Aviation Human Capital, Tuesday 21 February 2017

OPENING KEYNOTE PLENARY SESSION

08:50

Organiser’s opening remarks

08:55

Chairperson's opening remarks

Mauro .Oretti
09:00

Keynote Interviews

Join us for a series of exclusive interviews, where leaders of major airlines outline what it takes to succeed, and how they are planning to keep succeeding as the industry continues to ‘fly’ forward. Find out their thoughts on what the major game changers will be, how they are continuing to innovate their business models to remain competitive and their plans for the future of their airline.
 
09:00-09:20: Interview 1
09:20-09:40: Interview 2
09:40-10:00: Interview 3
Panel discussion
10:00

Aviation Leaders Panel: Asia Pacific aviation outlook ​

Asia Pacific remains a standout growth market for the aviation industry. Following their in-depth interviews,  these leaders come together to  debate some of the major challenges facing the sector, including:

  • How to keep revenues ahead of costs where a lot of the costs are outside of your control?
  • To hedge or not to hedge: In a low oil price environment, how important is hedging to profitability?
  • Customers want to pay a sensible price but still have growing expectations. How can the industry cope with the best-in-class expectations, while seeking sustainable profitability?
  • What will unlock growth for the industry?
  • What are the major trends that will drive aviation in the future?
10:30

Exhibition Visit, Networking & Refreshments

12:50

Networking Lunch & Exhibition Visit

15:30

Exhibition Visit, Networking & Refreshments

ROUNDTABLE DISCUSSION SESSION

Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate. Numbers will be limited at each table, to ensure everybody gets their chance to participate in the discussion.
round tables
16:10

Best practice in sourcing talent

The aviation industry is unique as it requires a great variety of talent to operate – cabin crew, pilots, engineers, marketeers, network planners, revenue managers, social media managers and more. That creates challenges in recruitment. Join us to discuss best practices in talent selection, development methodologies, latest online recruitment systems and assessment tools, and improvements in the quality of recruitment practices.
round tables
16:10

Chinese travel boom and how to profit from it

China is the game changing market in aviation. How should we plan ahead on partnerships, market development and customer strategies to clamour for a piece of the Chinese travel boom?
round tables
16:10

Distribution turning point: Who will win the battle for distribution share?

The speed of technology development has resulted in the constant splintering of distribution platforms. With mobile platforms poised to overtake traditional B2C websites what will the response from GDS and other channels be? What are the next developments that will complement the fast-adoption technology and how can airlines anticipate and prepare?
16:10

Ground handling at busy airports: Ensuring smooth arrivals & departures

Airport operations are complex. An orchestra of activities are carried out within a confined area, around expensive airplanes, in a short period of time. Airlines, airports and ground service providers need to come together to identify the gap in collaboration, where their practices are not meeting the standards and how to further streamline the passenger experience.
16:10

How should airlines manage and scale their disruption communications in the digital (and social) age?

With passenger numbers set to double over the next 20 years, so will the scale of disruption airlines have to manage. With growing customer expectations and an ever-increasing number of communication channels, the pressure is growing for airlines to have a robust disruption communications strategy, and a first-class customer service. How can a multi-channel approach help maximise engagement? Where does ‘social’ fit in and how should it be used? How can technology be used to break down operational and customer service silos, and to what extent can automation be used to help airlines manage disruption at scale?
16:10

Improving digital retail: How airlines and airports can collaborate

Airlines and airports need to work together to leverage data assets and embrace technological improvements, if they want to increase their ancillary revenues and keep up with the customer’s demand on a seamless travel experience. The word “silos” has come up too often in discussions on managing airline and airport data exchange. It’s been difficult, but it’s doable, given the advanced technology today and innovative retail models we’ve seen in other industries. 
round tables
16:10

India: Traffic up, losses down, how to continue the positive momentum?

