CONFERENCE AGENDA DAY 1

 

Travel Tech 2018 Day 1

THE TRAVEL INDUSTRY OF THE FUTURE

11:00

Speed networking & Refreshments

11:20 Streams begin: attendees can visit any of the conferences below

TRAVEL TECH 1

TRAVEL TECH 2

CONNECTED, CONTENT CUSTOMERS

MOBILITY

TRAVEL TECH 1
11:30

Streamlining the end to end customer experience with tech

  • Implementing technology to offer a smooth, multi-platform customer journey
  • Integrating personalisation technology for consumer growth and satisfaction
  • Analysing tech-led initiatives across the sector
  • Attracting, retaining and delighting customers by offering a seamless experienceReserved for dcsplus
TRAVEL TECH 2
11:30

The emerging requirements of the Muslim Traveller

  • Reviewing the rapid growth of the Muslim travel globally
  • Understanding the geography
  • Discussing the challenges and opportunities in meetingthe requirements of the Muslim traveler
  • Key drivers behind the fast growth of halal travel
  • Leveraging technology and data in this space
TRAVEL TECH 1
12:00

Reinventing corporate travel online for the GCC

  • Keeping pace with millennials: Corporate travel and TMCs
  • Learning from the SaaS revolution in other industries
  • Sustainability: using SaaS to define a clear service proposition
  • Democracy: opening up enterprise travel tools to everyone, big and small
  • Localisation: addressing the GCC's unique expat skew and their needs
  • Intelligence: taking the agent out of the equation and bringing in data
TRAVEL TECH 2
12:00

The travel app economy: mobile apps for a mobile future

  • Discussing the role of apps in the customer journey
  • Attracting and securing downloads and engagement
  • Delivering app based smart travel assistance: maps, recommendations
TRAVEL TECH 1
12:20

The rise of experiential, transformational and responsible travel: who is buying into the trend?

  • Analysing the demographics of those booking ‘experiential travel’ online
  • Reviewing the outperforming activities, accommodation of choice and modes of transport
  • Striking the balance between products and experiences
  • Producing authentic itineraries for customers beyond initial core offerings with digital
  • Collating all features on one platform
TRAVEL TECH 2
12:20

Migrating to mobile: a transformation of travel

  • Mobilising online options: supporting the shift from desktop to device enabled research and booking processes
  • Integrating mobile booking systems for transportation, accommodation and tours
  • Harnessing mobile data to distribute relevant messages to the relevant consumers
  • Streamlining the mobile experience and ensuring the same experience across every platform
round tables
12:40

Roundtables

1. Reaching the waiting passenger: maximising the retail opportunities
Issam Hilal

Issam Hilal, SUPERVISOR AIRPORT SERVICES, Emirates

2. Fighting flight delays with blockchain: from failure and frustration to fast automated compensation
Laurent Benichou

Laurent Benichou, R&D Director, AXA Next

3. Virtual interlining: supporting airlines’ growth with disruptive and cost-efficient technology
Marco Van Ieperen

Marco Van Ieperen, Head of Airline Partnerships, Kiwi.com

5. Social listening: utilising social channels for brand development
6. How technology impacts the way a travel agency manages its business
Raj Das

Raj Das, Global Sales Vice President, DCS Plus

7. Cutting Edge Commerce: Enabling Global cross channel bookings and payments
Youvraj Seeam

Youvraj Seeam, E-Sales & Product Manager, Commercial (E-Commerce), Air Mauritius Ltd

8. Roundtable reserved for Chris Baldwin, Commercial Director, Dohop
Chris Baldwin

Chris Baldwin, Commercial Director, Dohop

13:10

Networking lunch

AI & AUTOMATION

DATA, IoT & CONNECTIVITY

TRAVEL TECH 1
14:30

Sourcing and booking travel with AI and voice recognition

  • Balancing artificial intelligence with human interactions
  • Answering customer service questions with machine learning for 24/7 interaction
  • What is the future for voice recognition in shopping and booking?
TRAVEL TECH 2
14:30

