Conference Day Two, 26 April 2012, Thursday

last modified: 23 April '12

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09.30

Joint Opening Plenary with Cards & Payments Asia 2012

Navigating in Emerging Markets

11.15

Pacific Coffee’s Insights: Developing your business by going into a new market-China

Mr Kwok Kong, Raymond Tong

- Mr. Tong holds two Bachelor’s degrees from University of Pennsylvania, U.S.A., one in Finance from Wharton School, and one in Electrical Engineering from Engineering School - He has extensive experience in corporate and operational...

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How to compete successfully in the competitive China coffee market
Riding on the wave of the coffee-loving culture in China
Tapping into the local tastes of Chinese consumers

› Mr Kwok Kong, Raymond Tong, CEO, Pacific Coffee Company Limited

11.45

Panel: An interesting and optimal time to make a market entry

Mr Emi Nuel

Emi started his career in 1990 in Astra International Groups of companies in sales and marketing for about 6 years, He then moved to DHL Indonesia as the Marketing Planning Manager in 1996. The arrival of French giant hypermarket Continent to...

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Mr Donny Pramono at Retail World Asia 2012

Mr Kwok Kong, Raymond Tong

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Mr Marcello Pace

Marcello Pace, is Italian by nationality and throughout his career he has been posted in Italy, France, Singapore, Taiwan, Thailand, Malaysia, Hong and China. Early in his career he has been in Management Consulting being engaged in a pilot project...

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Ms Uma Talreja

Miss Uma Talreja is employed with Trent Ltd as Head- Marketing to handle marketing aspects of the retail business of Westside . Her role at Westside includes handling all aspects of marketing incuding branding, advertising & communication, public...

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Where are the emerging markets? How can you capitalize on their growth?
Determining if you have the necessary capabilities and resources to successfully venture overseas
How to translate your success from one region to another?
Opportunities in the fast growing emerging markets: What is the untapped space for the retail sector in these markets?

› Mr Emi Nuel, Director-COO, PT Matahari Putra Prima Tbk
› Mr Donny Pramono, Founder & CEO, Sour Sally
› Mr Kwok Kong, Raymond Tong, CEO, Pacific Coffee Company Limited
› Mr Marcello Pace, President of Global Growth Initiatives, Bata
› Ms Uma Talreja, Head of Marketing-Westside, Trent, Tata Group

12.30

Networking Lunch

Designing a Responsive and Flexible Supply Chain

14.15

Dealing with challenges of expanding your retail operations into new markets

Creating the right supply chain to increase your bottomline
Finding the right partners, distributors and suppliers in new markets
Inventory management to ensure product availability

› Mr Jamil Khan, Head of Supply Chain and Logistics, Metro Cash and Carry-Asia Region

14.45

Afternoon Refreshments

Retail Design for the Ultimate Retail Experience

15.45

Helping shoppers shop with ease: Visual Merchandizing made simple

Mr Kenny Chan

Kenny Chan is the Store Director and Merchandising Director of Books Kinokuniya, a much-loved bookstore in Singapore. Kinokuniya Singapore began with the opening of its first bookstore at Liang Court in 1983. Starting out as a bookstore that mostly...

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Communicating your unique selling proposition effectively to your consumers across all touch-points
Leveraging on visual merchandizing to create a level of segmentation and categorization
Navigating traffic flow with your visual merchandise

› Mr Kenny Chan, Store and Merchandise Director, Pacific Asia Books Kinokuniya

16.15

Creating a positive in-store and storefront experience: What does it do for your brand?

Mr Bob Neville at Retail World Asia 2012

Emphasising on the brand experience. Let your brand tell your story.
Developing the conducive store ambience to invoke purchase behavior
How to raise your customer service across all customer touch-points

› Mr Bob Neville, Global Retail Creative Director, New Balance Athletic Shoes

16.45

Driving traffic, conversion & basket through merchandising

Mr Sumit Chandna

Sumit Chandna is a hardcore retail professional, with over 14 years of experience in various retail functions, having worked for brands like Shoppers Stop and Hypercity. He is a Marketing and Merchandising post graduate and currently works for...

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Best practices on various tools available to retaileers as a part of merchandising
Illustration with successful case studies on what would make your customers buy
Managing your product lines to grow your revenue