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Dubai, 15 - 16 April 2018

Schedule

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Apr 1509:00
Conference pass

The road and race to voice payments

Payments & Fintech Stream 1
  •     Preparing for the explosion of voice-enabled devices
  •     Ushering customers into the voice payments future with digital assistants
  •     Enabling commerce with voice payments and conversational interfaces   
  •     Delivering detailed, contextual, and highly personalised responses
  •     Reinforcing security and offering multichannel support 
  •     Anticipating new payments providers as P2P through voice takes shape 
Apr 1509:00
Conference pass

PANEL Mobile payments: where do we really stand?

Payments & Fintech Stream 2
  •     What are the barriers to mainstream adoption? 
  •     Is the wallet and payment industry headed towards consolidation? 
  •     Providing consumers a reason to register and use a service
  •     What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  •     Using mobile payments as the catalyst for a better commerce experience 
  •     Is mobile payment infrastructure up to scratch? 
  •     Do consumers still have security concerns?
Apr 1509:00
Conference pass

PANEL Developing a robust digital ID platform

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Securing customer trust with digital verification and authentication 
  •     Offering secure, convenience, speed and remote access
  •     Integrating biometrics, passwords and PIN with machine learning
  •     Battling data breaches with multi-factor ID&V 
  •     Empowering the end-user with mobile ID previsions  
  •     Preparing for mobile-first solutions 
  •     Making secure access more personalised to the individual
Apr 1509:00
Conference pass

Harnessing the power of social media

Retail & Ecommerce Stream 1
  •     Creating a two-way conversation between brand and customers: AI, chatbots, live video, messaging apps   
  •     Empowering social media for relationship building as it becomes increasingly enmeshed in our lives 
  •     Tapping into digitally native millennials insatiable desire for crafting profiles and curating photos
  •     Capturing, analysing, upselling and converting social data into sales  
  •     Facilitating brand ambassadorship and social referrals 
Apr 1509:00
Conference pass

Competing in the consumer age

Retail & Ecommerce Stream 2
  •     Meeting consumers insatiable desire for instant satisfaction: exploring innovations in video to drive sales 
  •     Social proofing your marketing strategy with user-generated content 
  •     Unifying content and commerce strategies 
  •     Taking a new approach: customer obsession rather than competitor focus
  •     Creating viral content: conjuring emotions, choosing powerful imagery, relevance and sharability
Apr 1509:00
Conference pass

PANEL Conquering the connected shopper

Retail & Ecommerce Stream 3
  •     Meeting consumers’ escalating expectations of convenience, choice, price and experience
  •     Keeping up with an ‘always on’ culture of connectivity 
  •     Building a true picture of your customer: every consumer and every purchase is unique
  •     Combating shopping on ‘autopilot’: navigating real and virtual stores by products and brands they know and have brought before 
  •     Optimising your retail environment: knowledge is power 
  •     Achieving the perfect balance between sales activation and brand building 
Apr 1509:20
Conference pass

AI in finance: the last mile in efficiency

Payments & Fintech Stream 1
  •     Really real time payments: no time for human interaction within the transaction 
  •     Understanding content and context from unstructured data 
  •     Integrating automatic speech recognition to recognise and act on past actions
  •     Ensuring specific tasks are automated at human standard, more efficiently
  •     Recognising the next step: market education and proof points
Apr 1509:20
Conference pass

Case study: Making loyalty part of your mobile payments DNA

Payments & Fintech Stream 2
  •     Preparing for an ever-increasing demand for cashless payments
  •     Blurring the lines between payment experience and loyalty 
  •     Allowing customers to check out with a single tap in-store, online and in-app
  •     Instilling strong loyalty programmes that increase footfall for merchants 
  •     Utilising the strong connection between mobile order and pay and loyalty programs
  •     Leveraging data to predict peak hours and demand for products to alleviate congestion 
Apr 1509:20
Conference pass

ID on the blockchain

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Creating legal identification to 1.1 billion people worldwide with no official documents
  •     Providing the technology to put security and trust into digital identity applications
  •     How will access to personal information be governed? 
  •     Ensuring that the access system can’t be breached
  •     Producing huge savings for citizens, government and businesses
  •     Connecting existing record-keeping systems of commercial and public entities through blockchain
  •     Allowing users to access to their personal information wherever they are
  •     Permitting systems of different organisations to communicate with each other
Apr 1509:20
Conference pass

Connecting with the next generation of shoppers

Retail & Ecommerce Stream 1
  •     Moving beyond millennials to Generation Z 
  •     Capturing the hearts, wallets, minds and attention spans of this constantly connected, partly attentive generation 
  •     Leveraging experiential marketing strategies to creating places: in-store and online communities 
  •     Maintaining a mobile first attitude for a tech-savvy generation 
  •     Encouraging retweeting, reposting and sharing of authentic content  
Apr 1509:20
Conference pass

PANEL Demystifying influencer marketing

Retail & Ecommerce Stream 2
    from some of the region’s leading influencers about what it takes to create a successful influencer marketing campaign 
  •     Connecting with Millennials and Generation Z who have specific interests, wants and needs 
  •     Giving your brand a voice across all channels: scaling your social media exposure 
  •     Delivering true, authentic engagement via real experiences
  •     Moving beyond vanity metrics: tracking performance and attributing sales  
  •     Viewing influencer marketing as a strategic pillar for your organisation: from content to customer retention to employee advocacy 
Apr 1509:20
Conference pass

Meeting changing and unreliable consumer expectations

Retail & Ecommerce Stream 3
  •     Bringing the customers’ imagination to life 
  •     Transforming how companies personalise their products 
  •     Understanding how consumers are creating their own customer journey: traversing multiple chains 
  •     Recognising different types of shopping: functional, rational and efficient or emotional connection 
Apr 1509:40
Conference pass

Like magic, payments disappear

Payments & Fintech Stream 1
  •     Developing payments that disappear into the broader transaction experience 
  •     Replacing consumers with automated machines that transact on their behalf
  •     Making payments a more integrated, intuitive part of the user experience
  •     Developing “hands free” authentication  
  •     Reducing costs and driving customer retention with loyalty rewards 
  •     Introducing new business models, new partnerships and ways to create and articulate value 
Apr 1509:40
Conference pass

Mobile order ahead: the starring role of payments

Payments & Fintech Stream 2
  •     Enabling customers to order and pay ahead of time
  •     Solving multiple problems with one solution: a time problem as well as a payment problem
  •     Upping customer spending
  •     Helping operators gain new customers 
  •     Embedding payments into the experience making it appealing and frictionless for the consumer 
Apr 1509:40
Conference pass

Disrupting government services

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Transforming the way citizens interact with government agencies and systems
  •     Passports, national IDs, driver licenses: co-existing with new disruptive technologies
  •     Changing the way IDs are issued by government agencies and used by citizens
  •     Moving citizen IDs to mobile devices
  •     Offering mobile driver’s licenses and other mobile identity IDs
  •     Providing more options for government agencies to stay ahead of the counterfeiters
  •     Advancing the security, personalisation, management and issuance of physical documents
Apr 1509:40
Conference pass

Bursting the on-demand economy bubble

Retail & Ecommerce Stream 1
  •     Facilitating anytime, anywhere customisation 
  •     Recognising the need to get the customer experience right every single time
  •     Locking in loyalty: giving consumers a reason to stick with one service 
  •     Avoiding the trap of episodic customer behaviour 
  •     Having a single-minded, obsessive focus on solving one universal problem for buyers and removing friction 
Apr 1509:40
Conference pass

Fostering a next-gen customer experience

Retail & Ecommerce Stream 2
  •     Meeting the heightened expectations of digitally savvy customers through differentiation and innovation 
  •     Creating a seamless journey that reflects how customer want to shop across devices and channels: browsing, seeking peer influence, comparing prices 
  •     Fostering better shopping experiences and streamline a vast matrix of interactions
  •     Evolving from a customer service to customer centric mentality 
Apr 1509:40
Conference pass

SPOTLIGHT PANEL Retailers, VAT and the pricing conundrum

Retail & Ecommerce Stream 3
  •     Answering the million dirham question: what will the long-term impact be of VAT introduction be?
  •     Who bears the cost? Retailer vs customer 
  •     Measuring price elasticity on a product by product basis 
  •     Moving beyond pricing: considering other elements such as promotions, invoices and tourist refunds
Apr 1510:00
Conference pass

The next evolution of the sharing economy

Payments & Fintech Stream 1
  •     Prepping payments for a $335 billion industry by 2025
  •     Offering a seamless checkout experience, be it invisible, one click or in-app
  •     Utilsing data to create more personalised experiences across the sharing economy 
  •     Localising payments in regional markets 
Apr 1510:00
Conference pass

LIVE HACK: Detecting and prohibiting mobile fraud

Payments & Fintech Stream 2
  •     Pinpointing the “real” location of the mobile device
  •     Determining the model and if device is a prepaid device
  •     Associating other transactions with the device
  •     Determining if it is a card-present or a card-not-present transaction
  •     Ascertaining if the financial information being used has been compromised
  •     Valuating if your organisation has expertise, resources, time, and money to develop its own fraud solution
  •     Conducting fraud audits that include evaluation of mobile fraud prevention
Apr 1510:00
Conference pass

Banking: driving digital identity transformation

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Driving consistency across multiple service channels to improve the user experience
  •     Increasing trust and reducing fraud for consumers with mobile push capabilities
  •     Delivering a much easier path to compliance for financial institutions
  •     Pushing the industry to increase trust levels by associating biometrics with digital identities
Apr 1510:00
Conference pass

Building loyal communities

Retail & Ecommerce Stream 1
  •     Creating and sustaining a deep emotional connection between brand and consumer 
  •     Identifying shared values among a core group of customers 
  •     Relentlessly pursuing community as a core business strategy 
  •     Fostering exclusivity among members and rewarding engagement in novel ways 
Apr 1510:00
Conference pass

PANEL: Planet of the apps

Retail & Ecommerce Stream 2
  •     Delivering better quality, more personal mobile experiences 
  •     Will apps become the integral part of a mobile first strategy?
  •     Creating a seamless experience with in-app purchasing 
  •     Mobile app vs mobile site in the battle for user retention  
Apr 1510:00
Conference pass

Pricing competitively in a global market

Retail & Ecommerce Stream 3
  •     Understanding key consumer characteristics towards purchasing behaviour 
  •     Setting the right price, at the right time: pricing KVCs and KVIs competitively 
  •     Evaluating what pricing strategy is right for your business
  •     Maintaining cross channel consistency: price transparency, dynamic pricing and rule-based pricing
Apr 1510:20
Conference pass

