Ms Sandra De Zoysa | Group Chief Customer Officer
Dialog Axiata PLC | Sri Lanka

Ms Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata PLC

Sandra De Zoysa is a pioneer Customer Service Practitioner with 25 years of experience in the Mobile Industry. She is the Group Chief Customer Officer and Chairperson of the Customer Experience Excellence Group Leadership Committee of Dialog Axiata PLC, Sri Lanka’s premier Telco which is a subsidiary of Axiata Group Berhad, Malaysia.

The Service Delivery function of Dialog spans across the country with a Retail foot print of 150 stores employing over 900 Service Professionals and a 24x7 Contact Centre which employees over 750 Associates which makes Dialog one of the largest service teams in the country. Under her leadership Dialog has won many national and International awards & accolades, making the company the undisputed leader in service excellence.

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