AGENDA

 

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Cape Town, 5 - 6 March 2018

Schedule

Create your personal agenda –check the favourite icon

Mar 509:00
Conference pass

Sustainable is the new black: Reshaping retail

4th Track: Retail
  •     The changing retail landscape, consolidation and sustainability 
  •     The battle of the marketplaces continues 
  •     The hype around digital – bots, VR, AR and AI
  •     How mobile payments are leading the way 
  •     Last-mile innovation and collaboration 
  •     Prioritising immersive customer experiences 
Mar 509:00
Conference pass

Africa and the globe: A new era in payments

1st Track: Payments
  •     Where can payments go that they aren’t today?
  •     Integrating innovation, creativity and opportunity – AI and bots in banking 
  •     Smart is the new cool – creating unique capabilities 
  •     Why we need banking, not just banks 
  •     Surpassing customer expectations and success in the payments context 
Mar 509:20
Conference pass

How fintech is taking over the world: why fintech, why now?

1st Track: Payments
  •     Fintegration: redefining financial markets and the way to move forward 
  •     Collaboration, partnerships and processes 
  •     Altering the market dynamic and ecosystem
  •     What does this mean for the African consumer?
  •     Africa’s rising stars 
Mar 509:20
Conference pass

The rise of the phygital shop and shopper

4th Track: Retail
  •     Harnessing the power of “phygital” innovation  
  •     How to target this generation 
  •     Sensors: tech to woo and customize a personal customer experience
  •     The convenience of ecommerce in store 
  •     Changing business models and strategies 
  •     Effectively merging these two retail spaces  
Mar 509:40
Conference pass

Who and what’s powering forward-thinking commerce and payments?

1st Track: Payments
  •     Where are global leaders placing their bets?
  •     Business without boundaries – the growth in ecommerce 
  •     A new age of collaborative connected commerce – anytime, anywhere 
  •     Emerging technologies and how they have grown up 
  •     New market opportunities  
Mar 509:40
Conference pass

The successful modern multichannel retailer: Thriving in a new world

4th Track: Retail
  •     Inseparable – retail and tech 
  •     A digital tipping point and the relentless ecommerce growth trajectory
  •     Why pure-players are taking on an Omni channel retailing approach 
  •     Conversational commerce and convenience 
  •     AI as the driver for digital transformation and operational efficiencies 
  •     The extraordinary in store and customer experience 
  •     Apps, services, and third parties to fulfil the needs of modern shoppers.
Mar 510:00
Conference pass

New world besties: The Bitcoin and blockchain opportunity

1st Track: Payments
  •     Bitcoin going to scale and why 
  •     Is there a place for cryptocurrencies for payments between banks?
  •     The impact of blockchain on global remittances and the payments space
  •     How to survive and capitalise on the virtual currency revolution 
  •     What can we still expect?Keynote session reserved for Title Sponsor 
Mar 510:00
Conference pass

To be announced

4th Track: Retail
Keynote session reserved for Title Sponsor
Mar 511:20
Conference pass

Can’t keep your customers waiting: mobile wallets as part of your product offering

1st Track: Payments
  •     The future of mobile wallets in Africa
  •     Turning m-payments into a standardized process
  •     Combating the security threats
  •     Streamlining online and mobile app payments 
Mar 511:20
Conference pass

It’s all about apps, content and connectivity

2nd Track: Payments
  •     The evolution of core banking platforms
  •     What new open banking initiatives can we expect?
  •     The disruptive impact of in-app digital payments on cash 
  •     Using applications to best serve your customer and drive revenue
  •     Are millennials the driving force for digi-banking  
Mar 511:20
Conference pass

Offering an open API to engage and retain digital customers

3rd Track: FinTech
  •     A new era of digital services – using APIs as a differentiator 
  •     It’s all about data and consent 
  •     A smart approach to access and authentication 
  •     Overcoming competitive hurdles 
  •     Positives, negatives and opportunities  
Shubhanga Prasad, Vice President - Digital and Fintech Strategy, Yes Bank
Mar 511:20
Conference pass

Kick-starting the customer journey

5th Track: Ecommerce
  •     Seamlessly connecting digital and physical to channel customers into the buying funnel 
  •     Using digital to build customer friendships and effortlessly tie in all digital touch points 
  •     Launching new digital services and keeping engagement at a constant high 
  •     Modernising and enhancing your brand offering through customer feedback 
  •     Creating true brand fans with a total retail experience 
Mar 511:20
Conference pass

Trailblazing the path for a digital retail business model – the Netflorist success story

6th Track: Ecommerce
  •     How an experimental floral business boomed 
  •     Mobile is no longer a strategic advantage – it’s a non-negotiable 
  •     The ecommerce landscape 
  •     Barriers to entry – building to moat 
  •     The brand journey and building your identity  
Ryan Bacher, Managing Director, NetFlorist
Mar 511:20
Conference pass

Mall of tomorrow: How to diversify the shopping hub make-up

4th Track: Retail
  •     Integrating retail, life and entertainment: getting the balance right 
  •     Using digital signage as a platform to attract customers and inspire shopping experiences 
  •     Using architecture to enhance and brining experiences to life 
  •     Loyalty: Why its valuable to reward customer for more than just spend 
  •     Be brave: concept experimentation, new real and virtual experiences that go well beyond traditional shopping  
Mar 511:40
Conference pass

Paving the way forward for mobile money

1st Track: Payments
  •     Embracing innovative tech 
  •     Adapting blockchain and bitcoin technologies to mobile 
  •     The role of mobile money in achieving global financial inclusion
  •     Cheap, safe and easy to use
Mar 511:40
Conference pass