Embracing a mobile-first approach

Retail & Ecommerce Stream 2
  •     Creating a strategy that attracts and converts the new generation of mobile shoppers 
  •     Utilising mobile responsive design: easy-to-tap buttons, scrollbars, optimised images, visual appeal, readable text 
  •     Adopting a new paradigm: designing from the ground up
  •     Transitioning to mobile centric business models: recognising the explosive growth of the mobile online marketplace  
  •     Making room for mobile: prioritising budgets 
  •     Keeping up with the latest innovations to drive adoption: social media apps, loyalty programmes and multiple digital payment options Reserved for sponsor 
Apr 1510:20
Conference pass

Pushing the boundaries with location based marketing

Retail & Ecommerce Stream 3
  •     Delivering personalised, dynamic content across all digital channels 
  •     Adopting location-aware interactive marketing: mobile in-store concierge 
  •     Offering meaningful connections to consumers in mobile moments that matter the most 
  •     Looking beyond the beacon with geo-fencing, in-store WIFI, RFID and cross-channel attribution 
  •     Creating a 360 degree view of the consumer journeyReserved for sponsor 
Apr 1510:20
Conference pass

Digitising and automating back end systems

Payments & Fintech Stream 1
  •     Reworking your IT architecture
  •     Automating end-to-end processes, digitising work flows and supporting decision making
  •     Assessing internal capabilities and sourcing new talent 
  •     Using multiple integration technologies and approaches
  •     Using digitisation to navigate regulatory challenges
  •     Deploying tactical solutions to rapidly address low levels of process readiness
  •     Assessing the interoperability of new solutions while planning an increase in automation levels
  •     Obtaining management buy-in and establishing support systems before implementing transformational solutionsReserved for sponsor
Apr 1510:20
Conference pass

Mobile fraud: flourishing alongside mobile payments

Payments & Fintech Stream 2
  •     Will mobile payments fraud rise and are stakeholders unprepared? 
  •     Antedating cybercrime skills that are developing quicker than the defence in place  
  •     Anticipating a new fraud avenue for cyber criminals with P2P payments 
  •     Securing the enrolment and use of mobile payment apps 
  •     Developing relations with regulators before fraud happens 
  •     Reacting before a breach (and after if they occur) Reserved for sponsor
Apr 1510:20
Conference pass

KYC compliance: getting digital

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Digitally identifying and verifying the identity of clients
  •     Tying digital and real-world identities together with greater certainty 
  •     Reducing fraud while removing friction from the process
  •     Increasing account opening conversions Reserved for Oberthur   
Apr 1510:20
Conference pass

Taking personalisation to the next level

Retail & Ecommerce Stream 1
  •     Allowing for truly dynamic and real-time delivery of both content and product recommendations  
  •     Visualising a new reality: the confluence of personalised content and product recommendations 
  •     Developing a 1:1 understanding of every consumer, twinned with scalable algorithm-based machine learning    Reserved for sponsor 
Apr 1511:30
Conference pass

KEYNOTE: The converging world of commerce and payments

Keynotes
Reserved for Alibaba
Apr 1511:50
Conference pass

KEYNOTE: Transforming transactions

Keynotes
Reserved for Stripe
Apr 1512:10
Conference pass

KEYNOTE: From bricks to clicks to bricks

Keynotes
Reserved for Emaar
Apr 1514:00
Conference pass

Transforming banking UX with AI

Payments & Fintech Stream 1
  •     Leveraging AI to engage and connect better with customers
  •     Utilising intelligent digital assistants to amplify customer service
  •     Offering machine-driven conversational capabilities 24/7
  •     Engaging with customers cost effectively 
  •     Measuring customer sentiment by providing invaluable customer understanding
  •     Improving customer retention, revenue and profitability
Apr 1514:00
Conference pass

Invisible payments: the cornerstone of seamless experience

Payments & Fintech Stream 2
  •     Deemphasising the transactional piece of commerce and enhancing the quality of the overall experience
  •     Making payments a more integrated, intuitive part of the user experience
  •     Removing as many pain points as possible no matter the location of the user
  •     Limiting human intervention involving financial transactions
  •     What can issuers do to improve the experience?
  •     Understanding the dynamics of upcoming generations: expectations, identification and preferences
  •     Securing payments that are embedded into the background experience 
Apr 1514:00
Conference pass

PANEL B2B: Playing catch up to P2P innovation?

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Eroding the barriers preventing firms from digitising their B2B platforms
  •     Advancing back-end innovation to become simpler and cheaper
  •     Automating 100 percent of business payments
  •     Developing the kind of user experience of consumer payments
Apr 1514:00
Conference pass

Personalising product discovery

Retail & Ecommerce Stream 1
  •     Connecting shoppers to products they are most likely to buy
  •     Marrying deeper personalisation with retargeting for a higher conversion rate  
  •     Understanding the intentions of customers at each stage of the purchase funnel 
  •     Optimising secondary product discovery: the key to upselling 
Apr 1514:00
Conference pass

PANEL: Differentiating delivery: Surprising and delighting your customers

Retail & Ecommerce Stream 2
  •     Evaluating what we can learn from the ecommerce giants 
  •     Understanding opportunities for innovation in fulfilment and logistics 
  •     Localising globally with geo-located payment systems 
  •     Creating a ‘prime–like’ shopping experience for all 
Apr 1514:00
Conference pass

PANEL Creating an experiential, immersive retail experience

Retail & Ecommerce Stream 3
  •     Driving enhanced personalisation by combing human power with the power of robots 
  •     Using artificial intelligence to champion an agile, adaptable approach to customer service 
  •     Creating an immersive in-store experience that encourages repeat purchase and brand loyalty  
  •     Providing a constant flow of content with digital screens 
  •     Automating retail workflows with bots for increased efficiency 
Apr 1514:20
Conference pass

Entering an era of visual search

Retail & Ecommerce Stream 1
  •     Increasing engagement and retargeting 
  •     Transforming any image into being shoppable 
  •     Discovering products and services consumers didn’t know they wanted
  •     Implementing visual recognition technology 
  •     Monetising mobile screens and empowering users to search by tapping
  •     Are we close to an era of visual-bots in customer service? 
Apr 1514:20
Conference pass

Delivering on same day delivery strategies

Retail & Ecommerce Stream 2
  •     Making supply chains more efficient: automating warehouses and reducing costs 
  •     Offering customers choice, convenience, reliability and quality 
  •     Increasing visibility with real-time tracking, improved traceability and proof of delivery 
Apr 1514:20
Conference pass

Taking an API-led approach to connectivity

Retail & Ecommerce Stream 3
  •     Bridging every touchpoint and interaction: for customers, store staff and management
  •     Providing richer and deeper access to data than ever before 
  •     Enabling customer to purchase, post, pin and pick items online whenever they want 
  •     Exploring potential uses: location APIs, inventory APIs, inventory APIs, product APIs
  •     Understanding how APIs enable retailers to accelerate growth, drive conversion and create personalised shopping strategies 
Apr 1514:20
Conference pass

Fintechs: ahead in the AI game

Payments & Fintech Stream 1
  •     Using machine learning to improve both business operations and consumer-facing applications 
  •     Delivering immersive customer experience
  •     Understanding payment habits
  •     Assisting the consumer to create healthy spending habits
  •     Speeding up back office processes 
Apr 1514:20
Conference pass

Wearables: a $100bn market in 2018?

Payments & Fintech Stream 2
  •     Developing more wearable products with payments functionalities 
  •     Embedding commerce capabilities into new devices
  •     Utilising these devices as a catalyst for contactless adoption 
  •     Putting features in the users’ hands (or clothes, spectacles, etc)
  •     Retrofitting existing wearables for contactless products rather than selling a dedicated payment device
  •     How can devices becomes commerce-enabled
  •     Examining the impact of connected, wearable payments on key stakeholders
  •     Using wearables for people who have no access to bank accounts  
Apr 1514:20
Conference pass

Commercial payments: developing a more holistic approach

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Optimising the last mile revenue stream
  •     Allowing an interaction model with the supplier
  •     Better understanding needs and delivering the payment method that suits those needs the best
  •     Debating ACH and virtual cards v’s cheque 
  •     How will mobile be used in workflow approval standpoints? 
  •     Approving pending invoices and payments while people are on the move
  •     Delivering one seamless, global experience to multinational companies from a technology platform standpoint
  •     Including data, analytics, reporting and workflow approval to streamline global commercial payments
Apr 1514:40
Conference pass

AI in payments: the last mile in efficiency

Payments & Fintech Stream 1
  •     Addressing inefficiencies in payments processing and operations 
  •     Making quick and painless peer-to-peer payments utilising bots 
  •     Streamlining the payment process by making direct payments via bots on social channels
  •     Creating personalised customer experiences
  •     Making financial decisions, reviewing purchases and monitoring spending
  •     Providing recurring payments through verbal commands
Apr 1514:40
Conference pass

Virtual and augmented reality: payments, content and the virtual beyond

Payments & Fintech Stream 2
  •     Creating immersive, emotional experiences 
  •     Harnessing the power of VT to provide solutions for immersive content
  •     Monetising immersive content
Apr 1514:40
Conference pass

Blockchain: dramatically streamlining international B2B payments

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Creating an entirely new network for B2B payments
  •     Producing data that is synchronised, replicated and shared securely
  •     Utilising the blockchain to cross geographies, banks and computer systems
  •     Allowing money to move quickly from point A to point B without a bank or middleman
  •     Reducing the very high costs banks charge
Apr 1514:40
Conference pass

Reducing basket abandonment

Retail & Ecommerce Stream 1
  •     Establishing and building trust: trust signals, logos 
  •     Making navigation between cart and store effortless 
  •     Offering multiple payment options while moving towards one click checkout 
  •     Examining your conversion pathways to determine ‘leakiest’ spots 
  •     Being upfront about all additional costs prior to checkout  
  •     Implementing an effective remarketing campaign
Apr 1514:40
Conference pass

The sky is the limit: drones for delivery

Retail & Ecommerce Stream 2
  •     Weighing up the potential of autonomous drones vs traditional delivery methods 
  •     Offering instant gratification with a truly on-demand delivery experience
  •     Understanding the benefits: more efficient supply chains, faster delivery, reduced cost and environmentally sound
  •     Reality or risk? Assessing regulatory, operational and security hurdles
Apr 1514:40
Conference pass

