Passenger Experience (Theatre 3)

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Passenger Experience (Theatre 3), Wednesday 21 March 2018

08:55

Organiser's Welcome Address

Dr. Jacob Kam Chak-pui
09:10

A Rail Transport Perspective of the Guangzhou-HK-Macau Greater Bay Area Development

  •     Development of a city cluster in the Guangdong- Hong Kong-Macau Greater Bay Area
  •     Boosting urban connectivity and economic cooperation between Hong Kong, Macau and 9 cities in Guangdong province  
  •     Tapping into opportunities: What is MTR’s expansion strategy into Mainland China?   
Richard Anderson
09:30

Keynote Panel: Towards long-term sustainability of railway operations

  •     How can modern metros ensure financial sustainability and sufficient funds for asset upgrade and renewal?
  •     As labour costs increase, how can rail operators offset rising costs with revenue growth and increased productivity?
  •     How can rail authorities and operators work more closely together in ensuring long-term financial and quality sustainability?
  •     Building ‘liveable’ communities: Building railways that connect with and complement the urban development of a city 
10:10

Platinum Sponsor Address

10:30

Exhibition Visit & Networking Refreshments

Passenger Experience

Alok Jain
Passenger Experience (Theatre 3)

Conference Chair

Prodyut Dutt
Passenger Experience (Theatre 3)
11:30

Enhancing passenger mobility with big data

  •     How can different modes of public transportation be seamlessly integrated to provide smoother commuter journeys? 
  •     Providing developers free access to public transport data to create useful apps for passengers 
  •     Future outlook: How can transport authorities utilise big data to develop a smart transport system? 
Passenger Experience (Theatre 3)
11:50

Delight your passengers – Providing a seamless and contextual mobile experience

Reserved for Axonvibe
Andrew John Mead
Passenger Experience (Theatre 3)
12:10

A rainbow connection - Differentiating Hong Kong’s MTR stations with a palette of colours

  •     Why is every Hong Kong MTR station a different colour? 
  •     Curating the station experience – Integrating functional artwork and meaningful colours
  •     Visioning stations of the future 
12:30

Networking Lunch & Exhbition Visit

Passenger Security & Safety

Anson Lim
Passenger Experience (Theatre 3)
14:00

Building emergency preparedness – Implementing a sound crisis management plan

  • How can metro stations be made less vulnerable to attacks?
  • Anticipating and planning for emergencies and attacks
  • Kicking in contingency plans: How can resources be mobilized effectively?
  • How can AI be adopted for additional security monitoring?
Passenger Experience (Theatre 3)
14:20

Securing metros from terrorist threats

  •     How can rail operators mitigate the threat of terror attacks?
  •     What are the initiatives implemented to increase security?
  •     Establishing collaboration and close partnership with government security forces 
Passenger Experience (Theatre 3)
14:40

Strategies to achieve passenger excellence and safety

  •     Adopting industry best practices and innovative use of technology to serve commuters better 
  •     How can technology be utilised to manage safety during rail incidents and large events 
  •     Gathering feedback using omnichannel data for service improvement  
Panel discussion
Passenger Experience (Theatre 3)
15:00

PANEL: Building security resilience and readiness in public transport systems

  •     Making security a priority in the structure and culture of the organization 
  •     Raising general security awareness and knowledge in handling of critical situations among operational and security staff 
  •     Strategies on risk assessment, response planning and crisis communication 
  •     Strengthening collaboration with security enforcement agencies  

Close of Asia Pacific Rail 2018

See you in 2019!
last published: 19/Oct/17 04:55

 

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