THE CONFERENCE AGENDA

 

By bringing together the brightest minds from across e-commerce, retail, payments, fintech, identity and insurtech. Seamless ignites new ideas and inspires the audience to think differently.

You will be stimulated by innovators, disrupters, business leaders and entrepreneurs from across the globe.

Leveraging our extensive relationships and experience in the field, we can ensure the ultimate experience to spark and inspire change. Underlined by networking, ideas, forums and cutting edge product profiling we aim to push the boundaries of current market thinking.

We promise access to the right people at the right time in an environment that drives opportunity.

 

 

Dubai, 16 - 17 November 2020

Schedule

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Nov 1609:00
Conference pass

WELCOME ADDRESS

Keynotes
Nov 1609:05
Conference pass

KEYNOTE PRESENTATION Maintaining an innovation led customer-centric focus

Keynotes
Hani Weiss, Chief Executive Officer, Majid Al Futtaim
Nov 1609:20
Conference pass

KEYNOTE PRESENTATION How will national digital identity redefine city experiences? 

Keynotes
Nov 1609:25
Conference pass

FIRESIDE CHAT Exceeding expectations: challenges vs opportunities

Keynotes
Timothy Earnest, Group Director/CEO, Al-Futtaim Malls
Nov 1609:40
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KEYNOTE (virtual) Goodbye cash, goodbye privacy? 

Keynotes
Chris Gledhill, Futurist And Co-Founder, Secco Bank
Nov 1609:40
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KEYNOTE PRESENTATION Uncovering new efficiencies with an automation overhaul

Keynotes
Gunjan Bhow, Global Chief Data Officer, Walgreens Boots Alliance
Nov 1610:00
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KEYNOTE PRESENTATION The future of last mile

Keynotes
Peter Somers, Chief Executive Officer, Emirates Post Dubai
Nov 1610:20
Conference pass

PANEL (live) Cash-light: the path to a cashless economy  

SEAMLESS TRACK 1 (live)
Nov 1610:20
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PANEL  Labs. Hubs. Fintechs. Building digital first banking units   

SEAMLESS TRACK 2 (virtual)
Nov 1610:20
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PANEL Data breaches: transform now!

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1610:30
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PANEL Fostering a culture of transformation

Retail and E-Commerce - Physical Track
Junaid Ali Qureshi, Chief Technology Officer, Dubaipetfood.com
Mohsen Ahmad Al Awadhi, Chief Executive Officer Logistics District, Dubai South
Bart Denolf, CEO, Sacoor Brothers
Nov 1610:30
Conference pass

PANEL The age of AI: uncovering the opportunities

Retail and E-Commerce - Virtual Track
Athbi Al Enezi, Co-Founder And Managing Partner, Just Clean
Lidija Jankovic, Founder, Lidija's Kitchen
Christina Ioannidis, Chief Executive Officer, Aquitude
Sadeq Jaafar, Chief Digital Officer, Homiez.me
Nov 1611:00
Conference pass

PANEL Taking the next step towards a digital bank in the Middle East

SEAMLESS TRACK 1 (live)
Nov 1611:00
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INTERVIEW Pairing innovation with regulation

SEAMLESS TRACK 2 (virtual)
Nov 1611:00
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PRESENTATION Driving digital identity development during a pandemic

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1611:20
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PANEL The evolving role of the CIO: translating tech-led innovation into customer value

Retail and E-Commerce - Physical Track
Katia Kachan, Case Study Writer, INSEAD
Guilherme Rodrigues, AVP Customer Experience and Design Lead, First Abu Dhabi Bank (FAB)
Mohamed Roushdy, MBA, Chief Information Officer, Dubai Asset Management
Danielle Dawson, Head – Business Transformation, Babyshop, Landmark Group
Nov 1611:20
Conference pass

PANEL Building an agile, responsive and sustainable supply chain

Retail and E-Commerce - Virtual Track
Shailen Shukla, Supply Chain and Logistics Expert, Consultant
Kunal Gupta, Director - Supply Chain, Bateel International
Arshad Qureshi, Global E-Commerce Head, Agepha
Nov 1612:05
Conference pass

FIRESIDE CHAT (live) Are bank-fintech partnerships the future?  

