VIP Conference Day 2

08:45

CHAIR'S OPENING REMARKS

08:59

STRATEGIES AND BUSINESS MODELS

Argent Chuula
09:00

Aviation as an important precondition for economic environment

  • Unique strategies and business models
  • Highlighting the attractiveness of Africa’s untapped market
  • Focusing on sector investment in Africa
  • Policy and regulation
  • Partnering strategically – knowing your local market and needs
 
Kate Aleksidze
09:30

Saying “I do” for real this time: The modern day Airport-Airline relationship

  • Planning and development to benefit the industry 
  • Partnering with emerging potential game changers
  • How tech is accelerating the relationship
  • What will unlock growth in the industry?
  • Changing conventional assumptions
  • Policy and regulation
 
10:00

SPEED NETWORKING

10:20

MORNING TEA, NETWORKING & EXHIBITION VIEWING

TRACK 1

TRACK 2

AFRICAN STORIES

HUMAN CAPITAL

Track 2
11:00

The skills development crisis: The need to future skill your workforce now

  • Embracing millennials
  • How tailored skills development can leverage the strengths of each generation
  • Skills and business objections that match
  • Moving away from traditional models – going digital
  • Knowing how to serve the tech-savvy traveller
 
Track 1
11:20

The hottest projects in Sierra Leone and what is being done

Abu Bakarr Kamara, Director General, Sierra Leone Civil Aviation Authority
Track 2
11:20

Leadership in an agile and changing world

  • How current leaders stay relevant
  • Retaining leader, making them feel valued
  • Recruitment – understanding millennials and their potential
  • The leadershift – developing and engaging the next generation of leaders
  • Managing a multicultural workforce
 
Track 2
11:40

Furthering the success of women in aviation

  • Generating opportunities and promoting women
  • Challenges women face when considering a career in aviation
  • Women in leadership – using merit as a primary base
  • Changing mind-sets and competing with tradition
 
11:59

ROUNDTABLE DISCUSSIONS

Numbers will be limited at each table to ensure everybody gets their chance to participate in the discussion. Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate.
5 minutes will be allocated for delegates to settle and find their relevant roundtable.
 
12:00

How can you measure the success of your loyalty program?

12:00

How will LLC’s transform the regions low-cost market?

12:00

Reinventing your ancillary revenue strategy

12:00

The trouble with travel distribution: How to overcome the challenging travel e-commerce space

12:00

Using e-commerce as a strategy to boost your ancillary revenue

12:40

LUNCH NETWORKING & EXHIBITION VIEWING

FOCUSSING ON THE PASSENGER

SECURITY AND SAFETY

Track 1
14:00

Delivering a best in class customer experience to keep them coming back for more

  • Differentiating your in-flight offering
  • Content vs. UX – providing the best of both
  • Using customer service as your competitive advantage
  • Attracting new customers: Offering content for a global audience
  • How to make passengers feel like they are at home in the sky
  • ‘Pre-Flight Entertainment’ for a personalised IFE
 
Track 2
14:00

Responding to new and emerging security threats

  • Strategies to enhance airport security
  • Leveraging partnerships and key intelligence
  • How to respond and work to maximum efficiency at the same time
  • Ensuring staff are up to the challenge
  • Proactive steps to mitigate security vulnerabilities
 
Track 1
14:20

How to respond to today’s connected travellers

  • Opportunities for a mobile-first Africa
  • Differentiating the airport experience through mobile-based services
  • Beacon technology and other tech amenities  – why it works so well with mobile
  • The latest advances in airport technology
  • How is this being done so far? Who to learn from
 
Track 2
14:20

Best practice, proactive security planning

  • Starting with capacity and demand in mind
  • The cost of failure
  • Is check point planning enough?
  • Enhancing safety and risk management
  • Gaining buy-in and implementing improvement initiative
 
Track 1
14:40

Making on-board WiFi affordable and profitable

  • Ensuring your offering meets today’s connected passenger demands
  • On-board connectivity trends: Where does BYOD fit in?
  • Using WiFi as a revenue generating platform
  • Overcoming capacity constraints
  • Other stumbling blocks to seamless connectivity
 
Track 2
14:40

How best to combine people, technology and rock-solid security

  • How tech is transforming airport security
  • Cutting-edge tech in screening
  • Staying safe without inconveniencing the customer
 
Jacques Bernardi, Sales Director, Smiths Detection

COLLABORATION

14:59

AFRICAN STORIES

Track 1
15:00

How to bring a national carrier back on line

  • The Air Djibouti case study
  • Collaboration and partnerships – how much is needed?
  • New partnerships and their impact on the competitive landscape
  • New innovations to gain back market share
  • Enhancing the customer experience and profitability
 
Ian Patrick, Commercial Director, Air Djibouti
Track 1
15:20

African carriers and LCC’s: fighting off the international competition together

  • Capitalising on the growing demand in Africa - regional African carriers and LCC step up
  • Should they partner?
  • Profiting from the dirty work – opening up the thin routes
  • How to make it work
  • The route to a sustainable business
 
Track 1
15:40

How to find and secure the right partners

  • Evolving partnerships and staying relevant
  • Alliance business models and incorporating them into the current strategy
  • Opportunities in cross-industry collaboration
  • Creating hubs, developing traffic and reducing charges
  • Focussing long term – building the right relationships
 

CLOSE OF CONFERENCE

Afternoon tea, networking and exhibition viewing
last published: 23/May/17 07:45 GMT