CONFERENCE AGENDA DAY 1

 

Travel Tech 2018 Day 1

THE TRAVEL INDUSTRY OF THE FUTURE

09:00

Keynote: Expanding the world of travel with innovation: the future of a global industry

  • Envisioning the travel industry of the future
  • Responding to the wider global trends impacting the future of travel:o The political and economic environment: regional and internationalo Technology: innovation and disruptiono Passenger demographicso The price of oil
  • Reacting to the new wealth of business opportunities obtainable by innovation implementation
  • Executing a hybrid business structures: focusing on uninterrupted, consistent travel and consumer personalisation with techReserved for Sir Tim Clark, President, Emirates
Panel discussion
09:20

Keynote Panel: The traveller of tomorrow: adapting to a new customer journey

  • Examining the expectations of the future traveller: flow, ease, personal and customer centricity
  • Building a platform to be successful in an increasingly competitive market
  • Forming a balance between channels: cooperation vs competition
  • Reaching new consumers with new channels, formats and technologies
  • Appealing to every customer: seamless discovery and conversion
  • Facilitating increased customer loyalty, better operating performance and securing greater revenue at lower costs
09:40

Keynote: Disruptive, innovative business models: the age of unicorns in travel

  • Learning from success of the digital sharing economy: reinventing wider business models with digitisation
  • Evaluating how far travel technology disruptors will complement or compete with existing travel players
  • Understanding the shift in consumer dynamics and how to thrive in the passenger travel market of the future
  • Accommodating peer to peer travel experiences for consistent booking flows
  • Promoting startups: partnering with the evolving startup ecosystem
10:00

Keynote: Transforming the future of travel: accelerating the digital process

  • Connecting the entire travel ecosystem to enhance customer experience, obtain revenue, cut costs and protect profit
  • Making strategic business decisions based on using global travel market trends and collected data
  • Refining business processes and practices with technology
  • Examining the opportunities of complete connectivity across the travel network
10:40

Speed networking

11:00

Morning tea

TRAVEL TECH 1

TRAVEL TECH 2

CONNECTED, CONTENT CUSTOMERS

MOBILITY

TRAVEL TECH 1
11:20

Streamlining the end to end customer experience with tech

  • Implementing technology to offer a smooth, multi-platform customer journey
  • Integrating personalisation technology for consumer growth and satisfaction
  • Analysing tech-led initiatives across the sector
  • Attracting, retaining and delighting customers by offering a seamless experienceReserved for dcsplus
TRAVEL TECH 2
11:20

Panel: Cutting edge mobility for a fully mobile customer and traveller

  • Reviewing the industry-wide benefits of mobile devices, software and wearables
  • Exploring progressive mobile practices: apps, payment technology and services enabling widely accepted transactions
  • Engaging collection and storage systems for mobile data
  • Mitigating challenges posed by mobile:o ensuring access for every consumero offering booking assuranceo removing unnecessary stepso securing high speed access
Genevieve Hathaway, Owner/Founder, ArchaeoAdventures Tours
TRAVEL TECH 2
11:40

Migrating to mobile: a transformation of travel

  • Mobilising online options: supporting the shift from desktop to device enabled research and booking processes
  • Integrating mobile booking systems for transportation, accommodation and tours
  • Harnessing mobile data to distribute relevant messages to the relevant consumers
  • Streamlining the mobile experience and ensuring the same experience across every platform
TRAVEL TECH 1
12:00

Aligning the customer experience: maximising revenue

  • Profiting from cutting edge technology to support customer interacting and drive ancillary sales
  • Pursuing, managing and boosting ancillary revenue with GDS technology partnerships
  • Using collected CRM data to provide personalised and individual ancillary offerings
TRAVEL TECH 2
12:00