The digital bank 3.0: transforming the banking experience

2nd Track: Payments
  •     Setting the stage for digital transformation
  •     Leveraging technology to enhance customer experience 
  •     Creating a digital culture using an open platform
  •     Diversified offering, taking banking beyond day-to-day
  •     Personalisation: it isn’t just about tech, but changing mind-sets too 
Mar 511:40
Conference pass

Rise of the collaborative open bank

3rd Track: FinTech
  •     Finding the right likeminded partner
  •     Why partnerships and collaboration are vital for success 
  •     Opening banking and APIs – capitalising on efficiency and service improvements 
  •     What this all means for the customer, engagement and retention
  •     Remaining relevant and profitable in a digital age   
Mar 511:40
Conference pass

How to staying competitive, relevant and a destination of choice

4th Track: Retail
  •     Next gen mall CRM: personalisation through beacons, location services and offers 
  •     Digital tenant services: delivering infrastructure that enables mobile shopping in store 
  •     Being smart about spending and leveraging influencers 
  •     UGC: embracing a critical component for encouraging shopper engagement with centres 
  •     Social listening and response 
Mar 511:40
Conference pass

And the winner is… ActionGear and their approach to authentic customer service

5th Track: Ecommerce
  •     Applying the 80/20 rule to customer experience
  •     Delivery is what makes or breaks the perception of your service 
  •     Managing expectations and over delivering 
  •     Differentiating your offering
  •     Make a fuss about positive feedback  
Mar 511:40
Conference pass

Aligning your organisation for its digital future

6th Track: Ecommerce
  •     Overcoming the digital immaturity stage – investing from the top down 
  •     Building your own digital DNA
  •     How to meet the challenge of multichannel digitisation 
  •     Risk-taking, agility and collaboration 
  •     Understanding your human capital – capitalise or risk extinction  
Mar 512:00
Conference pass

How to change your digital business model and localise your offering

6th Track: Ecommerce
  •     Starting with the end in mind – data and more data 
  •     Expanding revenue streams and finding local products to sell 
  •     Leveraging partnerships, the trust element and changing mind-sets 
  •     Localising your fulfilment platform 
  •     Innovative payment solutions for a cash driven community  
Mar 512:00
Conference pass

How to maximise the opportunity of mobile payments for merchants

1st Track: Payments
  •     Seamless authentication and convenience matter 
  •     Ensuring a secure service to build merchant trust 
  •     Cutting costs and retaining customers 
  •     Personalisation 
  •     Using mobile to offer a better deal  
Lazarus Okolie, Chief Technology Officer, Fidelity Bank Plc
Mar 512:00
Conference pass

eBanking and digital ID: using innovations to cater to customer demands

2nd Track: Payments
  •     Building the pillars of security and trust
  •     Seamless migration from paper to electronic 
  •     Focusing on all customer relationship channels  
  •     Transformations throughout the entire digital ID chain  
Mar 512:00
Conference pass

Open banking and how this will shake-up Fintechs

3rd Track: FinTech
  •     New policies, new entrants and new business models 
  •     Acquiring vs. integrating Fintechs 
  •     How banks can create value from the rise of open APIs 
  •     Identifying the right open banking model  
Mar 512:00
Conference pass

Shopping malls: Africa’s investment opportunity

4th Track: Retail
  •     Developing ahead of demand 
  •     Strip malls: planning and building based on unique market characteristics 
  •     Using market opportunities to attract international retailers 
  •     The fear of over mallarisation: are we there in certain economies 
  •     Opportunities and risks 
  •     Why brick and mortar is not dead  
Mar 512:00
Conference pass

The experience revolution – making the customer feel like they matter

5th Track: Ecommerce
  •     Why you should be merging your marketing with CX
  •     Shaping the customers decision making process through omni channel and mobile 
  •     Applying a generous dash of emotional intelligence around customer behaviour 
  •     Combining data, people and processes 
  •     Data centralisation: Listening and acting on customer feedback 
  •     Engaging out the box  
Mar 512:20
Conference pass

ROUNDTABLE: Fintechs – a banks friend or foe?

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Using blockchain for B2B payments

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Profiting and improving the customer experience at the same time

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Digital marketing

4th Track: Retail
Mar 512:20
Conference pass

ROUNDTABLE: How to use Artificial Intelligence to increase Online Sales

4th Track: Retail
Mar 512:20
Conference pass
Mar 514:20
Conference pass

Taking blockchain mainstream

1st Track: Payments
  •     Applying blockchain to tranditional and commercial platforms 
  •     Reshaping the way we do business - enhancing smart contracts
  •     A welcomed secure disruption to x-border payments 
  •     Is blockchain the future of finance  
Mar 514:20
Conference pass

Collaborating with disruption: How banks and Fintechs can work together

2nd Track: Payments
  •     The phenomenon of digital banking in a traditionally unbanked market 
  •     Finding your niche and changing how you do things 
  •     Why partnerships are important and what it means for the customer 
  •     A focus on CX and what can be learnt from digital innovation 
  •     Lessons from an African case study  
Mar 514:20
Conference pass

The true power of RegTech

3rd Track: FinTech
  •     Operational efficiency 
  •     Using your cloud, data and blockchain to keep costs down
  •     Paving the way forward to start-ups
  •     Automating legacy processes 
  •     Potential international growth  
Mar 514:20
Conference pass

