Martin Grunewald is the acting Chief Payments Officer at BankservAfrica. Martin’s experience over the last 20 years covers a variety of areas including payments, contact centres, Business Process Outsourcing, general banking, banking operations and shared services. He has implemented complete business re-engineering, activity based costing, balanced scorecards and new systems across all these environments. Martin has vast knowledge in the payments and financial services industries.
Martin was involved in project managing the entire centralisation of FNB’s back office environment, then heading up these areas as chief operating office of FNB shared services. In the last 3 years he has been in the role of CEO: BSA Integrated Services, the non-regulated company of BankservAfrica – Africa’s largest automated payments clearing house. Martin has established a number of new businesses within this environment including electronic payment solutions, money transfer products, integrated POS retail payment solutions, a business and document processing business, a large outsourcing call centre business, a cash pay-out solution in retail and an information exchange business, which houses electronic bill presentment and payment.