World Gaming Executive Summit Main day 1 - 4th July


Registration commences, welcome refreshments served



Jane Anscombe

Chairperson opening remarks

Brian Mattingley

Keynote interview: Inspiration from an industry leader

Exclusive interview with Brian Mattingley, Chairman of 888 Holdings where he will discuss his experience of the industry so far and his predictions for the future.
Shay Segev

Successful consolidation: Delivering value from M&A

  • Understanding the leading M&A deals of 2017 that have transformed the industry
  • The drivers for M&A: Increasing regulations, new tax regimes, technological innovation
  • The impact of ever growing competition on M&A trends and activity
  • Predicting deals for 2018: Forecasting a new wave of consolidation
Panel discussion

C’Suite panel: Examining the gaming industry’s next big move - what will generate revenue in 2020?

  • Will it be new markets, new product differentiation or a disruptive technology?
  • What are the most valuable markets of 2018, will these be the same in 2020?
  • How will business models and strategies need to be restructured to meet changing customer demands?
  • How will gambling keep its place when other new entertainment technologies are on the rise?


Morning break - Refreshments served, exhibition viewing


Panel discussion

C’Suite panel: Adapting to a world of disruption - How will technology change the face of the gaming industry?

  • In a digital world, how should operators market their brand to attract new types of customers?
  • Emerging technologies: Which technologies will revolutionise the customer experience?
  • Competing on pricing, product and customer services in a changing environment
  • What is the reality of VR and wearable technology in the gaming industry?


Roundtable discussions

Sweden: Overcoming operation challenges after the regulation

Putting responsible gaming and security at the heart of the customer experience
Michael Brady, CEO, Bede Gaming

Capitalising on gaming Tourism
Hrvoje Vincetić, Managing Director, Casino Adriatic

Gaming in Latin America
Francisco Javier Caamano, COO, Sortis and Golden Lion Casinos

Securing online gaming – best practise and global market insights
Justin Cosnett
, Head of Solution Architecture, Continent8

Integrating eSports into your offering
Benjamin Föckersperger, Chief Esports Officer,

The impact of using third party data assets in automating Problem Gambling, AML and Source of Funds processes
Andrew Davies, Product Director, Pay360

All-In-Diversity: Building the business case for diversity at every level in gaming
Christina Thakor-Rankin, Co-Founder, All-In-Diversity Project

Networking Lunch - Exhibition viewing





New Technologies

Panel discussion: Emerging technology outside of the gaming industry: What can we learn from outsiders about technology adoption?

  • Which industries have or are being disrupted and who are the disruptors?
  • Which technology challenges have some industries faced that the gaming industry might face shortly?
  • What should the gambling industry be doing, who should it be learning from if it is not to go the way of the Kodak’s and Woolworths of this world?
  • Assessing new payment methods
Sports betting

Panel discussion:  Your new sports betting customer: Keeping pace with the customer expectations and driving user engagement

  • New customers and new expectations - how can sports betting attract and retain tomorrow’s player?
  • How is digitization is changing customer behavior?
  • We might have missed the millennials, but how can we engage Gen Z in sports betting?
  • Successful loyalty programs – what’s working where?
Resorts and casinos

Panel discussion: Integrated resorts and casinos around the world: new markets and new opportunities

  • Which regions are on the rise and which are at risk of slow down?
  • What will be the extent of casino success in Japan?
  •  What impact will Japan have on the rest of Asia, and the world?
  • Creating compelling attractions without investing beyond revenue potential

The new customer

Panel discussion: Panel discussion: Did the gambling industry miss the millennials? What can we do to ensure we reach Gen Z?

  • Which gaming verticals succeeded in engaging millennials and which failed?
  • How can the gaming industries learn from other industries when looking to engage Gen Z?
  • What does Gen Z look expect your brand to be?
  • What channels must companies be present in to accurately attract new gamers?
Shelly Hadad, COO, Mansion
Sports betting

Investing in technology to improve the customer experience

  • Gaming technologies that are upping the game and changing the industry as we know it
  • How is technology creating new obligations for operators to interact with people differently?
  • Innovative technology for reaching, attracting and retaining new customers
  • What is on the horizon for gaming technology: Where will it be in 2025?
Roy Meckenzie, Chief Executive Officer, 10Bet
Resorts and casinos

Developing a strong brand design and strategy

Reserved for Phillippa Garty, Head of Marketing, Aspers

Afternoon networking break - Refreshments served





New Technologies

Panel discussion: Examining the reality of next generation technology in the gaming industry: What is its real potential?

  • How is VR currently being used and what can we anticipate in the next 2 years?
  • What is the potential of AI in gaming?
  • Machine learning initiatives in gaming:  Who’s using it best?
  • Meeting the regulations and meeting responsible gaming requirements
Sports betting

Panel discussion: New advancements in technology for sports betting: What can we expect to see in 5 years’ time?

  • Examining the evolution of AI and Machine learning for a more engaging user-driven experience
  • What influences the investment decision in backing a new technology?
  • AI, bots and wearable’s; how are these being utilised commercially
  • Overcoming concerns associated with new technology adoption
Resorts and casinos

Panel discussion: Envisioning the casino floor of tomorrow: How are offerings set to develop or change?

  • Moving beyond gaming: How can casinos incorporate other services into their offering
  • How will new customer habits and behaviours change the casino floor of tomorrow?
  • What technology should casinos be investing in?
  • What is the potential for VR or AI on the casino floor?
The new customer

Panel Discussion: Using advanced data and analytics to increase player longevity

  • How can CRM data generate real time and targeted adverts?
  • How can data be used to create personal interactions with each customer?
  • Which data should be collected to get accurate insight on our new customers?
  • Addressing security issues associated with data collection
New Technologies

Facebook: Leveraging Machine Learning to Drive Business Results

  • Move beyond proxy metrics to business results
  • Leverage machine learning to find the right people
  • Use what you know about your current customers to find new customers
Sports betting

Gamification of sports betting: The next step

  • What happens to a bookmaker when pricing is no longer a differentiator?
  • Is knowledge of psychology more important than knowledge of football to a modern bookmaker?
  • How have our customers evolved and what do customers really want?
  • How do we give everybody VIP treatment?
Resorts and casinos

New technologies, tools and concepts to improve the land based casino experience

  • The design of new physical spaces more directed to the younger crowd
  • The potential impact of skill based gameson gaming revenues and on casino floor design
  • The role of cryptocurrencies on brick and mortar resorts
  • Virtual reality lounges and how to make a profit from them
  • Integration of digital technologies with physical operations (Live Gaming – Social Casinos – Casino Apps
The new customer

Branding, loyalty programs and customer retention

  • How can existing approaches to driving repeat visitation benefit from deeper understanding of customer needs
  • Matching customer preferences to your brand and ways in which this can be achieved
  • Putting customer needs at the core of your loyalty programme

Close of Day 1


Networking Drinks

last published: 24/May/18 12:05 GMT