SEAMLESS TRACK 1 (live)
Nov 1612:05
Conference pass

PANEL Reacting to the rise of omnichannel delivery expectations with digital

Retail and E-Commerce - Physical Track
Shyam Sunder, Marketing & Communications, Consultant
Manar Alkassar, Chief Executive Officer And Founder, Helpling ME
Peter Somers, Chief Executive Officer, Emirates Post Dubai
Nov 1612:05
Conference pass

PANEL Aspiration vs execution: what’s halting digital transformation?

Retail and E-Commerce - Virtual Track
Sayra Berirmen, Head Of Digital Innovation, Al Farwaniya Property Developments LLC - Reem Mall
Hany Alkholy, Managing Director, CG Shopping Malls Development
Andy Letting, Global Head Of Digital Acquisition And Retention, Jack Wills
Ahmed Ragab, Group Chief Executive Officer, Baraka Retail Group
Nov 1612:05
Conference pass

PANEL Discussing the necessity for logistics decentralisation as e-commerce volume grows

Retail and E-Commerce - Virtual Track
Yasser El Dahmy, Head Of E-Commerce - Consumer Electronics Division, Samsung Electronics
Rafees Rahmathulla, Chief Executive Officer, Bisdesk.com
Pawan Gadia, Chief Executive Officer - Retail And Online, Ferns N Petals
Nov 1612:30
Conference pass

PANEL Renovating the legacy banking infrastructure

SEAMLESS TRACK 1 (live)
Nov 1612:30
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PRESENTATION Integrating payment solutions towards a cashless society

SEAMLESS TRACK 2 (virtual)
Nov 1612:30
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PRESENTATION Oman National Digital Identity: the distinct adoption in the entire digital life and government services

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1612:50
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PANEL Logistics decentralization for e-commerce volume growth: challenges, opportunities and future ecosystem

Retail and E-Commerce - Virtual Track
Amrit Shivlani, Founder And Chief Executive Officer, MusicMajilis
Stephen Stanton, Chief Business Officer - Parcels and Express, Emirates Post Dubai
Renata Liuzzi, Managing Partner, Axis Partners
Nov 1612:50
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PRESENTATION  A maturity model for customer identity and access management

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1613:10
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PRESENTATION Aadhaar: the foundation to new initiatives

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1613:35
Conference pass

PANEL (live) Tapping into the impending era of mobile payments

SEAMLESS TRACK 1 (live)
Nov 1613:35
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PRESENTATION What’s the role of technology in building a successful digital business? Slave or Master?

Retail and E-Commerce - Physical Track
Nov 1613:35
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PANEL Looking beyond borders: meeting exceeding expectations as cross-border commerce becomes a necessity

Retail and E-Commerce - Virtual Track
Nov 1613:40
Conference pass

PANEL Joining the e-state revolution: interoperability and digital ID

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1614:00
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PANEL Taking advantage of P2P payments potential

SEAMLESS TRACK 1 (live)
Nov 1614:05
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PANEL Engaging and innovating across social

Retail and E-Commerce - Physical Track
Moderator: Melissa Jarvinen, Chief Marketing Officer, Matrix Marketer
Alexander Suski, Associate Vice President Of Sales And Marketing, Millennium & Copthorne Hotels
Rami Zahran, Chief Marketing Officer, Saudi German Hospital Group (MEAHCO)
Salah Mustafa, Vice President Digital Marketing, Wego
Nov 1614:20
Conference pass

PANEL Customer-led transformation and strategy: going beyond your consumers’ needs, wants and expectations

Retail and E-Commerce - Virtual Track
Richa Shah, Founder, Liberitee Limited
Sudeep Ghai, Chief Customer And Commercial Officer, flyadeal
Majed M Al Tahan, Founder And Chief Executive Officer, AYM Commerce
Nov 1614:30
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PRESENTATION The front office is lean; the back office is mean

SEAMLESS TRACK 2 (virtual)
Nov 1614:40
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DEBATE Is compliance killing corporate innovation?  

