Aviation IT, Tuesday 21 February 2017

OPENING KEYNOTE PLENARY SESSION

08:50

Organiser’s opening remarks

08:55

Chairperson's opening remarks

Mauro .Oretti
09:00

Keynote Interviews

Join us for a series of exclusive interviews, where leaders of major airlines outline what it takes to succeed, and how they are planning to keep succeeding as the industry continues to ‘fly’ forward. Find out their thoughts on what the major game changers will be, how they are continuing to innovate their business models to remain competitive and their plans for the future of their airline.
 
09:00-09:20: Interview 1
09:20-09:40: Interview 2
09:40-10:00: Interview 3
Panel discussion
10:00

Aviation Leaders Panel: Asia Pacific aviation outlook ​

Asia Pacific remains a standout growth market for the aviation industry. Following their in-depth interviews,  these leaders come together to  debate some of the major challenges facing the sector, including:

  • How to keep revenues ahead of costs where a lot of the costs are outside of your control?
  • To hedge or not to hedge: In a low oil price environment, how important is hedging to profitability?
  • Customers want to pay a sensible price but still have growing expectations. How can the industry cope with the best-in-class expectations, while seeking sustainable profitability?
  • What will unlock growth for the industry?
  • What are the major trends that will drive aviation in the future?
10:30

Exhibition Visit, Networking & Refreshments

CIO INSIGHTS

Ramakrishna Purushotaman
Aviation IT
11:30

CIO Forum: Digitising the airline business

The whole tech industry is changing at a phenomenal pace right now. Airlines and airports obviously need to do the same to accelerate a lot of what we are doing. This is driving CIOs to enable a faster transformation within the company.
 
We invite leading CIOs to share insights on what impact the digital revolution will continue to have in the airline industry, how to move fast and think big.
 
The session will start with a 15-min interview with each CIO on the opportunities and challenges they are facing, followed by a panel discussion.
 
11:30-11:45: Interview 1
Declan Hogan
, Chief Information Officer, AirAsia

11:45-12:00: Interview 2
Ravinder Pal Singh (Ravi), Chief Information & Innovation Officer, Vistara (TATA SIA Airlines Limited)

12-00:12-15: Interview 3
Setyo Adi Raharjo, Senior Manager of IT Business Solution, Garuda Indonesia

12:15-12:50: Panel discussion
  • It starts with integration: How IT can help to seamlessly connect different functions across the entire enterprise
  • Leveraging new capabilities like big data to change how we work and accelerate the progress with our customer experience
  • How to balance innovation versus budgeting
  • What are the tech trends that we can tap on to make a big difference?
PANELLISTS:
  • Declan Hogan, Chief Information Officer, AirAsia
  • Setyo Adi Raharjo, Senior Manager of IT Business Solution, Garuda Indonesia
  • Ravinder Pal Singh (Ravi), Chief Information & Innovation Officer, Vistara (TATA SIA Airlines Limited)
MODERATOR:
  • Ramakrishna Purushotaman, Strategic Advisor, CIO Academy Asia

 
12:50

Networking Lunch & Exhibition Visit

MOBILE & EMERGING TECH

Yuko Yoshimura
Aviation IT
14:10

How to improve customer experience with app: Lessons from ANA’s challenges with DevOps

  • Design thinking: ANA’s vision of an application that customer will feel confident
  • Back-end challenges: How dev and ops teams can effectively collaborate for continuous integration
Derek Chan
Aviation IT
14:30

Enabling and managing enterprise mobility

  • Why aren’t airlines/ airports building more mobile apps for their employees? What’s holding us back?
  • Trends driving change in enterprise mobility adoption and management
  • Best practices and technologies to use to manage enterprise mobility
Mahesh Gupta
Aviation IT
14:50

Building a mobile centre of excellence

A mobile centre of excellence offers a place for airlines to organise, manage, and distribute mobile enterprise initiatives and solutions. The centre is critical for IT teams to respond to issues quickly, make changes to the mobile projects, and develop and deploy multiple apps that drive long-term efficiency for the airlines. 
  • Building a more agile and efficient IT infrastructure to keep up with the pace of change in mobile development and customer expectation
  • Challenges of engaging different divisions that develop apps, create policies and security plans, and implement the solutions
  • If given a chance to start the project all over again, what would you do differently?
Mr Khounphon Philakone
Aviation IT
15:10

