Security Document World - Day 1: Building Effective Identity Foundations
"Enhancing Government Identity and Citizen Services through secure outsourcing"
This presentation looks at how governments are turning to specialist service providers to enable a more customer-centric provision of their Identity and Public Services. Governments following the commercial sector’s example of responding to high customer expectations and delivering value for money and accessible for all services are those that are leading the way in service provision. At the core of enhancing service delivery is providing a robust means of identity. By partnering with outsourcing specialists such as VFS Global, governments can overcome the challenges of implementing secure and trusted systems to verify and register identity thereby forming the foundation of effective service delivery.
Arnaud de La Chapelle joined VFS Global in 2018 as Executive Board Member and Head of the Identity & Citizen Services vertical. VFS Global is the world's largest government services outsourcing specialist, managing visa, passport, identity and citizen services for 63 governments in 144 countries across 5 continents.
Prior to joining VFS Global, Arnaud spent 14 years working at Idemia, a global leader in Identity and Security, where he held senior leadership positions, namely President of Russia, Middle-East and Africa, and prior to this, Managing Director of the Solution Business Unit. Earlier, he served as Director, Business Development EMEA of Openwave, the US start-up which invented mobile internet. Prior he had worked for BT Group of UK and as Consultant in Strategy in Bossard Consultants, which is now a part of Cap Gemini.
Arnaud holds a Master of Business Administration from the University of Stirling, Scotland, and a Master of Science in Engineering from the Polytechnic Institute of Grenoble, France.