How do I register my staff and/or guests?

You register your staff and guests using the link in your exhibitor handbook on page 9. If you need to be resent your handbook, email Ashley.Pierson@Terrapinn.com


How can I purchase more staff passes?

If you need more staff passes, contact Joseph.Sica@Terrapinn.com or Andre.Singer@Terrapinn.com


Where do I get my badge?

Your team can collect their badges from the registration desk onsite during set up hours or when registration begins.


Where is registration?

Registration is in the foyer between Woodrow Wilson and Annapolis Ballroom on the Ballroom level of The Gaylord.


Where is the exhibition hall?

The exhibition hall is in Woodrow Wilson and The Cherry Blossom Ballroom Lobby.


What is my booth number?

Your booth number is noted in your exhibitor handbook on page 8. You can also view your booth number on the floorplan here .


What is included in my booth?

  • Each 6' x 10' booth will be set with 8' high gray back drape, 3' high gray side drape, (1) 6' gray draped table, (2) Limerick chairs, (1) wastebasket, and (1) 7" x 44" one-line booth identification sign.
  • Each 6' x 20' booth will be set with 8' high gray back drape, 3' high gray side drape, and (1) 7" x 44" one-line booth identification sign.
  • Each 12' x 20' and 20' x 20' booth will receive (1) 7" x 44" one-line booth identification sign.
  • Each Rare Technology booth will be set with a startup counter and company logo.
  • Each Start Up booth will have a high cocktail table.


Who is the contractor at this event?

Freeman will be handling shipping, booth builds, furniture ordering, etc.
View the Freeman portal and all ordering forms here:

I ‘ve never logged into a Freeman portal before. How do I get a username?

  • Go to the Freeman Exhibitor Portal
  • Press login in the top right hand corner
  • Select “Create An Account”
  • Search your company name
  • Press confirm
  • You will be able to create your own unique account. 


Where do I ship my boxes?

All boxes must include the Freeman shipping labels. They can be found in the handbook or in the Freeman portal. 

Ship your boxes to the Freeman Warehouse by April 23 rd at 3PM:
LANHAM, MD 20706
Ship your boxes to the Showsite on April 29 th ONLY:

What time can I set up my booth?

Booth setup is on Wednesday, April 29 th between 1:00PM-5:00PM.


What if I can’t set up during that time?

The expo hall will re-open on Thursday, April 30 th at 6:30AM to set up your booth. Your booth must be set by 7:30AM.


What are the exhibitor hours?

Exhibitor hours are Thursday, April 30 th between 7:30AM-6:00PM and Friday, May 1 st between 7:30AM-3:30PM.


What time is exhibitor breakdown?

Exhibitors can begin to break down on Friday, May 1 st at 3:30PM. You must be complete with breakdown by 6:00PM.


Will there be power outlets at my booth?

No, there are no outlets to plug in laptops or phones at your booth.
You can order power in The Gaylord portal here: https://gaylordnational.boomerecommerce.com



What size table is included with my booth?

The table is a 6’ x 30” table with a tablecloth. There will also be 2 chairs. This will be provided for 60sqft booths ONLY.


What insurance do I need?

Insurance is only needed if you are bringing a contractor to build your booth. The contractor will need to send Ashley.Pierson@Terrapinn.com a COI.


Is the hall locked overnight?

Yes. The venue provides a basic level of security 24/7. We recommend that small handheld valuable equipment be removed daily or locked out of sight when you are not at your booth.  Although all care is taken, your own insurance is necessary. 


How do I ship my boxes back after the show is complete?

Each shipment must complete a Material Handling Agreement from Freeman. This can be filed out before the show or on site.




What is the networking app?

Download the “Terrapinn Events” app in your app store on your phone
The event code is “World Orphan Drug Congress 2020”
Enter your username and password


Can I view the app on my computer?

Yes! You can view the event content on the desktop version of the app here:

When will the app be available?

The app will be available on Wednesday, March 18 th 2020. You will have access to it until December 30, 2020.


I didn’t receive my networking app login information, who do I contact?

  • First, you need to be registered for the conference to receive your login information
  • If you are registered, check your junk folder for an email from World Orphan Drug Congress 2020 (Ashley.Pierson@terrapinn.com)
  • If you still can’t find your login information, email Ashley.Pierson@Terrapinn.com