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1614:50
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PANEL Delivering an engaging experience as expectations evolve

Retail and E-Commerce - Physical Track
Moderator: Ravi Raman, Associate Publisher, Nervora
Kartik Bhatt, Retail Head Of Operations, Marketing And Retail Planning, Adventure HQ
Shafique Ibrahim, Chief Digital Information Officer, Al Fardan Group
Nov 1615:00
Conference pass

PANEL Exploring the next generation of payment processing technologies  

SEAMLESS TRACK 2 (virtual)
Nov 1615:05
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PANEL Leveraging tech for end-to-end visibility to drive customer satisfaction

Retail and E-Commerce - Virtual Track
Andy Letting, Global Head Of Digital Acquisition And Retention, Jack Wills
Adnan Shaffi, Co-Founder And Chief Executive Officer, PriceOye
Nov 1615:30
Conference pass

PANEL  AI: the weaponised bot on both sides of the cyber fence  

SEAMLESS TRACK 2 (virtual)
Nov 1615:35
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PANEL Putting consumer’s at the heart of your business: developing an effective customer conversion strategy (physical) Developing an effective customer conversion strategy

Retail and E-Commerce - Physical Track
Moderator: Renata Liuzzi, Managing Partner, Axis Partners
Helal Ismail, Head Of Technology, Cafu
Nadine Samra, Chief Business Officer, Zee entertainment
Mamoun Hmidan, Managing Director Of Mena And India, Wego
Firas Samko, Regional Senior E-Commerce Lead, Dyson
Nov 1615:35
Conference pass

PANEL A solid CX strategy: the difference between you and your closest competitor

Retail and E-Commerce - Virtual Track
Nov 1615:50
Conference pass

PANEL (live) UAE fintech: a “gold mine” for digital technology  

SEAMLESS TRACK 1 (live)
Nov 1616:00
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INTERVIEW (live) Fintech and the rise of collaboration over competition

SEAMLESS TRACK 1 (live)
Nov 1616:10
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PRESENTATION How to set-up and expand your e-commerce business in the region?

Retail and E-Commerce - Physical Track
Nov 1616:10
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FIRESIDE CHAT International remittances: a global engagement with digital

SEAMLESS TRACK 2 (virtual)
Nov 1616:35
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PANEL (live) The fintech dilemma: when and where to scale up your business?

SEAMLESS TRACK 1 (live)
Nov 1616:35
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PANEL How post pandemic consumer behavior is redefining the retail landscape?

Retail and E-Commerce - Physical Track
Lidija Jankovic, Founder, Lidija's Kitchen
Muhammad Abrar, Head Of Finance, Seven Emirates Investment LLC (7-Eleven)
Amrit Shivlani, Founder And Chief Executive Officer, MusicMajilis

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Nov 1709:30
Conference pass

CEO KEYNOTE PANEL Strategy and culture: making digital banking work

Keynotes
Nov 1709:30
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KEYNOTE INTERVIEW Surviving and thriving in the retail space in a digital era

Keynotes
Nov 1710:00
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INTERVIEW Achieving ecommerce fulfillment with automation

Retail and E-Commerce - Physical Track
Nov 1710:10
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Driving fintech forward

Keynotes
Nov 1710:30
Conference pass

KEYNOTE PRESENTATION Evolution and future of e-commerce in the MENA

Keynotes
Reserved for Dubai Airport Freezone
Nov 1710:40
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Reshaping the payments & banking ecosystem with digital platforms

Keynotes
Nov 1710:50
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KEYNOTE PRESENTATION The return on experience - the transformative power of human experiences

