Technology Showcase Seminar Theatre

 

On-Floor Seminars, Tuesday 21 February 2017

On-Floor Seminars
11:00

The effect of new business models on how air travel is purchased

RESERVED for TravelPass
Christopher Mulcairn
On-Floor Seminars
11:30

Airport transfers – The missing millions

Discover why airlines are leaving millions in ancillary revenue on the table every year, and how they can grab their share through simply giving passengers what they are already asking for. As market leaders in ground transportation Conxxe will show how passengers are increasingly looking for end-to-end travel solutions, and why it is the airline who are in pole position to capitalise on this “first and last leg” journey experience. Offering safe and reliable airport transfers at the right time can boost ancillary revenue and improve customer satisfaction/loyalty, but only if you choose the right partner, so come and find out what makes Conxxe different and how we can help you from missing out.
On-Floor Seminars
12:00

High growth, direct bookings: How sexy is your millennial customer relationship?

On-Floor Seminars
12:30

End-to-end solutions for reservation and distribution efficiency

Mr Thomas George
On-Floor Seminars
13:00

Measuring customer expectations and experience of service quality in airline industry

The presentation will discuss the concept of service quality and different approaches to measure service quality based on customer expectations and experience. DoWell Research will present a process model for measuring service quality in terms of what is important for the customer, and how satisfied the customer is. 
Borry Vrieling
On-Floor Seminars
13:30

Intuitive self-tagging central to a complete end to end passenger process

Optimising passenger flow and minimising check in hassle are two common airport goals being met by the increasing presence of self-service bag drop machines. The hardware around a self-service bag-drop solution as such is really important, but the real ROI on the investment is in the complete end to end process, and a main (time and experience) part of the process is the passenger tagging a Bag. 
  • Challenge for the industry with passenger numbers triple in 20 years in Asia Pacific, and the changing role of airports
  • Investments in self-service to increase non-aeronautical revenue
  • Tagging techniques: Permanent, home printed and RFID
  • The small but disruptive role of easy bag tags in this landscape of changes
On-Floor Seminars
14:00

Reinventing the online purchase

On-Floor Seminars
14:30

How connectivity is changing passenger experience and airlines’ operational efficiency

On-Floor Seminars
15:00

Portability in IFE: Portable devices, fixed content streaming, portable content streaming – Where do they fit?

Maris Naglis
On-Floor Seminars
15:30

How airlines could avoid failing at Data-Driven Marketing?

Collecting data is the easy part in a world where Big Data is the hottest buzzword of the last decade. Most analytics time is taken up by data aggregation, refining and preparation. This session is about identifying the most critical issues during the marketing analytics process, which in turn allows to avoid mistakes in customer-data-based marketing decisions and prevents making misleading conclusions on customer acquisition costs and the real ROMI of each marketing channel. Several insights that will help any airline digital marketing manager to identify critical spots within the data-driven marketing process, distinguish the most valuable data and choose the most appropriate marketing technology partners.
On-Floor Seminars
16:00

Monetising ground transportation

last published: 24/Jan/17 02:16

 

On-Floor Seminars, Wednesday 22 February 2017

On-Floor Seminars
11:00

Your cabin challenges & our endless solutions

RESERVED for Laurent Safar, Chief Executive Officer, Adaptive Channel
On-Floor Seminars
11:30

Getting smarter when airline seats getting tighter: How I learnt to love slim-line seats

On-Floor Seminars
12:00

Leading the travel sector from online to mobile

On-Floor Seminars
12:30

Repair or replace: Innovative cabin refresh and upgrades

On-Floor Seminars
13:00

Reverse the funnel and take back control of your customers

Mudit Verma
On-Floor Seminars
13:30

Airline IT and the challenge of automation

The aviation sector has been shifting to automation to improve efficiency and save cost. While many IT leaders claim that they have the vision towards automation, realising it is a challenge. This presentation lays out the top five barriers to automation, namely knowledge gap, complex migration from manual to automated process, lack of business intelligence capability, lack of quality and reliability and cultural resistance to change. Join RayMach Technologies to hear more details on these challenges and what solutions they have to offer.
Jere Tala
On-Floor Seminars
14:00

What is stopping the industry from going full composite? Bringing hi-tech to Economy Class seats

While we have seen great deal of innovations and better comfort in Business and First Class seats, Economy Class seats haven't changed at all in the past decades. If possible, Economy have gotten even worse with slim-line seats and reduced personal space. Long-haul premium carriers are finding it extremely difficult to differentiate themselves from competitors in the Economy Cabin as there are only couple of seat makers and their products are all off-the-shelf without any customisation. New technologies in manufacturing composite materials will bring huge weight savings for airlines. Using technology such as 3D body scanning in design and nano technology in seat covers will bring new level of comfort also for Economy Class passengers.
On-Floor Seminars
14:30

Biggest business headaches for aviation fuel suppliers and resellers: Here’re the solutions

On-Floor Seminars
15:00

Upgrading your IT infrastructure to become a fully integrated state-of-the-art airline

On-Floor Seminars
15:30

The data-driven approach: How to use analytics to boost loyalty?

On-Floor Seminars
16:00

From conversation to conversion: Using real people-based marketing to reach people on every device

last published: 24/Jan/17 02:18

 

DOWNLOAD BROCHURE