Building mobile architecture for airline e-commerce

Lao Airlines is going mobile, so that travelers can book tickets from anywhere and have easy access to travel information through an intuitive interface on devices like smartphones and tablets. Learn what challenges the airline is facing from a technical point of view on building a mobile architecture to enable airline e-commerce capability.
  • How to build a robust, agile and open architecture accommodate your e-commerce systems and scale for high demand
  • How to integrate with ERP, CRM and other 3rd party systems
  • How to manage disruptions during deployment? What about cyber security?
15:30

Exhibition Visit, Networking & Refreshments

ROUNDTABLE DISCUSSION SESSION

Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate. Numbers will be limited at each table, to ensure everybody gets their chance to participate in the discussion.
round tables
16:10

Best practice in sourcing talent

The aviation industry is unique as it requires a great variety of talent to operate – cabin crew, pilots, engineers, marketeers, network planners, revenue managers, social media managers and more. That creates challenges in recruitment. Join us to discuss best practices in talent selection, development methodologies, latest online recruitment systems and assessment tools, and improvements in the quality of recruitment practices.
round tables
16:10

Chinese travel boom and how to profit from it

China is the game changing market in aviation. How should we plan ahead on partnerships, market development and customer strategies to clamour for a piece of the Chinese travel boom?
round tables
16:10

Distribution turning point: Who will win the battle for distribution share?

The speed of technology development has resulted in the constant splintering of distribution platforms. With mobile platforms poised to overtake traditional B2C websites what will the response from GDS and other channels be? What are the next developments that will complement the fast-adoption technology and how can airlines anticipate and prepare?
16:10

Ground handling at busy airports: Ensuring smooth arrivals & departures

Airport operations are complex. An orchestra of activities are carried out within a confined area, around expensive airplanes, in a short period of time. Airlines, airports and ground service providers need to come together to identify the gap in collaboration, where their practices are not meeting the standards and how to further streamline the passenger experience.
16:10

How should airlines manage and scale their disruption communications in the digital (and social) age?

With passenger numbers set to double over the next 20 years, so will the scale of disruption airlines have to manage. With growing customer expectations and an ever-increasing number of communication channels, the pressure is growing for airlines to have a robust disruption communications strategy, and a first-class customer service. How can a multi-channel approach help maximise engagement? Where does ‘social’ fit in and how should it be used? How can technology be used to break down operational and customer service silos, and to what extent can automation be used to help airlines manage disruption at scale?
16:10

Improving digital retail: How airlines and airports can collaborate

Airlines and airports need to work together to leverage data assets and embrace technological improvements, if they want to increase their ancillary revenues and keep up with the customer’s demand on a seamless travel experience. The word “silos” has come up too often in discussions on managing airline and airport data exchange. It’s been difficult, but it’s doable, given the advanced technology today and innovative retail models we’ve seen in other industries. 
round tables
16:10

India: Traffic up, losses down, how to continue the positive momentum?

India’s airlines have seen a significant improvement in their financial performance over the past year. However, carriers will need to remain alert to potential downward pressure on yields as a result of expected rapid capacity increases.
round tables
16:10

Personalisation & mobile services: Identifying and resolving pain points in executing mobile projects

As the industry is becoming increasingly competitive, airlines want to improve customer services, making travel easier and more interactive through mobile technologies. This puts pressure on the IT department as executing a mobile project requires a multidimensional framework: where to start, how to start, what works, what doesn’t and why? Join us for a discussion and hear case studies from Delta, an airline that is actively deploying mobile technologies.
16:10

Please don’t leave! How to retain your best talent

Failing to retain key employees is costly to the bottom line, especially when the aviation industry is short of skilled workforce and we need experienced leaders amidst increased competition. How to provide a positive employee experience? What are the unconventional ways of retaining talents?
16:10

Pre-order meals: New trends & concepts

Dining in the economy cabin is getting more exciting as almost every airline has jumped on the bandwagon to have a pre-order meal offers. This roundtable will look at what's happening in Asia and highlight some 'special service' concept meals (e.g. Airlines are in collaboration with brands or have specific themes.)
round tables
16:10

Protect your profits: Bottom-line effective disruption management

The airline industry has turned into a sharks’ pool. Survive or perish. New ways of attracting revenue has to be invented. Direct contact to the customer bypassing any middle man is of the essence. However, maintaining customer loyalty becomes more and more difficult. In this intricate balance, operations can do a lot to retain competitiveness. Handling irregularities in an excellent way addresses a cost position of up to 5% of the gross revenue of an airline. Learn and discuss with us how operations control is an integral part of the corporate value chain to boost your airline’s bottom line.
 