Using shopper behaviour to design a store concept that exceeds expectations

4th Track: Retail
  •     Putting the customer at the heart of the store 
  •     Understanding who the customer is and what’s important to them 
  •     How design adds real value during the shopping experience 
  •     Hangout hubs: turning your store into a social environment that customers want to come back to 
  •     How to design interactive experiences that help you learn more about the customers’ needs  
Mar 514:20
Conference pass

Understanding the mobile first customer

5th Track: Ecommerce
  •     Building capabilities to quickly respond to customer expectations  
  •     Designing mobile first services that customers want to engage with 
  •     Capitalising on the consumers use of mobile 
  •     Taking mobile experiences to the next level 
  •     Investing your time and effort wisely  
Mar 514:20
Conference pass

Driving UGC and enabling deeper, two-way engagement

6th Track: Ecommerce
  •     How to integrate UGC into your strategy 
  •     Building on the trust and authenticity factor 
  •     Sourcing content, understanding behaviours and tapping into consumer opinions 
  •     Implications for brands when it comes to UGC
  •     Video, contests and micro-influencers  
Mar 514:40
Conference pass

Crypto Currency: The reinvention of money?

1st Track: Payments
  •     The future of digital currencies in Africa
  •     The impact on the market and economy 
  •     How will bitcoin adapt? 
  •     Will bitcoin lead to a reinvention of money?
  •     What more can we expect?
Mar 514:40
Conference pass

The 2 ‘F’s: Fintech and Financial inclusion

2nd Track: Payments
  •     Capitalising on the need for financial inclusion 
  •     Driving the transformation of financial services with tech
  •     The financial impact of partnerships 
  •     Driving the speed and level of innovation 
  •     Leveraging digital to drive financial inclusion 
Mar 514:40
Conference pass

Using RegTech to streamline processes

3rd Track: FinTech
  •     KYC and customer on-boarding 
  •     Changing how customers are identified and communicated with 
  •     Using new tech for streamlining verification  
Mar 514:40
Conference pass

New store format strategies: using design and insights to get more out of your physical stores

4th Track: Retail
  •     How to deliver new formats profitably?
  •     Future proofing your design: building stores that evolve as technology does 
  •     The increasing importance of creativity in flagship and concept stores 
  •     Supporting direct through spaces with tech and mobile interaction 
  •     Quickly scaling successful new formats 
  •     Designing store activities that provide immersive moments and ultimately drive sales 
Mar 514:40
Conference pass

The opportunity of m-commerce in the fight for personalisation

5th Track: Ecommerce
  •     Setting goals  - Tailoring a unique mobile strategy 
  •     The impact of mobile on elevating the overall CX 
  •     Using personalisation for cross-sell and upsell
  •     From mobile satisfaction to loyalty
  •     Tracking user behaviour as the key to providing personalised experiences  
Mar 514:40
Conference pass

Search and discovery - targeted, intelligent content to really move the needle

6th Track: Ecommerce
  •     Building your strategy to understand user intent 
  •     Aligning with the audience to improve performance 
  •     The influence of social media 
  •     Capitalising on machine learning 
  •     Monitoring content to harvest data  
Elaine Lahoud, Managing Director, CABFoods
Theunis Muller, Operations Director, CABFoods
Mar 515:00
Conference pass

Boosting adoption of blockchain in Africa

1st Track: Payments
  •     Disrupting traditional mechanisms and providing efficacy 
  •     Point-to-point transactions without intermediaries - reducing everyday costs 
  •     Capitalising on external factors to drive change in operating models 
  •     Building trust in blockchain tech 
  •     How quickly are banks changing  
Mar 515:00
Conference pass

Growing market share: Making use of Fintechs to penetrate the unbanked market

2nd Track: Payments
  •     Moving and changing with the market 
  •     Encouraging savings on  mobile wallet offerings 
  •     How to effectively advance lending through wallets 
  •     Delivering fast, affordable and efficient financial services  
Mar 515:00
Conference pass

The influence of fintech on insurtech disruption

3rd Track: FinTech
  •     Transforming the insurance industry
  •     Investing in the insurer/insurtech relationship to boost capabilities
  •     Addressing privacy concerns with the emergence of blockchain
  •     How to cut costs – claims, operations and customer acquisition  
Daniel Guasco, CEO/Founder, Click2Sure
Mar 515:00
Conference pass

Taking a fresh approach to store design to complement the world of O2O

4th Track: Retail
  •     Successfully blurring the line between the online and offline consumer journey 
  •     Boosting sales through designing an experience flow between the virtual and physical store 
  •     Localising store design that complements a mobile first strategy 
  •     Best practise approaches to optimising the offline part of the experience  
Mar 515:00
Conference pass

Mobile apps – driving revenue through the self-service approach

5th Track: Ecommerce
  •     Enhancing the shopping experience by putting information at the customers fingertips 
  •     Seamless in-app navigation, communication and conversion 
  •     Personalising the in-app customer journey 
  •     Using API to streamlining in-app payments  
Mar 515:00
Conference pass

Building a solid content strategy

6th Track: Ecommerce
  •     Starting with the end in mind – conversion 
  •     Establishing relationships with customised content 
  •     Being effective - more leads, less spend 
  •     Leveraging video and the AI rage 
  •     Investing in a robust content plan  
David Torr, Founder & CEO, uCook
Daniel Blignaut, Managing Director, uCook
Mar 515:20
Conference pass