India’s airlines have seen a significant improvement in their financial performance over the past year. However, carriers will need to remain alert to potential downward pressure on yields as a result of expected rapid capacity increases.
round tables
16:10

Personalisation & mobile services: Identifying and resolving pain points in executing mobile projects

As the industry is becoming increasingly competitive, airlines want to improve customer services, making travel easier and more interactive through mobile technologies. This puts pressure on the IT department as executing a mobile project requires a multidimensional framework: where to start, how to start, what works, what doesn’t and why? Join us for a discussion and hear case studies from Delta, an airline that is actively deploying mobile technologies.
16:10

Please don’t leave! How to retain your best talent

Failing to retain key employees is costly to the bottom line, especially when the aviation industry is short of skilled workforce and we need experienced leaders amidst increased competition. How to provide a positive employee experience? What are the unconventional ways of retaining talents?
16:10

Pre-order meals: New trends & concepts

Dining in the economy cabin is getting more exciting as almost every airline has jumped on the bandwagon to have a pre-order meal offers. This roundtable will look at what's happening in Asia and highlight some 'special service' concept meals (e.g. Airlines are in collaboration with brands or have specific themes.)
round tables
16:10

Protect your profits: Bottom-line effective disruption management

The airline industry has turned into a sharks’ pool. Survive or perish. New ways of attracting revenue has to be invented. Direct contact to the customer bypassing any middle man is of the essence. However, maintaining customer loyalty becomes more and more difficult. In this intricate balance, operations can do a lot to retain competitiveness. Handling irregularities in an excellent way addresses a cost position of up to 5% of the gross revenue of an airline. Learn and discuss with us how operations control is an integral part of the corporate value chain to boost your airline’s bottom line.
 
round tables
16:10

Rethinking the customer experience: Meeting and exceeding the demands of your passengers

With a lot of disruptive innovations from mobile to digital that are affecting traveller behaviours, we need to identify capability gaps, so we can catch up with customer demands and find ways to fill them. One might even say that we need to redefine our entire role within the customer journey itself.
16:10

The future of airline partnerships: Codeshare pacts or global clubs?

While some advocates for the three global clubs, others opt for a patchwork system of partnerships (e.g. codeshare, interline agreements, joint ventures and equity stakes), adding their interests now extend beyond the alliance ties. Join us to understand the changing partnership strategies
16:10

Unlocking total customer value - Are airlines missing the point of loyalty?

Many programmes focus on rewarding the best customer the "Fat Head" of customers. But should loyalty in the future be democratised to unlock the long tail of loyalty? How can airlines extend customer engagement principles beyond FFP? We will look at how you can unlock value from your most engaged members through advocacy with compelling data from the Ogilvy Millward Brown Loyalty Index showing the impact of social engagement particularly within the Asian Market.  With mid and lower tier spenders how can loyalty programmes be best leveraged to deliver a more personalised engaging experience to drive value? Beyond the programme, real loyalty is created through positive and negative experiences in travel. How can digital fuel experiences that drive emotional loyalty?
round tables
16:10

When crisis strikes, you say what?

Airlines have the best crisis management procedures in the world and are models for other industries to follow. Airlines have manuals, procedures, training, readiness and resources to manage minor and major emergencies. But with a pervasive digital and social media global platform, what you say at zero hour sets the tone for effective management of a crisis. 
Panel discussion
17:00

Panel: China’s aviation: Shifting the centre of gravity

China plans to allocate about 77 billion yuan (USD $12 billion) for investment in civil aviation in 2016. 66 new civil airports are planned during its next five-year plan. On top of that, the growth of international traffic on Chinese airlines in 2015 was 33%. That’s the same as the previous three years combined.  Its big 3 airline groups are increasing their international focus, international airlines are increasing partnerships with Chinese airlines and routes to China. And that’s to say nothing of its domestic growth potential. Quite simply, China could be the game changing market in Aviation. Join us as we explore what this means for the air travel industry in APAC and globally, and how we should plan ahead on partnerships, market development and customer strategies.