Leveraging wearables to improve CX

Retail & Ecommerce Stream 3
  •     Designing for touch in a digital age 
  •     Meeting consumer expectations for an immediate and efficient experience 
  •     Eliminating the need to ‘check out’ with RFID and mobile payments 
  •     Imagining a future hands free shopping experience 
  •     Personalising, real-time marketing to increase foot traffic 
Apr 1514:50
Conference pass

Real time, signal driven analytics

Retail & Ecommerce Stream 1
  •     Tracking signals to all sales channels 
  •     Providing deeper insight, depth, breadth and scope 
  •     Assigning tracking signals to every sales channel and possible conversion source 
  •     Better understanding target audience behaviour and what small changes can me made for healthier conversion rates Reserved for sponsor
Apr 1514:50
Conference pass

Predicting and preventing returns

Retail & Ecommerce Stream 2
  •     Automating return processing system 
  •     Simplifying the return process: user-friendly return portal 
  •     Identifying and understanding the motives of serial returners 
  •     Using predictive analytics to forecast and be prepared for influxes Reserved for sponsor
Apr 1514:50
Conference pass

Keeping it simple: innovating at POS

Retail & Ecommerce Stream 3
  •     Upgrading to consumers mobile devices and POS systems
  •     Getting the consumer to not ‘check out’ at checkout 
  •     Achieving security, ubiquity and interoperability
  •     Moving towards a cashless society 
  •     Using big data and in-store analytics to gain a better understanding of your customer
  •     Adopting apps to scan and pay for items without having to visit the checkout Reserved for sponsor
Apr 1514:50
Conference pass

Using AI in cybersecurity

Payments & Fintech Stream 1
  •     Increasingly collaborating with technology firms to detect fraud 
  •     Identifying and plugging potential threats before they turn into a breach
  •     Utilising machine learning and pattern recognition for credit, risk and fraud prevention 
  •     Card fraud detection, card portfolio optimisation and money laundering detection
  •     Accessing and interpreting data on previous attacksReserved for sponsor  
Apr 1514:50
Conference pass

Can seamless but secure experiences co-exist?

Payments & Fintech Stream 2
  •     Are customers prioritising security over experience? 
  •     Regulators are driving greater security
  •     Designing personalised authentication solutions based on user profiles
  •     What will the ideal solution look like? 
  •     Can it be deployed at scale? 
  •     What will be the impact on the merchant? 
  •     How can merchants minimise friction with their customers? 
  •     What are the new models and technologies making waves in the industry?Reserved for sponsor
Apr 1514:50
Conference pass

Progressing and innovating B2B cross border payments

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Guaranteeing real time payment confirmations through multiple players
  •     How will these systems cover FX? 
  •     Will cross-currency transactions result in off-shore settlement? 
  •     Establishing new approaches to interoperabilityReserved for sponsor
Apr 1515:00
Conference pass

PANEL: The challenger bank battlefield: a constantly evolving space

Payments & Fintech Stream 1
  •     Potential paths of evolution in a crowded marketplace 
  •     How consolidation, acquisition and partnerships are affecting the market 
  •     Increasing pressures to strike deals 
  •     Adding and eliminating features to achieve the right balance of customer centricity and scalability
  •     Providing new set of products and offerings that are highly digital and highly personalised 
Apr 1515:00
Conference pass

PANEL: Collaboration as the key to financial inclusion

Payments & Fintech Stream 2
  •     Disaggregation of the value chain: new players, non-banks and non-MNOs offering financial products and services directly to customers 
  •     Opening of platforms and APIs enabling new applications to be built on top of pre-existing products 
  •     Capitalising on existing customer base v finding a new customer segment
  •     Customisation: better data collection and analytics to inform more accurate customer segmentation
  •     Presenting safe and useful services that are attractive to and accessible by the unbanked
  •     Promoting financial literacy and encouraging the use of digital financial services
  •     Supporting fintechs to allow experimentation
Apr 1515:00
Conference pass

CIO PANEL: Enabling and fostering innovation with advanced analytics

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Supporting agility by empowering people and operations 
  •     Utilising data that makes a difference 
  •     Providing data that is timely and accurate 
  •     Enabling rapid insights into what might happen and reacting accordingly 
  •     Leveraging a comprehensive, open, cloud-based platform for data and analytics
  •     Moving with market-changing speed, accelerating insight, delighting customers and transforming organisations 
Apr 1515:00
Conference pass

Getting personal: behavioural based personalisation

Retail & Ecommerce Stream 1
  •     Nurturing prospective customers through the purchasing funnel with the most relevant messaging
  •     Combining in-depth behavioural analytics with advanced machine learning 
  •     Understanding the true intent and context of each visitor with behavioural tracking 
  •     Enriching your understanding of visitors by leveraging situational data 
  •     Creating powerful and effective personalised adverts with dynamic retargeting
Apr 1515:00
Conference pass

Case study: Igniting viral campaigns

Retail & Ecommerce Stream 2
  •     Micro storytelling: building consumable content to engage customers 
  •     Harnessing the power viral campaigns for brand awareness, marketing buzz and ultimately product sales 
  •     Timing is everything: nail it then scale
  •     Measuring ROI and gauging branding impacts
  •     Crafting strong creative moments that are sharable 
Apr 1515:00
Conference pass

Creating a digital culture

Retail & Ecommerce Stream 3
  •     Using tech innovations to empower the in-store team 
  •     Exploring the relationship between AI and the in-store associate 
  •     Re-evaluating the effectiveness of in-store activities
  •     Involving all staff in the transformation process 
  •     Marrying in-store technologies and a human connection to optimise the customer experience 
Apr 1515:20
Conference pass

Competing against an army of fintechs

Payments & Fintech Stream 1
  •     Can banks out-compete the disruptors?
  •     Building your own digital front end 
  •     Enabling the incubation and growth of an in-house start-up
  •     Creating a better customer experience through truly customer-friendly design
  •     Battling internal resistance when it comes to traditional bank culture 
  •     Creating a distinct competitive advantage
  •     Analysing the risk to existing businesses and the need to foster a different, more agile culture
  •     Developing both traditional consumer research and real-time understanding of the pain points of individual customers
Apr 1515:20
Conference pass

Blockchain and biometric powered digital identities for inclusion

Payments & Fintech Stream 2
  •     Allowing the unbanked to gain access to basic banking services utilising digital identities
  •     Applying blockchain technology towards self-sovereign identity
  •     Reducing costs, mitigating anti-money-laundering risk and extending the reach of relevant services to the financially excluded
  •     Understanding the benefits of universal identities and the potential partnerships required
  •     Identifying account holder’s identity with biometrics to bypass the need for physical documents
  •     How can virtual currencies promote financial inclusion?
Apr 1515:20
Conference pass

Redefining banking with advanced analytics

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Integrating analytics into  areas ranging from customers and risk to finance, workforce, and supply chain
  •     Developing analytic strengths that span the organisation
  •     Harnessing both external and internal data from structured and unstructured sources
  •     Countering shrinking customer base with machine-learning algorithms 
  •     Utilising advanced analytics to explore customer demographics and key characteristics 
  •     Discovering similarities in customers to create microsegments 
Apr 1515:20
Conference pass

UX’s secret weapon: microinteractions

Retail & Ecommerce Stream 1
  •     Adding a personal touch with small scale animations 
  •     Making the experience between a user and device more fun, easy, effective and human 
  •     Helping users navigate your website and encouraging interaction
  •     Adapting each microinteration according to the context  
Apr 1515:20
Conference pass

Shifting to content and attribution marketing

Retail & Ecommerce Stream 2
  •     Being closer to the shopper during the moments that matter
  •     Examining every touchpoint in the path to purchase from a blog post, product review, social media account, to eBook
  •     Identifying where the purchase happens and how you can influence it 
  •     Choosing a sustainable attribution model for your business 
Apr 1515:20
Conference pass

Rethinking the role of the store associate

Retail & Ecommerce Stream 3
  •     Retraining and equipping staff to meet changing customer expectations
  •     Providing personalised employee experiences  
  •     Adopting technologies that enable distributed and mobile training 
  •     Creating a truly digital workplace with agile training 
Apr 1515:40
Conference pass

What can mature markets learn from emerging markets?

Payments & Fintech Stream 2
  •     Learning from breakthroughs in the developing world
  •     Utilising widespread Internet and telecommunications options
  •     Reaching the unbanked, underbanked and financially unhealthy 
  •     Understanding the opportunities: payments, microloans, remittances and banking 
  •     How to easily facilitate access to these technologies 
  •     Can stable commercial models be geo-cloned? 
Apr 1515:40
Conference pass

Prescriptive and behavioural analytics: progressing from predictive analytics

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Starting with the data, delving for deep insights and statistically significant relationships
  •     Questioning conventional thinking about how to build, evaluate and implement analytics solutions
  •     Making use of the insights revealed by predictive analytics and reacting based on findings 
  •     Analysing current data sets for patterns and evaluating the outcomes of the multiple scenarios
  •     Predicting someone’s personality presents a clear opportunity for targeting advertising
  •     Enabling marketers to segment audiences according to personality type rather than by age or gender
Apr 1515:40
Conference pass

Standing out from the crowd: real-time customisation

Retail & Ecommerce Stream 1
  •     Differentiating your brand from your competitors
  •     Lowering cart abandonment rate and saving time
  •     Customising content according to users preferences and interests 
  •     Instilling a feeling of ‘uniqueness’ and ‘self-expression’ 
  •     Creating interactive experiences so consumers feel a connection 
Apr 1515:40
Conference pass

Capitalising on C2C marketing

Retail & Ecommerce Stream 2
  •     Engaging in a two-way conversation while turning your customers into brand ambassadors 
  •     Recognising the value and importance of social validation 
  •     Shifting the focus from commerce to customer
  •     Being cost-effective: letting customers do the work for you
Apr 1515:40
Conference pass

Understanding the science: neuroscience and retail

Retail & Ecommerce Stream 3
  •     Scrutinising shoppers movements and facial expressions for surprise, dissatisfaction, confusion or hesitation
  •     Creating strong emotional journeys: crafting meaningful, inspirational and ultimately unforgettable experience 
  •     Evaluating subconscious biases when shoppers walk through the store: from store design and navigational layout, to displays, signage, music, packaging and timing of sales pitches 
Apr 1515:40
Conference pass

PANEL: Boosting digital banking in MENA

Payments & Fintech Stream 1
  •     Enriching the offering and navigating the digital needs of specific population segments
  •     Catering to a young, dynamic, highly educated and fast growing population
  •     Leveraging alternative channels to offer core banking products
  •     Adopting innovative solutions to increase efficiency
  •     Leverage the supporting governance structure
  •     Utilising the appetite to invest in digital 
  •     Innovating both classic and Islamic banking functions alike to create powerful new digital Islamic banking products
  •     Taking a proactive approach to collaborating with fintechs
Apr 1515:50
Conference pass

