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Improving customer engagement with technology

wednesday 20 May, 11AM (gSt)

hosted by Terrapinn 

Today, consumers expect companies to communicate with them through their preferred channel - anywhere at any time. Understanding when, how and which platforms your customers are more likely to engage with you on is key to maintaining their interest.  
 
To adapt to this new kind of “always-connected” customer, you must embrace the power of technology to deliver unmatched and up-to-date customer experience. This webinar is going to reveal the technology behind better customer engagement.
 
This webinar will discuss the following techonology:
  • AI, machine learning and automation to offer real-time support  
  • Data and advanced analytics for better consumer understanding   
  • The importance of a seamless omni-channel management  
  • Always staying connected with IoT
  • AI powered chatbots with human-like language 
  • Offering immersive experience with digital tools such as AR/VR for stronger customer engagement 
 

WATCH ON-DEMAND

 

Featured Panellists:

Anshul Srivastav

Former CIO

Union Insurance Company

Frederik Bisbjerg

Chief Strategy & Business Acceleration Officer

Noor Takaful

Mustafa Ahmed

Chief of Design & Technology / Co-owner

Lock&Stock

Naveed Pirzada

Chief Strategy Officer

Mall.Global

 

Hammad Anwar

Vice General Manager / Chief Technology Officer

ekuep.com / Bargo Venture, KSA

Ross Maclean

Group CEO

The Traffic Group

 

WATCH ON-DEMAND

 

Hosted by:

 

 

For more information, visit www.terrapinn.com

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