Keynotes
Tim Kobe, Founder And Chief Executive Officer, Eight Inc
Nov 1711:15
Conference pass

PANEL Creating room for innovation on the shop floor

Retail and E-Commerce - Physical Track
Rameez Kakodker, Product Manager, Al Futtaim Private Limited
Ashish Panjabi, Chief Operating Officer, Jacky's Retail LLC
Nov 1711:40
Conference pass

PANEL (live) Unearthing the world of alternative payments

SEAMLESS TRACK 1 (live)
Nov 1711:40
Conference pass

PANEL Building bank of the future: one API at a time

SEAMLESS TRACK 2 (virtual)
Nov 1711:45
Conference pass

PRESENTATION Uncovering the importance of a dedicated e-commerce ecosystem to fill market gaps in MENA region

Retail and E-Commerce - Physical Track
Reserved for Dubai CommerCity
Nov 1711:50
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PRESENTATION Talk to me: where, when and why she buys

Retail and E-Commerce - Virtual Track
Sophia Matveeva, Founder, Enty
Nov 1712:20
Conference pass

PANEL Experience execution: empowering staff to embrace change

Retail and E-Commerce - Physical Track
Furqan Athar, Managing Director, Spret Retail
Khaled Adawi, Vice President, Elite Brands
Aleksandr Karapetyan, Sales And Operations Manager, APPAREL GROUP
Henri Bacha, Chief Commercial Officer, Abu Dhabi finance
Nov 1712:25
Conference pass

PANEL (live) Shaping the future of alternative lending

SEAMLESS TRACK 1 (live)
Nov 1712:30
Conference pass

INTERVIEW Banking millennials through API partnerships with potential

SEAMLESS TRACK 2 (virtual)
Nov 1713:00
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PRESENTATION Leveraging loyalty

SEAMLESS TRACK 2 (virtual)
Nov 1713:10
Conference pass

PRESENTATION Thinking locally: preparing organizations for x-border e-commerce

Retail and E-Commerce - Physical Track
Reserved for Zoho
Nov 1713:15
Conference pass

PANEL (live) Mobile first: developing a mobile-centric strategy

SEAMLESS TRACK 1 (live)
Nov 1713:25
Conference pass

PANEL Designing and orchestrating all points of contacts for a seamless user experience

Retail and E-Commerce - Virtual Track
Rajesh Kumar, Business Head, Ferns N Petals
Rohit Jaiswal, Chief Operating Officer, Dabur International Ltd
Nov 1713:30
Conference pass

FIRESIDE CHAT Unearthing the age of hyper-personalisation

SEAMLESS TRACK 2 (virtual)
Nov 1713:40
Conference pass

PRESENTATION E-tail first: from merchant to platform

Retail and E-Commerce - Physical Track
Richard Nicol, Chief Commerce Officer, Liquid Media And Marketing
Nov 1714:00
Conference pass

INTERVIEW (virtual) Driving core customer focus with AI innovation

SEAMLESS TRACK 1 (live)
Nov 1714:10
Conference pass

PANEL The alibaba factor: discussing the role of marketplaces in e-commerce

Retail and E-Commerce - Physical Track
Amrit Shivlani, Founder And Chief Executive Officer, MusicMajilis
Zaid Kidwai, Chief Executive Officer, Borrow Blob
Faiyaz Chand, Co-Founder, wecashanycar - A dubizzle company
Nov 1714:10
Conference pass

PANEL Mobile optimisation: the key to channel hopping

Retail and E-Commerce - Virtual Track
Ece Inanc, Enterprise Account Executive, AppsFlyer
Mahmoud Sayedahmed, Chief Marketing Officer, BulkWhiz
Shafika Houcine, Group Director - Digital Channels, Etisalat
Nov 1714:20
Conference pass

PANEL Customer-led transformation and strategy: going beyond your consumers’ needs, wants and expectations