Last mile fulfilment models to chop delivery times

4th Track: Retail
  •     Reshaping the rules of accountability in the supply chain 
  •     Who truly owns the last mile of delivery with the customer?
  •     The role of packaging integrity in the customer experience 
  •     Smart, scalable automation models to drive volume growth
  •     Forget brand loyalty? Its all about the price 
Mar 515:20
Conference pass

The biometric future of banking

1st Track: Payments
  •     How biometrics is enabling exponential grow in mobile payments 
  •     Using people as the answer to security – combating data hacks 
  •     Reasons to think beyond the thumb – merging other authentication methods to boost security 
  •     What next if biometrics get hacked? 
Mar 515:20
Conference pass

Africa payment stories: What’s going on in Ivory Coast:

2nd Track: Payments
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential  
Mar 515:20
Conference pass

Opportunities await: how insurtech is reshaping insurance

3rd Track: FinTech
  •     New solutions, new engagement and new platforms 
  •     A closer look at how this makes insurance payments easier 
  •     Growing existing capabilities and reach 
  •     Using the next level of data analytics to manage risk  
Achim Klennert, CEO, Hannover Reinsurance Group Africa (Pty) Ltd
Mar 515:20
Conference pass

Changing with the times: having a flexible and responsive supply chain

4th Track: Retail
  •     Tailoring your supply chain to match the all-channel shopping experience that customer demand  
  •     Using real-time supply chain management to fulfil your brand promise 
  •     How to truly support flexible and immediate operations 
  •     Taking your inventory pool virtual  
Mar 515:20
Conference pass

How to decrease your high delivery costs to encourage online sales

5th Track: Ecommerce
  •     Building a strategy around the trend of free shipping 
  •     Maximising on offers and deals to drive sales and reward customers with what they want 
  •     Learning from global initiatives: Free shipping memberships 
  •     Upgrade promotions - Free upgrades for second day delivery 
  •     Options, options, options  
Mar 515:20
Conference pass

The omni-channel B2B commerce experience

6th Track: Ecommerce
  •     Why it’s vital to deliver a consumer-like buying experience 
  •     Tailoring your customer engagement at every touch-point 
  •     Mobile – more so in B2B ecommerce! 
  •     Creating a single view of the customer and a seamless transfer of information
  •     Smart personalisation and end-to-end service  
Roshana Jansen, Ecommerce Manager, Bidvest Waltons
Mar 515:40
Conference pass

Building an innovative and resilient supply chain to support expansion plans

4th Track: Retail
  •     Starting from the structure – keeping customer demands in mind 
  •     Partnerships and information sharing – how does this improve efficiency 
  •     Approaching supply chain with an omni channel outlook
  •     Leveraging real-time, data driven, cloud based automation networks 
  •     Making your supply chain your competitive edge 
  •     Focussing on the right economies of scale for small orders   
Mar 515:40
Conference pass

Reverse logistics as a strategic tool

5th Track: Ecommerce
  •     Enabling a seamless solution to returns, mis-delivered goods and damaged goods 
  •     Establishing a strategic advantage over your competitors 
  •     Profitability through recovery and after sales support 
  •     The benefits of a third-party reverse logistics provider 
  •     An extra tool to ensure customer delight  
Mar 515:40
Conference pass

Being prepared and preventing cyber fraud

1st Track: Payments
  •     Going beyond “expert-based approaches” – doing ongoing penetration testing 
  •     Employing white hats and viewing the costs as an investment 
  •     A closer look at cloud services and their security standards 
  •     Using analytics and customer behaviour to identify malware and ransomware
  •     Does every market player invest as much as they should, and why 
Mar 515:40
Conference pass

CONTENT TO BE ANNOUNCED

6th Track: Ecommerce
Mar 515:40
Conference pass

Africa payment stories: What’s going on in Nigeria:

2nd Track: Payments
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential  
Mar 515:40
Conference pass

The real opportunity with robo-advice

3rd Track: FinTech
  •     What value will robo-advisors add?
  •     Is this the next trend in customer service and personalisation 
  •     Tweaking the model to suit your market 
  •     What does this mean for financial advisors   
Mar 516:00
Conference pass

Ensuring secure customer authentication in a digital age

1st Track: Payments
  •     Authentication moving to mobile 
  •     The growing role of IoT, AI and biometrics in authentication 
  •     Is the password truly dead? 
  •     Leveraging technology and behavioural authentication as an early warning sign for any breach 
  •     Securing your security – what’s next in authentication?RESERVED FOR SPONSOR 
Mar 516:00
Conference pass

Africa payment stories: What’s going on in Cameroon:

2nd Track: Payments
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential 
Daniel Toure, Directeur General, Banque Atlanique
Mar 516:00
Conference pass

The revolutionary power of robo-advisors - will this survive?

3rd Track: FinTech
  •     Tailoring the technology for Africa’s  mobile first market 
  •     How to boost customer uptake 
  •     Using robo-advisors to achieve scale 
  •     Costs vs. benefit of integrating AI  
Mar 516:00
Conference pass

Building a resilient supply chain

4th Track: Retail
  •     Learning how to better forecast demand 
  •     Shortening the buying cycle and taking a fast replenishment approach 
  •     How quick decision making and centralised distribution can have a positive impact 
  •     Finding the right partners to help you meet customer demands and overcome inventory challenges 
  •     Balancing brick-and-mortar and ecommerce  
Mar 516:00
Conference pass

What should retailers do to win the online fulfillment battle?

