocurrencies
Alpesh Doshi, Director, Fintricity Consulting LtdUnited Kingdom
Apr 1615:40
Conference pass

Robo-advisor v insurer

Payments & Fintech Stream 3 (Location: Conference 3)
  • Will robo-advice impact the labour market for insurers?
  • Deploying robo-advice to empower human front-liners
  • Will digital agents damage customer engagement?
  • Providing better conversations, higher conversion and greater solutions
  • Providing insurers with preventive solutions combining data and machine learning
  • Scoring and predicting the risk behaviour of consumersReserved for sponsor
Apr 1615:50
Conference pass

CX in insurance: engagement innovation

Payments & Fintech Stream 1 (Location: Conference 1)
  • Engagement innovation is the next level of digital transformation
  • Staying in-sync with fast-changing customer behaviour, new market dynamics and increasing competitiveness
  • Developing customer-centric products, new added value services and new business models
  • Building holistic customer profiles, providing better insights into customer risk exposure and customer product needs
  • Analysis, risk prevention programmes, individual pricing as well as personalised and “on the spot” insurance products
  • Increasing customer loyalty and customer lifetime
Apr 1615:50
Conference pass

Putting the CX into B2B

Ecommerce Stream 2 (Location: Conference 4)
  • Matching the B2C CX: top 5 things you need to know
  • Using visual merchandising to drive conversations
  • Debunking B2B ecommerce myths
  • Using AI, IoT and big data to take CX to the next level
Apr 1616:00
Conference pass

2nd ANNUAL SEAMLESS PITCH-OFF

Keynotes
Sponsored by OMA Emirates

6 start-ups and fintechs from around the world will have three minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2018.

In these three minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise their industry.

300 start-ups will be shortlisted and 15 will be selected to pitch our panel of experts.

Create your personal agenda –check the favourite icon

Conference pass

Host: Craig Lee

LEAD (loyalty, experience, analytics, digital)
Host: Craig Lee, CCO, TribeCXUnited Kingdom
Apr 1709:00
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Maintaining loyalty in a digital age

LEAD (loyalty, experience, analytics, digital)
  • Evolving loyalty in an era of tech savvy shopper
  • Examining the rapidly changing loyalty landscape as consumers become more empowered than ever
  • Implementing new technology that offers deeper customer insights
  • Building loyalty through brand-led omnichannel experiences
  • Taking advantage of this digital mindset to drive loyalty
Apr 1709:25
Conference pass

Designing a next generation rewards programme

LEAD (loyalty, experience, analytics, digital)
  • Going beyond rewards: making a loyalty programme aspirational
  • Delight, create and retain loyal customers
  • Creating a lifestyle app: enhancing a customer’s life, problems and soothing pain points
  • Status anxiety: harnessing the positive effects of envy
Apr 1709:50
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Driving location based loyalty

LEAD (loyalty, experience, analytics, digital)
  • Staying on the same (preferred) customer channels
  • Do it right! Technology as best friend and worst enemy – when is the right time
  • Generation Snowflake – what kind of loyalty they are looking for?
Bartosz Demczuk, Business Unit Director, Comarch Middle EastUnited Arab Emirates
Apr 1709:58
Conference pass

Artificial intelligence: implications for business strategy

Artificial Intelligence Workshop
This workshop will equip you with a practical grounding in artificial intelligence and its business applications. It will cover frameworks and tools that will enable you to begin your AI transformation, along with addressing talent management and regulatory considerations.
Apr 1710:00
Conference pass

The foundations of digital transformation and AI

Artificial Intelligence Workshop
  • A framework to understand digital transformation
  • Human vs. computer decision making
  • What AI is and is not
Apr 1711:00
Conference pass

11.0 Engineering conversations with humans in a world of bots

LEAD (loyalty, experience, analytics, digital)
  • Conversational commerce is forecast to grow to $35bn by 2020
  • Content is beginning to play a bigger role than design
  • Principles of e-commerce copywriting and guidelines for human conversation
  • Why and where most bots fail, and how to fix them
  • Augmenting a customer's profile without invading their privacy
Apr 1711:30
Conference pass

