Tilly Loughborough joined Metro Trains Melbourne as General Manager Passenger Experience in July 2019. With 15 years of global experience, at board-director level, Tilly has an in depth knowledge of public transport operations and a specialism of putting the
customer at the heart of all decisions, from design through to delivery. With senior roles across multi-modal transport businesses in the UK, Middle East and Australasia, Tilly has worked for First Group, Serco, Abellio, Transport for
Greater Manchester and a number of other public and private sector organisations. In addition to transport, Tilly’s background includes roles in the field of criminal justice, education and retail.