The travel app economy: mobile apps for a mobile future

  • Discussing the role of apps in the customer journey
  • Attracting and securing downloads and engagement
  • Powering efficiency and establishing brand loyalty through apps for smart devices
  • Facilitating last minute bookings and on the spot ancillary purchases
  • Utilising data from apps for a heightened, tailored customer experience
  • Delivering app based smart travel assistance: maps, recommendations and activities
TRAVEL TECH 1
12:10

Increasing revenue with real time, customer-centric connectivity

  • Tracking customer travel habits and preferences in real time
  • Implementing smart, connected and seamless technology to enhance mobility choices for customers
  • Boosting profits with pattern tracking
  • Reaching disconnected customers: capturing harder to access consumers
  • Preparing for 5G: the future of connected tech and customer centricityReserved for sponsor
TRAVEL TECH 2
12:10

The electronic, digital payments system: making seamless transactions with tech

  • Facilitating multi-platform, multi-device bookings and purchases
  • Improving user experience with consistency across multiple channels
  • Driving consumers to purchase with enhanced mobile design
  • Overcoming challenges in mobile responsive design and engagementReserved for sponsor
12:20

Roundtables

13:00

Networking lunch

AI & AUTOMATION

IoT & CONNECTIVITY

TRAVEL TECH 1
14:20

An automation revolution: developing an AI strategy

  • Establishing AI as the key to a successful data driven businesses
  • Redefining business structures with automation
  • Supporting personalisation with AI: looking beyond mass discounts and static offers
  • Generating algorithms to improve customer, passenger and guest experience
  • Predicting the future: transitioning to a fully automated travel ecosystem
TRAVEL TECH 2
14:20

Panel: IoT for connectivity: shaping the future of travel

  • Integrating IoT to meet the expectations of young, millennial travellers
  • Offering advanced interconnection and communication between devices and systems with IoT: what does this mean for the end user experience?
  • Assessing the impact of IoT on consumer connectivity and back of house operations
  • Capitalising on IoT technology to develop operational systems for a smooth customer journey
TRAVEL TECH 1
14:40

Sourcing and booking travel with AI and voice recognition

  • Balancing artificial intelligence with human interactions
  • Answering customer service questions with machine learning for 24/7 interaction
  • What is the future for voice recognition in shopping and booking?
TRAVEL TECH 2
14:40

Blockchain: hospitable to travel and hospitality?

  • Eliminating third party costs and encouraging direct consumer interaction with blockchain
  • Connecting customers to the optimal room/experience/ticket with blockchain and smart contracts
  • Repositioning blockchain as the new ‘middle man’: impact on the wider travel industry and online distribution channels
TRAVEL TECH 1
15:00

The perfect travel companion: assisting travellers with advancing AI

  • Deploying AI technology and infrastructure to relay real time information to travellers and customers
  • Leveraging AI to transform customer experiences with dynamic, real-time content
  • Forecasting fares, communicating disruption, driving consumer engagement and providing instant customer serviceGiving customers access to a ‘digital brain’ as travel agent and tour guide
TRAVEL TECH 2
15:00

Dress to access: the evolution of wearables

  • Deploying wearable technology for customers and workforces
  • Reacting to further consumer adoption: implications on traveller experience and staff empowerment
  • Embracing the capabilities of wearable technology: breaking down barriers of entry, heightening security and assisting direct and personal interaction
  • Exploring wearables on the horizon – what is next for wearable technology?
TRAVEL TECH 1
15:10

Machine learning: preparing for industry-wide automated disruption

  • Assimilating machine learning further into the travel industry
  • Evolving beyond self-driven cars, speech recognition and effective metaserch technology
  • Applying the capabilities of machine learning to business structures: destination discovery, dynamic pricing for every preferenceReserved for sponsor
TRAVEL TECH 2
15:10

Fostering travelling connectivity through API

  • Synchronising and delivering business inventory to the world’s customers
  • Adhering to industry standards
  • Delivering real time availability, pricing and add-on offers
  • Responding to changing industry conditions with enhanced and flexible connectivity technologyReserved for sponsor