5th Track: Ecommerce
  •     Going head to head in click and collect 
  •     Ensuring real time stock visibility 
  •     Order fulfilment optimisation and reducing operation costs 
  •     Strive for “The Amazon effect” – one-hour delivery service  
Mar 516:00
Conference pass

Capitalizing Your B2B Business For E-commerce

6th Track: Ecommerce
  •     Going global: thinking bigger and more strategic – where to start
  •     Optimise, automate and scale – the key to success 
  •     Streamlining and automating the sales process 
  •     The sheer speed, scale and simplicity of cloud 
  •     Incorporating big data, IoT and AI
  •     Defining B2B in the future 
Mar 517:00
Conference pass

How challenger banks are transforming the payments space and redefining customer value

1st Track: Payments
  •     The rise of a new banking culture and what this means for accessing new markets 
  •     Capitalising on the gap in service offerings left by traditional banks 
  •     Taking things ‘digital only”
  •     Technology driven – reaching the customer quickly and efficiently 
  •     Authentication and KYC innovation  
  •     Who to look out for?  
Mar 517:00
Conference pass

Retailtainment: The ongoing quest for new forms of experiential retail

4th Track: Retail
  •     The fusion of retail and entertainment – is it worth it?
  •     Optimising a premium offering to encourage consumers to linger longer 
  •     How to implement immersive experiences and engagement 
  •     Reimagining what’s possible from a physical store 
  •     Small is big – what appeals to millennials?
  •     Who’s leading the way Keynote session reserved for Platinum Sponsor 
Mar 517:20
Conference pass

Realising the store of the future – how to generate more ROI

4th Track: Retail
  •     Putting the store back to work – sourcing the right kind of design investments 
  •     High tech concept stores - remaining agile, adaptive and inspiring   
  •     Creating sustainable wow digital experiences 
  •     Utilising physical spaces for play, real-life customer interaction and one-to-one service 
  •     Striking the right balance between tech and human interaction 
Mar 517:20
Conference pass

Internet of Payments (IoP): how tech titans are meeting the ever growing demand for new payment innovations

1st Track: Payments
  •     The radical shift to IoP and a network evolution 
  •     Connected devices as the driving force for IoP
  •     How this will challenge traditional payments 
  •     Where do developing markets fit into this picture?Keynote session reserved for Platinum Sponsor

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Mar 609:00
Conference pass

C-Suite Keynote panel: Embracing technology and innovation in a new world order

1st Track: Payments
  •     Tackling the innovation challenge and market conditions 
  •     Making payment systems a core focus 
  •     Security in an age of technology and cyber-attacks 
  •     Collaboration, partnerships and Fintechs 
  •     Changing the approach – including digital in your strategic planning 
  •     Building trust, winning the customer with unrivalled optimal services  
Nvalaye Kourouma, Chief Digital Officer, Barclays Africa Group Ltd
Dayalan Govender, Managing Executive : Nedbank Retail Card, Nedbank
Mar 609:00
Conference pass

INTERVIEW: Why Mall for Africa and Ebay have partnered up

4th Track: Retail
  •     The value proposition for African e-commerce
  •     The goal: Connecting the world through commerce 
  •     What does it take to entering the African market successfully 
  •     Embracing tech to provide a unique payments and fulfilment platform 
  •     The logistics behind an international partnership of this scale  
  •     The opportunity the combined businesses create 
Interviewee: Tope Folayan, Chief Executive Officer, Mall for Africa
Interviewee: Sylvie De Wever, Senior Director: US exports and LATAM, Ebay
Mar 609:40
Conference pass

Why digi-banks are winning the battle for the born digital customer

1st Track: Payments
  •     Disruption based on customer wants and needs 
  •     Reaching true economies of scale 
  •     Deep and real structural change to global payments
  •     Bigger, smarter capabilities - knowing how to extract value 
  •     New age convenience, control and experience 
Christoffer Hernæs, Chief Digital Officer, Skandiabanken
Mar 609:40
Conference pass

Store 4.0 – inspiration, fulfilment & a seamless experience

4th Track: Retail
  •     The changing role of stores and why tech is the driving force 
  •     Getting the basics right to allow for digital integration 
  •     AR, VR and IoT – co-creating experiences with the customer 
  •     Store design and how this builds a compelling shopping journey 
  •     Concept stores and a vision for delivering an incredible product showcase 
Mar 610:00
Conference pass

Tailoring the store experience with instore signage innovations

4th Track: Retail
  •     Tactical strategies around digital signage
  •     Using tech to accurately monitor and overcome customer pain points instore 
  •     Striking the right balance between technology and human interaction 
  •     Why technology can help breed customer loyalty  
Mar 610:00
Conference pass

Discoverability unlocked: building a bot experience for payments

1st Track: Payments
  •     Taking your digital strategy to the next level 
  •     Accelerating the payments UX
  •     Delivering a true service that’s private and engaged 
  •     Finding the balance between technology and human interaction 
  •     Streamlining platforms and customer interaction 
  •     The bot race – who is in the lead when it comes to payments 
Mar 611:20
Conference pass

Building alliances to launch your products into challenging markets

6th Track: Ecommerce
  •     Tapping into local partnerships to gage market size and opportunity 
  •     What to look out for when it comes to partnering 
  •     How to build effective global partnerships 
  •     Leveraging data to guide your expansion strategy
Mar 611:20
Conference pass

Top tips to maximize digital potential in x-border remittances

1st Track: Payments
  •     The economic impact and capital requirements 
  •     Welcomed rapid growth and digital transformation 
  •     Using virtual money and tech to reduce costs 
  •     Keeping in mind financial inclusion levels 
  •     Going for popular, cheap and fast 
Mar 611:20
Conference pass