Panel discussion
17:40

D-i-s-r-u-p-t-i-o-n! Embracing change: How can airlines thrive in the age of digital disruption?

New start-ups are emerging every day that could change the face of the aviation industry as we know it. More airlines are focusing on innovation than ever before. But what does this really mean for our industry? This exciting panel discussion, closing day 1, will see explore the disruptive factors changing air travel and how airlines can prepare for the next level. Key areas that will be addressed include:
 

  • What does changing traveller behaviour mean for the air travel experience?  
  • Competing with the advent of new and innovative technology
  • The digitisation of everything: How to turn challenges into opportunities?
  • What will be travel’s next big thing? - New emerging technologies (e.g. Artificial Intelligence) and how the industry can prepare for a different reality
  • The forward thinking airlines: How to partner with the emerging potential game changers?
  • Challenging conventional assumptions and exploring new approaches
18:20

Networking Drinks Reception (Hosted by Spring Airlines; Exclusive Beer Sponsor: Heineken)

Join us for a drink at the end of a busy day of networking and learning at our Oriental Networking Drinks Reception hosted by Spring Airlines. With martial arts and street dancers from Shanghai and drinks sponsored by our Exclusive Beer Sponsor, Heineken, this is one networking event you shouldn’t miss. Did we mention it’s free with your premium conference pass?
last published: 20/Feb/17 15:07

 

Aviation Human Capital, Wednesday 22 February 2017

OPENING KEYNOTE PLENARY SESSION

08:50

Organiser’s opening remarks

Panel discussion

Keynote Interviews

Join us for a series of exclusive interviews, where leaders of major LCCs outline what it takes to succeed in the ultra-competitive low-cost market, how they are innovating their offering to stay ahead of the competition and their perspectives on how low-cost travel sector will evolve in the near and long-term.
 
09:00-09:15: Interview 1
09:15-09:30: Interview 2
09:30-09:45: Interview 3
09:45-10:00: Interview 4
Panel discussion

LCC Leaders Panel: How do you keep up?

The Asian LCC industry is changing rapidly. Everyday airlines are announcing new routes, ordering new aircrafts, offering new discounts and introducing new products and services. LCC leaders will join us in this panel to share how they keep up with the challenges facing low-cost travel in Asia and beyond, and what opportunities they are acting upon. Some of the issues they will address include:
 

  • How did the market change in 2016? What is the outlook for 2017 and beyond?
  • How can we overcome the critical challenges of overcapacity, weak profitability, pilot shortages, safety concerns and liberalisation?
  • What are the opportunities for LCC alliances, and is there a real appetite for them? Are we heading for a period of consolidation?
  • Where are the biggest new revenue generation opportunities for LCCs?
10:45

Exhibition Visit, Networking & Refreshments

RECRUIT

Panel discussion
Aviation Human Capital

The talent gap alert: How are we going to meet the workforce shortage challenge

The rising demand for air travel in the Asia Pacific region will drive commercial airlines to grow their regional fleets from 5,600 to more than 14,000 over the next 20 years. We will need more new technicians to maintain these aircraft, more pilots to fly them and more ground operations staff to serve the passengers.

  • Where will we find these people? How do we attract them? How do we develop them?
  • What do we need to do to ensure that enough talent with the prerequisite skills get into the labour market?
  • Addressing quantity and quality gap: How to arrive at a strategic challenge? How do we prepare for this challenge?
  • Best-in-class practice: Who’s doing it right and who’s thinking ahead?
Joaquim Gosalves
Aviation Human Capital
12:10

How to identify and attract right people across your entire value chain

  • How do we determine who the right people are? How to make use of workforce and labour data to assist such decisions
  • How to get to know the talents outside the aviation industry, especially for skills around social, mobile, analytics, cloud and retail
  • How to identify hidden candidates
  • What are the most effective recruitment channels?
  • How to write attractive and effective job descriptions
John Wensveen
Aviation Human Capital
12:30