Beyond the click: adopting intelligent attribution modelling

Retail & Ecommerce Stream 2
  •     Setting up infrastructure to manage social engagement progammes 
  •     Measuring feedback to develop correct KPIs
  •     Assessing tools to help monitor what the customer is saying about your brand 
  •     Utilising consumer data to deliver specific, targeted advertisements to the most likely audience 
  •     Maximising your investments in marketing Reserved for sponsor  
Apr 1515:50
Conference pass

Merchandising and inventory management

Retail & Ecommerce Stream 3
  •     Using digital technology to ensure stocking and planograms are accurate 
  •     Promotional operational improvements = higher return on marketing campaigns 
  •     Leveraging RFID to optimise inventories and satisfy today’s demanding consumers
  •     Increasing confidence in SKU-level item availability 
  •     Bolstering employees and customers ability to track merchandise with real-time inventory visibility Reserved for sponsor  
Apr 1515:50
Conference pass

Launching an inclusion business

Payments & Fintech Stream 2
  •     Ensuring that complex and regionally differing demands are met
  •     Delivering on commercial objectives 
  •     Understanding the regulatory landscape  
  •     Plugging gaps in the ecosystem to achieve interoperability Reserved for sponsor  
Apr 1515:50
Conference pass

Embedded analytics: set for take off

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Simplifying how you access business data
  •     Integrating consumer-facing business intelligence and analytics tools into software applications
  •     Operating as a component of the native application itself rather than a separate platform
  •     Allowing end users to utilise higher quality data 
  •     Pinpointing insights quickly and allowing findings to be distributed across the organisation
  •     Providing access to all business data within one tool
  •     Combining analytics software with real-time data and historical data Reserved for sponsor  
Apr 1515:50
Conference pass

Driving mobile UX

Retail & Ecommerce Stream 1
  •     Creating a memorable, personal and emotional onboarding experience
  •     Shifting from customisation to personalisation of layout, content and recommendations
  •     Facilitating multi-platform, multi-device purchasing
  •     Overcoming challenges in mobile responsive design: screen size, slow loading and navigation 
  •     Driving consumers to purchase with enhanced mobile design 
  •     Utilising beautiful, clear images for a try-before-you-buy feeling Reserved for sponsor  
Apr 1516:00
Conference pass

Revitalising the on-boarding process

Payments & Fintech Stream 1
  • Making on-boarding frictionless and flexible
  • Demonstrating speed, ease, security and convenience
  • Reducing new customer acquisition costs
  • Letting customers choose their own channel
  • Utilising facial recognition
  • Integrating live chat and video chat
  • Measuring customer satisfaction within the on boarding process
Apr 1516:10
Conference pass

10. Innovating your card portfolio: what technologies to expect by 2020-

Payments & Fintech Stream 1
Reserved for Oberthur 
Apr 1517:00
Conference pass

Keynote: Driving the cashless future

Payments & Fintech Stream 1
  •     Driving the trend towards a cashless lifestyle for consumers 
  •     Developing a lifestyle ‘super’ app, inclusive of all payments
  •     Providing retailers with incentives to stop accepting cash
  •     Ensuring interoperability between all alternative payment methodsReserved for sponsor   
Apr 1517:00
Conference pass

Keynote: Accelerating commerce with the Internet of Things

Payments & Fintech Stream 2
  •     Seamlessly combining customer centricity, IoT and omnichannel 
  •     Facilitating interoperability of machines and algorithms with Machine-to-Machine (M2M) communication
  •     Futureproofing your organisation with new channels and services
  •     Creating an increasingly interactive shopping journey: wearables, sensors, beacons, cloud based POSReserved for sponsor  
Apr 1517:20
Conference pass

Keynote Panel: Payments in a connected world

Payments & Fintech Stream 1
The Internet of Things is becoming more of a reality every day and developing IoT enabled payments is essential to the ecosystem’s development. This keynote panel will feature innovators from across the IoT spectrum, from cars to wearables, cities to homes, and much more, these companies will explain the role of payments within their company, industry and the wider connected world.  
Apr 1517:20
Conference pass

Keynote: Converging online and offline commerce

Payments & Fintech Stream 2
  •     Creating digital mortar: marrying the advantages of immersive digital experiences with physical stores 
  •     Competing in a rapidly evolving retail landscape that’s becoming borderless and blurred 
  •     Location, location, geo-location: hyper-personalising marketing campaigns across platforms 
  •     Delivering differentiated and distinctive brands, services and experiences both online and offline
  •     Making shopping effortless, reliable and fun
Apr 1519:00
Conference pass

Seamless Awards 2018

Keynotes
The annual tech awards for the finance, retail and ecommerce industries.
The Seamless Awards identify and reward those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence and who will be the future stars of the industry.
The Seamless Awards is a prestigious evening event to be held in a 5* hotel in the heart of downtown Dubai and attended by banks, fintechs, etailers, retailers and governments from across the region. 

Create your personal agenda –check the favourite icon

Apr 1609:00
Conference pass

Keynote: Navigating the new API economy

Payments & Fintech Stream 1
  •     Promoting partnerships through APIs
  •     How to leverage open data platforms and vast data stores 
  •     Understanding the concept and mechanics of open banking 
  •     Innovating with APIs as a product to deliver a greater range of apps and services
  •     Allowing fintechs to build customised applications faster, quicker and more efficiently  
  •     Building the next generation of fintechs and deploying to a wide range of banks
  •     Understanding regulatory and cybersecurity burdens 
Apr 1609:00
Conference pass

Keynote: Harnessing the potential of exponential technologies

Payments & Fintech Stream 2
  •     Using machine learning and AI driven chatbots to drive customer experience and efficiency 
  •     Evaluating the impact that greater-than-human intelligence will have in commerce
  •     Envisaging potential uses: advanced image & voice recognition technology, messaging apps, automation
  •     Creating seamless selling experiences with digital immersion: augmented, virtual and mixed reality 
  •     Utilising chatbots to refine and upgrade customer journeys
Apr 1609:20
Conference pass

Keynote: Scaling up and beyond borders

Payments & Fintech Stream 1
  •     How to cross borders as a fintech
  •     Conducting regulatory analysis on a budget
  •     Reducing barriers to entry
  •     Sourcing partners in new markets
  •     Balancing local operations with a global approach  
  •     Understanding compliance, new business landscapes, access to data, customer preferences and cultural nuances
  •     Channeling localisation through a global framework of scalable principles
Apr 1609:20
Conference pass

Keynote: Putting artificial intelligence at the heart of everything

Payments & Fintech Stream 2
  •     Exploring the innovations and developments in utilising AI: automating processes and driving efficiency 
  •     Enabling users to have more intuitive search experiences with natural language processing capability
  •     Experimenting with AI and automated machine learning to revolutionise the customer experience: driving convenience and instantaneous product discovery 
  •     Moving beyond the web and apps: direct channels exploding across new engagement models such as Facebook Messenger, Amazon Echo, Microsoft Cortana 
  •     Building customer trust: why trust, transparency and ethics matter more than ever in the AI economy
Apr 1609:40
Conference pass

Keynote Panel: Incubation, hubs and the competition to be THE regional powerhub

Payments & Fintech Stream 1
  •     Creating a flourishing fintech ecosystem
  •     Attracting international talent, investors and businesses
  •     Developing a hub as a brand 
  •     Collaborating globally between hubs to help fintechs scale     
  •     Striking the right balance with regional governments
  •     Installing a regulatory sandbox to kick start innovation 
Apr 1609:40
Conference pass

Keynote Panel: The rise of contextual commerce

Payments & Fintech Stream 2
  •     Focusing on commerce, context and convenience to boost sales 
  •     Tempting customers to make impulse purchases with the ‘buy now’ button on Pinterest, Facebook, and Twitter
  •     Your voice is your command: unlocking the potential of voice-recognition technologies 
  •     Bridging the gap between the personalised in-store experience and shopping on any device 
  •     Driving conversion rates by making the purchase process simpler, engaging and more relevant for consumers 
  •     Revolutionising how consumers pay with mobile devices, apps and social media 
Apr 1610:00
Conference pass

Keynote: Collaboration, partnerships and investment: supporting a win-win combination

Payments & Fintech Stream 1
  •     What equates to a successful recipe between VCs, traditional players and fintechs?
  •     Embarking on a fintech spending spree: the time is now for banks 
  •     What issues are preventing partnerships from being successful? 
  •     Financing entrepreneurship 
  •     Improving user experience and offering a wider range of services
  •     Supporting the development of fintech client bases 
  •     Delivering technological solutions at the speed expected by the marketReserved for platinum sponsor 
Apr 1610:00
Conference pass

Keynote: Building a future-proof, cognitive business

Payments & Fintech Stream 2
  •     Utilising technology to provide a deeper level of service 
  •     Processing complex problems with AI apps and algorithms 
  •     Maintaining a competitive advantage in this increasingly fast paced world 
  •     Personalising, humanising and automating customer experiences with real-time insights Reserved for platinum sponsor 
Apr 1611:20
Conference pass

PANEL P2P payments: the new norm for millennials

Payments & Fintech Stream 1
  •     Transferring money quicker, less expensively and more precisely 
  •     Prepping for increased spending power from the digital-savvy younger generation 
  •     Offering a low-friction way to on-board users
  •     Finding ways to monetise P2P payments by moving functionality into more profitable environments
  •     Understanding user bases and the networks within them
  •     Leveraging existing networks of friends to encourage spending
  •     Offering value-added services at a nominal fee
  •     Discussing how P2P is becoming a prominent feature of the sharing economy
Apr 1611:20
Conference pass

Blockchain and the banks: use cases

Payments & Fintech Stream 2
  •     Building new banking systems to reduce fraud
  •     Securing, storing, encrypting and verifying all records
  •     Developing compliance platforms and KYC processes 
  •     Reducing operational costs 
  •     Increasing the efficiency of compliance processes 
  •     Developing a closer relationship with the financial regulator
  •     Obstacles: privacy concerns, integration with legacy banking systems, regulatory uncertainty and scalability
Apr 1611:20
Conference pass

PANEL Curating online marketplaces

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Gaining access to international markets through marketplaces 
  •     Increasing convenience: offering customers flexibility to browse and purchase products from multiple vendors in one transaction 
  •     Enhancing revenue opportunity with little risk  
  •     Utlising powerful product display tools: curating products to offer differentiation 
  •     Weighing up alternative business models: B2B vs B2C vs B2B2C
Apr 1611:20
Conference pass