OTMorpho case study: Fueling innovation in banks

2nd Track: Payments
  •         Developing leading innovation tactics 
  •         The key to create successful partnerships 
  •         Driving forward with superior customer service
  •         Creating the perfect and successful model and timelines
Mar 611:20
Conference pass

Africa payment stories: What’s going on in Kenya:

3rd Track: FinTech
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential
Mar 611:20
Conference pass

The Verimark story: a business model that puts a twist on merchandising

4th Track: Retail
  •     Going from DRTV, to demo booths to physical stores 
  •     Why a one size fits all merchandising approach has worked 
  •     Finding the right partners who believe in your merchandising strategy: Working with retailers and mall owners 
  •     Taking an omnichannel approach 
  •     Innovations and trends – what can we expect?
  •     International influences to learn from
Mar 611:20
Conference pass

Neutralising cybersecurity threats

5th Track: Ecommerce
  •     Truly understanding the changing threat – boosting employee awareness 
  •     How AI is becoming the newest weapon in the fight 
  •     Why online security should form part of your customer services strategy 
  •     Don’t forget the back door: creating regular patching routines 
  •     Segmented networks, strong domains and strict password policies
Mar 611:40
Conference pass

X-Border remittances: the race between banks and non-banks

1st Track: Payments
  •     Differentiating your services to attract the unbanked 
  •     Being able to look at the last mile of money 
  •     Design thinking to make it more customer centric  
  •     How to ensure remittances don’t get cashed out – adding value through tracking 
  •     Who will win?
Mar 611:40
Conference pass

Frictionless commerce: Scaling social payments in Africa

2nd Track: Payments
  •     The impact of social platforms on digital money across the continent 
  •     Considering data ownership challenges when it comes to the buy button 
  •     How will the rollout of cheap smartphone influence social payments 
  •     Putting customer value first 
  •     How to increase adoption 
Mohamed Lotfi Chakroun, Card Center Manager, Attijari Bank Tunis
Mar 611:40
Conference pass

Africa payment stories: What’s going on in Ethiopia:

3rd Track: FinTech
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential
Mar 611:40
Conference pass

Using artistic inspiration to build a global merchandising strategy

4th Track: Retail
  •     How to bring online product descriptions into the offline space 
  •     How to mirror the store and site merchandising experience 
  •     Store-specific assortments and localising your merchandising 
  •     Optimising your merchandising strategy to deliver an all channel shopping experience 
  •     How well do traditional strategies hold up in an age of multichannel retailing?
Craig Ludwig, Chief Operating Officer, Carrol Boyes
Mar 611:40
Conference pass

Building customer trust: Securing your checkout and online payments

5th Track: Ecommerce
  •     Partnering with a processor who knows online payments 
  •     Putting privacy and data protection front of mind
  •     Earning the customers trust through engagement 
  •     Building confidence in the checkout process 
Mar 611:40
Conference pass

Expanding international: Building your distribution networks and delivery models

6th Track: Ecommerce
  •     How volume and speed expectations will drive your strategy 
  •     Creating an optimal distribution network from the start 
  •     Technology enabled distribution networks to ensure optimisation 
  •     Thinking out the box when it comes to new delivery costs 
  •     Expanding your network through regional acquisitions 
Mar 612:00
Conference pass

Digital strategies to capitalising on the African x-border ecommerce growth rocket

6th Track: Ecommerce
  • The impact of new digital marketing technologies
  • How the rise of mobile wallets is encouraging growth
  • Contextual data and the power of real-time inventory
  • Efficient tech that enable instant delivery
Mar 612:00
Conference pass

Online remittances and whey they are primed to explode

1st Track: Payments
  •     Why mobile is an obvious solution – removing the ques 
  •     Cost effective, user friendly and transparent  - just what customer want 
  •     Why blockchain goes hand-in-hand with remittances 
  •     Asserting customer control in remittance payments 
Mar 612:00
Conference pass

What will it take to make alternative payments mainstream?

2nd Track: Payments
  • Providing and accepting alternative payments – making this a priority
  • Understanding the customer, their needs and how they want to pay
  • A local offering with global reach
  • Complexities and challenges for all players
  • How to integrate alternative payments into day to day life
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Mar 612:00
Conference pass

Africa payment stories: What’s going on in Uganda:

3rd Track: FinTech
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential
Mar 612:00
Conference pass

Formulating your visual merchandising strategy

4th Track: Retail
  •     Taking a tech driven approach 
  •     Shop fronts with personality - Incorporating a story 
  •     How data is helping unlock a new level of merchandising optimisation 
  •     A focus on the 5 senses - Building sensory experiences to drive conversion 
  •     Going digital: Having the flexibility to change with market demands  
Kenny Matsena, Visual Merchandising Strategist, Timberland South Africa
Mar 612:00
Conference pass

How merchants should approach fraud

5th Track: Ecommerce
  •     Incorporating a portfolio of techniques to identify fraud 
  •     Using data as a combatant 
  •     Machine learning and behavioural analytics as a fraud prevention solution 
  •     Losses relating the chargebacks and how this can be controlled 
  •     Fraud in 2020
Mar 612:20
Conference pass

ROUNDTABLE: The disruptive impact of in-app digital payments on cash

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: The new digital evolution and how Banks in Africa are adjusting

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: International digital currency and investing into Africa

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: Real-time payments through mobile

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: Managing digital customer experience

