Day 1, Tuesday 20 March 2012

Day 1, Tuesday 20 March 2012 ›

Day 2, Wednesday 21 March 2012 ›

last modified: 18 March '12

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8.30am

Welcome coffee and registration

9am

Opening remarks from the Chair

Mr Lance Blockley

Lance Blockley is the Managing Director of Edgar, Dunn & Company. He has 30 years experience in senior management and consulting in the UK, USA, Asia and Australia. Lance has pioneered the use of transaction data to underpin marketing strategy...

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› Mr Lance Blockley, Director, Edgar, Dunn & Company Pty Limited

9.10am

Impacts of the global trend away from cash to electronic payments

Mr Dag-Inge Flatraaker

Mr. Dag-Inge Flatraaker is General Manager and Head of Group Interbank Infrastructure and Payment system Strategy at DnB NOR Bank. Academical background includes; Master Degree in Economics (University of Oslo) 1986 and a mid-career program at...

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› Mr Dag-Inge Flatraaker, General Manager, DNB Bank & Member of the Executive Board, European Payments Council

TRENDS & BUSINESS MODELS

9.40am

Assessing the future of payments

Richard Palmer at Cards & Payments Australasia

Understanding how we got here, and what lies ahead
What are the winning responses in an age of uncertainty?
Building the future of payments – one customer at a time

› Richard Palmer, Managing Director, FIS Australia

10.05am

Panel discussion: The roles of financial institutions in the future of payments

Ms Jane Calder

Jane Calder is a results orientated, strategic marketer with over twenty years experience encompassing both management consultancy and client side roles. Her current role is General Manager Marketing at Heritage Building Society, Australias...

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Mr Callum Nelson at Cards & Payments Australasia

Mr Grant Thomas

Worked in the banking industry for over 20 years with more than 10 years managing card businesses for various Financial Institutions. History - Bendigo Bank - 12 years Members Equity Bank 4.5 years Fiserv Solutions Australia - 2 years Victoria ...

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10.45am

Morning Tea and exhibition viewing

11.20am

Case study: How Kiwibank have moved from product and service innovation to business model innovation

Mr Nick Astwick

17 years investment and retail banking both in NZ and in UK. End to end business responsibility for the personal finance business and joint responsibility for the housing business. 8.5 years at Kiwibank involved, after initial launch, in building...

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Growth orientated approaches to growing core business
How to make money from innovation, both now and in the long-term
Evolving from a banking business to a customer service business

› Mr Nick Astwick, Group Manager Personal Markets, Kiwibank

11.45am

Yesterday, today, tomorrow: Taking cards and payments from little athletics to Olympic performance

Ms Dee McGrath

Dee McGrath is the Vice President - Financial Services Industry Group at HP Enterprise Services, Asia Pacific and Japan. In this role, Dee is responsible for setting the overall strategy and driving the growth of HP’s cards & payments and mortgage...

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The Consumer Sprint vs the Marathon - Rapid change and consumer driven agenda
Hurdles – a look at the challenges a mature market creates
Heavy lifting – the express route to data performance to drive insight
Team sports – collaboration to advance Industry Innovation
Thinking differently creates winners

› Ms Dee McGrath, Vice President - Financial Services Industry Group, HP

12.10pm

Panel discussion: The impacts of consumer behaviour on the cards and payments business model

Mr Nick Astwick

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Mr Dag-Inge Flatraaker

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Mr Wiebe Ruttenberg

Wiebe Ruttenberg (The Netherlands, 1967) started his career in 1994 as a Policy Advisor to the Minister of Finance of the Netherlands on Energy, Telecom and Infrastructure Issues. In 1999 he joined De Nederlandsche Bank (DNB) to become Project...

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What products are really clicking with consumers?
How might interest rates affect the industry in the next 12 months?
Can credit cards make sense in a credit-way world?

12.50pm

Lunch & Exhibition viewing

PAYMENT INNOVATION

2pm

International keynote presentation: Increasing the efficiency and competitiveness of payments systems across Europe

Mr Wiebe Ruttenberg

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How the Integrated European Retail Payments Market will be achieved
Fostering payments innovations through common infrastructure
Achieving closer collaboration of banks and retailers
How innovative approaches to technology will transform the future of payments

› Mr Wiebe Ruttenberg, Head Market Integration Division, The European Central Bank

2.30pm

The current agenda in retail payments regulation

Dr Malcolm Edey

Malcolm Edey was appointed to the position of Assistant Governor (Financial System) at the Reserve Bank of Australia in April 2009. He is responsible for overseeing the Banks work on issues related to financial stability and payments system...

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› Dr Malcolm Edey, Assistant Governor of Financial System, Reserve Bank of Australia

3pm

Progressing payment innovation in Australia

Mr Vipin Kalra

Vipin Kalra is Visa’s Country Manager for Australia. This role encompasses many aspects in relation to Visa’s growth in consumer credit, debit and commercial payments in Australia. Vipin’s responsibilities include business...

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How can the payments industry in Australia work together to implement new services?
Driving the growth of contactless payments in Australia
Integrating payment channels to accommodate a wide range of transactions
Ensuring the reliability and security of new payment channels

› Mr Vipin Kalra, Country Manager, Australia, Visa

3.25pm

Afternoon Tea

4pm

How Australian banks can modernise their payment systems

The case for change
The hurdles to change, and how these can be overcome
What the Australian industry can learn from payment trends globally
Ensuring payment systems remain accessible and cost-effective

› Mr Callum Nelson, Head of Strategy & Delivery - Payments Transformation Program, National Australia Bank

PARTNERSHIPS

4.25pm

Embracing innovation and change: why the industry needs to take a unified approach

Mr Russell Briant

Russell Briant is the Strategy Principal Payments & E-Commerce at BNZ. He has been with BNZ since 1984 specialising in cards and payments.

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Which factors hinder innovation & how to overcome them
The need for collaboration and co-operation
How efficiency and security in payments can benefit from collaboration between competitors
Discussing industry collaborative initiatives to address emerging risks

› Mr Russell Briant, Strategy Principal - Payments & eCommerce, Bank of New Zealand

4.50pm

Panel discussion: How merchants and schemes can drive payment innovations

Mr Marcus Doherty

Marcus has worked in the cards and payments sector for over 10 years and has worked in two of Australia’s largest Banks where he held various positions in their respective Merchant Acquiring businesses. More recently, Marcus has moved to the...

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Mr Shaun Ghaidan

Shuan Ghaidan is head of Global Product with the International Division of UnionPay and manages Business Development for UnionPay in the South Pacific. In this position, he drives product development and management for payment products for UnionPay...

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Mr Chris Broad

Chris Broad was appointed Visa’s Head of Acceptance for Australia and New Zealand in November 2011. He is responsible for managing all industry, strategic and acceptance initiatives for Visa merchants in the Australian market. Chris brings a...

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The current state of payment innovation in the retail sector
Providing convenience to customers while maintaining strategic choice of accepted payment methods
Planning and implementing security policies to manage risk
Ensuring that innovation is economically sound and contributes to cost reduction