round tables
16:10

Rethinking the customer experience: Meeting and exceeding the demands of your passengers

With a lot of disruptive innovations from mobile to digital that are affecting traveller behaviours, we need to identify capability gaps, so we can catch up with customer demands and find ways to fill them. One might even say that we need to redefine our entire role within the customer journey itself.
Catherine De Leon, Programs Director, Cebu Pacific Air
16:10

The future of airline partnerships: Codeshare pacts or global clubs?

While some advocates for the three global clubs, others opt for a patchwork system of partnerships (e.g. codeshare, interline agreements, joint ventures and equity stakes), adding their interests now extend beyond the alliance ties. Join us to understand the changing partnership strategies
16:10

Unlocking total customer value - Are airlines missing the point of loyalty?

Many programmes focus on rewarding the best customer the "Fat Head" of customers. But should loyalty in the future be democratised to unlock the long tail of loyalty? How can airlines extend customer engagement principles beyond FFP? We will look at how you can unlock value from your most engaged members through advocacy with compelling data from the Ogilvy Millward Brown Loyalty Index showing the impact of social engagement particularly within the Asian Market.  With mid and lower tier spenders how can loyalty programmes be best leveraged to deliver a more personalised engaging experience to drive value? Beyond the programme, real loyalty is created through positive and negative experiences in travel. How can digital fuel experiences that drive emotional loyalty?
round tables
16:10

When crisis strikes, you say what?

Airlines have the best crisis management procedures in the world and are models for other industries to follow. Airlines have manuals, procedures, training, readiness and resources to manage minor and major emergencies. But with a pervasive digital and social media global platform, what you say at zero hour sets the tone for effective management of a crisis. 
Panel discussion
17:00

Panel: China’s aviation: Shifting the centre of gravity

China plans to allocate about 77 billion yuan (USD $12 billion) for investment in civil aviation in 2016. 66 new civil airports are planned during its next five-year plan. On top of that, the growth of international traffic on Chinese airlines in 2015 was 33%. That’s the same as the previous three years combined.  Its big 3 airline groups are increasing their international focus, international airlines are increasing partnerships with Chinese airlines and routes to China. And that’s to say nothing of its domestic growth potential. Quite simply, China could be the game changing market in Aviation. Join us as we explore what this means for the air travel industry in APAC and globally, and how we should plan ahead on partnerships, market development and customer strategies.

Panel discussion
17:40

D-i-s-r-u-p-t-i-o-n! Embracing change: How can airlines thrive in the age of digital disruption?

New start-ups are emerging every day that could change the face of the aviation industry as we know it. More airlines are focusing on innovation than ever before. But what does this really mean for our industry? This exciting panel discussion, closing day 1, will see explore the disruptive factors changing air travel and how airlines can prepare for the next level. Key areas that will be addressed include:
 

  • What does changing traveller behaviour mean for the air travel experience?  
  • Competing with the advent of new and innovative technology
  • The digitisation of everything: How to turn challenges into opportunities?
  • What will be travel’s next big thing? - New emerging technologies (e.g. Artificial Intelligence) and how the industry can prepare for a different reality
  • The forward thinking airlines: How to partner with the emerging potential game changers?
  • Challenging conventional assumptions and exploring new approaches
18:20

Networking Drinks Reception (Hosted by Spring Airlines; Exclusive Beer Sponsor: Heineken)

Join us for a drink at the end of a busy day of networking and learning at our Oriental Networking Drinks Reception hosted by Spring Airlines. With martial arts and street dancers from Shanghai and drinks sponsored by our Exclusive Beer Sponsor, Heineken, this is one networking event you shouldn’t miss. Did we mention it’s free with your premium conference pass?
last published: 21/Feb/17 15:07

 

Aviation IT, Wednesday 22 February 2017

OPENING KEYNOTE PLENARY SESSION

08:50

Organiser’s opening remarks

Panel discussion

Keynote Interviews

Join us for a series of exclusive interviews, where leaders of major LCCs outline what it takes to succeed in the ultra-competitive low-cost market, how they are innovating their offering to stay ahead of the competition and their perspectives on how low-cost travel sector will evolve in the near and long-term.
 
