Julia Ahlfeldt | Founder and Customer Experience Specialist
Julia Ahlfeldt CX Consulting

Julia Ahlfeldt, Founder and Customer Experience Specialist, Julia Ahlfeldt CX Consulting

Julia guides organizations on how to gain market leadership through customer-centricity. Originally from the USA, she is now one of the foremost Customer Experience experts in South Africa. Julia has worked with blue chip clients, such as JP Morgan, American Express, and Virgin to deliver on their brand promise and foster customer loyalty through great experiences. She leverages her knowledge of global best practices and understanding of the local market to unite organizations around the customer. Julia is a Certified Customer Experience Professional (CCXP), an internationally recognized accreditation held by only a few people in South Africa. She is also the host of the monthly podcast, Decoding the Customer, which explores trends and innovation in the field of customer-centricity


VIP Conference Day 1 @ 17:20

Realising the store of the future – using opinion mining to design the experience

  •     Using the voice of the customer to inform innovation strategy 
  •     Leveraging CX to create relevant, engaging experiences
  •     Generating more ROI by understanding the customer journey
  •     Striking the right balance between tech and human interaction

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