DEMOGRAPHICS

DATA & ANALYTICS

TRAVEL TECH 1
15:20

Panel: What millennials want: pleasing ‘digital natives’

  • Analysing the demands of the millennial traveller
  • Envisioning strategies to attract the world’s largest generation
  • Catering for technology-centric travel habits and desire for instant gratification
  • Capitalising on the tech savvy, ‘always on’ traits: advantages for marketing and brand exposure
  • Offering deals that appeal to GenY e.g wifi, last minute discounts and loyalty programmes with high rewards
TRAVEL TECH 2
15:20

Panel: Going above and beyond with data centric personalisation

  • Facilitating real time and relevant relationships: investing in data and analytics infrastructure
  • Using data automation for an enhanced customer experience
  • Unlocking new revenue streams by tracking data and implementing personalisation: engaging, empowering and delighting consumers
  • Enabling large brands to reach every individual through digital and human interaction
TRAVEL TECH 1
15:40

The sharing economy: displacing traditional services

  • Competing and partnering in a digital age
  • Bridging the business travel gap: blurring the lines between business and leisure with the sharing economy
  • Responding to industry alternatives: accommodation, transport and tours
TRAVEL TECH 2
15:40

Future proofing networks: secure storage

  • Addressing the heightened security challenges that come with evolving tech
  • Employing robust, secure and accessible infrastructure to prevent fraud
  • Avoiding risk of cyber-attack with sophisticated detection software
  • Protecting mobile and social channels of data collection
TRAVEL TECH 1
16:00

Profitable markets: identifying emerging opportunities

  • Establishing the emerging destinations of choice for the traveller of 2019
  • Using technological capabilities, data collection and analysis to ascertain where passengers want to go and what they want when they get there
  • Looking to African and Central Asian geos and opportunities
  • Targeting opportunities and gaining entry to growing markets
  • Providing and accessing ‘boutique’ and ‘unique’ travel experiences with digital technology
TRAVEL TECH 2
16:00

Cloud-based architecture for effective data management

  • Storing the big data used to identify value propositions in emerging markets, customer purchasing trends and booking platforms
  • Providing the next level of secure, easily accessible big data: reviewing resources and employing engineers
  • Assessing the scalability factor of cloud computing technology and potential business impact
TRAVEL TECH 1
16:10

Strategic management for socio-demographic shifts

  • Mapping accurate demographic trends with software
  • Reacting quickly to paradigm shifts, defining opportunities and amending business models
  • Adopting state of the art software to predict, manage and act upon emerging trends for overall business gainReserved for sponsor
TRAVEL TECH 2
16:10

Reducing costs and improving operational efficiency with big data: harnessing value

  • Defining and implementing a business strategy based on data insights
  • Employing the skills and devices to analyse complex data inhouse
  • Improving communications with data: from point of reservation to completion of travel
  • Balancing cost with projected outcomesReserved for sponsor

DISTRIBUTION & DIGITISATION

17:00

Keynote: Distribution in 2030: active vs. passive retail experiences

  • Reacting to increased customer autonomy, expectation and demand: knowing who customers are and what they want
  • Moving beyond current the rigid structure to a flexible, dynamic and customer centric distribution process
  • Giving customers complete control with fare unbundling: choosing what to add or omit for a personalised price
  • Using dynamic pricing in travel commerce
  • Incorporating and interacting with emerging technologyReserved for sponsor
17:20

Keynote Panel: Redefining the end-to-end customer experience

  • Reacting to the paradigm shifts in retail travel and IATA’s NDC: what will this mean for customers?
  • Diversifying revenue streams to achieve and maintain long-term stability and growth
  • Appraising meta search engines: driving transparency, providing greater choice, certainty and value for money
  • Addressing the biggest obstacles: cost, ease of use, personalised itineraries
  • Increasing commercial opportunities with mobile
  • Analysing spending and decision-making habits: reviewing correlations
17:40

Close of day one

last published: 16/Aug/18 12:15 GMT