Ciaran has responsibility for the development of the IBM software portfolio that is used by Network and IT Operations personnel across multiple industries, including telcos. This software portfolio is built around the Netcool suite and it is supporting clients in their ongoing transformation. He has over 20 years experience in the industry and joined IBM in 2007. Prior to IBM, Ciaran worked for Ericsson, Vodafone and Vallent Technologies. Ciaran is excited about bringing the potential of Cognitive Analytics to Network Operators and IT Operators to help manage them the growing complexity of their physical and virtual environments.