Maintaining loyalty in a digital age

Retail & Ecommerce Stream 1
  •     Evolving loyalty in an era of tech savvy shopper
  •     Examining the rapidly changing loyalty landscape as consumers become more empowered than ever 
  •     Implementing new technology that offers deeper customer insights 
  •     Building loyalty through brand-led omnichannel experiences 
  •     Taking advantage of this digital mindset to drive loyalty 
Apr 1611:20
Conference pass

Panel: Bringing the online experience offline

Retail & Ecommerce Stream 2
  •     Creating a physical expression of your online personality  
  •     Meeting consumers expectations: a seamless ‘anytime, anywhere’ shopping experience  
  •     Utilising online features to make purchases easier for customer and bring high ROI  
  •     Seamlessly dovetailing the digital experience with store offerings 
  •     Developing store apps to accompany the full purchasing cycle 
Apr 1611:20
Conference pass

Panel: Differentiate to innovate: marketing for the future mall

Retail & Ecommerce Stream 3
  •     Growing the mall as a lifestyle destination
  •     Encouraging inside-out retail: extraordinary experiences that re-awaken all senses 
  •     Matching ecommerce convenience 
  •     Staying social: connecting with customers even when they aren’t at the mall
  •     Exploring apps for a more immersive experience and way of collecting customer data 
Apr 1611:40
Conference pass

Chat apps and conversational commerce: the next frontier

Payments & Fintech Stream 1
  •     Why are payments the linchpin of chat-bot commerce success? 
  •     Overcoming the hurdles that could prevent consumers from using chatbot payments
  •     Accelerating adoption and increasing conversion rates 
  •     Dropping fees for peer-to-peer transaction
  •     Processing payments from within a messenger service
  •     Accommodating brands within the app to accelerate commerce
  •     Case studies from Asia: the WeChat revolution 
Apr 1611:40
Conference pass

THE LIGHTENING ROUND

Payments & Fintech Stream 2
  •     6 blockchain innovators 
  •     3 minute power presentationsGet the low-down on how 6 blockchain start-ups are utilising the technology within their industry, the challenges they’ve faced and the extent to which they believe blockchain will transform the world as we know it
Apr 1611:40
Conference pass

The forth wave of commerce: disintermediation

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Redefining, narrowing and eliminating relationships between suppliers, manufacturers, retailers and consumers  
  •     Providing an easy-to-use platform that facilitates simple and secure transactions between buyers and sellers
  •     Redefining consumer expectations of shipping costs: fast and free 
Apr 1611:40
Conference pass

Increasing revenue with loyalty programmes

Retail & Ecommerce Stream 1
  •     Differentiating your brand and driving positive ROI through loyalty investments 
  •     Reducing complexity to create an enjoyable, convenient experience for the buyer 
  •     Creating a compelling offer: cash, vouchers and free products 
  •     Entertaining your members through gamification
  •     Ensuring your programme is non-intrusive, easy to understand and as automated as possible 
  •     Building multiple referral programmes 
Apr 1611:40
Conference pass

Creating an augmented & virtual reality

Retail & Ecommerce Stream 2
  •     Using AR and VR to drive customers to stores 
  •     Meeting the needs of the ‘smart shopper’ who embraces multiple channels 
  •     Enabling customer to virtually try before they buy
  •     Cutting through the clutter of traditional shelf-edge advertising 
  •     Creating fun, entertaining branded experiences  
  •     Gaining real-time views of store performance, potential traffic issues and visualising store layouts
Apr 1611:40
Conference pass

Diversifying the retail tenant mix

Retail & Ecommerce Stream 3
  •     Embracing retailtainment experiences: ambiance, emotion, sounds and activity to influence customers mood  
  •     Capitalising on opportunities to meet changing consumer needs and desires 
  •     Tracking the requirements of anchor tenants vs specialised tenants
  •     Fostering retail vibrancy to encourage customer sales, tenant success, and grow property income 
Apr 1612:00
Conference pass

Social commerce: changing likes into transactions

Payments & Fintech Stream 1
  •     Images and videos are becoming the new storefront
  •     Putting purchasing power into the hands of a consumer
  •     Integrating payments gateways into the social media space 
  •     Taking advantage of recognisable, easy to use platforms 
  •     Utilising previse data insights to create accurate and effective messaging 
  •     Will customers push back on privacy? 
  •     Allowing both P2P and merchant payments to co-exist on the same platform
Apr 1612:00
Conference pass

Cryptocurrencies: the epic explosion

Payments & Fintech Stream 2
  •     Are cryptocurrencies about to go mainstream? 
  •     Preparing for the beginning of a global financial realignment, or a bubble of historic proportions?
  •     Anticipating unknown coins will hit the big time
  •     Cryptocurrencies will pressure incumbents to improve
  •     Should banks be investing in cryptocurrencies? 
  •     Evaluating the rise of number two; ethereum 
Apr 1612:00
Conference pass

Growth in a box: the subscription economy

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Creating convenient, sticky services that delight
  •     Taking the effort out of buying and maintaining a sense of value for money
  •     Developing offerings that are more and more personalised 
  •     Accurately predicting and managing revenue  
  •     Reducing all friction and cart abandonment with no checkout 
  •     Increasing inventory control while reducing waste
  •     Increasing discoverability: surprising your customer with new, experimental products 
Apr 1612:00
Conference pass

O2O blending of price days

Retail & Ecommerce Stream 1
  •     Using intelligent, dynamic pricing to drive revenue and margins 
  •     Constantly using cognitive models to optimise pricing strategies  
  •     Enabling more ways to create value to both businesses and consumers
  •     Pulling the customer closer to your brand  
Apr 1612:00
Conference pass

Personalising products with 3D printing

Retail & Ecommerce Stream 2
  •     Re-envisioning the retail shopping experience
  •     Gaining a competitive advantage and eliminating out-of-stock-issues 
  •     Enticing customers back into brick and mortar stores:  involving them in the creative process
  •     Creating and delivering products in in real time
  •     Prototyping like a pro to gain actionable insight 
Apr 1612:00
Conference pass

Spotlight panel: Online disruption: what does it mean for the future of retail?

Retail & Ecommerce Stream 3
  •     Being original: creating innovative, experiential shopping experiences 
  •     Weighing up the need to expand in new malls vs rent prices  
  •     Competing with ecommerce leaders and a dramatic increase of online product availability 
  •     What does the emergence of new business models mean for retailers? 
Apr 1612:10
Conference pass

Making money social; how to launch a P2P platform

Payments & Fintech Stream 1
  •     Offering a next generation social payment platform for banks
  •     Successfully launching a social payment ecosystem to the market in a matter of weeks
  •     Bridging the gap between social media and the bank
  •     Creating a solid relationship for new and existing customers
  •     Attracting new customers utilising the power of PSD2 and socialReserved for sponsor
Apr 1612:10
Conference pass

Blockchain in payments: an unparalleled period of change and transformation

Payments & Fintech Stream 2
  •     Replacing many of the common intermediaries in the payments industry
  •     Instilling an open-source approach to payments
  •     Conducting payments between banks and their customers 
  •     Saving substantial costs, ensuring the safety and improving the speed of domestic and cross border payments
  •     Making global payments in real-time, with complete transparency using real-time fraud preventionReserved for sponsor
Apr 1612:10
Conference pass

Winning the brand to customer conversation

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Creating a neurological connection with the customer 
  •     Going direct to learn more about your customer: achieving unprecedented levels of customer satisfaction, engagement, trust and choice
  •     Gaining fully control of the value chain
  •     Using innovative preemptive distribution strategies 
  •     Delivering customers transparency, expanded choices and the ability to personalise  Reserved for sponsor
Apr 1612:10
Conference pass

Achieving a 360 degree customer view

Retail & Ecommerce Stream 1
  •     Consolidating online and offline data to understand who you are marketing to 
  •     Integrating data and processes in real-time 
  •     Merging identities from multiple devices and deduping customer records 
  •     Applying analytics across the customer journey for an enhanced understanding of goals and which channels they’re using Reserved for sponsor
Apr 1612:10
Conference pass

Revitalising retail: the store fit-out of the future

Retail & Ecommerce Stream 2
  •     Creating flexible store formats and multi-functional spaces
  •     Offering customers another reason to visit, encourage browsing and ultimately generate customer engagement
  •     Digital in-store media: giving consumers the information they need to make good product decisions 
  •     Enticing customers at the store front 
  •     Customising messaging on a place-by-place basis  Reserved for sponsor
Apr 1612:10
Conference pass

Reinventing retail with retailtainment

Retail & Ecommerce Stream 3
  •     Crafting inspiring, Instagram-worthy shopping experiences 
  •     Encouraging shoppers to linger for longer in-store 
  •     Attracting experience-seeking millennials
  •     Transforming stores into exciting destinations  Reserved for sponsor
Apr 1614:20
Conference pass

Understanding your customer: the power of customer insight

Retail & Ecommerce Stream 3
  •     Consolidating raw data into a single customer view 
  •     Combining behavioural data sources to create a holistic profile of today’s connected shopper 
  •     Letting data be your guide: optimising the new store experience 
  •     Tailoring up-selling and cross-selling using previous purchase history
  •     Cultivating and retaining loyal customers using internal and external data
Apr 1614:20
Conference pass

Cross border commerce: navigating complexities up and down the payments stack

Payments & Fintech Stream 1
  •     Utilising local payment methods to drive the future of interoperable commerce 
  •     Connecting digital wallets around the world
  •     Improving the user's experience with alternative payments, mobile payments and other integrated fintech solutions
  •     Developing relationships with banking partners in different markets
  •     Creating more efficient methods of data collection
  •     Increasing demand for transparency in foreign exchange rates and transaction fees
Apr 1614:20
Conference pass

PANEL The rise of RegTech?

