Conference Day One, 25 April 2012, Wednesday

last modified: 23 April '12

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08.30

Registration

08.50

Chairman's Opening Remarks

Key Differentiation Strategies

09.10

The CEO Agenda: Growing in the dynamic retail landscape: how to succeed in the 21st century?

Mr Amit Oberoi at Retail World Asia 2012

Mr Terry O' Connor

Terry O’Connor, CEO of Courts Asia, the largest retailer of consumer electronics and home furnishings in the Southeast Asia region, hailed from Liverpool, England and started his career in with Colorvision PLC, rising to the post of Buying Director...

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Mr Jose Gomez

Jose Gomez has been a noteworthy figure in the field of International Marketing in the fashion and textile industry since his first post in 1988. In 20 years Jose has gained far-reaching expertise in navigating markets in North and South America, as ...

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Mr Stephen Mosely

In 1994 Mr. Mosely joined Maybelline Inc. as Regional Director, Asia-Pacific. Following the acquisition of Maybelline by L'Oréal SA in 1996, he moved to Paris and became Regional Director-Asia for L'Oréal's Consumer Division and subsequently Deputy...

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Mr Raj Jain

Raj is President, Walmart India and Managing Director & CEO, Bharti Walmart Pvt. Ltd. Raj joined Walmart in Shanghai, China as President of Emerging Markets for Walmart International in 2006. He spearheaded Walmart’s entry into India and relocated...

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Moderator:

Mr Vachiranunt Gie Suphakarn at Retail World Asia 2012

Revenue generation through innovative technologies
Localisation VS Globalisation: Who will win the tug of war?
Know your customer: Leverage on Customer Centricity
Riding on new multi channels to expand growth- Internet and Mobile
Exploiting on location as a strategic advantage to attract your target customers

10.10

Exhibition Opening Ceremony and morning refreshments

12.00

Coca-Cola’s insights: Gaining foothold in the Asian market

Competing in the highly-competitive and saturated retail landscape: do it right to stand out!
Innovation as the key in your brand strategy
Localisation. Be at the forefront in understanding your customers

› Mr Amit Oberoi, CEO, Coca Cola

12.30

Turning Courts into the biggest consumer electronics retailer in Singapore

Mr Terry O' Connor

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Thinking agility, speed in response and empowerment on the shop floor to provide customers with service accountability
Creating a fluid and responsive infrastructure by integrating your online offer, store segmentation, catalog and customer touchpoints
Enhancing your online presence in your multi-channel strategy

› Mr Terry O' Connor, CEO, Courts

13.00

Networking Luncheon

Driving Revenue Growth

14.30

Insights from Pizza Hut: How to build a best brand

Mr Richard Leong

Over 15 years of extensive multinational advertising agency experience that includes local and regional client servicing, 360 integration and brand management across Asia. Well diversified with broad capabilities in various disciplines such as...

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Focusing on the dining experience to attract customers
Utilising creative & out-of-the box ways to engage your customers
Repositioning your brand for increased sales & acquisition of customers

› Mr Richard Leong, Marketing Director, Pizza Hut, Jardines Resturant Group

15.00

Panel: Formulating the right pricing model to increase customers' spend

Mr Matt Liao

Education: 2011 Hong Kong University of Science and Technology Business School, MBA 1994 Taipei Chun-Shin University, Bachelor of Sociology Experience: 2011 June – Current. Head of Sales and Marketing at Mannings China (Dairy Farm Group...

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Mr Sumit Chandna

Sumit Chandna is a hardcore retail professional, with over 14 years of experience in various retail functions, having worked for brands like Shoppers Stop and Hypercity. He is a Marketing and Merchandising post graduate and currently works for...

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Mr Donny Pramono at Retail World Asia 2012

Mr Hendy Setiono at Retail World Asia 2012

Moderator:

Starting a price war: is it wise?
Implementing customer segmentation to better target your customers
Setting the right price point for your products: Is expensive always good?
Having discounts: does it work?

› Mr Matt Liao, Head of Sales and Marketing, Mannings China
› Mr Sumit Chandna, Vice President Buying and Merchandising, FMCG, Aditya Birla Retail Limited
› Mr Donny Pramono, Founder & CEO, Sour Sally
› Mr Hendy Setiono, Founder & CEO, Baba Rafi
› Mr Eric Chan, Director, Intel

15.40

Afternoon Refreshment Break

Retail Innovations & Operational Excellence

16.30

2020- Top 10 predictions for loyalty marketing & tomorrow's consumer

Mr Michael Greenberg

Michael Greenberg has been a member of the TIBCO Loyalty Lab executive team for over 6 years. Michael has worked with roughly 75 clients on loyalty strategy, marketing strategy and solution design. Michael has written many columns for Chief...

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How to cultivate customer loyalty in 2020
Exploring the 10 trends in marketing that will shape tomorrow’s customer experience
Engaging your customers today to turn them into your customers for tomorrow

› Mr Michael Greenberg, Director, Global Solutions Strategy, Tibco Software Inc

17.00

Case Study: Creating a responsive operations strategy to build a bright retail outlook

Mr Jess Calvo

Provides consultancy on Retail Operations - Security - Loss Prevention - Investigation and Crisis Management.

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How to implement crisis management successfully to ensure business continuity?
Be prepared. Survive in the tough retailing landscape in Vietnam
Reducing theft through your very own task force: Emergency Response Team (ERT)

› Mr Jess Calvo, Consultant, KJ Business Intelligence Co., Ltd

17.30

Utilising business intelligence in retail surveillance systems to enhance cost efficiency

Mr Johan Åkesson

Johan Åkesson, Director of Business Development at Axis Communication, joined the company in 2006 to direct the company’s initiative in the retail segment. He is focused on building Axis’ offering and presence in the retail sector on a global basis...

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Attracting, engaging and converting your target consumers the best way
Gain key insights into every area of shopper activity
Tracking your customer behavior to develop retail strategies to enhance your business and revenue