merchant-payments-summit

TRANSFORM CUSTOMER EXPERIENCE THROUGH TRANSACTIONS

PRE-CONFERENCE SUMMIT

2 September2019
Radisson Blu, Nairobi, Kenya

 

GET YOUR SUMMIT DAY PASS NOW FOR ONLY $200

 

What is the Merchant Payments Summit?

The Merchant Payment Summit is the only regional event addressing the challenges and opportunities of merchant payment acceptance. This one day event is a must-attend for anyone wanting to enhance the customer experience and embrace new ways of transacting.

 

We're covering everything you need to know:

  • How to develop commerce strategies that serve customers when, where and how they prefer
  • Diversifying your payments method mix and tailoring to local preferences
  • Incorporating QR codes, gift cards, reward points and loyalty services to enhance CX 
  • Mitigate B2B cash flow risk and protect profits with increased visibility and risk management
  • How to protect your brand by creating a cyber-secure environment
  • Reduce the risk of checkout abandonment with imporved customer authentication

 

WHO WILL YOU MEET?

 

  • CEO/CFO/CIO/COO/CTO 
  • Group Head of Finance & Strategy
  • Head of Accounting 
  • Head of Treasury 
  • Head of Marketing 
  • Head of Digital

WHO SHOULD SPONSOR OR EXHIBIT?

  • Acquring banks 
  • Telecom operators 
  • Card schemes/ Payment networks 
  • eCommerce platforms 
  • ePayment providers 
  • Mobile security and authentication 
  • Cybersecurity 
  • Loyalty and reward services 
  • Cash management & treasury solutions
  • ICT and ERP providers
 
 

OVERVIEW OF THE AGENDA

MERCHANT PAYMENTS SUMMIT
REVOLUTIONISING COMMERCE
09:00 PANEL Exploring next generation payment processing technologies
  · Enhancing digital transactions with new payment methods
  · Changing the status quo for payment processors with innovative disruptors
  · Offering greater flexibility in accepting customer payments
  · Reducing cost and processing times with blockchain technology
09:30 Retail futurology: the evolving role of the merchant
  · Tailoring commerce experiences to the internet of things
  · Exploring the future of IoT and payments
  · Developing AI and machine learning for the future consumer
  · Predicting the next steps: augmented and virtual reality
09:50 Shaping the future of commerce with alternative payment methods
  · Increasing conversion with local and regional understanding
  · Developing conversational commerce for B2B and B2C transactions
  · Contextual purchasing experience: optimisation of experience with analytics
  · Powering instant payments with biometrics and seamless user design
10:10 Millennials: changing the face of payments
  · Personalising shopping experiences with millennials at the forefront
  · Unearthing new technology for the mobile first millennials
  · Enhancing loyalty programmes and targeted marketing
  · Driving millennial engagement with meaningful connections
10:30 Networking break
POINT OF SALE
11.2 PANEL Uncovering the secrets to enable omnichannel retailing
  · Developing next-level customer experience at POS
  · Revamping POS for the multi-channel consumer
  · Seamlessly incorporating additional features to enhance CX: QR codes, gift cards, rewards points and loyalty services
  · Blurring the distinction between online and physical channels for payments
11:50 Transformative POS: reinventing the point of sale with mPOS
  · Engaging and transacting with shoppers anywhere, anytime
  · Charting the rise of m-commerce
  · Facilitating intuitive user interfaces for both the merchant and consumer
  · Delivering what consumers really want: greater efficiency, savings and engagement
12:10 The future of payments in the age of smart devices
  · Exploring the new mechanisms of payment in the digital world
  · Unearthing the next technology; mobile wallets, NFC, contactless and wearables
  · Driving commerce with wearable payment
  · Speeding up transaction time with seamless payments
12:30 Enabling retail innovation with APIs
  · Developing POS APIs for a unified customer experience
  · Enhancing interoperability with APIs
  · Creating new revenue streams with SaaS
12:50 Lunch
AQUIRING, PROCESSING & INTERCHANGE FEES
14:00 Acquiring 2.0 – technology changing acquiring industry
  · Identifying the slow nature of innovation in acquiring
  · Adapting legacy POS systems to accommodate new modes of payments
  · Consolidating instruments to create an interoperable payment system with new technology
  · Experimenting with new innovative solutions to heighten the consumer experience
  · Establishing how alternative technologies are disrupting the acquiring ecosystem
14:20 Thinking locally: preparing organisations for cross border e-commerce
  · Creating a localised checkout experience in the language of the shopper
  · Partnering with multiple acquiring banks to create a seamless transaction
  · Building intelligent routing systems
  · Taking advantage of “like-for-like” payment options to save on FX fees
  · Ensuring thorough reconciliation in cross border transactions
CHECKOUT & CONVERSION
14:40 Optimising online payments for increased conversions
  · Implementing one click payments with tokenisation
  · Utilising A/B testing to determine areas of improvement
  · Encouraging multiple payment options across multiple channels
15:00 Chargebacks and refunds: overcoming the hurdles
  · Overcoming the enormous power processors have over merchants when it comes to disputes, refunds and chargebacks
  · Balancing the protection of consumers and the protection of business owners
  · Exploring the new technology that could revolutionise the chargeback process
  · Identifying new solutions that works for businesses and consumers alike
  · Automating management and reducing risks
15:20 Networking break
FRAUD & SECURITY
16:00 New approaches in fraud detection and prevention
  · Machine learning platform for risk management
  · Data sharing for fraud prevention
  · Adopting dynamic fraud prevention rules with fraud screening and analytics
  · Working with fintech’s to create a watertight fraud prevention platform
16:30 Powering next-generation authentication
  · Utilising biometrics for customer onboarding and authentication
  · Exploring omnichannel authentication for the multichannel consumer
  · Creating trust in new technology
  · Reducing transactional decline with CNP payment authentication
17:00 End of summit

