Benson Mukandiwa CMgr MCMI is a Chartered Manager and Chartered Member of the Chartered Management Institute (CMI) the United Kingdom. He evangelizes Customer Management around the world through keynotes, articles, tweets, Facebook page and his books, including best-selling Customer and Employee Satisfaction. Acknowledged by a coterie of affiliates and advisers as a Customer Service Strategist, Consumer Psychologist & Expert, Business Analyst, Author, and Research Fellow in Customer Management. Editor In Chief for The Customer Magazine the CICM Global’ s official bi-monthly magazine which is distributed across Africa is a think tank equipped with 15 years plus management practitioner experience. He is a champion of many talents and has worked across different industries within his career thus includes hospitality, retail, human capital skills development and insurance.
Professional fraternity membership and certifications include: Executive Member of Customer Success Association (Exec.MCSA); Fellow Chartered Institute of Customer Relationship Management Africa (F.CICRMA); Fellow Chartered Institute of Customer Management (F.CICM); Fellow Zimbabwe Institute of Management (F.ZIM), Member Chartered Management Institute (M.CMI); Member Customer Relationship Management Institute (M.CRMI);Fellow Marketers Association of Zimbabwe (MAZ Fellow);Member International Association of Facilitators (M.IAF) and Member of International Institute of Business Analysis (M.IIBA). Graduated Magna Cum Laude with Bachelor of Science Management and Marketing Intelligence (BSc. MMI); as well as Master of Science - Marketing Intelligence respectively.