4th Track: Retail
Mar 612:20
Conference pass

ROUNDTABLE: Human Capital: Africa on the Path to Customer-Centric Service

4th Track: Retail
Mar 612:20
Conference pass

ROUNDTABLE: Retail Operation Optimisation - getting more bang for your bucks

4th Track: Retail
Mar 612:20
Conference pass

ROUNDTABLE: Using the opportunity of e-commerce to grow your business

4th Track: Retail
Mar 614:20
Conference pass

The future of online & micro-finance

3rd Track: FinTech
  •     Using your social reputation as a guide for microcredit 
  •     The social and economic benefits
  •     Distinctive online and digital-based approach
  •     Using pre-paid mobile phones as a proxy for financial data
  •     Reduce cost structures
Mar 614:20
Conference pass

A mobile first approach for POS

4th Track: Retail
  •     Adapting to consumer behaviour and expectations 
  •     The costs of changing infrastructure – the costs of not changing! 
  •     Demand and supply – customers want real-time enables retail solutions 
  •     Personalisation at the POS 
Mar 614:20
Conference pass

How to run sales, deals and offers without killing your profits

5th Track: Ecommerce
  •     Defining your goals and objective 
  •     Shopper segmentation and tailoring 
  •     Using analytics to time and personalise offers 
  •     Balancing the cost of customer acquisition to their lifetime value 
Mar 614:20
Conference pass

Simplifying the UX to decrease cart abandonment

6th Track: Ecommerce
  •     Being clear and organised to attract and retain customers 
  •     Concentrating on your checkout process 
  •     Incorporating services that support faster repeat purchases 
  •     Gathering only the necessary data 
Mar 614:20
Conference pass

Africa payment stories: What’s going on in Algeria:

1st Track: Payments
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential
Mar 614:20
Conference pass

How P2P innovation will be different in 2020

2nd Track: Payments
  •     Time to scale in blockchain! 
  •     Staying competitive: differentiating through network architecture and design 
  •     Increasing interoperability between MNO’s, banks and central banks 
Mar 614:40
Conference pass

Africa payment stories: What’s going on in Egypt:

1st Track: Payments
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential
Mar 614:40
Conference pass

Fintech credit: Leveraging the disruptive business model to attract customers

3rd Track: FinTech
  •     Market structure and business models
  •     Financial stability implications
  •     Technological advances influencing development 
  •     Maintaining a customer centric approach 
  •     Regulatory requirements  
Mar 614:40
Conference pass

How to attract and retain mobile shoppers – it’s all about your UX

6th Track: Ecommerce
  •     Using customer behaviour patterns to customize content and interface characteristics 
  •     Creating an unforgettable and responsive platform to engage customers 
  •     Tools to enhance storytelling
  •     Are chatbots the way forward? 
  •     Differentiating from competitors but gaining premium insights  
Mar 614:40
Conference pass

Staying competitive in P2P

2nd Track: Payments
  •     Forming strong P2P relationships and finding allies 
  •     Monetizing mobile P2P
  •     Differentiating through network architecture, design and costs 
  •     Its all about product distribution
  •     Simple, speedy and in real-time
Mar 614:40
Conference pass

A seamless and digital POS

4th Track: Retail
  •     Why POS data is paramount for full customer visibility
  •     Exploring adaptive technologies that match online pricing 
  •     Assessing the power of tech to help expand the purchasing decision of customers
  •     Adding the final touch to the personalised in-store experience 
  •     How to seamlessly upgrade to cloud based POS solultions  
Mar 615:00
Conference pass

How to change your banking platform to drive a cashless society

2nd Track: Payments
  •     Should the strategy be cashless, or less cash?
  •     Why going cashless is a true reward for customers 
  •     Using data and tracking to diversify your product offering
  •     Strategies for reaching non-customers and unbanked  
  •     Innovations from Africa
Mar 615:00
Conference pass

Fintech lending vs. traditional lending

3rd Track: FinTech
  •     New lending models managing the capital, lending at competitive rates 
  •     Customer data security 
  •     Accommodating everyone 
  •     Leveraging tech to better your services
Mar 615:00
Conference pass

Africa payment stories: What’s going on in Tunisia:

1st Track: Payments
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential
Mar 615:00
Conference pass

The value of click and collect as part of your retail service offering

4th Track: Retail
  •     Understanding how click and collect complements offline shopping 
  •     Preparing your supply chain for the change in sales patterns 
  •     Leveraging store infrastructure as distribution centres 
  •     Diversifying your offering to capitalise on the changes in customer buying behaviour 
Mar 615:00
Conference pass

The urbanisation of shipping: innovating the last mile to meet heightened customer expectations

5th Track: Ecommerce
  •     Finding the right partners – cheaper, fast delivery even for small retailers 
  •     In territory delivery – optimising your delivery zone planning  
  •     How the ever-changing role of IoT impacts e-commerce 
  •     Robots, drones and driverless cars – is this too far fetched?
  •     Keeping customer satisfaction and retention front of mind
Mar 615:00
Conference pass

Customization vs. Personalization – tailoring your approach

6th Track: Ecommerce
  •     Having a clear goal and implementation process 
  •     Data insights to help you decide which one works best
  •     Enhancing the experience by using your brand and brand culture to create a unique platform
  •     Keeping the costs in check and adding the nice to have’s 
  •     Incorporating the maintenance element 
Mar 615:20
Conference pass

Africa payment stories: What’s going on in Mauritius:

