Innovation and disruption in emerging payments - Total Payments Mexico

Mr Edouard Piquet | Senior Vice President Customer Experience

Mr Edouard Piquet, Senior Vice President Customer Experience, Aeromexico

Edouard Piquet’s entire career has been in customer service and quality, working with outstanding institutions such as the Four Seasons Hotels, Mandarin Oriental, Citibank and ABN-AMRO Bank. Regardless of the industry, he listens to his clients and drives the changes required to improve the customer experience. By leading the Voice of the Customer program recently adopted by Aeromexico, Edouard has driven improvements and prioritization of efforts across the company to significantly improve customer satisfaction and loyalty levels.

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Appearances coming up:

Primer día

@ 17.00
Discurso principal: Construyendo la lealtad del cliente un atributo a la vez

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co-located with
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