09:00-09:15: Interview 1
09:15-09:30: Interview 2
09:30-09:45: Interview 3
09:45-10:00: Interview 4
Panel discussion

LCC Leaders Panel: How do you keep up?

The Asian LCC industry is changing rapidly. Everyday airlines are announcing new routes, ordering new aircrafts, offering new discounts and introducing new products and services. LCC leaders will join us in this panel to share how they keep up with the challenges facing low-cost travel in Asia and beyond, and what opportunities they are acting upon. Some of the issues they will address include:
 

  • How did the market change in 2016? What is the outlook for 2017 and beyond?
  • How can we overcome the critical challenges of overcapacity, weak profitability, pilot shortages, safety concerns and liberalisation?
  • What are the opportunities for LCC alliances, and is there a real appetite for them? Are we heading for a period of consolidation?
  • Where are the biggest new revenue generation opportunities for LCCs?
10:45

Exhibition Visit, Networking & Refreshments

Aviation IT

PMO, DATA & CLOUD

Ninuk Noviati Sachlin
Aviation IT

How to mobilise large IT projects

Airlines are engaged in large IT projects to digitise their business, and they are facing a difficult challenge of mobilising and aligning resources, understanding complex dependencies and adjusting for dynamic business changes. Often, in an effort to identify requirements perfectly, such projects stall. At other times, such projects start without sufficient requirements only to stop in the middle of the project, reassess requirements and undergo costly course corrections.
  • How to structure a winning cross-functional team
  • The key tasks for IT implementations and how to manage such tasks
  • How standardise project management practices and facilitate IT project portfolio management
Sirinun Jiradilok
Aviation IT

Transform your legacy system to embrace Big Data

CIOs don’t have to rip and replace legacy systems to add new levels of efficiency to their business. Explore how legacy systems can co-exist with new technologies, minimising disruption while enabling cutting-edge approaches.
  • How to leverage the existing data management systems based on legacy design to handle increasing data volumes, real-time demands, and transactions?
  • Challenges of retrofitting into legacy systems
  • What’s the solution?
Ravinder (Ravi) Pal Singh
Aviation IT
12:10

How to make cloud work for airlines

Most airlines have plans to enable cloud computing, but very few are there today. Provider and technology choices are growing, but making decisions is more complex. Successful projects need the right focus, goals, services, processes, staffing, technology and roadmaps. Join us to explore the best and bad practices.
  • Why moving to cloud? What are the challenges of private, hybrid and public clouds?
  • The people, process, technological and business management changes necessary to create cloud services
  • Managing the data flows between applications hosted in the private cloud and those in the public cloud
  • Best practices to pursue for successful cloud management
Maria Jakubowska
Aviation IT
12:30

4 steps towards better Customer Experience: Omnichannel case capture, Proactivity, Social Media and Automation. SAS Scandinavian Airline case study

Networking Lunch & Exhibition Visit

CYBER SECURITY

Ruben Morales
Aviation IT
14:00

Protecting yourself: Developing a robust cyber security strategy

With the introduction of new generation e-enabled aircrafts, having their systems linked to ground stations in real time, airlines are studying all the cyber security implications from the technical point of view. One example is the quantity of software that could jump to as high as 500 units. But those 500 applications of software are not loaded to just 500 locations; they are being loaded onto 800 to 900 locations. 
  • Developing a robust cyber security plan to protect your data and operations
  • Analysing the threats: Electronic Flight Bag (EFB), ACARS/datalink communications and aircraft loadable software. What are the possible consequences?
  • This is not a drill! How to prevent data corruption during synchronisation? How do you know when you’re under attack and how can you combat it? 
  • How to safely navigate the dangers without slowing down your business.
Dominic Nessi
Aviation IT

Facing up to the external threat

  • What are the most vulnerable attack surfaces?
  • Analysing the threat landscape: Meta-threats, global terrorism and the impact of going it alone
  • Skill share and collaboration strategies
Aviation IT
15:00

Combined Q&A

Join us to ask questions on what the speakers have presented. As we are looking at digitising our airline business with big projects involving large amount of data, have we given enough attention to cyber security? Let’s hear their further thoughts and voice your opinions.
16:40

Exhibition Visit, Networking & Refreshments

18:00

Close of Aviation Festival Asia 2017

last published: 21/Feb/17 15:07

 

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Call Adam Ball at +(65) 6322 2705 or email: adam.ball@terrapinn.com