 

2019 AGENDA

MERCHANT PAYMENTS SUMMIT
REVOLUTIONISING COMMERCE
09:00 PANEL Exploring next generation payment processing technologies
  · Enhancing digital transactions with new payment methods
  · Changing the status quo for payment processors with innovative disruptors
  · Offering greater flexibility in accepting customer payments
  · Reducing cost and processing times with blockchain technology
09:30 Retail futurology: the evolving role of the merchant
  · Tailoring commerce experiences to the internet of things
  · Exploring the future of IoT and payments
  · Developing AI and machine learning for the future consumer
  · Predicting the next steps: augmented and virtual reality
09:50 Shaping the future of commerce with alternative payment methods
  · Increasing conversion with local and regional understanding
  · Developing conversational commerce for B2B and B2C transactions
  · Contextual purchasing experience: optimisation of experience with analytics
  · Powering instant payments with biometrics and seamless user design
10:10 Millennials: changing the face of payments
  · Personalising shopping experiences with millennials at the forefront
  · Unearthing new technology for the mobile first millennials
  · Enhancing loyalty programmes and targeted marketing
  · Driving millennial engagement with meaningful connections
10:30 Networking break
POINT OF SALE
11.2 PANEL Uncovering the secrets to enable omnichannel retailing
  · Developing next-level customer experience at POS
  · Revamping POS for the multi-channel consumer
  · Seamlessly incorporating additional features to enhance CX: QR codes, gift cards, rewards points and loyalty services
  · Blurring the distinction between online and physical channels for payments
11:50 Transformative POS: reinventing the point of sale with mPOS
  · Engaging and transacting with shoppers anywhere, anytime
  · Charting the rise of m-commerce
  · Facilitating intuitive user interfaces for both the merchant and consumer
  · Delivering what consumers really want: greater efficiency, savings and engagement
12:10 The future of payments in the age of smart devices
  · Exploring the new mechanisms of payment in the digital world
  · Unearthing the next technology; mobile wallets, NFC, contactless and wearables
  · Driving commerce with wearable payment
  · Speeding up transaction time with seamless payments
12:30 Enabling retail innovation with APIs
  · Developing POS APIs for a unified customer experience
  · Enhancing interoperability with APIs
  · Creating new revenue streams with SaaS
12:50 Lunch
AQUIRING, PROCESSING & INTERCHANGE FEES
14:00 Acquiring 2.0 – technology changing acquiring industry
  · Identifying the slow nature of innovation in acquiring
  · Adapting legacy POS systems to accommodate new modes of payments
  · Consolidating instruments to create an interoperable payment system with new technology
  · Experimenting with new innovative solutions to heighten the consumer experience
  · Establishing how alternative technologies are disrupting the acquiring ecosystem
14:20 Thinking locally: preparing organisations for cross border e-commerce
  · Creating a localised checkout experience in the language of the shopper
  · Partnering with multiple acquiring banks to create a seamless transaction
  · Building intelligent routing systems
  · Taking advantage of “like-for-like” payment options to save on FX fees
  · Ensuring thorough reconciliation in cross border transactions
CHECKOUT & CONVERSION
14:40 Optimising online payments for increased conversions
  · Implementing one click payments with tokenisation
  · Utilising A/B testing to determine areas of improvement
  · Encouraging multiple payment options across multiple channels
15:00 Chargebacks and refunds: overcoming the hurdles
  · Overcoming the enormous power processors have over merchants when it comes to disputes, refunds and chargebacks
  · Balancing the protection of consumers and the protection of business owners
  · Exploring the new technology that could revolutionise the chargeback process
  · Identifying new solutions that works for businesses and consumers alike
  · Automating management and reducing risks
15:20 Networking break
FRAUD & SECURITY
16:00 New approaches in fraud detection and prevention
  · Machine learning platform for risk management
  · Data sharing for fraud prevention
  · Adopting dynamic fraud prevention rules with fraud screening and analytics
  · Working with fintech’s to create a watertight fraud prevention platform
16:30 Powering next-generation authentication
  · Utilising biometrics for customer onboarding and authentication
  · Exploring omnichannel authentication for the multichannel consumer
  · Creating trust in new technology
  · Reducing transactional decline with CNP payment authentication
17:00 End of summit

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