Payments & Fintech Stream 2
  •     Utilising new technologies to address compliance and regulatory challenges, efficiently and effectively 
  •     Why is it different to existing compliance technology or data? 
  •     Supporting the easier management of regulatory operations in an increasingly diverse environment
  •     Local and global considerations
  •     Translating complex regulation into API code
  •     Streamlining burdensome compliance processes to keep both risk and human resources low
  •     Using machine learning, biometrics and distributed ledgers help ensure compliance with fewer resources
  •     Tackling pain points, from KYC and on-boarding to compliance monitoring and fraud detection 
Apr 1614:20
Conference pass

PANEL Coming of age: the fully configurable B2B platform

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Acknowledging the complexity of B2B transactions: pricing schemes, volume discounts, multiple languages, complex product specs, customised implementations 
  •     Switching to open source systems with out-of-the-box functionality 
  •     Empowering and working with sales reps
  •     Utilising sales enablement technology
  •     Quicker implementation and integration 
  •     Accessing real-time inventory levels & tracking 
Apr 1614:20
Conference pass

SPOTLIGHT PANEL Moving to online luxury

Retail & Ecommerce Stream 1
  •     Curating content that tells an engaging story and connects to the brands heritage
  •     Driving revenue from social channels
  •     Creating a high end user experience with superior website design 
  •     Addressing security concerns when shipping high-value inventory 
  •     Going above and beyond with customer service: live chat, reservations, call-back, free shipping & returns 
Apr 1614:20
Conference pass

PANEL: Revolutionising the last mile: building an agile, omnichannel supply chain

Retail & Ecommerce Stream 2
  •     Transforming legacy supply chains to increase commercial growth potential and ensuring optimum efficiency 
  •     What key elements should take priority when developing your delivery model? 
  •     Providing agile, demand driven supply chains that pivot around customer needs
  •     Creating a seamless cross channel CX integrated at the front and back end
  •     Delivering what consumers wants: velocity, visibility, predictability and control 
  •     How can logistical challenges be converted into commercial opportunities?
Apr 1614:40
Conference pass

Fintechs: surpassing banks on cross border payments

Payments & Fintech Stream 1
  •     Using open protocols to build an intraoperative cross border ecosystem
  •     Forcing banks to realise that a Venmo-like experience is expected by consumers
  •     Developing tech that suits both B2B and B2C transactions
  •     Allowing international payments to be traced in real time utilising the blockchain 
Apr 1614:40
Conference pass

PANEL Are compliance officers still required in banks?

Payments & Fintech Stream 2
  •     To what extent is RegTech enabling a reduction in headcount at banks?
  •     Will RegTech eliminate such roles entirely?
  •     Human roles: tackling the more complex cases, where judgement and expertise are vital
  •     RegTech solutions: battling the less risky, high-volume, and time-consuming roles
  •     Performing tasks not only more quickly or cost effectively but also more accurately
Apr 1614:40
Conference pass

Putting the CX into B2B

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Matching the B2C CX: intuitive navigation, user-centric web store design etc. 
  •     Merchandising: rich content, high-res visuals, fully functional shopping carts
  •     Incorporating customer-specific pricing 
  •     Saving time in path to purchase 
Apr 1614:40
Conference pass

SPOTLIGHT PANEL Grocery price wars

Retail & Ecommerce Stream 1
  •     Winning over time-deprived, budget focused, busy customers 
  •     Facilitating quick and easy browsing and purchasing 
  •     Using science-based pricing technology to meet customers’ expectations
  •     Bringing the convenience of digital shopping to the grocery business 
  •     Making the leap to a combination of on and offline shopping 
  •     Increasing product and supply chain efficiency 
Apr 1614:40
Conference pass

Going straight to the source: direct to consumer

Retail & Ecommerce Stream 2
  •     Adapting to changing consumer behaviour and needs 
  •     Developing an agile supply chain to improve the customer experience 
  •     Addressing the increased complexity of selling D2C: more dynamic warehousing, varied transportation modes, volatile demand 
  •     Acquiring consumer data to tailor personalised shopping experiences   
  •     Embracing the opportunity for direct and authentic engagement with customers
  •     Evaluating new distribution and fulfilment models 
Apr 1614:40
Conference pass

Creating a competitive advantage with predictive analytics

Retail & Ecommerce Stream 3
  •     Using predictive modeling to make better, more informed decisions and create contextualised experiences 
  •     Translating shopper data into meaningful insights 
  •     Creating relevant, personalised marketing campaigns to prompt purchase and reduce operating costs 
  •     Meeting inventory demand faster and more precisely: using predictive analytics to dictate product quantity, size and pricing 
  •     Offering tailored recommendations based past purchases and buying habits
Apr 1615:00
Conference pass

The rise of machine learning

Retail & Ecommerce Stream 3
  •     Unifying data from disparate channels for a more holistic view of performance 
  •     Making better predictions to control spending and increase returns 
  •     Understanding the relationship between online and in-store behaviour, shopper journey analytics no matter the path to purchase 
  •     Embedding machine learning algorithms in legacy systems
  •     Offering personal promotions to specific customers: the right product at the right time
Apr 1615:00
Conference pass

Cross border payments: simpler, faster and more cost-effective

Payments & Fintech Stream 1
  •     Carrying a transaction over a communication protocol securely, quickly and in a compliant manner 
  •     Understanding the increasingly complex web of regulations in the cross border ecosystem 
  •     Competing with regulatory roadblocks restricting cross border innovation 
  •     Creating interoperable standards and frameworks
  •     Debating the role of distributed ledgers and cryptocurrencies in cross border
  •     Preparing for increasingly low-value, retail-orientated payments
  •     Proliferation of peer-to-peer cross border payments with growing usage of mobile devices
Apr 1615:00
Conference pass

PANEL: Regulatory sandboxes: measuring success

Payments & Fintech Stream 2
  •     Technology is global… regulation is local
  •     How are regulatory sandboxes aiding experimentation? 
  •     Accelerating innovation for regional fintechs 
  •     Helping start-ups to scale and go beyond borders 
  •     Attracting VC interest
  •     Promoting competition in regional fintech markets
Apr 1615:00
Conference pass

PANEL Adopting frictionless check-out solutions

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Increasing convenience by reducing friction while ordering 
  •     Accelerating and simplifying checkout 
  •     Facilitating painless, secure authentication with biometrics 
  •     How safe is your customer’s data? 
  •     Dealing with data when customers have multiple connected devices 
Apr 1615:00
Conference pass

Case study: Tapping into Egypt’s underserved market

Retail & Ecommerce Stream 1
  •     Realising the market opportunity: shifting consumptions patterns and consumer confidence 
  •     Addressing key challenges: inflation, government policy, import restrictions 
  •     The rise of foreign investment in grocery retailing 
  •     Getting pricing strategies right in a competitive market   
Apr 1615:00
Conference pass

Envisioning the future warehouse

Retail & Ecommerce Stream 2
  •     Managing orders, transfers, returns and tracking inventory in near-real time
  •     Delivering an instant, on-demand, detailed holistic view of all activities 
  •     Achieving a laser like focus on logistics and operations 
  •     Driving warehouse efficiencies through scene recognition during the order picking process 
Apr 1615:10
Conference pass

Digital-first remittance firms: transforming the remittance experience

Payments & Fintech Stream 1
  •     How are digital challengers altering the industry? 
  •     What are legacy players doing to hold them off?
  •     Adopting new methods or risk losing market share 
  •     Capitalising on the way people's expectations have changed with mobile remittances 
  •     Helping low income workers to build credit information 
  •     Faster transfers: sending money in seconds, securely 
  •     Offering multiple payment options alongside affordable rates Reserved for sponsor  
Apr 1615:10
Conference pass

Evaluating the ‘tech’ in RegTech

Payments & Fintech Stream 2
  •     Assessing the technologies that will transform regulation
  •     AI, blockchain, biometrics,  cryptography; data analysis; cloud computing; APIs
  •     What are the legal and compliance issues around using these new technologies?
  •     Observing global RegTech pilots and success stories Reserved for sponsor
Apr 1615:10
Conference pass

Case study: Marrying mobile payments with loyalty

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Leveraging mobile loyalty features to enhance the customer experience
  •     Gleaning insightful data on consumer behaviour 
  •     Tapping, swiping, clicking: offering faster and more secure payment methods 
  •     Driving customer convenience and engagement: becoming an integral part of their every day lives  Reserved for sponsor
Apr 1615:10
Conference pass

Saudi Arabia case study: Investing in one of the fastest-growing retail sectors globally

Retail & Ecommerce Stream 1
  •     Competing in a highly fragmented landscape, dominated by domestic players 
  •     Boosting sales with digital retailing: mobile and online 
  •     Tapping into a young populations obsession with social media 
  •     Fueling retail expansion: maximising government support 
Apr 1615:10
Conference pass

Turning your supply chain into a competitive advantage

Retail & Ecommerce Stream 2
  •     Delivering on-shelf availability, fulfillment and reverse logistics options without increasing costs
  •     Enhancing real-time inventory management: transparency into where every SKU is located
  •     Adopting traceability technology, tracking and delivery notifications to provide greater delivery transparency 
  •     Creating a rapid and responsive end-to-end supply chain to support the omnichannel experience
  •     Syncronising manufacturing and procurement to improve the number of on-time deliveries Reserved for sponsor
Apr 1615:10
Conference pass

Measuring and optimising the new store experience

Retail & Ecommerce Stream 3
  •     Utilising groundbreaking technologies to gain insights into all aspects of store operations and drive productivity 
  •     Accessing consumer data from multiple sources: beacons to video monitors to satellites 
  •     Optimising inventory and assortment by location to meet the demands of customers
  •     Augmenting the overall bricks and mortar experience  
  •     Understanding which campaigns, channels and devices are influencing consumers decisions to buy Reserved for sponsor
Apr 1615:20
Conference pass

PANEL: Cybersecurity; resisting a new wave of successful attacks

Payments & Fintech Stream 1
  •     Pioneering proprietary, leading-edge cybersecurity software 
  •     Building and bolstering insider threat detection programs in 2018
  •     Accessing real-time data transparently 
  •     Constantly observing the status of networks and level of insider threats
  •     Continuous active scanning, passive detection, log analysis, vulnerability management and compliance testing
  •     Active collaboration and the importance of information sharing 
Apr 1615:20
Conference pass

Does InsurTech mark the end of brokers?

