Passenger Experience

For Premium Conference Pass holders only

DOWNLOAD PREVIEW AGENDA

 

Passenger Experience, Tuesday 19 March 2019

Opening Keynote Plenary: Next Gen Rail

BC Yen
08:50

Rail Leader Keynote Interviews

Back by popular demand, we kick off Asia Pacific Rail 2019 with a series of interviews with C-Level rail operator leaders. Don’t miss these exclusive insights from some of the region’s most forward-thinking executives.
Panel discussion
09:40

Keynote Panel: Next generation rail & the changing transport ecosystem

Following the keynote interviews, our leaders will come together for this exclusive panel discussion to explore the role of rail in the broader transport ecosystem, and how operators need to adapt to ensure they thrive amidst the disruption. Issues to be addressed include:
  • How does rail fit into the wider urban ecosystem?
  • How can rail operators establish partnerships with the right players, and who will drive this?
  • Where does Mobility-as-a-Service (MaaS) fit in the broader context of a digital rail strategy?
  • What technology investments do rail operators need to be making?
  • How can we enable last mile connectivity at all levels, and what role does or should the rail operator play in this?
  • What is the benefit to rail operators in offering end-to-end transport planning and electronic payment? Who is doing it right?
10:10

Title Sponsor Address

10:30

Networking refreshments & exhibition visit

Elevating your passenger experience

Panel discussion
Passenger Experience
11:30

Engaging and understanding your customers in the digital era: delivering real value to them

Passenger Experience
12:10

An address from Axon Vibe

12:30

Networking lunch & exhibition visit

Keynote Plenary: The Power of Big Data

Dr Tony Lee
13:50

Big Data: How MTR is unlocking the power of data for true digitalisation

14:10

An address from Huawei

Rishi Dutta
14:30

Going beyond the buzzword: making use of Big Data

14:50

Networking refreshments & exhibition visit

New passenger experience technology

Annie Leung
Passenger Experience
15:30

Technology vs utility: making sure your passenger experience technology adds value

Mathieu Dunant
Passenger Experience
16:10

Smart cities and mobility: solving the first and last mile problem

Passenger safety

Passenger Experience
16:30

Improving safety through analytics: the use of modelling tool in order to evaluate the dwelling times for trains

Sanjay Kumar
Passenger Experience
16:50

Decreasing accidents at stations: do platform screen doors really help?

Mr Guillaume Craveur
Passenger Experience
17:10

Fire risk audits: improving safety in tunnels

17:30

Networking drinks

last published: 21/Jan/19 03:45