Tawanda Chatikobo | Head: Digital
Nedbank Insurance

Tawanda Chatikobo, Head: Digital, Nedbank Insurance

Tawanda is Digital Customer Strategist and Speaker, whose work is focused on developing and implementing market leading customer experience focused digital strategy for financial services businesses to drive acquisition and retention, and grow revenue. He has a background in management consulting, and has worked extensively in banking product and customer segment management. In his current role the Head of Digital at Nedbank Insurance, a division of Nedbank Group Ltd, he is responsible for the development and implementation the business digital strategy, with the focus on enhanced customer experience through Artificial Intelligence, and Connected Home applications. As a speaker he has spoken extensively in South Africa, Kenya and Rwanda on areas including Customer Experience, Insuretech Innovation and Business Transformation. Tawanda is Digital Customer Strategist and Speaker, whose work is focused on developing and implementing market leading customer experience focused digital strategy for financial services businesses to drive acquisition and retention, and grow revenue. He has a background in management consulting, and has worked extensively in banking product and customer segment management. In his current role as the Head of Digital at Nedbank Insurance, a division of Nedbank Group Ltd, he is responsible for the development and implementation the business digital strategy, with the focus on enhanced customer experience through Artificial Intelligence, and IOT/Connected Home applications. As a speaker he has spoken extensively in South Africa, Kenya and Rwanda on areas including Customer Experience, Insuretech Innovation and Business Transformation.

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