Payments & Fintech Stream 2
  •     Using InsurTech for massive cost savers in claims, operations and customer acquisition
  •     Addressing privacy concerns of customers 
  •     Becoming present in the context of daily life, specific life events and decisions
  •     Offering new services on top of traditional products
  •     Anticipating the marketplace model finding its way to the insurance industry 
  •     Blockchain: coming out of the experimentation stage
Apr 1615:20
Conference pass

Protecting your business from cyber attacks

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Protecting connected devices against distributed denial of service attacks (DDoS)
  •     Detecting vulnerabilities, malwares and fraudulent transactions in real-time
  •     Keeping patch management as a top priority to reduce data breeches   
  •     Taking a decentralised approach to encrypted data storage
Apr 1615:20
Conference pass

STARTUP PANEL: Show me the money: challenges of raising Series A & B funding

Retail & Ecommerce Stream 1
  •     Having a clear vision of deploying raised capital 
  •     Identifying the scalable costs of customer acquisition 
  •     Demonstrating a scalable business model 
  •     Proving your worth it: applying market validation to products and services 
  •     Choosing the right investor who believes in your vision 
Apr 1615:20
Conference pass

Boosting omnichannel conversions with click & collect

Retail & Ecommerce Stream 2
  •     Creating opportunities to upsell and cross-sell 
  •     Giving consumers a reason to visit the store: capitalising on impulse purchases 
  •     Staying competitive: enabling customers to shop their way
  •     Increasing convenience: no delivery, no tracking, no waiting 
  •     Reaching price-conscious customers who value time flexibility  
Apr 1615:20
Conference pass

PANEL: Understanding how to reach tomorrow’s shoppers

Retail & Ecommerce Stream 3
  •     Evaluating key target audience segments: from Gen X, Y and Z to iBrains, Millennials and Baby Boomers 
  •     Reaching your audience with relevant product, service and experience at the right point in their journey 
  •     Understanding and helping shoppers find the products they really want 
  •     Being available 24/7 across all channels and devices 
  •     Using peer-to-peer social media 
Apr 1615:40
Conference pass

INVESTOR PANEL: The secret sauce: what it takes to secure funding

Retail & Ecommerce Stream 1
  •     Validating the market opportunity 
  •     Commercial traction: demonstrating your commitment and execution capability  
  •     Engaging your potential investor and maximising synergies 
  •     Recognising the X factor 
Apr 1615:40
Conference pass

Ordering ahead with mobile

Retail & Ecommerce Stream 2
  •     Using mobile to speed up ordering across channels and skip ques in-store 
  •     Driving repeat purchasing and volume with loyalty programmes 
  •     Offering the ultimate flexibility: instant payment, choice of pick-up method and location
  •     Lifting average ticket sizes through order customisation and easier checkout options  
Apr 1615:40
Conference pass

The rise of AI chatbots

Retail & Ecommerce Stream 3
  •     Transitioning to automated business processes
  •     Mimicking human thinking and decision making 
  •     Providing a lightening-fast response time 
  •     Accomodating higher volumes of traffic across platforms 
  •     Meaningful responses, prodct recommendations and comparisons 
  •     Using natural language processing to comprehend text patterns 
Apr 1615:40
Conference pass

Biometrics: stopping hackers in their tracks

Payments & Fintech Stream 1
  •     Educating consumers: an evolution not a revolution
  •     Familiarising consumers with the capabilities of their devices
  •     Streamlining and improving the customer experience, for all generations  
  •     Embedding biometrics into online purchases for card-not-present transactions 
  •     Cutting costs with a slicker authentication process 
Apr 1615:40
Conference pass

CX in insurance: engagement innovation

Payments & Fintech Stream 2
  •     Engagement innovation is the next level of digital transformation
  •     Staying in-sync with fast-changing customer behaviour, new market dynamics and increasing competitiveness
  •     Developing customer-centric products, new added value services and new business models
  •     Building holistic customer profiles, providing better insights into customer risk exposure and customer product needs
  •     Analysis, risk prevention programmes, individual pricing as well as personalised and “on the spot” insurance products
  •     Increasing customer loyalty and customer lifetime
Apr 1615:40
Conference pass

Implementing biometric technology

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Replacing conventional identity verification in favour of physiological attributes
  •     Strengthening security checks with fingerprints, iris patterns, facial recognition, voice and palm vein patterns 
  •     Setting your customers free from complicated passwords and reentering financial details
  •     Facilitating quicker checkouts and maximising your revenue
Apr 1616:00
Conference pass

Integrating machine-learning in fraud detection

Payments & Fintech Stream 1
  •     Utilising real-time predictive models based on consumer data
  •     Installing truly transformative services that result in a reduction of false positive declines
  •     Positively impacting the bottom line of banks and merchants alike
  •     Using AI to stay one step ahead of fraudsters
Apr 1616:00
Conference pass

IoT in InsurTech

Payments & Fintech Stream 2
  •     Utilising next-level data analytics capabilities and AI to unlock the potential of the IoT 
  •     Ensuring the right data management capabilities to cope with new data streams
  •     Utilising sensors in cars, homes and wearables to monitor risk 
  •     Turning data into new insights, relevant value propositions and customer engagement
  •     Open architecture: facilitating interactions between users
Apr 1616:00
Conference pass

Making smart, data driven decisions

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Reaping the rewards of our connected society 
  •     Identifying where shopping baskets are abandoned: adapting to your customers’ needs
  •     Weighing up visitor number vs customer numbers: why are people leaving without buying? 
  •     Tracking competitor data to inform pricing and product strategies   
Apr 1616:00
Conference pass

Case study: From start-up to scale up

Retail & Ecommerce Stream 1
  •     Understanding the formula to driving a business beyond startup phase and achieve massive growth 
  •     Changing your mindset: transitioning from being a hands-on entrepreneur to CEO
  •     Developing scalable infrastructure: making business operations more efficient and reliable 
  •     Marketing effectiveness: targeting and planning your most profitable customer base 
Apr 1616:00
Conference pass

Mastering cross-border commerce

Retail & Ecommerce Stream 2
  •     Breaking down invisible boarders: innovations in international expansion  
  •     Tailoring the experience to local consumers 
  •     Implementing payment security options to prevent data breaches and reduce risk of fraud 
  •     Understanding how changing global standards are impacting cross-border delivery 
  •     Choosing an appropriate online payment provider and couriers
Apr 1616:00
Conference pass

Building brand loyalty with live-action customer engagement

Retail & Ecommerce Stream 3
  •     Allowing customers to ask questions when they want, how they want: online chat system, social media, phone, Whatsapp etc. 
  •     Offering live support at every stage of the purchasing process to increase sales and engagement 
  •     Creating an in-person experience of stores online with your virtual sales force
Apr 1616:10
Conference pass

Robo-advisor v insurer

Payments & Fintech Stream 2
  •     Will robo-advice impact the labour market for insurers? 
  •     Deploying robo-advice to empower human front-liners
  •     Will digital agents damage customer engagement? 
  •     Providing better conversations, higher conversion and greater solutions 
  •     Providing insurers with preventive solutions combining data and machine learning
  •     Scoring and predicting the risk behaviour of consumersReserved for sponsor
Apr 1616:10
Conference pass

Innovating in the cloud

Payments & Fintech Stream 3 (Day 1) Retail (Day 2)
  •     Embracing digitalisation through cloud computing 
  •     Moving beyond storing and processing data
  •     Future proofing your business with unified commerce technologies 
  •     Reaping the benefits: driving flexibility, agility, lowering costs and increasing performance
  •     Scaling infrastructure capacity elastically according to usage     Reserved for sponsor
Apr 1616:10
Conference pass

Adopting an entrepreneurial mind-set

Retail & Ecommerce Stream 1
  •     Creating a culture of innovation
  •     Differentiating your business from competitors 
  •     Accommodating diverse methods of collaboration and support   
  •     Choosing the perfect partnerships and ventures that will drive revenue
  •     Being proactive: thrive, don’t just survive
  •     Tapping into your most valuable resource: people Reserved for sponsor
Apr 1616:10
Conference pass

Local heroes vs incumbents: choosing the right delivery partners

Retail & Ecommerce Stream 2
  •     Ensuring seamless, simplified and reliable international delivery services
  •     Customer is king: selecting partners, 3PLs and carriers that meet customer expectation and drive market share
  •     Maintaining brand prestige when working with multiple transportation partners 
  •     Assessing production processes, technology and methods of processingReserved for sponsor
Apr 1616:10
Conference pass

Creating a seamless UX at every touchpoint

Retail & Ecommerce Stream 3
  •     Designing for the entire journey, not just a single interaction 
  •     Taking a proactive approach with intent driven engagement 
  •     Optimising onsite search, site speed, mobile-friendliness
  •     Making navigation powerful, fast and easy to use  
  •     Increasing filterable product attributes to boost conversions Reserved for sponsor
Apr 1616:10
Conference pass

Harnessing the cloud for cybersecurity

Payments & Fintech Stream 1
  •     Utilising cloud-based cybersecurity services
  •     Installing remote servers on the Internet to store and process data
  •     Creating remote data centers in seconds
  •     Finding a highly reliable cloud provider 
  •     Prioritising and protecting sensitive information that makes your business uniqueReserved for sponsor
Apr 1616:20
Conference pass

2nd ANNUAL SEAMLESS PITCH-OFF: In partnership with TURN8

Keynotes
25 start-ups and fintechs from around the world will have three minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2018.
In these three minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise their industry.
The winner could receive a record investment of up to $500,000 from TURN8.
300 start-ups will be shortlisted and 10 will be selected by TURN8 to pitch our panel of experts.

Create your personal agenda –check the favourite icon

Apr 1709:00
Conference pass

Embracing marketing technology of the future

LEAD
  •     Implementing new technology that derives deeper customer insights 
  •     Harnessing data driven learning systems: machine learning and artificial intelligence 
  •     What role will blockchain play?
  •     Breaking programmatic out of its black box: scaling across multiple campaigns
  •     Increasing the adoption of automation tools to increase customer engagement and productivity  
Apr 1709:00
Conference pass

Blockchain: the current state of play

Blockchain:Connect
  • Transparency, longevity, interoperability and support
  • Driving down costs for individuals and businesses
  • Transitioning proof of concepts (POCs) into production use cases
Apr 1709:20
Conference pass

Designing a next generation rewards programme

LEAD
  •     Going beyond rewards: making a loyalty programme aspirational
  •     Delight, create and retain loyal customers 
  •     Creating a lifestyle app: enhancing a customer’s life, problems and soothing pain points
  •     Status anxiety: harnessing the positive effects of envy
Apr 1709:30
Conference pass

Stimulating blockchain adoption to take it mainstream

Blockchain:Connect
 
  • Transitioning society as decentralization takes center stage
  • Exploring cost implications when new and existing technology co-exist 
  • Migrating vs. upgrading legacy systems
  • How scalable is the technology?
  • Promoting interoperability between private networks
  • What are the technical and business impediments holding back adoption?
Apr 1709:40
Conference pass

Marrying social, mobile and loyalty: developing your own mobile wallet

LEAD
  •     Making your mobile wallet stand out in a crowded marketplace 
  •     How realistic is it to create a mobile wallet? 
  •     Tapping into the hearts, minds and wallets of millennials 
  •     Integrating your mobile wallet with your CRM and payment systems
  •     Enhancing all aspects of the purchasing experience: convenience, speed, engagement 
Apr 1710:00
Conference pass