Under the influence: enhancing your brand with influencer marketing

LEAD (loyalty, experience, analytics, digital)
  • Trying to find the right influencer
  • Optimising transparency and trust
  • Measuring performance
Alex Malouf, Corporate Communications and Reputation Manager, PngUnited Arab Emirates
Apr 1711:30
Conference pass

How AI is and will change the nature of business

Artificial Intelligence Workshop
  • Current applications of AI
  • Practicalities of digital transformation and AI
  • Emerging applications of AI
Apr 1712:00
Conference pass

Creating smarter experiences and deeper customer devotion

LEAD (loyalty, experience, analytics, digital)
  • How devoted are customers to brands in the UAE?
  • What you need to know about customer expectations
  • Creating experiences that drive devotion
Apr 1713:30
Conference pass

Creating a robust technology stack: ensuring your marketing stack makes analytics simple

LEAD (loyalty, experience, analytics, digital)
  • Revealing the difference between ad-tech and mar-tech: why marketing analytics practitioners need to care
  • Creating a seamless marketing and advertising technology stack
  • Constantly A/B testing to measure efficiencies
  • Getting the right message in front of the right customers, at the right time
Apr 1713:30
Conference pass

How AI is and will change the nature of talent management and innovation in the workplace

Artificial Intelligence Workshop
  • The drivers of innovation, and how technology is changing them
  • How to attract, retain and motivate the new generation of talent
  • What the workplace of the future looks like
Apr 1714:00
Conference pass

Unlocking your customer DNA

LEAD (loyalty, experience, analytics, digital)
  • Defining customer DNA
  • Leveraging a single customer view
  • Engaging your C-Suite to talk about your analytics output
Apr 1714:30
Conference pass

Optimising your customer data platform for a more efficient CRM practice

LEAD (loyalty, experience, analytics, digital)
  • Orchestrating breakthrough brand experiences and deeper consumer engagement
  • Drawing data signals from all screens and sources to improve experiences across all consumer touchpoints
  • What actually counts as a ‘single customer view’ and how do you know you have it?
Apr 1715:00
Conference pass

AI and the future of humanity; ethical and regulatory considerations

Artificial Intelligence Workshop
  • How AI will change the world over the coming decades
  • Short term ethical and social considerations
  • Long term impact of AI on humanity
Apr 1715:20
Conference pass

Formulating the correct social KPIs

LEAD (loyalty, experience, analytics, digital)
  • Why the ‘perfect KPI’ is an illusion: social KPIs need to be constantly redefined
  • How can social media marketers make social KPIs relevant to those who don’t care about social?
  • Ensuring social KPIs accurately reflect long-term brand-building as well as short term sales
Apr 1715:40
Conference pass

Scaling engagement: taking social media targeting to the next level

LEAD (loyalty, experience, analytics, digital)
  • Defining the boundaries: creating ethical social media guidelines
  • Maintaining privacy: how much is too much?
  • Uniting people, processes and technology to drive ROI
  • Moving beyond listening: personalising the customer experience
Mai Cheblak, Associate VP – Group Media & Social, Emirates NBDUnited Arab Emirates
Apr 1716:00
Conference pass

7 lessons to survive in the digital content world

LEAD (loyalty, experience, analytics, digital)
  • Building your branded voice
  • Humanising & personalising your message
  • Driving forward with data
  • Adapting to digital changes & trends
  • Living alongside your consumers
  • Storytelling for long-term engagement
  • Standing out from the crowd
Conference pass

Your host: Daniel Hulme

Artificial Intelligence Workshop
Daniel is the CEO of Satalia, a London-based company that provides Artificial Intelligence and also the Director of University College London’s Business Analytics MSc, applying AI to solve business and social problems. He is a serial TEDx speaker and a faculty member of Singularity University. Daniel is a globally recognised thinker on AI and was recently appointed as an Advisor of the UAE National AI Strategy.
Apr 1716:20
Conference pass

Maximising mobile marketing

LEAD (loyalty, experience, analytics, digital)
  • Choosing the right tools
  • Redefining digital marketing customer segmentation
  • Keeping mobile analytics at the heart of your campaign
last published: 12/Apr/18 10:25 GMT

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To discuss the show and reserve your space contact the team now on +971 4 440 2536 or email seamless.dubai@terrapinn.com

 

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