Visions and new ideas to tackle talent shortage

  • New concept of a global centralised education facility to provide onsite, online and hybrid formats to address the industry’s challenges in short, medium and long terms
  • Engineering employees of the future while further developing the existing employee base
  • Corporate-style universities are on the rise: How the aviation industry can be more proactive in creating talents for their respective organisations

Networking Lunch & Exhibition Visit

TRAIN & DEVELOP

Capt Rollie Ching
Aviation Human Capital
14:00

What are the pilot training issues and how can we handle them?

  • How do we determine the ingredients of a successful pilot training programme? How to make smooth transition from classroom to cockpit?
  • Training in both automated and manual flying situations: How to ensure pilots are able to switch seamlessly between these skills?
  • Experience takes time to train and obtain: Solving the problems of high training costs, increasing demand and safety​
Captain Rajeev Bhalla
Aviation Human Capital
14:20

Cockpit automation and new pilot training principles

Today’s pilots are spending more time utilising the automation and systems of modern aircraft. The dangers of due reliance on aircraft automation has urged the industry to revamp its pilot training worldwide to ensure that pilots also maintain their manual flying skills.
  • What are the fundamental changes we should make to improve manual-flying proficiency and other cockpit skills that have been de-emphasised over the years?
  • What about the trainers? As older generations of trainers with strong manual flying skills retire, tomorrow’s instructors will not be teaching from personal exposure to emergencies but will be speaking from hearsay. How should we prepare the next generation of flight instructors?
Eve Liebetrau
Aviation Human Capital
14:40

Innovations in cabin crew training

  • Catering to the new generation of trainees: From classic approaches to blended learning including distance learning, gamification and virtual reality
  • Leadership training initiatives to make sure crew are able to lead and excel under stressful situations
  • It is not simply the application of emerging technology or new methodology, but, more critically, the change in the mindsets. What is a new way of thinking that will be necessary across training disciplines and skills?
  • Going against the norm: What are new innovative training ideas?​
Professor Graham Hunt
Aviation Human Capital
15:00

Assessing current training programmes and what needs to improve

  • How are training courses keeping up-to-date as practices and technologies evolve? What are the new technical and non-technical skills to train?
  • Defining new training methods (including choices of instructors, instruction style, and instructional techniques): How to provide ongoing education to add ground operations professional to develop and maintain both technical and non-technical skills?
  • No one-size-fits-all approach: Trainees’ initial experience and skill levels may be different and rate at which they learn certain concepts and skills may vary. How to provide a flexible training programme that enables trainees and instructors to adapt?

RETAIN

Ms Claudia Cadena
Aviation Human Capital
15:20

Developing the next generation of leaders

  • What does it take to nurture future leaders?
  • What is your view on developing leadership? Are Millennials and post-Millennial generation changing the rules of the game?
  • Changing the mind-set: How give staff, customers and investors a voice in the design of the leadership training programmes​
Panel discussion
Aviation Human Capital
15:40

Panel: Creating a productive working environment

  • How to create a more agile, aligned and high-performing workforce?
  • Building a culture of continuous improvement among both management and the staff
  • How to reduce workload and stress on staff while ensuring productivity?
  • Four, and possibly five, generations work side-by-side in today’s workplaces, with the age gap between individuals reaching up to 50 years. What are the impacts of this on communication, motivation, reward and benefits in aviation?
  • Transforming the workplace to support the collaborative workstyles of the IT-savvy, socially plugged-in Millennials and post-Millennial generations​
16:40

Exhibition Visit, Networking & Refreshments

18:00

Close of Aviation Festival Asia 2017

last published: 20/Feb/17 15:08

 

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Call Adam Ball at +(65) 6322 2705 or email: adam.ball@terrapinn.com