3rd Track: FinTech
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance
  •     Financial inclusion potential
Mar 615:20
Conference pass

The BOPUS trend: How to succeed

4th Track: Retail
  •     Perfecting the art of click and collect – perfect order fulfilment 
  •     Ensuring that your customer services strategy extends to BOPUS customers 
  •     Planning for returns and avoiding the headaches  
  •     Collections: Instore vs. lockers and collection points 
  •     Thinking smart and finding the balance between costs and customer service 
  •     Does this give retailers a competitive advantage?
Mar 615:20
Conference pass

Old vs new: tracking the digitialization of B2B

1st Track: Payments
  •     Transforming business models 
  •     Expanding outside traditional markets to enable operational innovation 
  •     Setting up the right infrastructure to leverage digitiazation 
  •     Streamlining workflow and productivity for improved B2B transaction 
  •     Leveraging digitisation to boost customer onboarding 
Mar 615:20
Conference pass

A cashless society or not!

2nd Track: Payments
  •     Is the first step a cashless banking system?
  •     The impact of the smash success of mobile money 
  •     The debate around electronic payments and leapfroging plastic
  •     Will this work globally? 
  •     Is this the answer to financial inclusion?
Babatunde Babs Ogundeyi, Founder & CEO, kudimoney.com
Mar 615:20
Conference pass

The power of data – identifying your best formula

6th Track: Ecommerce
  •     The usability of data 
  •     A data driven customer experience 
  •     Insights into customer behaviour to build lifetime loyalty 
  •     Capitalising on information for cross sell and up sell 
  •     Using data to guide new market opportunities 
Mar 615:40
Conference pass

It’s a bright future for blockchain and B2B

1st Track: Payments
  •     Seamless in-app mobile payments 
  •     Corporate use of Bitcoin
  •     Cross-border commerce and B2B
  •     Streamlining operations and removing manual processes
  •     Keeping a competitive edge 
  •     What strategies can best drive consumer B2B adaption
Mar 615:40
Conference pass

Next generation predictive analytics

2nd Track: Payments
  •     Streamlining your ability to interpret and optimise data 
  •     Using predictive modelling to proactively manage and optimise risk 
  •     Using your data insights as a competitive advantage to attract merchants 
  •     Data driven insights – what can we expect next?  
Mar 615:40
Conference pass

Africa payment stories: What’s going on in Zambia:

3rd Track: FinTech
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Michael Stannard, Managing Director, Paper Plane Ventures
Mar 615:40
Conference pass

Retention: What it takes to hold onto great retail talent

4th Track: Retail
  •     Leveraging your brand, training and skills development initiatives 
  •     Combining traditional and technology based training 
  •     Incentivising staff to provide better customer experiences 
  •     Building brand champions 
  •     The role of in store technology as a staff empowerment tool  
Mar 615:40
Conference pass

Smart marketing – the priority of smart social commerce

5th Track: Ecommerce
  •     Using social to make shopping as simple as possible 
  •     Selecting the right implementation strategy 
  •     Tapping into the power of live, shop-able videos 
  •     Chat apps – a new age in engagement 
  •     Reviews and ratings 
  •     Where to from here?
Mar 615:40
Conference pass

Accurately predicting (and influencing) the customers next purchase

6th Track: Ecommerce
  •     Predictive analytics: Knowing customers better than they know themselves
  •     Taking an analytical approach to boosting sales 
  •     Implementing this in the B2B space too 
  •     Why predictive analytics helps reduce the sales cycle 
  •     Using data to segment and approach customers differently 
Mar 616:00
Conference pass

The impact of globalised commerce on B2B innovation

1st Track: Payments
  •     The future of B2B 
  •     Cross currency transactions 
  •     Assessing the value of integrated technology driven approached to cross boarder B2B
  •     Simplifying the process 
  •     The internet and a new age in cross boarder commerce
Mar 616:00
Conference pass

Protecting the frontlines: Securing online data

2nd Track: Payments
  •     The importance of prioritising information security 
  •     Being prepared for the risks as technology evolves 
  •     Digital ethics: Adhering to regulations and restrictions  
  •     Identifying critical data and dealing with it separately 
  •     Should this service be outsourced?  
Mar 616:00
Conference pass

Africa payment stories: What’s going on in Mozambique:

3rd Track: FinTech
  •     Challenges and opportunities 
  •     New entrants and innovations 
  •     Regulation and governance 
  •     Financial inclusion potential
Mar 616:00
Conference pass

Designing the organisation to operate with agility: Building a flexible HC strategy

4th Track: Retail
  •     Treating digital as a fundamental component of the retail organisation 
  •     Building a culture and brand that resonates with the workforce 
  •     Investing in employees over the long-term 
  •     Changing perception: Using HC initiatives to promote retail as a career, not a job 
Mar 616:00
Conference pass

The power of social commerce and what it can do to your bottom line

5th Track: Ecommerce
  •     Integrating conversion marketing into your social media engagement 
  •     Using social to overcome the obstacle of uncertainty around online shopping 
  •     Nurturing customer trust and overcoming privacy issues 
  •     Creating a consistent brand experience across all channels 
  •     Using the power of recommendations 
  •     Leveraging data-as-a-service
Mar 616:00
Conference pass

Taking data analytics to the next level

6th Track: Ecommerce
  •     Integrating with third parties for more visibility 
  •     Real-time inventory manoeuvring and what this means for sales 
  •     Integrating tests and experiments on different products 
  •     Identifying critical data and dealing with it separately 
last published: 20/Oct/17 11:25 GMT