Day Two - 13 June 2012 - Draft Agenda

Day One - 12 June 2012 - Draft Agenda ›

Day Two - 13 June 2012 - Draft Agenda ›

last modified: 28 May '12

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8.30am

Registration

9am

Opening remarks from the Chair

Mr Tom Rebbeck

With over 15 years’ experience in the telecoms sector, Tom Rebbeck leads Analysys Mason’s Custom Research team. He rejoined Analysys Mason from Telefónica, where he was a Global Project Manager in the Mobile Data Group. In this role, Tom was...

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› Mr Tom Rebbeck, Head Custom Research, Analysys Mason

Networking the Future

9.10am

Keynote - Enterprise Mobility: Opening the Platform

Mr Andrew Edison

AT&T Andrew Edison was appointed as the head of AT&T’s business in Europe, Middle East and Africa (EMEA) in August 2010. Edison brings to the role extensive experience from a variety of sales, operational and management positions for the company...

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Businesses are looking to reduce the complexity of their IT, particularly critical given the proliferation of mobile devices and the growing consumerisation of IT
In this session Andrew Edison will explain how the key to this is advances in mobility and cloud capabilities to transform the way they operate and increase productivity
At the same time Andrew will focus on how the application development landscape is changing and what this means for business.

› Mr Andrew Edison, Regional Vice President EMEA, AT&T

9.40am

Perspective: A decade for growth - unlocking the future

Mr Rohit Talwar

Rohit is a global futurist, business advisor and award winning professional speaker noted for his inspirational approach, provocative content and humour. He advises global clients from developed and emerging markets on how to survive, thrive and...

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Where will the next generation of business growth come from?
What key socio-demographic trends will shape future market opportunities?
How might changing business practices impact the demand for wireless services?

› Mr Rohit Talwar, CEO, Fast Future

10.10am

Taking Customer Care to the Next Level

Mr Benjamin Topolski

Benjamin Topolski is the Senior Product Marketing manager for Rescue + Mobile. His responsibilities include managing the Rescue + Mobile product roadmap and helping customer care call centers get the most out of the product. Previously, Benjamin...

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New research by analyst group Ovum indicates that customer service and support organisations are evolving away from KPIs that simply measure efficiency and embracing customer satisfaction metrics more holistically. The consumerisation of IT, bring your own device (BYOD), social media and other market dynamics are catalysts for this change, and cannot be ignored by these service-oriented groups.

Benjamin will explore how market dynamics are forcing service and support organisations to evolve to a customer-experience, customer-satisfaction focused model, discuss some of the mechanisms that assist them in that evolution, and reveal real-world examples of best-in-class support desks who are doing this today.

› Mr Benjamin Topolski, Senior Business Development Manager, LogMeIn

10.40am

Coffee and networking

11.20am

Creating excitement in the network - The 4G Challenge

Mr Ronan Dunne

Ronan joined O2 prior to demerger from BT in 2001, and following a number of senior finance roles, most recently as CFO, Ronan became CEO of Telefónica UK in January 2008. Prior to joining O2, Ronan held senior financial positions in Banking and the ...

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How does the mobile industry and government ensure that 4G is a success for consumers, businesses and UK plc?
What are the innovative new services that will drive the mass market take up of 4G?
Who, in the new world, are our partners and competitors?

In this session Ronan will give Telefonica’s vision of how to create excitement in a challenging environment in order to grow the network as O2 roll out 4G. Ronan will also talk about O2’s new innovative services in money, health and Wifi, amongst other things.

› Mr Ronan Dunne, CEO, O2

Developing Markets

11.45am

A successful deployment of a 4G network in an emerging market

Mr Anil Tandan

Anil Tandan is the Group Chief Technology Officer for Idea Cellular Limited. He has been associated with the GSM industry for the last 13 years starting with Fascel Gujarat (now Vodafone Gujarat) as Sr. Vice President Operations. He has been...

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› Mr Anil Tandan, CTO, Idea Cellular

12.10pm

Perspective: Opportunities in Eurasia

Mr Ali Agan

Mr. Agan’s working experience is consisted of various professional roles in finance and telecommunications spheres in different countries. During the period of 1997-2000, he has worked as the Sales Director of US AEGON Group. Prior to...

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The challenges within the mobile space
Azercell's deployment of a 3G network
A look into the future and the deployment of 4G in Azerbaijan

› Mr Ali Agan, CEO, Azercell

12.35pm

Panel Discussion: Capitalising on markets not ruled by legacy

Mr John Lincoln

John Lincoln is an international senior telecommunications executive delivery executive with general management, marketing, P&L , product development and revenue management responsibilities in both consumer and enterprise segments for both fixed...

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Mr Jeremy George

Jeremy George was born and lived most of his life in Zimbabwe. There he worked for Castrol Zimbabwe, ultimately managing that business. He came to England in 2000 and built an import business which was sold in 2008. He started working for...

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Mr Wilson Otero

Wilson Otero has been the Chief Executive Officer (CEO) for Datora Telecom since January 2010. He brings more than 35 years’ experience in the telecom industry to the company. Prior to Datora, Mr. Otero was the head of Global Procurement &Supply...

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A look at how mobile deployments are playing out in Brazil, Africa and the Middle East. What are the current challenges and opportunities for operators within these regions. What predictions can we make regarding the future of these markets.

1.20pm

Lunch

Mobile Modernisation

2.30pm

Perspective: Content Device Consumption - Matching consumer's demands

Ms Jane Weedon

Jane joined the BBC in October 2002 with an objective to build and run a new business development function in the Future Media & Technology division. This involved implementing a highly successful content distribution strategy, including delivery of ...

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• How is content consumed on different devices?
• How people approach content across different platforms. What does this mean for the operators?
• How do consumers interact with related content optimised for different devices?

› Ms Jane Weedon, Controller Business Development, BBC

2.55pm

Panel Discussion: Innovating to stay ahead

Ms Marianne Röling

Marianne joined Microsoft in 2005, where she led for two years the EMEA business for the Mobile Communications Business, managing the growth of Windows Mobile, working closely with mobile device makers, mobile operators, resellers and software...

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Mr Clemens Rossberg

Clemens is co-Founder and Chief Financial Officer of fonYou, the pioneer in Cloud Telephony solutions for telecom operators. Before fonYou, Clemens co-founded NextGen, a consultancy firm specialized in the telecom and internet industries, where he...

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Ms Audra Simons

Audra Simons has spent 21 years in the data, voice, application development and fast moving commodities industry specialising in innovation, product management, strategy, best practices, and transformational change programs. Audra has been at Colt...

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Mr Dominic Jones

Dominic is a member of the Operations Board and is responsible for product development and marketing activities in the UK, EMEA and the US. Dominic has been instrumental in driving Cable&Wireless Worldwide’s Infrastructure as a Service cloud...

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A look at the new innovations in mobile space, augmented reality and mobile cloud.

3.40pm

Coffee and networking

4.10pm

The Operators Den

Meet the companies offering the most innovative products and solutions to transform the business models of mobile operators. This session offers solution providers five minutes to present their solution and then answer questions from the audience. The solution voted the most interesting by the audience will be offered promotion through Total Telecom.

Want to take part? Contact us on +44 (0)207 608 7071 or at wireless@totaltele.com

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5pm