Retail and E-Commerce - Virtual Track
Sudeep Ghai, Chief Customer And Commercial Officer, flyadeal
Richa Shah, Founder, Liberitee Limited
Majed M Al Tahan, Founder And Chief Executive Officer, AYM Commerce
Nov 1714:20
Conference pass

PANEL (live) Harnessing the power of data and analytics for insurance   

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1714:30
Conference pass

PANEL Redefining the insurance industry with digital transformation  

SEAMLESS TRACK 1 (live)
Nov 1714:45
Conference pass

PANEL (live) Deploying AI & machine learning in payments

SEAMLESS TRACK 1 (live)
Nov 1715:05
Conference pass

PANEL Leveraging tech for end-to-end visibility to drive customer

Retail and E-Commerce - Virtual Track
Adnan Shaffi, Co-Founder And Chief Executive Officer, PriceOye
Nov 1715:10
Conference pass

PRESENTATION What’s next? Key actions for management to implement

Retail and E-Commerce - Physical Track
Armin Jamula, Chief Executive Officer And Founder, Itsherway.com
Nov 1715:10
Conference pass

PANEL Uncovering the secrets to enable omnichannel retailing 

SEAMLESS TRACK 2 (virtual)
Nov 1715:15
Conference pass

PRESENTATION Elevate your mobile experience with technology

Retail and E-Commerce - Virtual Track
Paul Wright, Managing Director Middle East, UK, France and Turkey, AppsFlyer
Nov 1715:20
Conference pass

PANEL Insurtech 2020: preparing for the industry of tomorrow  

SEAMLESS TRACK 1 (live)
Nov 1715:30
Conference pass

PANEL Revamping loyalty with streamlined programs that meet heightened ing the retail landscape?

Retail and E-Commerce - Physical Track
Moderator: Melissa Jarvinen, Chief Marketing Officer, Matrix Marketer
Rameez Kakodker, Product Manager, Al Futtaim Private Limited
Leena Khalil, CCO/Co-Founder, Mumzworld.com
Roxana Nicolescu, Brand Marketing Director, Wego
Nov 1715:30
Conference pass

Presentation (live) Digital journey: from seamless on-boarding to protection from sophisticated fraud

SEAMLESS TRACK 1 (live)
Nov 1715:40
Conference pass

INTERVIEW The future of phygital

Retail and E-Commerce - Virtual Track
Kartik Raj Rewar, Strategy And Digital Innovation Lead, Emaar
Nov 1716:00
Conference pass

INTERVIEW Building an innovation culture in traditional insurance   

SEAMLESS TRACK 1 (live)
Nov 1716:00
Conference pass

Thinking locally: preparing organizations for x-border e-commerce 

SEAMLESS TRACK 2 (virtual)
Nov 1716:20
Conference pass

PRESENTATION Driving sales with digital innovation

SEAMLESS ID TRACK 3 (VIRTUAL)
Nov 1716:25
Conference pass

PRESENTATION Growth on growth: keeping pace as grocery e-commerce soars

Retail and E-Commerce - Virtual Track
Nov 1716:50
Conference pass

PRESENTATION The rise of the small stores

Retail and E-Commerce - Virtual Track
last published: 28/Oct/20 13:55 GMT
 

SEAMLESS MIDDLE EAST

8 EVENTS 1 PLATFORM

 

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UPCOMING SEAMLESS EVENTS

 

SEAMLESS MIDDLE EAST 2020

16-17 November, Dubai, U.A.E. and Online

 

SEAMLESS NORTH AFRICA 2021

1-2 June, Cairo, Egypt

 

SEAMLESS EAST AFRICA 2021

1-2 November, Nairobi, Kenya

SEAMLESS EUROPE 2021

19-20 April 2021, Online, Virtual Event

 

SEAMLESS MIDDLE EAST 2021

29-30 September, Dubai, U.A.E.

 

SEAMLESS SAUDI ARABIA 2021

9-10 November, Riyadh, Saudi Arabia