Fireside chat: Fostering travelling connectivity through API

  • Synchronising and delivering business inventory to the world’s customers
  • Adhering to industry standards
  • Delivering real time availability, pricing and add-on offers
  • Responding to changing industry conditions with enhanced and flexible connectivity technology
TRAVEL TECH 1
14:50

The perfect travel companion: assisting travellers with advancing AI

  • Deploying AI technology and infrastructure to relay real time information to travellers and customers
  • Leveraging AI to transform customer experiences with dynamic, real-time content
  • Forecasting fares, communicating disruption, driving consumer engagement and providing instant customer serviceGiving customers access to a ‘digital brain’ as travel agent and tour guide
TRAVEL TECH 2
14:50

Constructing the framework for customer data use

  • Utilising data collection software for compiling data in real time
  • Identifying opportunities in the customer journey
  • Defending your competitive advantage in a viciously competitive industry
TRAVEL TECH 1
15:10

Changing distribution strategies for stakeholders of the travel industry

  • Multimodality in the travel industry
  • Next-generation distribution for airlines and travel companies (OTAs, Metasearch engines, Tour Operators)
  • The role of New Distribution Capability, One Order and the Online Travel Marketplaces in the future of travel
TRAVEL TECH 2
15:10

Panel: Going above and beyond with data centric personalisation

  • Facilitating real time and relevant relationships: investing in data and analytics infrastructure
  • Using data automation for an enhanced customer experience
  • Unlocking new revenue streams by tracking data and implementing personalisation: engaging, empowering and delighting consumers
  • Enabling large brands to reach every individual through digital and human interaction

DEMOGRAPHICS

TRAVEL TECH 1
15:30

Panel: What millennials want: pleasing ‘digital natives’

  • Analysing the demands of the millennial traveller
  • Envisioning strategies to attract the world’s largest generation
  • Catering for technology-centric travel habits and desire for instant gratification
  • Capitalising on the tech savvy, ‘always on’ traits: advantages for marketing and brand exposure
  • Offering deals that appeal to GenY e.g wifi, last minute discounts and loyalty programmes with high rewards
TRAVEL TECH 2
15:40

Cloud-based architecture for effective data management

  • Storing the big data used to identify value propositions in emerging markets, customer purchasing trends and booking platforms
  • Providing the next level of secure, easily accessible big data: reviewing resources and employing engineers
  • Assessing the scalability factor of cloud computing technology and potential business impact
TRAVEL TECH 1
16:00

Millennials in the new era of experiential travel

  • 2018, the year of adventure travel in India
  • Understanding the millennial: domestic and outbound travel habits in India
  • Reviewing millennial spending habits
  • How millennial discovering new experiences online
  • Millennials: online vs travel agents
  • Creating a platform around experiential travel: booking flights, hotels, holidays in one place
TRAVEL TECH 2
16:00

Blockchain: hospitable to travel and hospitality?

  • Eliminating third party costs and encouraging direct consumer interaction with blockchain
  • Connecting customers to the optimal room/experience/ticket with blockchain and smart contracts
  • Repositioning blockchain as the new ‘middle man’: impact on the wider travel industry and online distribution channels
TRAVEL TECH 1
16:20

Profitable markets: identifying emerging opportunities

  • Establishing the emerging destinations of choice for the traveller of 2019
  • Using technological capabilities, data collection and analysis to ascertain where passengers want to go and what they want when they get there
  • Looking to African and Central Asian geos and opportunities
  • Targeting opportunities and gaining entry to growing markets
  • Providing and accessing ‘boutique’ and ‘unique’ travel experiences with digital technology

TRAVEL IN AFRICA: CONNECTED, DIGITAL EXPANSION

18:00

Close of day one

last published: 12/Nov/18 11:25 GMT