Passenger Experience

 

Passenger Experience (Theatre 1), Wednesday 22 March 2017

Plenary Keynote Session: Megacities & Seamless Multi-Modal Transport

08:55

Organiser’s Welcome Remarks

09:00

Chair’s Opening Remarks

Dr Jacob Kam Chak-pui
09:10

The future of rail: An MTR perspective

•    Urbanisation and the changing rail industry 
•    Investing in the future: What is MTR’s future railway development blueprint?
•    Going global: MTR’s expansion strategy into Mainland China and other overseas markets
•    Driving innovation in service operations 
Yi Min

One Belt, One Road - Building an integrated rail network across Europe and Asia

China’s OBOR strategy offers extraordinary opportunities for all 60 countries that it will pass through, and of course for rail and freight businesses. The creation of the six planned economic corridors will open up more economic and efficient trade routes and the creation of new free trade zones, such as the Fujian FTZ, offering their own incentives to drive business. Join us as we explore the status of this ambitious project and identify the upcoming opportunities for the rail industry
Chao Liu
09:50

Rail transit signalling system history & development trend in China

10:10

Exhibition, Networking & Refreshments

12:20

Networking Lunch & Exhibition Visit

Passenger Experience

Ms Jean Pham
Passenger Experience (Theatre 1)
14:50

Developing an effective crisis management strategy

- How can rail operators rebuild public trust after a major disruption?
- Collecting and disseminating accurate information within a short timeframe
- Leveraging on traditional and social media to reach commuters at all touch points
Mukti Jauhari
Passenger Experience (Theatre 1)
15:10

Improving passenger experience through digitalization

  • Evolution of Indonesian Railways
  • How is Kereta Api Indonesia transforming the passenger business with its IT initiatives?
  • What plans have been put in place to modernize the passenger experience?
16:10

Close of Asia Pacific Rail 2017

last published: 20/Mar/17 11:08

 

 

Got an interesting case study to share for 2017? Call YunXuan Koh on +65 6322 2703
or email yunxuan.koh@terrapinn.com