Getting personal: Know Your Customers (KYC)

LEAD
  •     Contextualising offers and marketing to optimise the customer experience
  •     Understanding what your loyal customers key priorities are
  •     Applying unique, intelligent customer engagement
  •     Gleaning more insights from your customer data 
  •     Creating more robust buyer personas: resonating with your audience on an emotional levelReserved for sponsor 
Apr 1710:00
Conference pass

Exploring emerging use cases of the blockchain

Blockchain:Connect
 
  • Navigating the emerging cross-industry opportunities offered by blockchain technology
  • Discussing future use cases including:
  • Tracking taxpayer money
  • Facilitating voting
  • Underpinning cloud storage platforms
  • Regulating global academia and healthcare
  • Automating and securing trading, insurance and real estate
  • Making global supply chains transparent
Apr 1710:30
Conference pass

Integrating blockchain into your technology strategy

Blockchain:Connect
 
  • Exploring the areas that blockchain can be applied to improve trust and process
  • Ensuring data integrity
  • Challenges of scaling and power usage required to run a distributed ledger
  • Managing and validating almost any type of transactions
Reserved for sponsor
 
Apr 1711:00
Conference pass

Bringing your brand to life: driving the brand experience

LEAD
  •     Using new technology and content to build experiences that matter
  •     Crafting an enriching, intimate expression of your brand values 
  •     Expanding the definition of a brand
  •     Creating a connection with storytelling and personalisation 
Apr 1711:20
Conference pass

Effectively dealing with the proliferation of chat apps

LEAD
  •     What guidelines should marketers adopt when deciding which apps to use? 
  •     Engaging through private, meaningful, conversational moments 
  •     Weighing up discoverability vs interactivity 
  •     Combining AI and natural language processing to drive CX
Apr 1711:30
Conference pass

The future of government: on the blockchain

Blockchain:Connect
 
  • Streamlining citizen interaction, financial transactions and contract management
  • Tackling the trust and bureaucracy challenges head on
  • Transforming regulatory compliance, identity management and citizen services
  • Enhancing transparency and collaboration between governments, business and citizens
  • Registering assets and recording ownership changes on a distributed shared ledger
  • Creating, updating and enforcing regulations on the blockchain
  • Removing friction in key citizen interactions
Apr 1711:40
Conference pass

What’s the value of a ‘follower’?

LEAD
  •     Assessing how valuable ‘followers’ and ‘subscribers’ are, even if they are vanity metrics
  •     Allowing brands to build lookalike campaigns that inform paid social ad spend
  •     Gaining a true understanding of how people react to your brand 
  •     Tracking consumer preferences and loyalty
Apr 1712:00
Conference pass

Using technology to reduce friction in the path to purchase

LEAD
  •     Implementing technology to make a product or service frictionless
  •     What areas must brands focus on in order to iron out friction in the path to purchase?
  •     Can experiential tech (AR, VR, AI, and Voice) transcend the prototype stage to be a source of ease for consumers?
  •     Examining possible applications for experiential tech in the areas of retail, government, healthcare and education that would improve convenienceReserved for sponsor 
Apr 1712:00
Conference pass

Blockchain: the ‘beating heart’ of the global financial system?

Blockchain:Connect
 
  • Lowering fees for consumers, providing better regulatory oversight and preparing against financial bubbles
  • Enabling collaboration between competing financial institutions
  • Overcoming early challenges associated with the technology
  • Ensuring full economic and social benefits are realised
  • Exploring the potential effects on the full financial ecosystem: insurance, payments, market provisioning, investment management, capital raising, and depositing and lending 
Apr 1712:20
Conference pass

Ecommerce on the blockchain

Blockchain:Connect
 
  • Leveraging the many properties of the blockchain to completely upend existing models
  • Providing radical transparency and making transactions visible
  • Building cash back and loyalty programs on the blockchain
  • Simplifying the customer acquisition and onboarding process
  • Helping the customer to make informed decisions pre-purchase
  • Making data sharing and transfer simple to reduce return rates
Apr 1712:40
Conference pass

Revolutionising retail with blockchain

Blockchain:Connect
 
  • Assuring the authenticity of unique goods
  • Reducing counterfeit goods
  • Transferring product warranties from paper onto the cloud via blockchain
  • Minimising transaction fees
  • Increasing supply chain efficiency with farm-to-fork tracking
  • Integrating cryptocurrency payments at the POS
  • Revolutionising loyalty systems by helping track points collected by customers
Apr 1712:40
Conference pass

Blockchain for sustainability: realising the 2030 sustainable development goals through blockchain

Blockchain:Connect
  • Providing new opportunities to help implement the UN's Sustainable Development Goals
  • Moving value, securing audit trails and providing records unsupported by traditional intermediaries and institutions
  • Reducing corruption and expanding community ownership models
  • Scaling investment in green infrastructure and leveling the field for small and micro-producers
  • Use cases:
-Digital Identity exclusion
-Financial inclusion
-Supply chain transparency and trust
-Clean energy and renewables
-Green financing
-Reputation systems
Apr 1713:30
Conference pass

Creating a robust technology stack: ensuring your marketing stack makes analytics simple

LEAD
  •     Revealing the difference between ad-tech and mar-tech: why marketing analytics practitioners need to care
  •     Creating a seamless marketing and advertising technology stack
  •     Constantly A/B testing to measure efficiencies 
  •     Getting the right message in front of the right customers, at the right time 
Apr 1713:50
Conference pass

Building in-depth customer journey maps with customer data

LEAD
  •     Ranking touchpoints by importance: don’t be overwhelmed by the experiential aspect of marketing  
  •     Creating a cohesive customer journey: highlighting every part of the purchasing experience 
  •     Identifying the touchpoints where customers interact with your brand 
  •     Infusing data into your customer journey strategy to define customer segments and identify churn signals 
Apr 1714:10
Conference pass

From predictive to prescriptive analytics: the next frontier in business intelligence

LEAD
  •     How accurate are predictive analytics tools?
  •     Assessing the role of human decision-making in predictive analytics 
  •     Achieving business process optimisation 
  •     Turning data into actionable insight 
Apr 1714:30
Conference pass

Optimising your data management platform

LEAD
  •     Orchestrating breakthrough brand experiences and deeper consumer engagement 
  •     Drawing data signals from all screens and sources to improve experiences across all consumer touchpoints 
  •     What actually counts as a ‘single customer view’ and how do you know you have it?Reserved for sponsor 
Apr 1714:30
Conference pass

Utilising blockchain in your business

Blockchain:Connect
 
  • Integrating blockchain into your business strategy
  • Appreciating the blockchain and its many aspects
  • Thinking about the blockchain in a holistic manner
  • Understanding what can be done with the blockchain
  • Using blockchain as an enabler for new service models and technologies
  • Creating new revenue, growth and services
Reserved for sponsor
 
Apr 1714:50
Conference pass

How will regulation impact blockchain development?

Blockchain:Connect
 
  • How to put together a regulatory framework for blockchain
  • When and how to regulate without stifling innovation
  • Shaping the laws for the transformative technology
  • Ensuring adequate regulation is required if business models are to be optimised
  • Making the various blockchain technologies compatible and ensuring their smooth interoperability
Apr 1715:10
Conference pass

Navigating the maze of blockchain consortia

Blockchain:Connect
 
  • Why do companies join blockchain consortia?
  • Getting scale and adoption of blockchain in a market
  • Bringing about cost-related and operational efficiencies in interconnected systems
  • Assessing the options: business-focused v’s technology-focused
  • Deliberating the strategies for consortia aiming to deploy blockchain at commercial scale
  • Playing a central role in the commercialisation of blockchain technology in every industry
Apr 1715:20
Conference pass

Driving viral content

LEAD
  •     Getting to know your customer: developing a unique value proposition 
  •     Meeting consumers growing demand for more narrative and thematic weight
  •     Understanding what messages resonate with Gen Z the most  
  •     Driving the shareability of digital content 
  •     Being authentic, sincere and consistent 
Apr 1715:40
Conference pass

#growthhacking: making your marketing truly growth-based

LEAD
  •     Debunking common myths about growth hacking 
  •     Activating visitors: getting them to take action 
  •     Adopting a growth mindset in your company DNA
  •     Delivering ‘must have’ experience: to the right customers at the right time 
Apr 1716:00
Conference pass

Scaling engagement: taking social media targeting to the next level

LEAD
  •     Defining the boundaries: creating ethical social media guidelines
  •     Maintaining privacy: how much is too much?  
  •     Uniting people, processes and technology to drive ROI
  •     Moving beyond listening: personalising the customer experience  
Apr 1716:00
Conference pass

Securing the IoT with blockchain

Blockchain:Connect
 
  • Enhancing security, privacy, and the manageability of IoT devices
  • Producing an environment for IoT networks where there can be trust and anonymity
  • Providing assurances that data is legitimate
  • Creating new approaches to online identity, trustworthy transactions and resilient networks
  • Delivering a platform for IoT to interconnect reliably and avoid the threats that plague central server models
  • Verifying identity of IoT devices and the people interacting with them
  • Preventing compromised devices usurping the platform
Apr 1716:20
Conference pass

Evolving creativity and advertising with AI

LEAD
  •     Examining how the structure of creative agencies and advertising design will evolve 
  •     Utilising data and machine learning to create testing and targeting 
  •     Dynamically changing local and pricing information 
  •     Breaking into unique patterns and behaviours that are normally unseen Reserved for sponsor 
Apr 1716:20
Conference pass

ICOs: the future of raising money  

Blockchain:Connect
 
  • Offering a crowdfunding mechanism built on top of the blockchain
  • Are securities tokens the new equity crowdfunding?
  • Assessing the future of blockchain driven decentralised business models
  • Understanding the enormous increase in the value of cryptocurrencies
Apr 1716:40
Conference pass

Blockchain and big data: understanding the opportunity

Blockchain:Connect
 
  • Securing and decentralising your database
  • Capitalising on universal data exchange
  • Providing greater confidence in the integrity of data
  • Creating an entirely new set of possibilities for AI capabilities and insights
  • Making an impact in the cost of storing data and in the amount of data available
  • Driving cost savings in data storage from the disintermediation of centralized storage providers
  • Moving from proprietary data silos to blockchain-enabled shared data layers
  • Interpreting data becomes the advantage
Reserved for sponsor
 
last published: 31/Oct/17 06:15 GMT