Mr. Ron Kaufman | Founder
UP! Your Service

	Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. • Author of Uplifting Service and 14 other books on service, business and inspiration. • Rated one of the world’s “Top 25 Who’s Hot” speakers by Speaker Magazine. • Powerful insights from working with clients all over the world in every major industry for more than twenty years. • Inspiration to leaders, managers and service providers in his high-energy speeches and workshops	Share this

Appearances at this years' conference:

Post Conference Workshop 2 - Ron Kaufman - The Service Leadership Workshop (Friday 27 April 2012)

@ 09.00

Ron Kaufman - The Service Leadership Workshop

This interactive one day Workshop educates senior managers with best practices to spur immediate and lasting cultural change throughout organisations, building an uplifting service culture for a sustainable competitive advantage.

Key benefits:
• Increase profitability, capture unclaimed market share, secure higher employee engagement and increase customer loyalty.

• Discover the fundamental principles to raise service levels and improve customer experience at every contact point.

• Take away proven strategies, best practices, and techniques to reinforce a service culture in 12 essential areas.

› Mr. Ron Kaufman, Founder, UP! Your Service

Conference Day Two - Cards Track (Thursday 26 April 2012)

@ 09.30

Building the culture of customer experience to strengthen your value proposition

Explore the proven path used by leading organizations in diverse industries around the world, to build a company culture that consistently delights customers, colleagues and business partners
Discover best practices in multi-channel customer and employee engagement, capturing voice of the customer compliments and complaints into practical service improvement projects
Learn how to drive a company-wide, year-long implementation tat aligns leadership secures management buy-in and cascades common vision, language and understanding throughout the organization

› Mr. Ron Kaufman, Founder, UP! Your Service

Conference Day Two - Payments Track (Thursday 26 April 2012)

@ 09.30

Building the culture of customer experience to strengthen your value proposition

Explore the proven path used by leading organizations in diverse industries around the world, to build a company culture that consistently delights customers, colleagues and business partners
Discover best practices in multi-channel customer and employee engagement, capturing voice of the customer compliments and complaints into practical service improvement projects
Learn how to drive a company-wide, year-long implementation tat aligns leadership secures management buy-in and cascades common vision, language and understanding throughout the organization

› Mr. Ron Kaufman, Founder, UP! Your Service

Conference Day Two - NFC Track (Thursday 26 April 2012)

@ 09.30

Building the culture of customer experience to strengthen your value proposition

Explore the proven path used by leading organizations in diverse industries around the world, to build a company culture that consistently delights customers, colleagues and business partners
Discover best practices in multi-channel customer and employee engagement, capturing voice of the customer compliments and complaints into practical service improvement projects
Learn how to drive a company-wide, year-long implementation tat aligns leadership secures management buy-in and cascades common vision, language and understanding throughout the organization

› Mr. Ron Kaufman, Founder, UP! Your Service

Conference Day Two - Digital ID Track (Thursday 26 April 2012)

@ 09.30

Building the culture of customer experience to strengthen your value proposition

Explore the proven path used by leading organizations in diverse industries around the world, to build a company culture that consistently delights customers, colleagues and business partners
Discover best practices in multi-channel customer and employee engagement, capturing voice of the customer compliments and complaints into practical service improvement projects
Learn how to drive a company-wide, year-long implementation tat aligns leadership secures management buy-in and cascades common vision, language and understanding throughout the organization